Odoo vs. Teamleader

Implementation was a terrible experience for us. Because it required a third party, we ended up way over budget and schedule. While Odoo advertises that it works with many systems, these third-party integrations often don't work out of the box and require extensive coding to set up. Furthermore, these "apps" can frequently break or lose integration.

Incentivized

It is great for making proposals, sending invoices and for keeping time. It is also a great CRM tool. I love the business card scanner in the app.

Incentivized

• Ignore requests for support
• continue to collect money from users through micro-charges; apps, supports, etc.
• Offer no support when they do finally respond, saying that it's the app developer's duty.
• Creates a system that forces people that are good with software systems to pay for support

• Comply clients data
• Invoices
• Track and measure time for projects

Incentivized

• Community version is sometimes hard to maintain, needs some on-premise knowledge (IT) or having business with an Odoo partner that is sometimes expensive and unreliable.
• Enterprise version is as expensive as other ERP in the market.
• Reporting is horrible, not a lot of possibility to integrate seamlessly with a third party BI platform.

Incentivized

• Synching contacts between iPhone and Teamleader could be easier.
• Integration with Aweber would be great.

Incentivized

TERRIBLE - UN-intuitive - POOR terminology used and definitions are WRONG and misleading. This will set your business BACK by years if you implement it. Stay informed and pick something proper. You will spend a FORTUNE on external consultants who will LOVE your choice as this will provide income for them for YEARS if you implement it. Forget about trying to do things yourself - you will DEPEND on externals and consultants 24/7/365.

Besides having some tools to improve, it's a simple yet useful tool to organize data in order to improve patients quality and internal development.

Incentivized

Easy - there is NO SUPPORT (like in ABSOLUTELY NOTHING!!!!!!!). Even for legally mandatory requirements where the system MUST work, they will gladly take a month to get back to you with a NON-answer. We couldn't even get our bank statements correctly into Odoo for 2 months - leading to no reconciliation and the company accounts were a mess (still are!!) as a result - Completely irresponsible. Have not EVEN had an apology from Odoo - they couldn't care less !!

Very effective team. If ANYTHING occurs their assistance is pretty much immediate. They take longer by email but it works everytime.

Incentivized

Odoo talks with our other software (shipping, website, etc.) while our old software did not. It is also a web-based product so it is easily accessible from home, mobile, etc. Before, if I needed to work from home for some reason, I had to project my office computer screen to my home computer and that would cause it to lag. With Odoo, I can access our sales database without needing to do all of that.

Incentivized

Act-On I used for a client. It is more a marketing automation tool than a CRM solution and it is also more suited for bigger organizations.

Incentivized

• In older versions, it was super expensive to make it even work. You had to hire third-party developers all the time.
• Newest versions have better built in functionality.
• Cost is pretty high. Odoo plus developers to support it could bankrupt a small business.

Incentivized

• Positive: invoices are easy to pay thanks to the direct link, invoices are mostly paid timely
• Positive: it is easy to monitor deals and proposals. When followed up timely, more opportunities become deals.

Incentivized