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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    OpenText Magellan

    Score9 out of 10
    N/AOpenText Magellan Analytics Suite leverages a comprehensive set of data analytics software to identify patterns, relationships and trends through data visualizations and interactive dashboards.N/A

    Salesforce Experience Cloud

    Score8.3 out of 10
    N/ASalesforce Marketing Cloud Engagement (formerly Salesforce Experience Cloud or Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate communication and information sharing, customers can ask questions and request help, administrators can integrate data from third-party apps, and employees can collaborate across projects and…N/A
    Pricing
    OpenText MagellanSalesforce Experience Cloud
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    OpenText MagellanSalesforce Experience Cloud
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    OpenText MagellanSalesforce Experience Cloud
    Considered Both Products
    OpenText
    No answer on this topic
    Salesforce
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    96%
    Would buy again
    45 Answers
    Delivers good value for the price
    No answers on this topic
    97%
    Delivers good value for the price
    37 Answers
    Happy with the feature set
    No answers on this topic
    96%
    Happy with the feature set
    45 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    97%
    Lived up to sales and marketing promises
    28 Answers
    Implementation went as expected
    No answers on this topic
    91%
    Implementation went as expected
    30 Answers
    Features
    OpenText MagellanSalesforce Experience Cloud
    BI Standard Reporting
    Comparison of BI Standard Reporting features of OpenText Magellan and Salesforce Experience Cloud
    Feature
    OpenText Magellan
    7.0
    2 Ratings
    15% below category average
    Salesforce Experience Cloud
    -
    Ratings
    Customizable dashboards7.02 Ratings00 Ratings
    Report Formatting Templates7.01 Ratings00 Ratings
    Ad-hoc Reporting
    Comparison of Ad-hoc Reporting features of OpenText Magellan and Salesforce Experience Cloud
    Feature
    OpenText Magellan
    8.3
    3 Ratings
    4% above category average
    Salesforce Experience Cloud
    -
    Ratings
    Drill-down analysis8.03 Ratings00 Ratings
    Formatting capabilities8.03 Ratings00 Ratings
    Integration with R or other statistical packages9.01 Ratings00 Ratings
    Report sharing and collaboration8.02 Ratings00 Ratings
    Report Output and Scheduling
    Comparison of Report Output and Scheduling features of OpenText Magellan and Salesforce Experience Cloud
    Feature
    OpenText Magellan
    8.3
    2 Ratings
    1% above category average
    Salesforce Experience Cloud
    -
    Ratings
    Publish to Web8.02 Ratings00 Ratings
    Publish to PDF8.02 Ratings00 Ratings
    Report Versioning9.02 Ratings00 Ratings
    Report Delivery Scheduling8.02 Ratings00 Ratings
    Data Discovery and Visualization
    Comparison of Data Discovery and Visualization features of OpenText Magellan and Salesforce Experience Cloud
    Feature
    OpenText Magellan
    8.0
    1 Ratings
    0% above category average
    Salesforce Experience Cloud
    -
    Ratings
    Pre-built visualization formats (heatmaps, scatter plots etc.)9.01 Ratings00 Ratings
    Predictive Analytics7.01 Ratings00 Ratings
    Access Control and Security
    Comparison of Access Control and Security features of OpenText Magellan and Salesforce Experience Cloud
    Feature
    OpenText Magellan
    9.0
    2 Ratings
    6% above category average
    Salesforce Experience Cloud
    -
    Ratings
    Role-Based Security Model9.02 Ratings00 Ratings
    Multiple Access Permission Levels (Create, Read, Delete)9.02 Ratings00 Ratings
    Single Sign-On (SSO)9.02 Ratings00 Ratings
    Mobile Capabilities
    Comparison of Mobile Capabilities features of OpenText Magellan and Salesforce Experience Cloud
    Feature
    OpenText Magellan
    7.0
    2 Ratings
    10% below category average
    Salesforce Experience Cloud
    -
    Ratings
    Responsive Design for Web Access7.02 Ratings00 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile7.02 Ratings00 Ratings
    Application Program Interfaces (APIs) / Embedding
    Comparison of Application Program Interfaces (APIs) / Embedding features of OpenText Magellan and Salesforce Experience Cloud
    Feature
    OpenText Magellan
    6.2
    1 Ratings
    22% below category average
    Salesforce Experience Cloud
    -
    Ratings
    REST API5.01 Ratings00 Ratings
    Javascript API9.01 Ratings00 Ratings
    Java API5.01 Ratings00 Ratings
    Themeable User Interface (UI)7.01 Ratings00 Ratings
    Customizable Platform (Open Source)5.01 Ratings00 Ratings
    Best Alternatives
    OpenText MagellanSalesforce Experience Cloud
    Small Businesses
    Cyfe
    Score4 out of 10
    Egnyte
    Score9.3 out of 10
    Medium-sized Companies
    Qlik Cloud Analytics (Qlik Sense)
    Score8.1 out of 10
    Epicor ECM
    Score7.7 out of 10
    Enterprises
    Sisense
    Score6.9 out of 10
    Dashpivot - By Sitemate
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    OpenText MagellanSalesforce Experience Cloud
    Likelihood to Recommend
    9.0
    (11 ratings)
    8.9
    (71 ratings)
    Likelihood to Renew
    3.9
    (9 ratings)
    9.0
    (1 ratings)
    Usability
    9.0
    (1 ratings)
    8.1
    (15 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (5 ratings)
    Support Rating
    9.0
    (2 ratings)
    8.0
    (18 ratings)
    Data Sharing and Collaboration
    9.0
    (8 ratings)
    -
    (0 ratings)
    Data Sources
    8.0
    (8 ratings)
    -
    (0 ratings)
    Ease of integration
    -
    (0 ratings)
    9.4
    (4 ratings)
    User Testimonials
    OpenText MagellanSalesforce Experience Cloud
    Likelihood to Recommend
    OpenText
    If you do not have a large budget and are a large organization, I would steer clear of Actuate. If you are looking to do very complex washboarding, I would not use them. Your developers have to be very skilled to work with this. Plan to bring in consultants if necessary to help your process. Adhoc reporting is weak. If your pricing is user based and you expand, this could be very expensive.
    Read full review
    Salesforce
    For well-suited, this product is great for your external clientele groups that you would not necessarily want to have a high user fee rate for. So basically general public or a group that will be authorized to come in and just do a few things here and there, but you don't necessarily want them access to all of your systems and your data points for groups that it would not be a great use for. I'd say probably your high level internal staff, they're going to be using a lot of the backend functionality automations, evaluating data, managing data, and doing custom inputs. That's just not what's intended for.
    Incentivized
    Read full review
    Pros
    OpenText
    • The report outputs can vary across different types such as HTML, PDF, and Excel
    • Their open source offering is very sufficient
    • There are great boards and blogs for developers and engineers to expand and use their features.
    • The people from the company that I've worked with are professional and courteous.
    Incentivized
    Read full review
    Salesforce
    • Easy to use, just like Salesforce's other products. Many users can sit down and figure it out in no time, and with a little training become power users.
    • Fast and secure - Salesforce is a leader in the cloud world so you get consistently fast results and security that is top notch in the industry.
    • Accessible from anywhere - if you use cloud CMS already this is a no-brainer, but for those that do in-house CMS still, this is a major difference. Mobile access from anywhere on the planet without a VPN is something you just can't do without the cloud.
    Incentivized
    Read full review
    Cons
    OpenText
    • The documentation on all the available features, but most importantly on the scripting side, can be improved
    • The standard look & feel of some basic options, like parameter selection or sorting and filtering, looks dated and can't be customized
    • The server portal needs to provide better tools
    • More integration is needed with other OpenText products
    Incentivized
    Read full review
    Salesforce
    • Unlike other CMS platforms like Wordpress and Adobe Experience Manager, Salesforce does not provide a fully featured editor with a drag-and-drop design tool.
    • Our content creators and marketing team often struggle with permissions and how to distribute content across different experience cloud sites.
    • Also, there is no side-to-side comparison view for content editors to update the content easily.
    Incentivized
    Read full review
    Likelihood to Renew
    OpenText
    I am no longer working for the company that was using Actuate but I believe they would continue to use it because the stitching costs would be to high. It would require a complete rewrite of the reports and the never version of Actuate (BIRT) even required an almost complete report rewrite
    Incentivized
    Read full review
    Salesforce
    Renewal exercise is already underway. Platform is to ubiquitous to not leverage, especially at a Fortune 50 firm
    Incentivized
    Read full review
    Usability
    OpenText
    It is quite intuitive to use. It is fit specifically for doing sentiment, emotion, and intention analysis as well as text classification and text summarization. I would have given 10 if it is fit for the purpose of doing image processing and analysis as well. There is a huge market to analyze video and image data.
    Incentivized
    Read full review
    Salesforce
    Strengths: - Intuitive for Salesforce Users – If you’re already working within the Salesforce ecosystem, the Salesforce CMS is easy to navigate, with a clean UI, drag-and-drop content management, and reusable assets for quick updates. - Seamless Integration – Since it connects natively with Experience Cloud, Marketing Cloud, and CRM, it allows for efficient multi-channel content distribution without needing extra third-party tools. - AI-Powered Personalization – The ability to deliver dynamic content based on user profiles and engagement data is a huge plus, making content delivery more relevant and impactful. Challenges: - Learning Curve for New Users – If you're not already familiar with Salesforce, the interface can feel overwhelming, requiring training to fully leverage all features. - Limited Customization & Workflow Automation – While it works well for structured content, advanced approval workflows and deep editorial customization are limited compared to enterprise CMS platforms like Adobe Experience Manager. - Media & Design Limitations – Salesforce CMS is not as robust for managing rich media-heavy content, which can be frustrating for teams needing more flexibility in multimedia presentation.
    Incentivized
    Read full review
    Performance
    OpenText
    No answers on this topic
    Salesforce
    Again, since we provide and recommend solutions, I can't speak to every client's individual experience, but can offer general reflections as to keep their collaborations private, that they are satisfied with the experience. We hear a lot about how this system helps to encourage collaborations between their own business partners, customers, and internal members, and enables quality integrations with other products that help drive revenue.
    Incentivized
    Read full review
    Support Rating
    OpenText
    Always there on the front and backend for us and the client.
    Read full review
    Salesforce
    Although support from Salesforce itself can be quite unresponsive sometimes, the community hub is incredibly helpful. The large user base of Salesforce products contribute to troubleshooting and the forums are a powerful tool for finding solutions and possible bugs and response times can be quite fast compared to your regular support channels.
    Incentivized
    Read full review
    Alternatives Considered
    OpenText
    It is vastly superior to these in many ways, for complex reporting it is a much more sophisticated solution. Visualizations are very good. Javascript extensibility is very powerful, others don't support this or as well. Pentaho and MS are both OLAP oriented. Pentaho is moving more toward big data, which was not our primary focus. Others are stuck in the Crystal Reports Band metaphor.
    Read full review
    Salesforce
    Salesforce Experience Cloud was selected due to its tight integration with our existing Salesforce CRM platform. Customization of the portal was much, much simpler compared to Sharepoint - especially with role-based security parameters that are ultimately inherited based on attributes within the Salesforce CRM platform. Salesforce Experience Cloud was a natural fit for this customer-facing purpose.
    Incentivized
    Read full review
    Return on Investment
    OpenText
    • Actuate can handle 50 to 60 sub reports inside a report very well.
    • Dynamically creating the datasource, chart, graph, reports are the main advantages. We can do any level of drilling, and can create a performance matrix dashboard efficiently.
    Read full review
    Salesforce
    • Time savings for our customer success team - no need to continually follow up on tickets as customers have access to see status themselves
    • In the future, it will also allow us to create more impactful knowledge articles that will increase self-service over ticket creation
    Incentivized
    Read full review
    ScreenShots

    OpenText Magellan Screenshots

    Screenshot of A Magellan BI & Reporting dashboard that an individual can interact with and personalize to their needs, such as changing chart types or computations.Screenshot of Magellan Data Discovery provides a Smart User Interface, designed to equip new users and users seeking a more streamlined set of features for insightsScreenshot of Magellan Data Discovery provides an Advanced User Interface that allows data analytics pros to leverage its breadth of sophisticated capabilities for insightsScreenshot of Magellan Text Mining insights can be displayed within easy-to-use dashboards.Screenshot of Data scientists can create visualizations within the Magellan Notebook and see it dynamically update as they write changes to it.