TrustRadius: an HG Insights company

SAP Customer Data Solutions vs. Varonis Data Security Platform

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SAP Customer Data Solutions

    Score8.1 out of 10
    N/AThe SAP Customer Data Cloud, based on Gigya (acquired by SAP in 2017) is a product suite that allows users to identify consumers, business customers, or partners across devices and channels to drive registrations and engagement; manage access, permission, and consent; and transform data into unified customer profiles.N/A

    Varonis Data Security Platform

    Score8.9 out of 10
    N/AVaronis offers their Data Security Platform, a modular suite of data acess and data security products providing sensitive data discovery, data access governance, unusual behavior detection, GDPR compliance support, as well as incident playbooks and cybersecurity forensic reporting.N/A
    Pricing
    SAP Customer Data SolutionsVaronis Data Security Platform
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    SAP Customer Data SolutionsVaronis Data Security Platform
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    SAP Customer Data SolutionsVaronis Data Security Platform
    Considered Both Products
    SAP
    No answer on this topic
    Varonis
    No answer on this topic
    Key User Insights
    Would buy again
    98%
    Would buy again
    50 Answers
    100%
    Would buy again
    8 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    44 Answers
    100%
    Delivers good value for the price
    7 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    51 Answers
    100%
    Happy with the feature set
    8 Answers
    Lived up to sales and marketing promises
    95%
    Lived up to sales and marketing promises
    37 Answers
    100%
    Lived up to sales and marketing promises
    7 Answers
    Implementation went as expected
    93%
    Implementation went as expected
    39 Answers
    100%
    Implementation went as expected
    7 Answers
    Features
    SAP Customer Data SolutionsVaronis Data Security Platform
    Tag Management
    Comparison of Tag Management features of SAP Customer Data Solutions and Varonis Data Security Platform
    Feature
    SAP Customer Data Solutions
    7.8
    27 Ratings
    5% below category average
    Varonis Data Security Platform
    -
    Ratings
    Tag library7.826 Ratings00 Ratings
    Tag variable mapping7.824 Ratings00 Ratings
    Ease of writing custom tags7.825 Ratings00 Ratings
    Rules-driven tag execution7.825 Ratings00 Ratings
    Tag performance monitoring8.024 Ratings00 Ratings
    Page load times7.925 Ratings00 Ratings
    Mobile app tagging7.524 Ratings00 Ratings
    Library of JavaScript extensions7.623 Ratings00 Ratings
    Audience Segmentation & Targeting
    Comparison of Audience Segmentation & Targeting features of SAP Customer Data Solutions and Varonis Data Security Platform
    Feature
    SAP Customer Data Solutions
    7.5
    28 Ratings
    8% below category average
    Varonis Data Security Platform
    -
    Ratings
    Standard visitor segmentation8.028 Ratings00 Ratings
    Behavioral visitor segmentation8.027 Ratings00 Ratings
    Traffic allocation control4.327 Ratings00 Ratings
    Website personalization9.926 Ratings00 Ratings
    Customer Data Management
    Comparison of Customer Data Management features of SAP Customer Data Solutions and Varonis Data Security Platform
    Feature
    SAP Customer Data Solutions
    6.4
    29 Ratings
    24% below category average
    Varonis Data Security Platform
    -
    Ratings
    Account Scoring8.027 Ratings00 Ratings
    Customer Data Governance8.928 Ratings00 Ratings
    Data Connectors4.329 Ratings00 Ratings
    Data Enhancement5.229 Ratings00 Ratings
    Data Ingestion6.129 Ratings00 Ratings
    Data Storage2.529 Ratings00 Ratings
    Data Visibility8.029 Ratings00 Ratings
    Event Data6.127 Ratings00 Ratings
    Identity Resolution8.927 Ratings00 Ratings
    Best Alternatives
    SAP Customer Data SolutionsVaronis Data Security Platform
    Small Businesses
    Twilio Segment
    Score8.4 out of 10
    No answers on this topic
    Medium-sized Companies
    Treasure AI
    Score9 out of 10
    No answers on this topic
    Enterprises
    Treasure AI
    Score9 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    SAP Customer Data SolutionsVaronis Data Security Platform
    Likelihood to Recommend
    9.0
    (58 ratings)
    9.2
    (12 ratings)
    Likelihood to Renew
    9.5
    (10 ratings)
    -
    (0 ratings)
    Usability
    9.1
    (7 ratings)
    9.1
    (2 ratings)
    Availability
    9.0
    (57 ratings)
    -
    (0 ratings)
    Performance
    7.3
    (7 ratings)
    -
    (0 ratings)
    Support Rating
    9.1
    (8 ratings)
    9.6
    (3 ratings)
    In-Person Training
    9.1
    (2 ratings)
    -
    (0 ratings)
    Online Training
    9.1
    (7 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.3
    (7 ratings)
    -
    (0 ratings)
    Configurability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    9.1
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    4.5
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    4.5
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    SAP Customer Data SolutionsVaronis Data Security Platform
    Likelihood to Recommend
    SAP
    It's best suited for business business to turn digital interaction in to richer and high value and experience that reach across computing platform also it offers a holistic and integrated approach to managing customer data and enhancing and personalized experience.it also draw actionable insights.because it offers wide range of products . perfect customer insight data solutions
    Incentivized
    Read full review
    Varonis
    The most highlighted feature of Varonis Data Security Platform is the data analyzing mechanism. It analyzes your data all the time with some special algorithms to detect any unusual activities so that it can identify any unusual behavior or users and
    take necessary action to save your sensitive data. They also offer a complete dashboard solution for their customers to control across different data stores, see their current state, and any security breaches to be addressed manually.
    Incentivized
    Read full review
    Pros
    SAP
    • SAP's Customer Data Solutions provide a comprehensive customer view by collecting detailed data, including age, web activity, and buying history.
    • The software's strong analytics features give valuable information about how customers use content and products, so we can enhance our strategies.
    • SAP Customer Data Solutions offers insights to create specific marketing campaigns that sort audiences by preferences, browsing, and purchase behavior.
    Incentivized
    Read full review
    Varonis
    • Varonis logging is very robust and captures all audit events being sent from the file servers.
    • The ability to report and alert on Active Directory account events works very well with file activity monitoring. It can show the complete picture of what an account did while being used.
    • Have a customizable dashboard is great for being able to show upper management information that only pertains to them.
    Read full review
    Cons
    SAP
    • I find the interface a bit complex and challenging to navigate. I remember having difficultly grasping it completely especially when I was new to the system. Simplifying the user experience would make it more accessible for everyone, making tasks quicker and more intuitive.
    • integrating it seamlessly with other software and platforms could enhance its functionality. I would really really love an integration between BenchMark email marketing tool.
    Incentivized
    Read full review
    Varonis
    • Implementation can be challenging in some areas and can only be executed by the vendor
    • Implementation can only be executed by the vendor and additional work can be chargeable
    • Licensing can be improved upon
    • Agent based so implementation can be longer than expected
    Incentivized
    Read full review
    Likelihood to Renew
    SAP
    On the whole I am really impressed with SAP Customer Data Solutions and would highly recommend that other professionals look at this software to enhance their B2C and B2B sales
    Incentivized
    Read full review
    Varonis
    No answers on this topic
    Usability
    SAP
    We mostly work with the API which is of very good quality and is well documented.However, some of our success is also due to having very talented developers on staff, and also understanding advanced gamification design. The tool supports a talented team! It won't actually do everything for you automatically.
    Read full review
    Varonis
    Because the tool delivers on its promises and forces us to explore each functionality. Using the tool leads us to seek more knowledge and apply it to our environment, mitigating risks, reducing the attack surface, increasing the team's technical knowledge, and boosting team growth. It also demonstrates to senior management that the tool is extremely necessary for the environment.
    Read full review
    Reliability and Availability
    SAP
    The platform pulls data from multiple sources, cleaning, and restructuring it allowing us to expand our growth opportunities by providing highly tailored suggestions on each page for our visitors which made it tremendously simple for us to provide rich and customized experiences to our visitors in the best way possible.
    Incentivized
    Read full review
    Varonis
    No answers on this topic
    Performance
    SAP
    There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.
    Read full review
    Varonis
    No answers on this topic
    Support Rating
    SAP
    We have had multiple instances of help from Gigya to get our custom implementation working, including detailed technical assistance to a third party. We have found Gigya to be thorough and timely in their responses to all queries, which are consistently excellent.
    Read full review
    Varonis
    Support has always been very responsive and addressed any issues we may have had in the past. Some local engineers are willing to come onsite or work over a web session to discuss creating a new rule set or look at some issues. Getting issues address has never been a problem. There was one feature we had trouble getting to function correctly, but support and local engineers were willing to work with us as much as needed to get it working correctly for our organization.
    Incentivized
    Read full review
    In-Person Training
    SAP
    because it was made directly in the company
    Incentivized
    Read full review
    Varonis
    No answers on this topic
    Online Training
    SAP
    They trained me in a train the trainer model. I then trained the internal team. Total training was about two hours, with an additional two hours for system setup.
    Training was maybe a little thin, but the system was fairly easy to learn and this wasn't really a problem.
    Read full review
    Varonis
    No answers on this topic
    Implementation Rating
    SAP
    There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning
    Read full review
    Varonis
    No answers on this topic
    Alternatives Considered
    SAP
    Resources and specialized IT personnel is needed for the effective administration and deployment of Informatica Customer 360. This resource-intensive for smaller organizations. Although Informatica has the ability to integrate, the process of setting up and establishing these integrations can be difficult and may call for programming experience.
    Incentivized
    Read full review
    Varonis
    Actually, we didn't expend much time evaluating other file auditing platforms. We chose Varonis just after a serious incident and we had already heard about Varonis at a Netapp event. So it was an easy choice. We called Varonis and asked them for a PoC, that's it. The PoC became a production and it is running until this day.
    Incentivized
    Read full review
    Scalability
    SAP
    because the platform actually allows you to scale at any time if designed following best practices
    Incentivized
    Read full review
    Varonis
    No answers on this topic
    Return on Investment
    SAP
    • Having a single, stremlined point of entry for the customers improves the overall customer experience
    • By the same reason, maintenance costs are reduced because interventions focus on a single object
    • It's versatile in its integration so there is no need to change the surrounding software ecosystem
    Incentivized
    Read full review
    Varonis
    • We have identified data classifications issues that our organization was not aware of prior to the implementation.
    • The tool does take a dedicated resource for it to be effective.
    • Varonis has improved the speed with which we can fulfill audit requests, leaving us more time for other tasks.
    Incentivized
    Read full review
    ScreenShots

    SAP Customer Data Solutions Screenshots

    Screenshot of Customer Login in SAP Enterprise Consent and Preference ManagementScreenshot of User Identities report dashboardScreenshot of Search by Custom Fields windowScreenshot of Customer Data DataflowScreenshot of Account InformationScreenshot of SAP Customer Data Platform