What users are saying about
11 Ratings
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Score 9 out of 100
9 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

OpenText Hightail

Hightail is my go-to source when I need to send large files that would never fit as regular attachments. That being said, sometimes there are files that would perfectly fit as attachments but I want the security that Hightail provides when sending sensitive or private material. It's very comforting knowing that the content I'm sending is only being received and viewed by the intended parties. It's also comforting for my clients when it's THEIR content that I'm sending for review.
Daniel Shatzkes CEO Entrepreneur, Manufacturer, Musician | TrustRadius Reviewer

SolarWinds Serv-U

For anyone who needs to receive/send files between themselves and others, in an organized fashion, I would strongly recommend Serv-U as a great tool at a sensible cost. In our line of work, we can get several customers signed in at once, each sending in hundreds of Megabytes of data simultaneously. Serv-U has never struggled with this. We don't use the Quota set up for sending/receiving data but I can see it is useful where an exchange of information is the point.
Richard Fazakerley | TrustRadius Reviewer

Feature Rating Comparison

Project Management

OpenText Hightail
8.3
SolarWinds Serv-U
Task Management
OpenText Hightail
8.2
SolarWinds Serv-U
Scheduling
OpenText Hightail
7.6
SolarWinds Serv-U
Workflow Automation
OpenText Hightail
8.0
SolarWinds Serv-U
Mobile Access
OpenText Hightail
7.9
SolarWinds Serv-U
Search
OpenText Hightail
9.2
SolarWinds Serv-U
Visual planning tools
OpenText Hightail
8.9
SolarWinds Serv-U

Communication

OpenText Hightail
7.8
SolarWinds Serv-U
Notifications
OpenText Hightail
8.0
SolarWinds Serv-U
Discussions
OpenText Hightail
8.4
SolarWinds Serv-U
Integrates with Gmail and Google Hangouts
OpenText Hightail
7.0
SolarWinds Serv-U
Integrates with Outlook
OpenText Hightail
7.6
SolarWinds Serv-U

File Sharing & Management

OpenText Hightail
8.5
SolarWinds Serv-U
Versioning
OpenText Hightail
7.9
SolarWinds Serv-U
Video files
OpenText Hightail
9.3
SolarWinds Serv-U
Audio files
OpenText Hightail
9.3
SolarWinds Serv-U
Document collaboration
OpenText Hightail
9.7
SolarWinds Serv-U
Access control
OpenText Hightail
8.3
SolarWinds Serv-U
Advanced security features
OpenText Hightail
9.1
SolarWinds Serv-U
Integrates with Google Drive
OpenText Hightail
6.8
SolarWinds Serv-U
Device sync
OpenText Hightail
8.0
SolarWinds Serv-U

Pros

OpenText Hightail

  • It’s great for sending large-sized art files for print
  • It’s secure and files can be easily tracked
  • I like that it tells you how long it will take for the desired file to upload
Saryia Green | TrustRadius Reviewer

SolarWinds Serv-U

  • The Wizard allows us to create new user accounts very easily and quickly. We do not have a formal IT department so those of us "mere mortals" can use this easily.
  • Using the Web Client has made it very simple to set up and instruct our customers on getting to the server from any device with a minimum of fuss. We have many customers with ESL, and school students including middle and high school. Most of them are not computer experts, just regular users so the simplicity allows to do the whole setup over the phone in minutes.
  • The newer version of Serv-U does not appear to be very resource-hungry so our computer runs nice and fast, without having to be a top of the range powerbox. We concentrated on large storage to cope with the file sizes we receive daily.
Richard Fazakerley | TrustRadius Reviewer

Cons

OpenText Hightail

  • I wish the screen would auto refresh faster, but that could be an issue with our bandwidth or IT pipeline and not the product.
  • I'd like a quicker way to get people up to speed than giving them a link to watch a multitude of videos and tutorials.
Richard Peterson | TrustRadius Reviewer

SolarWinds Serv-U

  • The user interface on large screens becomes tiny and nearly unreadable without the aid of Windows Magnifier.
  • Active Directory integration is either absent or not straightforward.
  • Settings and configuration aren't always intuitive.
Jose Rosario | TrustRadius Reviewer

Support Rating

OpenText Hightail

No score
No answers yet
No answers on this topic

SolarWinds Serv-U

SolarWinds Serv-U 7.4
Based on 6 answers
Support was the biggest hurdle for us. It definitely needs improvement, but not to the point of being a deal breaker.
Anonymous | TrustRadius Reviewer

Alternatives Considered

OpenText Hightail

We looked at Dropbox because it's very well known in the industry and widely used. We didn't use it for a couple of reasons. First, our server security presented too many challenges and our IT director nixed the idea. Secondly, a lot of people used DropBox for personal use and we thought it could be confusing to have to navigate between the two choices. Hightail offers a single sign-in that can be shared amongst users so there is never a conflict between personal and professional use.
Lisa Moughan | TrustRadius Reviewer

SolarWinds Serv-U

Previously we have used FileZilla and Microsoft FTP services, but neither out-performed Serv-U. although it was easy to use, FileZilla required constant attention from IT staff and did not live up to security protocol in place. The Windows Server FTP was difficult to configure for clients due to the tight integration with Active Directory. This also limited who could help administer the server.
Anonymous | TrustRadius Reviewer

Return on Investment

OpenText Hightail

  • Team members can view and give feedback on videos, which is very useful.
  • The storage really can't be overstated. It's great.
  • It's generally pretty affordable for how much you can host on their server.
Sarah Bandy | TrustRadius Reviewer

SolarWinds Serv-U

  • I have been using it for over 10 years so the ROI was there for sure.
  • It is not a constant attention needing program.
  • Set up and it does its job.
Rick Ledbetter | TrustRadius Reviewer

Screenshots

Pricing Details

OpenText Hightail

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

OpenText Hightail Editions & Modules

Edition
Lite$01
Pro$152
BusinessCustom2
Teams$303
  1. 100MB per file upload
  2. per user, per month
  3. per user/per month
Additional Pricing Details
Lite: Send large files with anyone. Files are limited to 100MB for each file size uploaded, 2GB storage max. Files expire after 7 days. Pro: Send large files with anyone and set advanced security permissions such as expiration dates and access codes. Files are limited to 25GB for each file size uploaded, with unlimited storage. Teams: Send large files, collaborate in real-time and manage creative projects with your team. The Hightail Teams plan allows you to purchase multiple users online (from 1-30 users per organization) and allows users to send file sizes up to 50GB with unlimited storage. The Teams plan also includes features such as file previews, organization, annotations, version control, discussions, follow-ups, approval routing and more. Business: Create unlimited visual project folders (called a Space) with collaboration and project management features such as approval routing and assigning to-dos, upload unlimited files up to 100GB each, protect them with access codes and manage user permissions., plus intuitive admin controls , detailed activity analysis for your entire company, advanced organization options and priority support.

SolarWinds Serv-U

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SolarWinds Serv-U Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

OpenText Hightail
9.3
SolarWinds Serv-U
8.2

Support Rating

OpenText Hightail
SolarWinds Serv-U
7.4

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