Oracle CRM On Demand vs. Oracle PeopleSoft HCM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Oracle CRM On Demand
Score 8.2 out of 10
N/A
The basis of this offering is the Market2Lead product that Oracle acquired in 2010. It has now been fully integrated with Oracle's On Demand CRM product and is a full-featured marketing automation product with features from lead management and nurturing, to measuring marketing ROI.N/A
Oracle PeopleSoft HCM
Score 6.7 out of 10
N/A
Oracle's PeopleSoft HCM is a complete, customizable suite including Global Core Human Capital Management, Workforce Management, Workforce Service Delivery, and Talent Management. PeopleSoft can be integrated to run on the Oracle Cloud.
$85
Per User Per Month
Pricing
Oracle CRM On DemandOracle PeopleSoft HCM
Editions & Modules
No answers on this topic
Benefits
$85.00
Per User Per Month
Pension Administration
$85.00
Per User Per Month
Human Resources
$185.00
Per User Per Month
Payroll
$225.00
Per User Per Month
Offerings
Pricing Offerings
Oracle CRM On DemandOracle PeopleSoft HCM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Oracle CRM On DemandOracle PeopleSoft HCM
Top Pros
Top Cons
Features
Oracle CRM On DemandOracle PeopleSoft HCM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Oracle CRM On Demand
8.9
26 Ratings
14% above category average
Oracle PeopleSoft HCM
-
Ratings
Customer data management / contact management8.026 Ratings00 Ratings
Workflow management9.025 Ratings00 Ratings
Territory management8.025 Ratings00 Ratings
Opportunity management8.026 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)9.023 Ratings00 Ratings
Contract management9.025 Ratings00 Ratings
Quote & order management10.024 Ratings00 Ratings
Interaction tracking9.025 Ratings00 Ratings
Channel / partner relationship management10.024 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Oracle CRM On Demand
9.7
25 Ratings
25% above category average
Oracle PeopleSoft HCM
-
Ratings
Case management10.025 Ratings00 Ratings
Call center management10.024 Ratings00 Ratings
Help desk management9.025 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Oracle CRM On Demand
8.5
25 Ratings
11% above category average
Oracle PeopleSoft HCM
-
Ratings
Lead management8.025 Ratings00 Ratings
Email marketing9.023 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Oracle CRM On Demand
9.0
25 Ratings
17% above category average
Oracle PeopleSoft HCM
-
Ratings
Task management9.024 Ratings00 Ratings
Billing and invoicing management9.023 Ratings00 Ratings
Reporting9.024 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Oracle CRM On Demand
9.1
25 Ratings
18% above category average
Oracle PeopleSoft HCM
-
Ratings
Forecasting10.025 Ratings00 Ratings
Pipeline visualization8.224 Ratings00 Ratings
Customizable reports9.025 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Oracle CRM On Demand
8.7
25 Ratings
14% above category average
Oracle PeopleSoft HCM
-
Ratings
Custom fields9.025 Ratings00 Ratings
Custom objects9.025 Ratings00 Ratings
Scripting environment7.821 Ratings00 Ratings
API for custom integration9.024 Ratings00 Ratings
Security
Comparison of Security features of Product A and Product B
Oracle CRM On Demand
9.5
26 Ratings
13% above category average
Oracle PeopleSoft HCM
-
Ratings
Single sign-on capability10.023 Ratings00 Ratings
Role-based user permissions9.026 Ratings00 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Oracle CRM On Demand
9.0
19 Ratings
21% above category average
Oracle PeopleSoft HCM
-
Ratings
Social data9.019 Ratings00 Ratings
Social engagement9.019 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Oracle CRM On Demand
9.0
23 Ratings
21% above category average
Oracle PeopleSoft HCM
-
Ratings
Marketing automation9.023 Ratings00 Ratings
Compensation management9.021 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Oracle CRM On Demand
9.0
19 Ratings
20% above category average
Oracle PeopleSoft HCM
-
Ratings
Mobile access9.019 Ratings00 Ratings
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
Oracle CRM On Demand
-
Ratings
Oracle PeopleSoft HCM
6.4
72 Ratings
20% below category average
Employee demographic data00 Ratings6.668 Ratings
Employment history00 Ratings5.966 Ratings
Job profiles and administration00 Ratings5.168 Ratings
Workflow for transfers, promotions, pay raises, etc.00 Ratings5.466 Ratings
Organizational charting00 Ratings6.258 Ratings
Organization and location management00 Ratings8.063 Ratings
Compliance data (COBRA, OSHA, etc.)00 Ratings7.856 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Oracle CRM On Demand
-
Ratings
Oracle PeopleSoft HCM
6.6
63 Ratings
19% below category average
Pay calculation00 Ratings6.459 Ratings
Support for external payroll vendors00 Ratings5.443 Ratings
Off-cycle/On-Demand payment00 Ratings7.86 Ratings
Benefit plan administration00 Ratings6.354 Ratings
Direct deposit files00 Ratings7.257 Ratings
Salary revision and increment management00 Ratings7.255 Ratings
Reimbursement management00 Ratings5.942 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
Oracle CRM On Demand
-
Ratings
Oracle PeopleSoft HCM
6.3
50 Ratings
24% below category average
Approval workflow00 Ratings6.343 Ratings
Balance details00 Ratings5.849 Ratings
Annual carry-forward and encashment00 Ratings6.839 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
Oracle CRM On Demand
-
Ratings
Oracle PeopleSoft HCM
6.9
71 Ratings
16% below category average
View and generate pay and benefit information00 Ratings8.261 Ratings
Update personal information00 Ratings8.769 Ratings
View company policy documentation00 Ratings5.848 Ratings
Employee recognition00 Ratings4.141 Ratings
View job history00 Ratings7.765 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
Oracle CRM On Demand
-
Ratings
Oracle PeopleSoft HCM
9.0
28 Ratings
12% above category average
Tracking of all physical assets00 Ratings9.028 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
Oracle CRM On Demand
-
Ratings
Oracle PeopleSoft HCM
6.3
67 Ratings
18% below category average
Report builder00 Ratings7.664 Ratings
Pre-built reports00 Ratings7.062 Ratings
Ability to combine HR data with external data00 Ratings4.457 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
Oracle CRM On Demand
-
Ratings
Oracle PeopleSoft HCM
7.8
47 Ratings
2% below category average
New hire portal00 Ratings8.247 Ratings
Manager tracking tools00 Ratings7.443 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
Oracle CRM On Demand
-
Ratings
Oracle PeopleSoft HCM
3.5
36 Ratings
77% below category average
Corporate goal setting00 Ratings4.034 Ratings
Individual goal setting00 Ratings5.036 Ratings
Line-of sight-visibility00 Ratings2.434 Ratings
Performance tracking00 Ratings2.636 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
Oracle CRM On Demand
-
Ratings
Oracle PeopleSoft HCM
3.5
41 Ratings
77% below category average
Performance plans00 Ratings3.440 Ratings
Performance improvement plans00 Ratings4.239 Ratings
Review status tracking00 Ratings3.439 Ratings
Review reminders00 Ratings3.434 Ratings
Multiple review frequency00 Ratings3.037 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
Oracle CRM On Demand
-
Ratings
Oracle PeopleSoft HCM
4.1
32 Ratings
62% below category average
Create succession plans/pools00 Ratings4.831 Ratings
Candidate ranking00 Ratings3.830 Ratings
Candidate search00 Ratings3.631 Ratings
Candidate development00 Ratings4.228 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
Oracle CRM On Demand
-
Ratings
Oracle PeopleSoft HCM
4.8
37 Ratings
47% below category average
Job Requisition Management00 Ratings4.435 Ratings
Company Website Posting00 Ratings4.833 Ratings
Publish to Social Media00 Ratings2.230 Ratings
Job Search Site Posting00 Ratings3.134 Ratings
Duplicate Candidate Prevention00 Ratings5.927 Ratings
Applicant Tracking00 Ratings6.836 Ratings
Notifications and Alerts00 Ratings6.335 Ratings
Best Alternatives
Oracle CRM On DemandOracle PeopleSoft HCM
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Dayforce Powerpay
Dayforce Powerpay
Score 9.3 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.4 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.7 out of 10
Enterprises
Creatio
Creatio
Score 9.4 out of 10
Infor Human Resources
Infor Human Resources
Score 7.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Oracle CRM On DemandOracle PeopleSoft HCM
Likelihood to Recommend
9.0
(27 ratings)
5.9
(80 ratings)
Likelihood to Renew
-
(0 ratings)
3.0
(11 ratings)
Usability
9.0
(2 ratings)
4.0
(8 ratings)
Availability
-
(0 ratings)
10.0
(2 ratings)
Performance
-
(0 ratings)
5.0
(2 ratings)
Support Rating
-
(0 ratings)
1.0
(5 ratings)
In-Person Training
-
(0 ratings)
5.0
(1 ratings)
Online Training
-
(0 ratings)
8.0
(2 ratings)
Implementation Rating
10.0
(1 ratings)
8.0
(3 ratings)
Configurability
-
(0 ratings)
2.0
(2 ratings)
Ease of integration
-
(0 ratings)
4.0
(1 ratings)
Product Scalability
-
(0 ratings)
10.0
(2 ratings)
Vendor post-sale
-
(0 ratings)
3.0
(2 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(2 ratings)
User Testimonials
Oracle CRM On DemandOracle PeopleSoft HCM
Likelihood to Recommend
Oracle
Oracle CRM is reliable and it fits well in a scenario where a company aims to grow their customer base and improve their relationship with their clients and ensure that all customer services are offered in an efficient manner. Oracle CRM is accessible from any device and this ensures easy usage of the platform and assure all staff to execute their various business processes.
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Oracle
Oracle PeopleSoft HCM is great for onboarding new hires. The process, including some newer direct entry features, has been streamlined and made more intuitive. However, there is a steep learning curve for those who are completely unfamiliar with enterprise systems as a whole. In my experience, Oracle PeopleSoft HCM's updates have historically failed to improve the intuitiveness of navigation and features even through a move to a SaaS configuration in the cloud. This makes it hard to train new HR staff because there may be five different ways to accomplish the same thing and none of them are intuitive enough to just "figure out". This has been a bone of contention for me for all Oracle products for my entire 20+ year career, and it has never been fully addressed.
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Pros
Oracle
  • Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards.
  • It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt.
  • Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise.
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Oracle
  • Oracle PeopleSoft HCM is one of the best product and has helped implement the complex Business functionalities in the Higher Education business in a very streamlined process.
  • Oracle PeopleSoft HCM helped in moving from 34 different legacy system to one centralized system which helps immensely in maintaining the data and reporting purpose.
  • Oracle PeopleSoft HCM also helps immensely in data analytics and trend analysis which helps immensely in preparing for the resourcing and planning for the peak season in advance and be better prepared to handle the quarterly on annual activities.
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Cons
Oracle
  • The ability to schedule and push out reports is missing from this system. If we want to mass deliver a report on a schedule, we must run it, export it and email it out to the group, or purchase a 3rd party system.
  • The ability to trigger workflow events on a schedule is missing this system. Currently, there has to be a trigger initiated by a user and we have situations where we'd like to be able to schedule a work flow routine to go out and check from specific situations and then trigger an action. We'd also like to be able to trigger workflow actions on one object based on something in another object and this capability is very limited.
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Oracle
  • We have issues with students using Time & Labor for multiple jobs, where time is incorrectly calculated, including negative balances where none exist.
  • The application is complex and some areas, especially Time & Labor, are very difficult to troubleshoot. The overall level of complexity has increased over the years.
  • We also use Campus Solutions and had to split apart HCM and CS, significantly increasing our maintenance overhead and creating inter-system issues that aren't always resolvable.
  • Campus Solutions has developed a solution for managing preferred names and gender identity that is missing/ incompatible with the HCM product.
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Likelihood to Renew
Oracle
No answers on this topic
Oracle
PeopleSoft HCM has provided a very flexible platform for our HR needs. The ability to add customizations to handle some of our unique business processes have been critical in the longevity of our PS HCM use. We've been able to handle a wide variety of business processes for multiple subsidiaries due to the ability to customize when needed.
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Usability
Oracle
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
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Oracle
Oracle HCM has been around for more thab a decade and is a preferred package to use for Human capital management.Ease with which upgrades happen and how updates are pushed has come thru a long way of improvement and research over the years.Oracle has moved toward cloud based architecture which will help in its customers keep at par with current industry trends.
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Reliability and Availability
Oracle
No answers on this topic
Oracle
I give this rating because we have had no issues in the area of the product's overall availability. In my opinion the resources are there when we need them and the features serve the purpose they are set to do. I feel things have gone really well as far as the availability of the product.
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Performance
Oracle
No answers on this topic
Oracle
This is highly dependent on the server setup you implement. You need to make sure you've included enough hardware to support your users. Not enough power will quickly rear its ugly head. If you've got the correct setup, the product will operate quickly and provide a good user experience. Oracle is slowed down by certain realtime interfaces to other systems, but this can be addressed by your technical team relatively easily.
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Support Rating
Oracle
No answers on this topic
Oracle
Overall support has been positive and Oracle has gladly sent out representatives to meet with our teams in person. Despite sometimes sow and inadequate fixes, their willingness to try and meet face to face helps give them a better name in our organization. Sometimes their people do not understand unique needs of the industry, and it can be a challenge to explain that one size does not fit all. Finding the appropriate IT support for our unique requests has been hit and miss.
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In-Person Training
Oracle
No answers on this topic
Oracle
In my opinion, training in Oracle PeopleSoft HCM is arduous at best. In my experience, there are numerous issues with creating training environments and that makes practice in a sandbox costly. I prefer asynchronous simulated environment training for this reason, but that costs even more due to the development and testing time needed to create that training. eLearning is always there with only the need to keep it up-to-date.
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Online Training
Oracle
No answers on this topic
Oracle
It was a great training tool and provided all of the necessary information we needed to implement the sites for our clients. We were provided with a great deal of resources in regards to Oracle CRM. We didn't have any issues with the training at all. The only thing I would say would that there could be more FAQ's for users to read through
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Implementation Rating
Oracle
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
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Oracle
When we implement Oracle and Taleo to different clients it typically goes pretty smoothly. When we do system upgrades we usually test the main issues the clients are having just to make sure there are not outstanding issues or errors. I don't have any examples where implementation went poorly. It typically goes well and clients are pleased with the final result. The only complaint would be the time it takes to implement
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Alternatives Considered
Oracle
MS Dynamics was easy to integrate to MS Power BI. This BI and reporting aspect is a clear strong point for Microsoft. MS solutions seem easier to integrate and learn, but this depends on the IT landscape and the complexity of integrations in a respective company.
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Oracle
Oracle PeopleSoft HCM is a well known product, with a history of being a successful tool for large organizations. It has a wide variety of features and tools available to assist human resources needs. As mentioned before though, for smaller organizations, it probably offers much more than is necessary compared to something like BambooHR or WebHR which offer most features one would want without the need to integrate with other softwares.
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Scalability
Oracle
No answers on this topic
Oracle
In my opinion I rate this high because we have had no issues in this area and so that is why I give it such a high rating. There is no issue with the product's overall scalability. In my opinion this has been a positive from my team and client's view.
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Return on Investment
Oracle
  • This software can display in real-time when an order is submitted, received, fulfilled, and shipped out. We are able to know within the week of what new orders came in and how effective we are being from targeting specific regions of the nation.
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Oracle
  • As a long time PeopleSoft user, my institution has found great advantages of being involved in the HCM realm such as first-hand information, a complete suite of solutions as well as regular updates to stay up with federal and state regulations.
  • Ease of use of development, customization, maintenance and usage perspectives can lead to a better management of financial resources, that minimizes expenditure while providing all necessary resources.
  • Opportunities to provide better customer service and meet organizational policies have to lead to a positive outlook on the tool and its features.
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