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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Oracle Analytics

    Score7.9 out of 10
    N/AOracle Analytics is a solution used to visually explore data to create and share compelling stories. Oracle Analytics Cloud is a cloud native service, and Oracle Analytics Server is the on-premise option.N/A

    SAP Customer Data Solutions

    Score8.1 out of 10
    N/AThe SAP Customer Data Cloud, based on Gigya (acquired by SAP in 2017) is a product suite that allows users to identify consumers, business customers, or partners across devices and channels to drive registrations and engagement; manage access, permission, and consent; and transform data into unified customer profiles.N/A
    Pricing
    Oracle AnalyticsSAP Customer Data Solutions
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Oracle AnalyticsSAP Customer Data Solutions
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsMust contact sales team for pricing.—
    More Pricing Information
    Community Pulse
    Oracle AnalyticsSAP Customer Data Solutions
    Considered Both Products
    Oracle
    No answer on this topic
    SAP
    No answer on this topic
    Key User Insights
    Would buy again
    94%
    Would buy again
    15 Answers
    98%
    Would buy again
    50 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    14 Answers
    100%
    Delivers good value for the price
    44 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    16 Answers
    100%
    Happy with the feature set
    51 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    12 Answers
    95%
    Lived up to sales and marketing promises
    37 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    12 Answers
    93%
    Implementation went as expected
    39 Answers
    Features
    Oracle AnalyticsSAP Customer Data Solutions
    BI Standard Reporting
    Comparison of BI Standard Reporting features of Oracle Analytics and SAP Customer Data Solutions
    Feature
    Oracle Analytics
    8.1
    62 Ratings
    1% below category average
    SAP Customer Data Solutions
    -
    Ratings
    Pixel Perfect reports8.055 Ratings00 Ratings
    Customizable dashboards8.161 Ratings00 Ratings
    Report Formatting Templates8.361 Ratings00 Ratings
    Ad-hoc Reporting
    Comparison of Ad-hoc Reporting features of Oracle Analytics and SAP Customer Data Solutions
    Feature
    Oracle Analytics
    8.0
    66 Ratings
    0% below category average
    SAP Customer Data Solutions
    -
    Ratings
    Drill-down analysis8.464 Ratings00 Ratings
    Formatting capabilities8.265 Ratings00 Ratings
    Integration with R or other statistical packages7.145 Ratings00 Ratings
    Report sharing and collaboration8.162 Ratings00 Ratings
    Report Output and Scheduling
    Comparison of Report Output and Scheduling features of Oracle Analytics and SAP Customer Data Solutions
    Feature
    Oracle Analytics
    7.8
    63 Ratings
    5% below category average
    SAP Customer Data Solutions
    -
    Ratings
    Publish to Web7.755 Ratings00 Ratings
    Publish to PDF7.762 Ratings00 Ratings
    Report Versioning7.753 Ratings00 Ratings
    Report Delivery Scheduling7.958 Ratings00 Ratings
    Delivery to Remote Servers7.938 Ratings00 Ratings
    Data Discovery and Visualization
    Comparison of Data Discovery and Visualization features of Oracle Analytics and SAP Customer Data Solutions
    Feature
    Oracle Analytics
    7.8
    61 Ratings
    2% below category average
    SAP Customer Data Solutions
    -
    Ratings
    Pre-built visualization formats (heatmaps, scatter plots etc.)7.559 Ratings00 Ratings
    Location Analytics / Geographic Visualization7.552 Ratings00 Ratings
    Predictive Analytics7.747 Ratings00 Ratings
    Pattern Recognition and Data Mining8.63 Ratings00 Ratings
    Access Control and Security
    Comparison of Access Control and Security features of Oracle Analytics and SAP Customer Data Solutions
    Feature
    Oracle Analytics
    8.4
    61 Ratings
    1% below category average
    SAP Customer Data Solutions
    -
    Ratings
    Multi-User Support (named login)8.160 Ratings00 Ratings
    Role-Based Security Model8.160 Ratings00 Ratings
    Multiple Access Permission Levels (Create, Read, Delete)8.560 Ratings00 Ratings
    Report-Level Access Control8.54 Ratings00 Ratings
    Single Sign-On (SSO)8.641 Ratings00 Ratings
    Mobile Capabilities
    Comparison of Mobile Capabilities features of Oracle Analytics and SAP Customer Data Solutions
    Feature
    Oracle Analytics
    8.0
    48 Ratings
    4% above category average
    SAP Customer Data Solutions
    -
    Ratings
    Responsive Design for Web Access8.046 Ratings00 Ratings
    Mobile Application8.033 Ratings00 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile8.044 Ratings00 Ratings
    Application Program Interfaces (APIs) / Embedding
    Comparison of Application Program Interfaces (APIs) / Embedding features of Oracle Analytics and SAP Customer Data Solutions
    Feature
    Oracle Analytics
    7.9
    36 Ratings
    2% above category average
    SAP Customer Data Solutions
    -
    Ratings
    REST API8.231 Ratings00 Ratings
    Javascript API7.930 Ratings00 Ratings
    iFrames8.223 Ratings00 Ratings
    Java API7.931 Ratings00 Ratings
    Themeable User Interface (UI)7.531 Ratings00 Ratings
    Customizable Platform (Open Source)7.924 Ratings00 Ratings
    Tag Management
    Comparison of Tag Management features of Oracle Analytics and SAP Customer Data Solutions
    Feature
    Oracle Analytics
    -
    Ratings
    SAP Customer Data Solutions
    7.8
    27 Ratings
    5% below category average
    Tag library00 Ratings7.826 Ratings
    Tag variable mapping00 Ratings7.824 Ratings
    Ease of writing custom tags00 Ratings7.825 Ratings
    Rules-driven tag execution00 Ratings7.825 Ratings
    Tag performance monitoring00 Ratings8.024 Ratings
    Page load times00 Ratings7.925 Ratings
    Mobile app tagging00 Ratings7.524 Ratings
    Library of JavaScript extensions00 Ratings7.623 Ratings
    Audience Segmentation & Targeting
    Comparison of Audience Segmentation & Targeting features of Oracle Analytics and SAP Customer Data Solutions
    Feature
    Oracle Analytics
    -
    Ratings
    SAP Customer Data Solutions
    7.5
    28 Ratings
    8% below category average
    Standard visitor segmentation00 Ratings8.028 Ratings
    Behavioral visitor segmentation00 Ratings8.027 Ratings
    Traffic allocation control00 Ratings4.327 Ratings
    Website personalization00 Ratings9.926 Ratings
    Customer Data Management
    Comparison of Customer Data Management features of Oracle Analytics and SAP Customer Data Solutions
    Feature
    Oracle Analytics
    -
    Ratings
    SAP Customer Data Solutions
    6.4
    29 Ratings
    24% below category average
    Account Scoring00 Ratings8.027 Ratings
    Customer Data Governance00 Ratings8.928 Ratings
    Data Connectors00 Ratings4.329 Ratings
    Data Enhancement00 Ratings5.229 Ratings
    Data Ingestion00 Ratings6.129 Ratings
    Data Storage00 Ratings2.529 Ratings
    Data Visibility00 Ratings8.029 Ratings
    Event Data00 Ratings6.127 Ratings
    Identity Resolution00 Ratings8.927 Ratings
    Best Alternatives
    Oracle AnalyticsSAP Customer Data Solutions
    Small Businesses
    Cyfe
    Score4 out of 10
    Twilio Segment
    Score8.4 out of 10
    Medium-sized Companies
    Qlik Cloud Analytics (Qlik Sense)
    Score8.1 out of 10
    Treasure AI
    Score9 out of 10
    Enterprises
    Sisense
    Score6.9 out of 10
    Treasure AI
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Oracle AnalyticsSAP Customer Data Solutions
    Likelihood to Recommend
    8.1
    (76 ratings)
    9.0
    (58 ratings)
    Likelihood to Renew
    9.1
    (8 ratings)
    9.5
    (10 ratings)
    Usability
    8.2
    (6 ratings)
    9.1
    (7 ratings)
    Availability
    9.1
    (1 ratings)
    9.0
    (57 ratings)
    Performance
    9.1
    (1 ratings)
    7.3
    (7 ratings)
    Support Rating
    9.1
    (4 ratings)
    9.1
    (8 ratings)
    In-Person Training
    9.0
    (1 ratings)
    9.1
    (2 ratings)
    Online Training
    9.1
    (1 ratings)
    9.1
    (7 ratings)
    Implementation Rating
    9.1
    (3 ratings)
    7.3
    (7 ratings)
    Configurability
    9.1
    (1 ratings)
    9.1
    (1 ratings)
    Data Sharing and Collaboration
    9.2
    (57 ratings)
    -
    (0 ratings)
    Data Sources
    8.1
    (57 ratings)
    -
    (0 ratings)
    Ease of integration
    8.2
    (1 ratings)
    9.1
    (1 ratings)
    Product Scalability
    9.1
    (1 ratings)
    9.1
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    4.5
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    4.5
    (1 ratings)
    User Testimonials
    Oracle AnalyticsSAP Customer Data Solutions
    Likelihood to Recommend
    Oracle
    Oracle Data Visualization is very effective if used in an enterprise context with huge volumes of data coming from different systems. It supports dashboard and reporting capabilities and is easy to scale. It also allows you to leverage machine learning capabilities to extract hidden data trends. Visualization capabilities are powerful but not so various if compared to other solutions on the market. If you want to present a dashboard to an executive audience and you want to make your dashboards beautiful you must adapt them through PowerPoint.
    Incentivized
    Read full review
    SAP
    It's best suited for business business to turn digital interaction in to richer and high value and experience that reach across computing platform also it offers a holistic and integrated approach to managing customer data and enhancing and personalized experience.it also draw actionable insights.because it offers wide range of products . perfect customer insight data solutions
    Incentivized
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    Pros
    Oracle
    • Available without of the box connectors for Salesforce and oracle Saas Cloud. This is a huge plus for our business since we don't need another middleware solution just for this sake.
    • We are able to connect to our on-prem SQL Server database where we have our RMA database and other applications seamlessly without writing custom APIs.
    • OAC writes directly into ADW which is another advantage for loading Excel files into ADW after dataflow transformations.
    • OAC allows replication of the database from fusion ERP and lets us create subject areas using the data modeler.
    Incentivized
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    SAP
    • SAP's Customer Data Solutions provide a comprehensive customer view by collecting detailed data, including age, web activity, and buying history.
    • The software's strong analytics features give valuable information about how customers use content and products, so we can enhance our strategies.
    • SAP Customer Data Solutions offers insights to create specific marketing campaigns that sort audiences by preferences, browsing, and purchase behavior.
    Incentivized
    Read full review
    Cons
    Oracle
    • More AI but with human back up.
    • Less mumbo jumbo so even IT guys/gals can more easily work.
    • More statistics (math) and orientation for those not familiar with it.
    • More live as well as virtual (live) show casing of real situations in business.
    Incentivized
    Read full review
    SAP
    • I find the interface a bit complex and challenging to navigate. I remember having difficultly grasping it completely especially when I was new to the system. Simplifying the user experience would make it more accessible for everyone, making tasks quicker and more intuitive.
    • integrating it seamlessly with other software and platforms could enhance its functionality. I would really really love an integration between BenchMark email marketing tool.
    Incentivized
    Read full review
    Likelihood to Renew
    Oracle
    Scalability and rich integration capabilities. In the future, if we go with Hyperion for the Financial Consolidation and planning purposes -BI integration with Hyperion is going to be much simpler as it has native interface connectivity and even integration capabilities with well known CRM products (Siebel) and ERP Products (Oracle EBS, Peoplesoft, SAP) is going to be easy and straight forward.
    Read full review
    SAP
    On the whole I am really impressed with SAP Customer Data Solutions and would highly recommend that other professionals look at this software to enhance their B2C and B2B sales
    Incentivized
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    Usability
    Oracle
    Great, if you are limited to using it along with other Oracle products; sadly, not if you are integrating with other products, which can be a challenge. It is a great product with tons of functionality and great integration with other in-house platforms. Great visuals and customization for data and analytics to provide decision-making data and analysis.
    Incentivized
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    SAP
    We mostly work with the API which is of very good quality and is well documented.However, some of our success is also due to having very talented developers on staff, and also understanding advanced gamification design. The tool supports a talented team! It won't actually do everything for you automatically.
    Read full review
    Reliability and Availability
    Oracle
    No problems, it's that simple.
    Incentivized
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    SAP
    The platform pulls data from multiple sources, cleaning, and restructuring it allowing us to expand our growth opportunities by providing highly tailored suggestions on each page for our visitors which made it tremendously simple for us to provide rich and customized experiences to our visitors in the best way possible.
    Incentivized
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    Performance
    Oracle
    Other than anomalies or expected quirks, there were never any earth-shattering delays.
    Incentivized
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    SAP
    There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.
    Read full review
    Support Rating
    Oracle
    Oracle Analytics Support team is very proactive and I have never had a situation where I had to wait for more than a day or two to get my issues resolved. This is a very big help for us and we appreciate Oracle and its team for guaranteeing that experience.
    Incentivized
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    SAP
    We have had multiple instances of help from Gigya to get our custom implementation working, including detailed technical assistance to a third party. We have found Gigya to be thorough and timely in their responses to all queries, which are consistently excellent.
    Read full review
    In-Person Training
    Oracle
    Oracle University offers very in-depth training.
    Read full review
    SAP
    because it was made directly in the company
    Incentivized
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    Online Training
    Oracle
    It was a private training site.
    Incentivized
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    SAP
    They trained me in a train the trainer model. I then trained the internal team. Total training was about two hours, with an additional two hours for system setup.
    Training was maybe a little thin, but the system was fairly easy to learn and this wasn't really a problem.
    Read full review
    Implementation Rating
    Oracle
    A properly implemented Endeca solution performs extremely well on the largest of datasets and it positions your organization to immediately achieve your ROI.
    Read full review
    SAP
    There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning
    Read full review
    Alternatives Considered
    Oracle
    Oracle Analytics Cloud, is one of the most agile and secure data analysis platforms that according to the budget and the amount of use, you can use the resources you need under the cloud. The Oracle brand is also very well known in this field and can meet all the needs of an organization or industry in any sector.
    Read full review
    SAP
    Resources and specialized IT personnel is needed for the effective administration and deployment of Informatica Customer 360. This resource-intensive for smaller organizations. Although Informatica has the ability to integrate, the process of setting up and establishing these integrations can be difficult and may call for programming experience.
    Incentivized
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    Scalability
    Oracle
    We have seen the results of this in our initial research and are not surprised that Oracle does this like it does soo many other things in this area, so well.
    Incentivized
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    SAP
    because the platform actually allows you to scale at any time if designed following best practices
    Incentivized
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    Return on Investment
    Oracle
    • We've used OBIEE (or it's previous named product) for over 13 years and it's still the most used tool for BI by the business.
    • We moved our largest business system off of Business Object into OBI so we could gain improved performance, reliability, and easier management of metadata.
    Read full review
    SAP
    • Having a single, stremlined point of entry for the customers improves the overall customer experience
    • By the same reason, maintenance costs are reduced because interventions focus on a single object
    • It's versatile in its integration so there is no need to change the surrounding software ecosystem
    Incentivized
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    ScreenShots

    SAP Customer Data Solutions Screenshots

    Screenshot of Customer Login in SAP Enterprise Consent and Preference ManagementScreenshot of User Identities report dashboardScreenshot of Search by Custom Fields windowScreenshot of Customer Data DataflowScreenshot of Account InformationScreenshot of SAP Customer Data Platform