OpenText Access Manager vs. SAP Customer Data Solutions vs. Varonis Data Security Platform

• An organization who needs a way of managing their entire user lifecycle.
• If an organization needed a solid Identity Management (IDM) solution that could do Single Sign-On (SS) and provisioning for services both internally and in the cloud.

Incentivized

It's best suited for business business to turn digital interaction in to richer and high value and experience that reach across computing platform also it offers a holistic and integrated approach to managing customer data and enhancing and personalized experience.it also draw actionable insights.because it offers wide range of products . perfect customer insight data solutions

Incentivized

The most highlighted feature of Varonis Data Security Platform is the data analyzing mechanism. It analyzes your data all the time with some special algorithms to detect any unusual activities so that it can identify any unusual behavior or users and
take necessary action to save your sensitive data. They also offer a complete dashboard solution for their customers to control across different data stores, see their current state, and any security breaches to be addressed manually.

Incentivized

• Easy to use workflow for creating users.
• The self-service portal for resetting passwords etc., is easy to deploy.
• Has strong user activity monitoring.

Incentivized

• SAP's Customer Data Solutions provide a comprehensive customer view by collecting detailed data, including age, web activity, and buying history.
• The software's strong analytics features give valuable information about how customers use content and products, so we can enhance our strategies.
• SAP Customer Data Solutions offers insights to create specific marketing campaigns that sort audiences by preferences, browsing, and purchase behavior.

Incentivized

• Varonis logging is very robust and captures all audit events being sent from the file servers.
• The ability to report and alert on Active Directory account events works very well with file activity monitoring. It can show the complete picture of what an account did while being used.
• Have a customizable dashboard is great for being able to show upper management information that only pertains to them.

• The interface is a bit outdated.
• It would be nice to be able to customize the self-service portal more.
• It would be great if it integrated with more products.

Incentivized

• I find the interface a bit complex and challenging to navigate. I remember having difficultly grasping it completely especially when I was new to the system. Simplifying the user experience would make it more accessible for everyone, making tasks quicker and more intuitive.
• integrating it seamlessly with other software and platforms could enhance its functionality. I would really really love an integration between BenchMark email marketing tool.

Incentivized

• Implementation can be challenging in some areas and can only be executed by the vendor
• Implementation can only be executed by the vendor and additional work can be chargeable
• Licensing can be improved upon
• Agent based so implementation can be longer than expected

Incentivized

On the whole I am really impressed with SAP Customer Data Solutions and would highly recommend that other professionals look at this software to enhance their B2C and B2B sales

Incentivized

We mostly work with the API which is of very good quality and is well documented.However, some of our success is also due to having very talented developers on staff, and also understanding advanced gamification design. The tool supports a talented team! It won't actually do everything for you automatically.

Because the tool delivers on its promises and forces us to explore each functionality. Using the tool leads us to seek more knowledge and apply it to our environment, mitigating risks, reducing the attack surface, increasing the team's technical knowledge, and boosting team growth. It also demonstrates to senior management that the tool is extremely necessary for the environment.

Customer Data Solutions availability has been pretty good, anytime there has been any issues like I mentioned before, support staff has been quickly avialable to help trouble shoot things. Customer data solutions has had very few outages during out time using it as well and when they happen it's a quick resolution.

Incentivized

There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.

We have had multiple instances of help from Gigya to get our custom implementation working, including detailed technical assistance to a third party. We have found Gigya to be thorough and timely in their responses to all queries, which are consistently excellent.

Support has always been very responsive and addressed any issues we may have had in the past. Some local engineers are willing to come onsite or work over a web session to discuss creating a new rule set or look at some issues. Getting issues address has never been a problem. There was one feature we had trouble getting to function correctly, but support and local engineers were willing to work with us as much as needed to get it working correctly for our organization.

Incentivized

because it was made directly in the company

Incentivized

They trained me in a train the trainer model. I then trained the internal team. Total training was about two hours, with an additional two hours for system setup.
Training was maybe a little thin, but the system was fairly easy to learn and this wasn't really a problem.

There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning

There is a dedicated team for SAP setup that helps in providing specialized or customized services to the user. The platform's accessibility lets us obtain reports and information in real time so we reach clients at the proper moment by optimizing delivery time appealed to us the most.

Incentivized

Actually, we didn't expend much time evaluating other file auditing platforms. We chose Varonis just after a serious incident and we had already heard about Varonis at a Netapp event. So it was an easy choice. We called Varonis and asked them for a PoC, that's it. The PoC became a production and it is running until this day.

Incentivized

because the platform actually allows you to scale at any time if designed following best practices

Incentivized

• ROI
• Self-Service
• Easy Install

Incentivized

• Having a single, stremlined point of entry for the customers improves the overall customer experience
• By the same reason, maintenance costs are reduced because interventions focus on a single object
• It's versatile in its integration so there is no need to change the surrounding software ecosystem

Incentivized

• We have identified data classifications issues that our organization was not aware of prior to the implementation.
• The tool does take a dedicated resource for it to be effective.
• Varonis has improved the speed with which we can fulfill audit requests, leaving us more time for other tasks.

Incentivized