OpenText XM Fax vs. SolarWinds Serv-U

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
OpenText XM Fax
Score 10.0 out of 10
Small Businesses (1-50 employees)
XM Fax, now from OpenText (acquired March 2020) is a software-based solution for sending and receiving confidential faxes by email. It allows secure transmission of highly sensitive documents, using standardized T.38 Fax-over-IP and G.711 Fax Pass-Through protocols. The vendor says it is easy to install, and faxes can be sent using a desktop client (SendFAX), email clients (MS outlook), networked MFPs or via Web Services. According to the vendor, one of the main benefits of using XM Fax…N/A
SolarWinds Serv-U
Score 9.0 out of 10
N/A
SolarWinds® Serv-U® is presented by the vendor as an easy-to-use FTP or MFT server software designed to deliver security, automation, and centralized control for file transfers in an organization. Deployed within a data center, Serv-U FTP or MFT Server can help users safely exchange files within your organization and with your business partners. Do not risk file transfer data getting exposed in the cloud and compromise security. Serv-U software is built to be an effective self-hosted…N/A
Pricing
OpenText XM FaxSolarWinds Serv-U
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
OpenText XM FaxSolarWinds Serv-U
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Best Alternatives
OpenText XM FaxSolarWinds Serv-U
Small Businesses

No answers on this topic

DataMotion
DataMotion
Score 8.9 out of 10
Medium-sized Companies

No answers on this topic

DataMotion
DataMotion
Score 8.9 out of 10
Enterprises

No answers on this topic

Fortra's GoAnywhere MFT
Fortra's GoAnywhere MFT
Score 6.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
OpenText XM FaxSolarWinds Serv-U
Likelihood to Recommend
10.0
(9 ratings)
8.2
(6 ratings)
Support Rating
-
(0 ratings)
7.4
(6 ratings)
User Testimonials
OpenText XM FaxSolarWinds Serv-U
Likelihood to Recommend
OpenText
XMedius is well suited for a large business with hundreds of fax numbers. Could you imagine trying to manage 1000 individual fax machines? That would be a nightmare! Instead it's all in one neat place
Read full review
SolarWinds
For anyone who needs to receive/send files between themselves and others, in an organized fashion, I would strongly recommend Serv-U as a great tool at a sensible cost. In our line of work, we can get several customers signed in at once, each sending in hundreds of Megabytes of data simultaneously. Serv-U has never struggled with this. We don't use the Quota set up for sending/receiving data but I can see it is useful where an exchange of information is the point.
Read full review
Pros
OpenText
  • Contacted sales to set up the creation of enterprise accounts directly through the dashboard.
  • XM Fax Support worked directly with Xerox to correct an issue I had with a device software update. Issues correct within a few days.
  • XM Fax provided onsite sales support for sales and technical training.
Read full review
SolarWinds
  • The Wizard allows us to create new user accounts very easily and quickly. We do not have a formal IT department so those of us "mere mortals" can use this easily.
  • Using the Web Client has made it very simple to set up and instruct our customers on getting to the server from any device with a minimum of fuss. We have many customers with ESL, and school students including middle and high school. Most of them are not computer experts, just regular users so the simplicity allows to do the whole setup over the phone in minutes.
  • The newer version of Serv-U does not appear to be very resource-hungry so our computer runs nice and fast, without having to be a top of the range powerbox. We concentrated on large storage to cope with the file sizes we receive daily.
Read full review
Cons
OpenText
  • Error logs include error codes, but sometimes it is hard to understand what it means. Either a shared documentation or detailed error log might help end users better to detect any issue on fax requests.
Read full review
SolarWinds
  • The user interface on large screens becomes tiny and nearly unreadable without the aid of Windows Magnifier.
  • Active Directory integration is either absent or not straightforward.
  • Settings and configuration aren't always intuitive.
Read full review
Support Rating
OpenText
No answers on this topic
SolarWinds
Support was the biggest hurdle for us. It definitely needs improvement, but not to the point of being a deal breaker.
Read full review
Alternatives Considered
OpenText
XMedius does faxing for a quick response from an end user where Egnyte is best suited for secure file transfer.
Read full review
SolarWinds
Previously we have used FileZilla and Microsoft FTP services, but neither out-performed Serv-U. although it was easy to use, FileZilla required constant attention from IT staff and did not live up to security protocol in place. The Windows Server FTP was difficult to configure for clients due to the tight integration with Active Directory. This also limited who could help administer the server.
Read full review
Return on Investment
OpenText
  • I m not sure on pricing or how XMedius is pricing solutions now
  • Cloud-based / vs On-Prem I think my vote always goes for on Prem
  • ROI (not my field)
Read full review
SolarWinds
  • I have been using it for over 10 years so the ROI was there for sure.
  • It is not a constant attention needing program.
  • Set up and it does its job.
Read full review
ScreenShots

OpenText XM Fax Screenshots

Screenshot of Track your faxes through an event log tab.Screenshot of Built-in viewer in the web client: XMediusFAX® allows you to view faxes directly in your browser without having to download files.Screenshot of Download the free XMediusFAX® application for Android, iPhone or iPad and send secure faxes from your mobile.Screenshot of Choose your fax recipients (Device contacts, Fax service Phone Book, Favorites).Screenshot of Select your documents from any file management application available on your mobile device.Screenshot of Configure your fax options (priority, resolution, retries).

SolarWinds Serv-U Screenshots

Screenshot of Easily manage file transfer settings and permissionsScreenshot of Enhance security and control over file transfers in and outside your organization with Serv-U MFTScreenshot of Send large files easily from the Web Client