What users are saying about
4 Ratings
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Top Rated
62 Ratings
4 Ratings
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Score 8.9 out of 100

VanillaSoft

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Top Rated
62 Ratings
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Score 9.6 out of 100

Likelihood to Recommend

Olono

Olono is definitely well suited to help implement and keep tabs on a framework like BANT or MEDIC and collect relevant insights and events that happen over the course of an opportunity. It makes it WAY easier to do these sorts of administrative actions outside of Salesforce and have it sync there. It's less appropriate to use for prospecting or any other activities prior to creating an opportunity.
Anonymous | TrustRadius Reviewer

VanillaSoft

It is great for a small company like mine because it's allows for easy scalability - very easy to do. Allows ease of hiring just the number of people that we need from all over the country, so we get the very best at the least cost. We've actually used it to hire internationally - again we can watch the results and address issues immediately - give immediate coaching to improve our results for our clients.
I love the ability to watch calling campaigns as they unfold. Sometimes there are issues that arise which need immediate attention from both my client and myself. Our clients love that we can give detailed feedback to correct a situation or address an issue. Clients are impressed at the level of support we provide to ensure their overall successful campaigns!
Valie Robbins | TrustRadius Reviewer

Pros

Olono

  • Alerts on missing items from opportunities.
  • Clearly labeled items that help raise awareness of pipeline
Anonymous | TrustRadius Reviewer

VanillaSoft

  • One of my favorite features is the ability to customize routing. Quite often a caller is told by a prospect to call back at a certain date and time, the caller can set that and the record will pop up in the front of the database on that date and time letting you know that you have a call to make.
  • We also send out information on behalf of our clients to prospects, which we do directly out of VanillaSoft. After the information is emailed the system will actually let us know when it was opened and moved that prospect record to the front of the database to be a priority in call rotation.
  • I also love that we were able to customize it so that the callers have everything they need to see right in front of them. We have a area that has the prospects information, name and address, then an area that has required information fields with questions the caller needs to ask and place answers in the appropriate fields, then we have an area with a notepad, an area to access the calendar, and an area that gives the caller all the previous activity on the record.
  • These are considered strengths for us as all of these examples make my job and the callers job much easier and saves us a ton of time and money.
Anonymous | TrustRadius Reviewer

Cons

Olono

  • I'd love to see a feature that allows us to call out to the customer directly from Olono so that I never have to go back into our CRM again!
Alli Kendrick | TrustRadius Reviewer

VanillaSoft

  • Duplicate accounts: there should be a way to merge duplicates so multiple salespeople are not calling on the same prospects.
  • Calendar is a little cumbersome.
  • When searching for contact and it's not the correct project name, we should be able to arrow back and it should show the list again without having to search all over again.
Diane Hale | TrustRadius Reviewer

Likelihood to Renew

Olono

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 10.0
Based on 2 answers
Use of VanillaSoft has become essential to our business.
Janet Kennedy | TrustRadius Reviewer

Usability

Olono

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 10.0
Based on 2 answers
We used it for over ten years - never an issue - very easy to use. Our clients love it!
Valie Robbins | TrustRadius Reviewer

Reliability and Availability

Olono

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 10.0
Based on 2 answers
Had a couple of times when system was down, but was always made to feel they were working on addressing it and cared about my inconvenience.
Valie Robbins | TrustRadius Reviewer

Performance

Olono

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 10.0
Based on 2 answers
Very robust, easy to set up, can see issues immediately, answer telemarketers questions about system or suggestions, as well as address client's questions about a campaign immediately.
Valie Robbins | TrustRadius Reviewer

Support Rating

Olono

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 9.3
Based on 6 answers
Response time was acceptable for the relatively few problems any of our users may have encountered. Fortunately, such occasions were rare.
Alvin Fayman | TrustRadius Reviewer

In-Person Training

Olono

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 10.0
Based on 1 answer
Website easy to use, questions were answered easily and quickly either by e-mail or phone call.
Valie Robbins | TrustRadius Reviewer

Implementation Rating

Olono

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 10.0
Based on 4 answers
Our implementation was very easy.
Janet Kennedy | TrustRadius Reviewer

Alternatives Considered

Olono

I haven't used a product like Olono in the past.
Alli Kendrick | TrustRadius Reviewer

VanillaSoft

All these systems were great, but VanillaSoft in my opinion is less complicated, easier to use and navigate, as well as VanillaSoft is just as productive, fast and effective as the others are. Their customer support is second to none. I feel very very confident in trusting VanillaSoft for my CRM needs.
Bob Brooks | TrustRadius Reviewer

Scalability

Olono

No score
No answers yet
No answers on this topic

VanillaSoft

VanillaSoft 10.0
Based on 1 answer
Easy to add and train personal to use VanillaSoft. Can walk new people through set up or view issues on-line to address telemarketer questions
Valie Robbins | TrustRadius Reviewer

Return on Investment

Olono

  • Team time management
  • Accuracy for reporting
Joshua Ortiz | TrustRadius Reviewer

VanillaSoft

  • VanillaSoft has drastically reduced my expenses associated with prospecting (fuel, car maintenance, etc.).
  • I was able to make a profit during the COVID shutdown, in a time where I would have continued to have overhead and no income whatsoever.
  • I made 6 appointments today where generally I would have made 6 appointments in a week.
Francisco Martinez | TrustRadius Reviewer

Screenshots

Pricing Details

Olono

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Olono Editions & Modules

Additional Pricing Details

VanillaSoft

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

VanillaSoft Editions & Modules

Edition
VanillaSoft Pro$801
  1. user
Additional Pricing Details
VanillaSoft offers several add-ons to use in conjunction with our base platforms including: Auto Dialing Call Recording VoIP SmartCaller ID SMS

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