Likelihood to Recommend The scenario where Open Loyalty is better suited is with a customer that has one and only one e-commerce site or equivalent. Many customers think it would be easy to customize Open Loyalty for multiple companies, using only one installation. This is difficult to Open Loyalty since different companies will have different rules, levels of rewards, etc, and that's not easily configured on Open Loyalty. So, the price of OpenLoyalty for third-world countries is a little steep, making its acquisition possible only to large companies.
Read full review If you need an excellent mechanism to collect and publish customer reviews, Yotpo is the best that we have found. We love the feature set that is provided, even if you are using the basic membership to get started. Where it is really good is the collection and managing of reviews. The email request setup is simple and easy to use. The publishing and commenting on reviews can be managed easily in the backend. It syncs up nicely to our website providers, and we have used it on a few different platforms without any problems. The pricing on it is also very competitive when you price it out against so of the other big-name players in the space.
Read full review Pros Has a powerful API that makes it easy to integrate points, actions and rewards on any software Has a lot of experience in the loyalty realm, so every nuance and the special case is already thought of Allows for the implementation of loyalty programs for a number of scenarios: for consumers, employees, students, etc Has a well-proven solution for any POS solution out there! Read full review Yotpo alerts us by email when a new review comes in which encourages us to log in and check the Yopto dashboard to see if anything needs tending to. With one click we can publish a Yotpo review to our website, than another click and it pushes the review to Twitter, and Facebook. Even the free version has lots of useful features. Read full review Cons Many customers expect Open Loyalty to have an e-commerce interface. Maybe they could build a barebones interface to satisfy the rare customer that still doesn't have a CRM o ERP or equivalent in place Read full review The customer photos are too small. We'd like to be able to display the photos that customers upload as much larger. They're almost thumbnails. Yotpo widgets slow down site speed so we can't use any of them. The only one we can use is the reviews page. Read full review Likelihood to Renew Our organization is very lean and agile and does not have the resources to staff either a Marketing or Customer Service Team member on reviews full time. We know and understand the value of such an individual but are unable to staff a position at this point. This reduces the value of the tool in our eyes.
Read full review Usability I think the platform back end could be easier and more intuitive, but we are able to get around and accomplish what we need to with minimal training or guidance. Specifically, we had complications with trying to do something as simple as sending ourselves test emails and adjusting image sizes pulling from our product catalog so that the review request email images would be clear.
Read full review Support Rating Live chat is always ready to help. Even when they do not have an immediate answer, we hear back from them within a reasonable time frame. Communication from the account manager is great as well. The team has been very supportive in listening to new ideas, needs, and updates based on real-time on-site data.
Read full review Alternatives Considered Open Loyalty is way more powerful than
Tango Card .
Zoho CRM doesn't really stack up against OL, since it's too generic. The area where we think Open Loyalty would beat other products is scalability and customization. Open Loyalty has been tried on really large customers and the database never felt sluggish nor the web interface or the web services.
Read full review I have only used one other service prior to Yotpo (I don't remember what it was) and Yotpo outperforms them. Yotpo is really intuitive and easy to navigate/install from a Shopify user perspective. When Pixel union releases their customer review service I may try it out since they are my theme provider and it may integrate more seamlessly.
Read full review Return on Investment My company implements OpenLoyalty, but we've seen a positive ROI for our customers, since everybody and their uncles are implementing loyalty / rewards programs in LATAM Read full review We got complaints about not having enough pictures of projects. Yotpo completely negated that complaint with the UGC implementation on our website. If my memory serves me right, 98% of our customers directly interact with some Yotpo widget on our site. That's a lot. Read full review ScreenShots