What users are saying about
3 Ratings
33 Ratings
3 Ratings
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Score 5 out of 100
33 Ratings
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Score 7.1 out of 100

Likelihood to Recommend

Oncontact

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Michael Palecek | TrustRadius Reviewer

Ontraport

Starting a business you have enough stuff to deal with. Ontraport takes the headache out of the tech side. Everything works together and you don't ever get left alone to figure things out. I would beg any new business to invest in Ontraport. Or if you want to grow and scale an existing business it would be great. I think it more for service-based business.
Charles Kirkland | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oncontact
5.2
Ontraport
Customer data management / contact management
Oncontact
5.0
Ontraport
Workflow management
Oncontact
4.5
Ontraport
Territory management
Oncontact
5.0
Ontraport
Opportunity management
Oncontact
5.5
Ontraport
Integration with email client (e.g., Outlook or Gmail)
Oncontact
9.0
Ontraport
Contract management
Oncontact
4.0
Ontraport
Quote & order management
Oncontact
4.0
Ontraport
Interaction tracking
Oncontact
4.5
Ontraport
Channel / partner relationship management
Oncontact
5.0
Ontraport

Customer Service & Support

Oncontact
3.7
Ontraport
Case management
Oncontact
5.5
Ontraport
Call center management
Oncontact
4.5
Ontraport
Help desk management
Oncontact
1.0
Ontraport

Marketing Automation

Oncontact
8.5
Ontraport
Lead management
Oncontact
8.0
Ontraport
Email marketing
Oncontact
9.0
Ontraport

CRM Project Management

Oncontact
9.0
Ontraport
Task management
Oncontact
9.0
Ontraport
Reporting
Oncontact
9.0
Ontraport

CRM Reporting & Analytics

Oncontact
8.7
Ontraport
Forecasting
Oncontact
9.0
Ontraport
Pipeline visualization
Oncontact
8.0
Ontraport
Customizable reports
Oncontact
9.0
Ontraport

Customization

Oncontact
5.0
Ontraport
Custom fields
Oncontact
4.5
Ontraport
Custom objects
Oncontact
4.5
Ontraport
Scripting environment
Oncontact
4.0
Ontraport
API for custom integration
Oncontact
7.0
Ontraport

Security

Oncontact
10.0
Ontraport
Single sign-on capability
Oncontact
10.0
Ontraport
Role-based user permissions
Oncontact
10.0
Ontraport

Social CRM

Oncontact
7.0
Ontraport
Social data
Oncontact
7.0
Ontraport
Social engagement
Oncontact
7.0
Ontraport

Integrations with 3rd-party Software

Oncontact
7.0
Ontraport
Marketing automation
Oncontact
7.0
Ontraport

Platform

Oncontact
8.0
Ontraport
Mobile access
Oncontact
8.0
Ontraport

Email & Online Marketing

Oncontact
Ontraport
8.2
WYSIWYG email editor
Oncontact
Ontraport
8.6
Dynamic content
Oncontact
Ontraport
8.9
Ability to test dynamic content
Oncontact
Ontraport
8.3
Landing pages
Oncontact
Ontraport
7.3
A/B testing
Oncontact
Ontraport
8.7
Mobile optimization
Oncontact
Ontraport
8.0
Email deliverability reporting
Oncontact
Ontraport
6.9
List management
Oncontact
Ontraport
7.0
Triggered drip sequences
Oncontact
Ontraport
9.7

Lead Management

Oncontact
Ontraport
6.8
Lead nurturing
Oncontact
Ontraport
8.4
Lead scoring and grading
Oncontact
Ontraport
5.6
Data quality management
Oncontact
Ontraport
6.2
Automated sales alerts and tasks
Oncontact
Ontraport
7.0

Campaign Management

Oncontact
Ontraport
7.5
Calendaring
Oncontact
Ontraport
6.2
Event/webinar marketing
Oncontact
Ontraport
8.7

Social Media Marketing

Oncontact
Ontraport
7.1
Social sharing and campaigns
Oncontact
Ontraport
7.1
Social profile integration
Oncontact
Ontraport
7.2

Reporting & Analytics

Oncontact
Ontraport
8.3
Dashboards
Oncontact
Ontraport
8.7
Standard reports
Oncontact
Ontraport
6.6
Custom reports
Oncontact
Ontraport
9.6

Platform & Infrastructure

Oncontact
Ontraport
7.8
API
Oncontact
Ontraport
6.7
Role-based workflow & approvals
Oncontact
Ontraport
8.8
Customizability
Oncontact
Ontraport
9.5
Integration with Salesforce.com
Oncontact
Ontraport
7.3
Integration with Microsoft Dynamics CRM
Oncontact
Ontraport
7.3
Integration with SugarCRM
Oncontact
Ontraport
7.3

Pros

Oncontact

  • Company Name
  • Contacts
Deb Crosby | TrustRadius Reviewer

Ontraport

  • User segmentation for specific messaging is key for us because it helps drive our new client conversions and existing client repurchasing.
  • ONTRAPORT plays nice with our scheduling software and WordPress so we can implement new material without hassle.
  • Campaigns and automation is simple to set up and monitor which helps us use more of their tools instead of paying for complex features we'll never use.
Jeremy Estes | TrustRadius Reviewer

Cons

Oncontact

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Michael Palecek | TrustRadius Reviewer

Ontraport

  • Integrations. Basically, all integrations are done using Zapier. This is a huge time suck. In other programs like ActiveCampaign, you have WordPress plugins to import your data from Gravity Forms. It takes 2 minutes to set up. With Zapier, even a simple integration takes a minimum of 30 minutes to setup and test to the point where you trust it.
  • Documentation: there is a lot of documentation, but a lot of it is confusing with not enough examples to make something clear.
  • Templates: other programs like Drip focus on more templates for campaigns. While there are a few here, there's really not a ton and they don't seem carefully curated.
  • Learning curve: it took a really long time to get it set up for our business. I appreciated the onboarding sessions, which definitely helped a lot, but it could have been simpler.
  • Version 5: last year ONTRAPORT launched their newest version of their software. I can see that it's a foundation that they will be able to build a lot on, but it's not fleshed out yet. Like a fresh foundation and a good building, but not a lot of paint or polish yet.
  • Sales funnels: managing people through a sales funnel just happens through a custom field that you set up. There's no predetermined "section" for something that a lot of sales teams would want. It makes it easy to not know what's going to happen with your automation when you send someone to a new part of the sales funnel (ie. you move someone to the next part of the sales funnel, it triggers an automation, maybe you weren't aware of that). It would be great if it gave you a quick summary of some of the automation you're about to send when you take actions.
  • Intimidation: enough said. It just feels intimidating to set this stuff up. This may be true for all the other automation programs too though.
Andrew Muller | TrustRadius Reviewer

Likelihood to Renew

Oncontact

Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Michael Palecek | TrustRadius Reviewer

Ontraport

Ontraport 9.1
Based on 8 answers
My client was already using Ontraport and had a decent investment in the tool. As soon as we turn around the revenue situation with my client's products, we will be ditching OAP immediately, despite the significant re-implementation cost we are going to face moving to a new system. I am part of a high-end, professional marketing group, and the overwhelming sentiment with these other professionals is that one should run away from this as fast as humanly possible. I thought their words were just ungrounded opinion, and I deeply regret that I did not heed them more closely before sinking still more time and effort into OAP.
Anonymous | TrustRadius Reviewer

Usability

Oncontact

No score
No answers yet
No answers on this topic

Ontraport

Ontraport 7.8
Based on 3 answers
The software is just easy to use. The UI is fairly intuitive. The help system is pretty good. I find it is pretty quick to get my work completed and if I don't document my things well, I can always figure out how I did something when I need to make changes.When I have a problem the tech support is easy to deal with and when things need to get escalated they are resolved quickly.
Eric Foronjy | TrustRadius Reviewer

Performance

Oncontact

No score
No answers yet
No answers on this topic

Ontraport

Ontraport 7.7
Based on 4 answers
Most of the time OP runs fine. But I've had to submit more support tickets this year do to messages, seq.'s or rules not running correctly. Also experienced slow response times moving in and around OP.
Chris Castillo | TrustRadius Reviewer

Support Rating

Oncontact

No score
No answers yet
No answers on this topic

Ontraport

Ontraport 9.0
Based on 3 answers
The techs are reasonably savvy, highly courteous and want to do right by their customers. Unfortunately, the product they are supporting is so deeply flawed that there's only so much they can do when your legitimate business requirements are simply not supported.
Anonymous | TrustRadius Reviewer

In-Person Training

Oncontact

No score
No answers yet
No answers on this topic

Ontraport

Ontraport 9.1
Based on 1 answer
I went to their Ontrapalooza event, and it opened my mind as to how the software can be used.
David Jaeger | TrustRadius Reviewer

Implementation Rating

Oncontact

No score
No answers yet
No answers on this topic

Ontraport

Ontraport 9.1
Based on 2 answers
If you know your business, ONTRAPORT is easy
Chad Root | TrustRadius Reviewer

Alternatives Considered

Oncontact

  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Michael Palecek | TrustRadius Reviewer

Ontraport

Ontraport is capable of more than MailChimp and AWeber, both of which I would consider beginner systems. It is also easier to use and understand initially than Infusionsoft, and takes less time to get off the ground when you make the change. It is capable of very complex tasks but the user interface is simple and the tasks are easy to construct. It takes away my worry and pain, that reason alone is enough to recommend them!
Matthew Watts | TrustRadius Reviewer

Scalability

Oncontact

No score
No answers yet
No answers on this topic

Ontraport

Ontraport 8.2
Based on 1 answer
With the new lower priced options, it's now easier for newer businesses to start with a more basic version and upgrade as they need more features.
Jen Levitz | TrustRadius Reviewer

Return on Investment

Oncontact

  • Don't know, I only use occasionally
Deb Crosby | TrustRadius Reviewer

Ontraport

  • We can save costs on excessive mailings as we are more targeted in our efforts and wasting less communication.
  • We have been able to more effectively target relevant donors that have given more recently.
  • ONTRAPORT has consolidated the tracking software that we have used for contact information.
Kalyn Hoffman | TrustRadius Reviewer

Screenshots

Pricing Details

Oncontact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Oncontact Editions & Modules

Additional Pricing Details

Ontraport

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Ontraport Editions & Modules

Edition
Pro$2971
Basic$792
Plus$1473
Enterprise$4974
  1. per month (3 Users -- up to 10,000 Contacts)
  2. per month (1 User -- up to 1,000 contacts)
  3. per month (2 Users -- up to 2,500 Contacts)
  4. per month (5 Users -- up to 20,000 Contacts
Modules
100,000 extra contacts$991
Additional user$472
100,000 extra messages$993
First-class postcards$13
  1. Other
  2. Per User per Month
  3. Other
Additional Pricing Details
Packages are priced on a month to month contract where you can cancel your account at any time. Clients may opt-in for an annual contract, where they pay for 10 months up front and the last two are "free."

Rating Summary

Likelihood to Recommend

Oncontact
5.0
Ontraport
6.7

Likelihood to Renew

Oncontact
10.0
Ontraport
9.1

Usability

Oncontact
Ontraport
7.8

Performance

Oncontact
Ontraport
7.7

Support Rating

Oncontact
Ontraport
9.0

In-Person Training

Oncontact
Ontraport
9.1

Implementation Rating

Oncontact
Ontraport
9.1

Scalability

Oncontact
Ontraport
8.2

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