What users are saying about
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 5 out of 100
24 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.8 out of 100

Likelihood to Recommend

Oncontact

Oncontact is an excellent software/service, and it covers a tremendous breadth of usage scenarios. The customization means that customers can adapt it as they see fit. About the only place where I don't see it as a great fit is in minimal implementations. A lot is going on, and using it for small tasks isn't the best use of the software.
Michael Palecek | TrustRadius Reviewer

Really Simple Systems

[It's well suited for] connecting opportunities to multiple accounts/contacts. For example, I have opportunities that are related to customers and "influencers" alike. There is a cross-pollination that should easily occur. There are multiple parties to an opportunity that must be related.Also, easy porting of contact and phone information to tasks.
Carlos Lemos | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oncontact
5.2
Really Simple Systems
7.6
Customer data management / contact management
Oncontact
5.0
Really Simple Systems
8.1
Workflow management
Oncontact
4.5
Really Simple Systems
10.0
Territory management
Oncontact
5.0
Really Simple Systems
Opportunity management
Oncontact
5.5
Really Simple Systems
7.4
Integration with email client (e.g., Outlook or Gmail)
Oncontact
9.0
Really Simple Systems
5.1
Contract management
Oncontact
4.0
Really Simple Systems
Quote & order management
Oncontact
4.0
Really Simple Systems
Interaction tracking
Oncontact
4.5
Really Simple Systems
7.3
Channel / partner relationship management
Oncontact
5.0
Really Simple Systems

Customer Service & Support

Oncontact
3.7
Really Simple Systems
8.4
Case management
Oncontact
5.5
Really Simple Systems
8.3
Call center management
Oncontact
4.5
Really Simple Systems
Help desk management
Oncontact
1.0
Really Simple Systems
8.5

Marketing Automation

Oncontact
8.5
Really Simple Systems
6.7
Lead management
Oncontact
8.0
Really Simple Systems
6.8
Email marketing
Oncontact
9.0
Really Simple Systems
6.7

CRM Project Management

Oncontact
9.0
Really Simple Systems
7.6
Task management
Oncontact
9.0
Really Simple Systems
8.1
Reporting
Oncontact
9.0
Really Simple Systems
7.0

CRM Reporting & Analytics

Oncontact
8.7
Really Simple Systems
7.7
Forecasting
Oncontact
9.0
Really Simple Systems
7.3
Pipeline visualization
Oncontact
8.0
Really Simple Systems
8.0
Customizable reports
Oncontact
9.0
Really Simple Systems
7.9

Customization

Oncontact
5.0
Really Simple Systems
8.2
Custom fields
Oncontact
4.5
Really Simple Systems
8.3
Custom objects
Oncontact
4.5
Really Simple Systems
8.5
Scripting environment
Oncontact
4.0
Really Simple Systems
API for custom integration
Oncontact
7.0
Really Simple Systems
7.6

Security

Oncontact
10.0
Really Simple Systems
7.9
Single sign-on capability
Oncontact
10.0
Really Simple Systems
Role-based user permissions
Oncontact
10.0
Really Simple Systems
7.9

Social CRM

Oncontact
7.0
Really Simple Systems
Social data
Oncontact
7.0
Really Simple Systems
Social engagement
Oncontact
7.0
Really Simple Systems

Integrations with 3rd-party Software

Oncontact
7.0
Really Simple Systems
Marketing automation
Oncontact
7.0
Really Simple Systems

Platform

Oncontact
8.0
Really Simple Systems
7.6
Mobile access
Oncontact
8.0
Really Simple Systems
7.6

Pros

Oncontact

  • Company Name
  • Contacts
Deb Crosby | TrustRadius Reviewer

Really Simple Systems

  • Customer Service is EXCELLENT! Fast response time, professional, and helpful.
  • Platform is very intuitive and love the FREE WEBINARS they offer. Really Simple Systems gave us some ideas of how to use their product that we hadn't thought of ourselves.
  • Very reasonably priced even at the Enterprise level, which we have chosen for our company.
Niki Dealey | TrustRadius Reviewer

Cons

Oncontact

  • Customization could be easier. Just about anything is possible, but the learning curve is steep.
  • More focus on mass loading
Michael Palecek | TrustRadius Reviewer

Really Simple Systems

  • Wish I could sort by tags a bit easier. I manage this by using their Reports feature. But I would like to assign the same task to a list of prospects with the same tag, and the only way I can do that is to either add the task one-by-one or export a report with all the accounts with that tag, add the task in excel, and then import it. Not ideal.
Alison Meredith | TrustRadius Reviewer

Likelihood to Renew

Oncontact

Oncontact 10.0
Based on 1 answer
The company has been using Oncontact for some time now. Many of the business processes require the use of a CRM software package. It helps solve some pretty serious problems, and overall the cost is very justified. Also, the developer is very good at keeping it up to date and introducing new functionality.
Michael Palecek | TrustRadius Reviewer

Really Simple Systems

No score
No answers yet
No answers on this topic

Alternatives Considered

Oncontact

  • Oncontact provided many, but not all of the features of Salesforce.com. However, the complexity and cost involved in Salesforce.com was an overriding factor for us to use Oncontact. Not just the initial and licensing fee, but it seemed that just about everything we wanted to do involved consultants or more work or licensing. Oncontact was easier to implement out of the box, even when we did need to make customizations.
  • We looked at Microsoft 365 Business, and while it was comparable in price for the initial cost, the integration with our other software systems was not built-in, so we did not pursue it very much.
Michael Palecek | TrustRadius Reviewer

Really Simple Systems

RSS was just significantly cheaper, I was able to manage everything myself, and I didn't get bogged down with an implementation team. I spent probably 5% of what I would have spent on these larger systems. I also really like the fact that I am not "tied" to RSS, and can switch to a more expensive, tailored CRM when the time is right.
Anonymous | TrustRadius Reviewer

Return on Investment

Oncontact

  • Don't know, I only use occasionally
Deb Crosby | TrustRadius Reviewer

Really Simple Systems

  • A very positive effect on our understanding of our customers and what kind of events are working well at the venue and which aren't. This will allow us to work more smartly when responsive to enquiries, improving our overall productivity.
  • Very positive impact on our current review of marketing and sales strategy.
Freya Vaughan  | TrustRadius Reviewer

Screenshots

Pricing Details

Oncontact

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Oncontact Editions & Modules

Additional Pricing Details

Really Simple Systems

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Really Simple Systems Editions & Modules

Edition
Starter$151
Professional$332
Enterprise$503
Free CRM$04
  1. per User, 1000 Company Records, Unlimited Contacts, 1 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Online ‘self-service’ Support Hub, Email and Online Chat Support, Optional Marketing Module
  2. per User, 5000 Company Records, Unlimited Contacts, 5 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Advanced User Permission Levels, Online ‘self-service’ Support Hub, Free Email, Chat and Phone Support, Priority Technical Support, Optional Marketing and Service Desk Modules
  3. per User, Unlimited Company Records, Unlimited Contacts, Unlimited Document Storage, MailSync, Advanced Reporting, Custom Settings, Advanced User Permission Levels, API Integration, Online ‘self-service’ Support Hub, Free Email, Chat and Phone Support , Top Priority Technical Support, Dedicated Account Manager, Free Online Team Training , Optional Marketing and Service Desk Modules
  4. 2 Users and 100 Company Records
Additional Pricing Details
All plans include free customer support and setup help.

Rating Summary

Likelihood to Recommend

Oncontact
5.0
Really Simple Systems
8.0

Likelihood to Renew

Oncontact
10.0
Really Simple Systems

Add comparison