10 Ratings
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Score 9.6 out of 100
2 Ratings
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Score 8 out of 100

Likelihood to Recommend

OpenText Documentum

Documentum is best used in medium to large institutions that can afford it, have alternate solutions for web publishing, and who have either in-house developers or can hire good Documentum developers (not the ones who know Java but do not understand ECM). It is, in my opinion, the best heavy duty ECM solution out there, assuming OT is not gutting it as we speak. That is my only hesitation to not giving it a 10, OpenText is an unknown quantity in this and I worry that they will only support Documentum until they have figured out how to fill the gap between Documentum and OT and then offer a migration path to OT with a Documentum sunsetting as an incentive.
Craig Soucie | TrustRadius Reviewer

OpenText Extended ECM Platform

Information control. Information management. Not good at collaboration or collaborative work on documents. Administration is complex, and requires highly specialized teams to do it.
Rafael Augusto Terreros Ardila | TrustRadius Reviewer

Feature Rating Comparison

Enterprise Content Management

OpenText Documentum
8.1
OpenText Extended ECM Platform
8.1
Content capture & imaging
OpenText Documentum
9.7
OpenText Extended ECM Platform
9.0
File sync, storage & archiving
OpenText Documentum
9.6
OpenText Extended ECM Platform
8.0
Document management
OpenText Documentum
9.8
OpenText Extended ECM Platform
9.0
Records management
OpenText Documentum
7.0
OpenText Extended ECM Platform
8.0
Content search & retrieval
OpenText Documentum
9.6
OpenText Extended ECM Platform
8.0
Enterprise content collaboration
OpenText Documentum
6.1
OpenText Extended ECM Platform
5.0
Content publishing & creation
OpenText Documentum
6.2
OpenText Extended ECM Platform
Security, risk management & information governance
OpenText Documentum
8.9
OpenText Extended ECM Platform
9.0
Contract lifecycle management
OpenText Documentum
9.8
OpenText Extended ECM Platform
8.0
Automated workflows
OpenText Documentum
9.7
OpenText Extended ECM Platform
8.0
Artificial intelligence
OpenText Documentum
5.1
OpenText Extended ECM Platform
Mobile support
OpenText Documentum
5.2
OpenText Extended ECM Platform
Integration
OpenText Documentum
8.9
OpenText Extended ECM Platform
9.0

Pros

OpenText Documentum

  • Records management: Compared to other content management systems, this provides a efficient and scalable solution. It gives lot of flexibility in managing the content as Records or Legal holds.
  • Workflow system has external plugins to connect with FAX, Mail, Database and FTP servers etc. which gives an option to integrate with any system with documentum.
  • Creation of websites and maintenance is easy. Content authors can create the pages with effective mechanism.
Anonymous | TrustRadius Reviewer

OpenText Extended ECM Platform

  • Searching
  • Create Metadata to help with searching
  • Control versioning you can see multiple versions of a document and can revert back to it if necessary.
  • Document management, it has built in house keeping features.
  • One source of the truth.
Angela King | TrustRadius Reviewer

Cons

OpenText Documentum

  • WDK framework has been the biggest drawbacks from the application speed point of view, as well as client complexity and not so natural look and feel. Yes, with the latest releases much of these features are improved.
  • EMC is very expensive to buy, own and support, where some products require many dependent Docuemntum products to be installed to work at its best.
Indars Sparnins | TrustRadius Reviewer

OpenText Extended ECM Platform

  • Flow management.
  • Inefficiency in BD.
  • Electronic signatures.
Rafael Augusto Terreros Ardila | TrustRadius Reviewer

Likelihood to Renew

OpenText Documentum

OpenText Documentum 8.0
Based on 4 answers
Stability is a key factor as well as its flexibility. Also, any organization that deploys Documentum will have made a significant investment in terms of time and money, so not renewing its commitment can come with a significant cost. That said, the decision to deploy Documentum initially should come only after extensive evaluation, knowing that once deployed it will likely remain the platform of choice.
Rene Wagner | TrustRadius Reviewer

OpenText Extended ECM Platform

OpenText Extended ECM Platform 9.0
Based on 1 answer
OpenText Enterprise Content Management is reliable and it has a friendly user interface. It can replace all legacy document repositories. With the integrations with SAP, it gives non-Sap users visibility into documents that are critical for making key decisions.
Angela King | TrustRadius Reviewer

Usability

OpenText Documentum

No score
No answers yet
No answers on this topic

OpenText Extended ECM Platform

OpenText Extended ECM Platform 8.0
Based on 1 answer
It is used for the basics of the tool, without taking advantage of the options it has.
Rafael Augusto Terreros Ardila | TrustRadius Reviewer

Support Rating

OpenText Documentum

OpenText Documentum 7.0
Based on 2 answers
Support is better than with ECM, but could use some improvement.
Chris McCabe | TrustRadius Reviewer

OpenText Extended ECM Platform

OpenText Extended ECM Platform 7.0
Based on 1 answer
The support is not very efficient, either by a partner or directly from Opentext. The support for Latin America is very limited by the language, and they do not have specialized support that supports the Spanish language.
Rafael Augusto Terreros Ardila | TrustRadius Reviewer

Alternatives Considered

OpenText Documentum

At the time it was purchased it was one of the best, most robust solutions available on the market.
Anonymous | TrustRadius Reviewer

OpenText Extended ECM Platform

No answers on this topic

Return on Investment

OpenText Documentum

  • Allowed us to move from paper document processing and storage
  • Efficiency and cost savings have yet to be realized
  • Moved from field handling to centralized AP collection
  • The cost to implement and the purchase was extremely high and ROI benefits will take a long time to realize
Ryan Payne | TrustRadius Reviewer

OpenText Extended ECM Platform

  • Users are empowered to manage their own content
  • Employees are more effecient, not spending a lot of time searching for documents.
  • Reduced company liability
Angela King | TrustRadius Reviewer

Pricing Details

OpenText Documentum

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

OpenText Extended ECM Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

OpenText Documentum
8.6
OpenText Extended ECM Platform
8.0

Likelihood to Renew

OpenText Documentum
8.0
OpenText Extended ECM Platform
9.0

Usability

OpenText Documentum
OpenText Extended ECM Platform
8.0

Performance

OpenText Documentum
9.0
OpenText Extended ECM Platform

Support Rating

OpenText Documentum
7.0
OpenText Extended ECM Platform
7.0

Implementation Rating

OpenText Documentum
9.0
OpenText Extended ECM Platform

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