What users are saying about
110 Ratings
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Score 8.5 out of 100
84 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

Oracle Siebel CRM

As an end user, I would not recommend this solution for enterprise deployment. Lack of support for modern browsers, slow performance, and poor searchability - these things set Siebel CRM in the rear of the pack. There was no great mobile solution either, so that can be bothersome especially for road warriors like myself.
Abhijit Bhattacharjee | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CRM On Demand
8.7
Oracle Siebel CRM
8.2
Customer data management / contact management
Oracle CRM On Demand
9.3
Oracle Siebel CRM
8.9
Workflow management
Oracle CRM On Demand
8.9
Oracle Siebel CRM
9.2
Territory management
Oracle CRM On Demand
9.3
Oracle Siebel CRM
8.4
Opportunity management
Oracle CRM On Demand
9.2
Oracle Siebel CRM
9.1
Integration with email client (e.g., Outlook or Gmail)
Oracle CRM On Demand
9.0
Oracle Siebel CRM
7.5
Contract management
Oracle CRM On Demand
7.8
Oracle Siebel CRM
7.9
Quote & order management
Oracle CRM On Demand
8.5
Oracle Siebel CRM
7.8
Interaction tracking
Oracle CRM On Demand
8.3
Oracle Siebel CRM
7.8
Channel / partner relationship management
Oracle CRM On Demand
8.2
Oracle Siebel CRM
6.9

Customer Service & Support

Oracle CRM On Demand
8.4
Oracle Siebel CRM
9.4
Case management
Oracle CRM On Demand
8.5
Oracle Siebel CRM
9.6
Call center management
Oracle CRM On Demand
8.7
Oracle Siebel CRM
9.3
Help desk management
Oracle CRM On Demand
8.1
Oracle Siebel CRM
9.2

Marketing Automation

Oracle CRM On Demand
8.9
Oracle Siebel CRM
7.7
Lead management
Oracle CRM On Demand
8.9
Oracle Siebel CRM
8.8
Email marketing
Oracle CRM On Demand
8.8
Oracle Siebel CRM
6.6

CRM Project Management

Oracle CRM On Demand
8.7
Oracle Siebel CRM
8.0
Task management
Oracle CRM On Demand
8.3
Oracle Siebel CRM
8.9
Billing and invoicing management
Oracle CRM On Demand
9.6
Oracle Siebel CRM
7.5
Reporting
Oracle CRM On Demand
8.2
Oracle Siebel CRM
7.4

CRM Reporting & Analytics

Oracle CRM On Demand
8.4
Oracle Siebel CRM
8.0
Forecasting
Oracle CRM On Demand
8.7
Oracle Siebel CRM
8.5
Pipeline visualization
Oracle CRM On Demand
8.6
Oracle Siebel CRM
8.0
Customizable reports
Oracle CRM On Demand
7.9
Oracle Siebel CRM
7.7

Customization

Oracle CRM On Demand
8.4
Oracle Siebel CRM
8.2
Custom fields
Oracle CRM On Demand
8.9
Oracle Siebel CRM
8.4
Custom objects
Oracle CRM On Demand
8.1
Oracle Siebel CRM
8.4
Scripting environment
Oracle CRM On Demand
7.9
Oracle Siebel CRM
8.2
API for custom integration
Oracle CRM On Demand
8.7
Oracle Siebel CRM
7.8

Security

Oracle CRM On Demand
9.4
Oracle Siebel CRM
8.1
Single sign-on capability
Oracle CRM On Demand
9.0
Oracle Siebel CRM
8.0
Role-based user permissions
Oracle CRM On Demand
9.8
Oracle Siebel CRM
8.3

Social CRM

Oracle CRM On Demand
9.8
Oracle Siebel CRM
6.7
Social data
Oracle CRM On Demand
9.8
Oracle Siebel CRM
6.8
Social engagement
Oracle CRM On Demand
9.9
Oracle Siebel CRM
6.7

Integrations with 3rd-party Software

Oracle CRM On Demand
8.6
Oracle Siebel CRM
6.5
Marketing automation
Oracle CRM On Demand
8.5
Oracle Siebel CRM
6.8
Compensation management
Oracle CRM On Demand
8.7
Oracle Siebel CRM
6.3

Platform

Oracle CRM On Demand
9.3
Oracle Siebel CRM
6.4
Mobile access
Oracle CRM On Demand
9.3
Oracle Siebel CRM
6.4

Pros

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

Oracle Siebel CRM

  • Great data model: the out of the box version comes with standard objects that support most of the industries business models
  • Ease of implementation: implementation is done by configuring standard objects or creating new objects; additional level of customization via script is also possible.
  • Lots of resources available on the product
  • Supported by Oracle one of the world leader in IT
Anonymous | TrustRadius Reviewer

Cons

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

Oracle Siebel CRM

  • Migrations between environments is one area that could be improved, with tools to compare and move data elements (source vs target).
  • Easier ways to identify, through email or a web page, the health of the overall system (components, marketing campaigns, tasks, servers, etc).
  • The UI seems to be improved with the newer versions of Siebel, but I believe it requires a lot of new features. It seems that other CRM solutions that are cloud-based are putting a lot of emphasis on the Usability and presentation, things where Siebel may need to catch up...
Miguel Padilla, M.Eng. | TrustRadius Reviewer

Usability

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

Oracle Siebel CRM

Oracle Siebel CRM 9.0
Based on 1 answer
It's a leading online CRM tool in the market.
Lokesh Yadav | TrustRadius Reviewer

Implementation Rating

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

Oracle Siebel CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

Oracle Siebel CRM

We also connect to Oracle Business Intelligence, which is not even an option of the list of products above (that's always encouraging when products are missing from lists!) This connects to campaigns in Siebel along with users writing reports based on data from Siebel. I don't think OBIEE stacks up that great with other systems because it seems to be lacking in reports, and those who can make them have to be quite technical.Oracle Database I think stacks up because of how robust and speedy (at times) it can be
Lizzy Randall | TrustRadius Reviewer

Return on Investment

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

Oracle Siebel CRM

  • This has all my company needs for sales analytic. It has helped our call center and the sales portal become more lean and require less resources for their day-to-day.
  • We use its research and direct email capabilities and use it to target specific groups of potential clients. We have seen an improvement of nearly 20%.
  • We have clients who have used a few modules like bill summary, campaign management and customer information. Oracle Siebel CRM has helped them reap ROI within a year from going live.
Anonymous | TrustRadius Reviewer

Pricing Details

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle Siebel CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle CRM On Demand
8.1
Oracle Siebel CRM
8.4

Usability

Oracle CRM On Demand
9.0
Oracle Siebel CRM
9.0

Support Rating

Oracle CRM On Demand
Oracle Siebel CRM
9.0

Implementation Rating

Oracle CRM On Demand
10.0
Oracle Siebel CRM

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