16 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Feature Set Ratings

  • OpenText Documentum ranks higher in 1 feature set: Enterprise Content Management

Enterprise Content Management

9.2

OpenText Documentum

92%
8.1

OpenText Extended ECM Platform

81%
OpenText Documentum ranks higher in 13/13 features

Content capture & imaging

10.0
100%
7 Ratings
9.0
90%
1 Rating

File sync, storage & archiving

9.0
90%
7 Ratings
8.0
80%
1 Rating

Document management

9.0
90%
7 Ratings
9.0
90%
1 Rating

Records management

9.0
90%
7 Ratings
8.0
80%
1 Rating

Content search & retrieval

9.0
90%
7 Ratings
8.0
80%
1 Rating

Enterprise content collaboration

9.0
90%
7 Ratings
5.0
50%
1 Rating

Content publishing & creation

9.0
90%
7 Ratings
N/A
0 Ratings

Security, risk management & information governance

10.0
100%
7 Ratings
9.0
90%
1 Rating

Contract lifecycle management

9.0
90%
7 Ratings
8.0
80%
1 Rating

Automated workflows

9.0
90%
3 Ratings
8.0
80%
1 Rating

Artificial intelligence

9.0
90%
3 Ratings
N/A
0 Ratings

Mobile support

9.0
90%
3 Ratings
N/A
0 Ratings

Integration

10.0
100%
3 Ratings
9.0
90%
1 Rating

Attribute Ratings

  • OpenText Documentum is rated higher in 1 area: Likelihood to Recommend
  • OpenText Extended ECM Platform is rated higher in 1 area: Likelihood to Renew
  • OpenText Documentum and OpenText Extended ECM Platform are tied in 1 area: Support Rating

Likelihood to Recommend

9.0

OpenText Documentum

90%
10 Ratings
8.0

OpenText Extended ECM Platform

80%
2 Ratings

Likelihood to Renew

8.0

OpenText Documentum

80%
4 Ratings
9.0

OpenText Extended ECM Platform

90%
1 Rating

Usability

OpenText Documentum

N/A
0 Ratings
8.0

OpenText Extended ECM Platform

80%
1 Rating

Performance

9.0

OpenText Documentum

90%
2 Ratings

OpenText Extended ECM Platform

N/A
0 Ratings

Support Rating

7.0

OpenText Documentum

70%
2 Ratings
7.0

OpenText Extended ECM Platform

70%
1 Rating

Implementation Rating

9.0

OpenText Documentum

90%
2 Ratings

OpenText Extended ECM Platform

N/A
0 Ratings

Likelihood to Recommend

OpenText

Documentum is best used in medium to large institutions that can afford it, have alternate solutions for web publishing, and who have either in-house developers or can hire good Documentum developers (not the ones who know Java but do not understand ECM). It is, in my opinion, the best heavy duty ECM solution out there, assuming OT is not gutting it as we speak. That is my only hesitation to not giving it a 10, OpenText is an unknown quantity in this and I worry that they will only support Documentum until they have figured out how to fill the gap between Documentum and OT and then offer a migration path to OT with a Documentum sunsetting as an incentive.
Read full review

OpenText

Information control. Information management. Not good at collaboration or collaborative work on documents. Administration is complex, and requires highly specialized teams to do it.
Read full review

Pros

OpenText

  • Records management: Compared to other content management systems, this provides a efficient and scalable solution. It gives lot of flexibility in managing the content as Records or Legal holds.
  • Workflow system has external plugins to connect with FAX, Mail, Database and FTP servers etc. which gives an option to integrate with any system with documentum.
  • Creation of websites and maintenance is easy. Content authors can create the pages with effective mechanism.
Read full review

OpenText

  • Searching
  • Create Metadata to help with searching
  • Control versioning you can see multiple versions of a document and can revert back to it if necessary.
  • Document management, it has built in house keeping features.
  • One source of the truth.
Read full review

Cons

OpenText

  • WDK framework has been the biggest drawbacks from the application speed point of view, as well as client complexity and not so natural look and feel. Yes, with the latest releases much of these features are improved.
  • EMC is very expensive to buy, own and support, where some products require many dependent Docuemntum products to be installed to work at its best.
Read full review

OpenText

  • Flow management.
  • Inefficiency in BD.
  • Electronic signatures.
Read full review

Pricing Details

OpenText Documentum

Starting Price

Editions & Modules

OpenText Documentum editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    OpenText Extended ECM Platform

    Starting Price

    Editions & Modules

    OpenText Extended ECM Platform editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      OpenText

      Stability is a key factor as well as its flexibility. Also, any organization that deploys Documentum will have made a significant investment in terms of time and money, so not renewing its commitment can come with a significant cost. That said, the decision to deploy Documentum initially should come only after extensive evaluation, knowing that once deployed it will likely remain the platform of choice.
      Read full review

      OpenText

      OpenText Enterprise Content Management is reliable and it has a friendly user interface. It can replace all legacy document repositories. With the integrations with SAP, it gives non-Sap users visibility into documents that are critical for making key decisions.
      Read full review

      Usability

      OpenText

      No answers on this topic

      OpenText

      It is used for the basics of the tool, without taking advantage of the options it has.
      Read full review

      Support Rating

      OpenText

      Support is better than with ECM, but could use some improvement.
      Read full review

      OpenText

      The support is not very efficient, either by a partner or directly from Opentext. The support for Latin America is very limited by the language, and they do not have specialized support that supports the Spanish language.
      Read full review

      Alternatives Considered

      OpenText

      At the time it was purchased it was one of the best, most robust solutions available on the market.
      Read full review

      OpenText

      No answers on this topic

      Return on Investment

      OpenText

      • After this product, the client is able to manage content security and due to it, the client is able to use the business process, and this really reduces effort and increases the profit in business.
      • It provides integration with SAP easily which really helps the client to manage this effectively and with minimum effort system is ready to use.
      • Also searching, automated flows also create a bigger impact and reduce a lot manual effort.
      Read full review

      OpenText

      • Users are empowered to manage their own content
      • Employees are more effecient, not spending a lot of time searching for documents.
      • Reduced company liability
      Read full review

      Add comparison