Omnipresent vs. Rippling

Omnipresent is a great solution for companies looking to grow globally but that don't have the resources or market understanding to open new legal entities in other countries. We found that they beat their competitors when it comes to customer service and employee experience.

Incentivized

I think I have already mentioned them. But here I go again. I like that I can keep track of my team's attendance, days off, schedules, vacation days, PTOs, and one-on-one sessions. I do not waste time, which nowadays is a great deal. I have also mentioned what (I think) are its areas of opportunity. Overall, I am satisfied with Rippling.

Incentivized

• The Omniplatform is very user friendly
• Onboarding is quick and easy
• The website is very useful
• The team are very helpful

Incentivized

• Keeping track of and entering time off and watching time of approvals
• Providing fast links to access accounts for health/retirement benefits
• Extremely convenient access to see how much money is left in my flexible savings account and reordering a new card if I need one

• Consistency - There's been a lot of turnover of staff over the past year. It would be ideal to have the same account manager for more than six months.
• In many countries, Omnipresent uses local service providers to employ folks. In those countries, we see really long response times, and the info provided isn't always accurate or easy to understand.

Incentivized

• Rippling could improve their payment days. Currently they make employee payments around the 15th and 30th of the month, but it varies slightly with every month. It would make more sense to do this payment on every other Friday or every other Monday.

Incentivized

Depending on the country, other EORs are more economical. Some of their third party providers in country can impact employee experience.

Incentivized

The AI assistant has always been able to direct me to the correct solution to any question i have about Rippling. Payroll is so easy, it takes about 10 minutes to go through the process.

Incentivized

The question doesn't really apply to a service like Omnipresent. If we are speaking about their app, it is easy to use and works fairly well

Incentivized

Very intuitive, user-friendly, and modern interface that doesn't make you cringe when you have to access it for anything. The admin navigation is easier compared to our previous system, and doesn't feel like a maze of complicated jargon. On the user side, the benefits enrollment process was a breeze, and felt so much more informative and efficient. Accessing the benefits post-enrollment is also very straightforward.

Incentivized

Customer service is approachable but many times they can't offer solutions quickly enough

Incentivized

I like that the availability in using Rippling at any given time is useful to me. Getting on the site freely when I need gives me security of knowing that I can be in control of viewing health insurance and hours information. I have yet to get any errors in using the Rippling app.

Incentivized

Question doesn't apply. Omnipresent is not a SaaS

Incentivized

Rippling's performance has been great, no errors or glitches yet so far. I am confident that Going from one page to the next and all its complexity usage does not lag or times out, it works effectively and efficiently. While using Rippling and other apps it does not tend to slow it down, works great. No complaints.

Incentivized

Omnipresent has a good customer support system. We have been in touch before regarding an employee who needed to be onboarded as quickly as possible (outside of the minimum 2-week onboarding time frame). An issue is that there is no number to call, and we can only rely on emails, which is frustrating when you need to get in touch ASAP. Once we got in contact, they were really helpful.

Incentivized

The highlight of my customer support experience was my first interaction with them: I had a small issue with my birthdate, and it was fixed very quickly—on the same day. It's pretty incredible to have things like that sorted out in the same day, which is a rare thing to see lately.

Incentivized

The trainer went slow and and answered our questions.

Incentivized

Again, this is not a software system. The question doesn't really apply

Incentivized

It's really easy to implement in comparison to other tools or applications. Different key points are easily configured and implemented as per need, having different configurations in systems. Implementation is something which binds the different parameters of an organization in a single row. Implementation of rippling is much easier, quicker, and error free than any other software. I recommend it strongly!

Incentivized

Remote, Global Velocity. We choose Omnipresent at the time due to the following reasons: 1) Cheaper. 2) Better customer service (offered a dedicated account manager). 3) Had a presence in all of the countries we wanted to hire an employee. 4) They believed speed was just important as we did when recruiting and hiring someone new. This was an important factor for us making sure we worked with a company who could get an employee signed quickly.

Incentivized

Rippling far outshines Employment Hero from an LMS perspective; the EH LMS is really bad and has very little functionality, as well as being completely user-unfriendly. The UE is much better with Rippling, no more searching for things that are in obscure places or running reports that need refining to the extreme.

I think the price could be be better for smaller companies with a very Distributed workforce

Incentivized

Question doesn't apply. Omnipresent doesn't offer software as a service

Incentivized

I can go on here and see all my hours and pto plus health benefits. I like to have the work handbook handy to refer to legal things. How to work my role within it's limits. Being able to put in my hours and view when they are approved is a huge benefit for me.

Incentivized

Good as long as there are no issues, but if something arises attention and customer service lack a bit

Incentivized

• We have a greater selection of candidates as we can employ people abroad.
• Efficient billing system - they handle salary payroll.

Incentivized

• Our HR team used to spend almost three days doing payroll calculations before Rippling. This platform has cut that time down by 75%! Now they can devote the time they would've spent on payroll to other important tasks.
• Rippling saves employees time by making time-tracking less of a headache.
• Rippling has so many so many services that it's essentially a one-stop-shop for centralized HR solutions!

Incentivized