Omnify vs. TeamSnap

Shailja Rohillah, of Omnify, went above and beyond to respond quickly and did everything she could to accommodate my needs. Even when the exact thing I wanted, was not an option, Shailija not only found a work around but put the time in herself to address my need.

TeamSnap is great for organizing and managing youth sports teams' schedules and team communications. There are some competitors out there, like Shutterfly and Drivn (the worst), but TeamSnap seems to be the one that stands out as the leader in this field. It's applicable to all sports and leagues. I personally am relieved whenever my child joins a new team that uses TeamSnap.

Incentivized

• Customer support. Every time I had a question I got prompt, friendly, and knowledgeable help.
• Ease of set-up. I had no prior experience in the tool and set up our schedule and our users in 1 evening.
• Pleasant user interface. It was easy to read, easy to customize (even in the "cheap" version), and overall very professional.
• Rapid development cycles. We seemed to get new and exciting functionality every 1-2 weeks.

• I receive a notification as soon as a game is scheduled.
• I am able to respond and confirm my participation at the next event.
• I can see other participants who have replied and communicate any messages to the team.

Incentivized

• We would love to have more specific options for restricting the number of times a client can book a reservation per week.
• It would be very beneficial for admins to be able to book clients in advance for classes that are not available to the mass clientele yet.
• We would like to be able to edit client's email addresses. Several of our members have typos in the emails provided, so they aren't receiving confirmation emails and they can't log in, so they have to make new accounts.

Incentivized

• It would be nice to see who has viewed the notification message but has yet to respond.
• I would like to have an idea of how many people have viewed a message sent to the team.
• It's hard to know which communication channel is more effective - sending a message or using the chat feature.

Incentivized

I'd give it a 10 except it didn't always render well on mobile devices, which caused some frustration for users. Otherwise it was easy to use, easy to manage, easy to make it look like "our" site, and very pleasant.

Omnify's customer service has been pretty much always on point. Their chat feature is a great way to keep track of past communications and follow up on recurrent issues, and their response time is most of the times very quick.

I would have to say that for the most part, the only time we have had to use CS is when we needed to update the board members from year to year. Then we have a new administrator, or "owner" of the platform. We would then need to transfer the email from one person to another. Otherwise, even with billing, there have been no issues. It's flawless and well worth the cost.

Incentivized

I looked at software based systems for access control, etc. none of them could provide all of the features and usability for both the end user and host that Omnify could. Other, similar web/cloud based services are not as flexible or customizable. Omnify knows that everyone's business isn't the same and has a skilled team of customer care folks ready to do whatever is needed to help you succeed.

I have used Google Docs, regular email, and Remind, none of which have worked nearly as well. They all had flaws or were not set up for mass team communication, rather they were good for dispensing some information, but not everything needed to communicate with a large group of people.

Incentivized

• Pricing point at the beginning allowed for growth.
• Margins started shrinking as pricing went up though.
• Ability for online booking & payments allows to save on front desk staff.

• It's a great tool for coaches as they know exactly who can make it to each event
• Its a great way for parents to communicate
• It's nice for the players to see who is on their team and view pictures and results

Incentivized