Oracle CRM On Demand vs. SAP Business One

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Oracle CRM On Demand
Score 6.9 out of 10
N/A
The basis of this offering is the Market2Lead product that Oracle acquired in 2010. It has now been fully integrated with Oracle's On Demand CRM product and is a full-featured marketing automation product with features from lead management and nurturing, to measuring marketing ROI.N/A
SAP Business One
Score 7.9 out of 10
N/A
SAP Business One is an integrated enterprise resource planning (ERP) solution for small and medium-sized businesses, The product encompasses functionality around sales, customer relationships, inventory, operations, financials and human resources.
$99
per month
Pricing
Oracle CRM On DemandSAP Business One
Editions & Modules
No answers on this topic
Limited
$99.00
per month
Starter
$110.00
per month
Pro
$132.00
per month
Offerings
Pricing Offerings
Oracle CRM On DemandSAP Business One
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Oracle CRM On DemandSAP Business One
Top Pros
Top Cons
Features
Oracle CRM On DemandSAP Business One
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Oracle CRM On Demand
8.3
25 Ratings
8% above category average
SAP Business One
-
Ratings
Customer data management / contact management8.925 Ratings00 Ratings
Workflow management8.024 Ratings00 Ratings
Territory management8.124 Ratings00 Ratings
Opportunity management8.125 Ratings00 Ratings
Integration with email client (e.g., Outlook or Gmail)7.722 Ratings00 Ratings
Contract management8.124 Ratings00 Ratings
Quote & order management8.523 Ratings00 Ratings
Interaction tracking8.524 Ratings00 Ratings
Channel / partner relationship management9.023 Ratings00 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Oracle CRM On Demand
8.6
24 Ratings
14% above category average
SAP Business One
-
Ratings
Case management8.524 Ratings00 Ratings
Call center management8.723 Ratings00 Ratings
Help desk management8.524 Ratings00 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Oracle CRM On Demand
8.5
24 Ratings
12% above category average
SAP Business One
-
Ratings
Lead management9.124 Ratings00 Ratings
Email marketing7.922 Ratings00 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Oracle CRM On Demand
8.6
24 Ratings
13% above category average
SAP Business One
-
Ratings
Task management8.923 Ratings00 Ratings
Billing and invoicing management8.522 Ratings00 Ratings
Reporting8.523 Ratings00 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Oracle CRM On Demand
8.2
24 Ratings
7% above category average
SAP Business One
-
Ratings
Forecasting8.624 Ratings00 Ratings
Pipeline visualization8.224 Ratings00 Ratings
Customizable reports7.824 Ratings00 Ratings
Customization
Comparison of Customization features of Product A and Product B
Oracle CRM On Demand
7.6
24 Ratings
0% above category average
SAP Business One
5.3
35 Ratings
31% below category average
Custom fields8.724 Ratings00 Ratings
Custom objects6.924 Ratings00 Ratings
Scripting environment7.821 Ratings00 Ratings
API for custom integration7.023 Ratings4.233 Ratings
Plug-ins00 Ratings6.333 Ratings
Security
Comparison of Security features of Product A and Product B
Oracle CRM On Demand
8.8
25 Ratings
6% above category average
SAP Business One
7.1
39 Ratings
13% below category average
Single sign-on capability9.122 Ratings7.032 Ratings
Role-based user permissions8.525 Ratings7.339 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Oracle CRM On Demand
8.5
18 Ratings
16% above category average
SAP Business One
-
Ratings
Social data8.618 Ratings00 Ratings
Social engagement8.518 Ratings00 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Oracle CRM On Demand
7.6
22 Ratings
6% above category average
SAP Business One
-
Ratings
Marketing automation7.822 Ratings00 Ratings
Compensation management7.420 Ratings00 Ratings
Platform
Comparison of Platform features of Product A and Product B
Oracle CRM On Demand
10.0
18 Ratings
29% above category average
SAP Business One
-
Ratings
Mobile access10.018 Ratings00 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Oracle CRM On Demand
-
Ratings
SAP Business One
10.0
9 Ratings
32% above category average
Pay calculation00 Ratings10.08 Ratings
Benefit plan administration00 Ratings10.07 Ratings
Direct deposit files00 Ratings10.08 Ratings
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
Oracle CRM On Demand
-
Ratings
SAP Business One
6.3
40 Ratings
10% below category average
Dashboards00 Ratings4.636 Ratings
Standard reports00 Ratings6.340 Ratings
Custom reports00 Ratings8.036 Ratings
General Ledger and Configurable Accounting
Comparison of General Ledger and Configurable Accounting features of Product A and Product B
Oracle CRM On Demand
-
Ratings
SAP Business One
5.1
41 Ratings
40% below category average
Accounts payable00 Ratings7.841 Ratings
Accounts receivable00 Ratings7.840 Ratings
Global Financial Support00 Ratings7.026 Ratings
Primary and Secondary Ledgers00 Ratings7.026 Ratings
Journals and Reconciliations00 Ratings6.633 Ratings
Configurable Accounting00 Ratings6.131 Ratings
Standardized Processes00 Ratings7.036 Ratings
Inventory Management
Comparison of Inventory Management features of Product A and Product B
Oracle CRM On Demand
-
Ratings
SAP Business One
7.5
40 Ratings
5% below category average
Inventory tracking00 Ratings6.540 Ratings
Automatic reordering00 Ratings8.128 Ratings
Location management00 Ratings7.337 Ratings
Order Management
Comparison of Order Management features of Product A and Product B
Oracle CRM On Demand
-
Ratings
SAP Business One
6.4
38 Ratings
19% below category average
Pricing00 Ratings7.337 Ratings
Order entry00 Ratings7.338 Ratings
Credit card processing00 Ratings8.522 Ratings
Cost of goods sold00 Ratings7.338 Ratings
Order Orchestration00 Ratings7.030 Ratings
Subledger and Financial Process
Comparison of Subledger and Financial Process features of Product A and Product B
Oracle CRM On Demand
-
Ratings
SAP Business One
5.9
34 Ratings
23% below category average
Billing Management00 Ratings6.129 Ratings
Cash and Asset Management00 Ratings3.226 Ratings
Travel & Expense Management00 Ratings8.821 Ratings
Budgetary Control & Encumbrance Accounting00 Ratings2.225 Ratings
Period Close00 Ratings8.031 Ratings
Project Financial Management
Comparison of Project Financial Management features of Product A and Product B
Oracle CRM On Demand
-
Ratings
SAP Business One
7.0
19 Ratings
8% below category average
Budgeting and Forecasting00 Ratings7.017 Ratings
Project Costing00 Ratings7.016 Ratings
Cost Capture00 Ratings7.016 Ratings
Capital Project Management00 Ratings7.011 Ratings
Customer Contract Compliance00 Ratings7.014 Ratings
Project Revenue Recognition00 Ratings6.116 Ratings
Project Execution Management
Comparison of Project Execution Management features of Product A and Product B
Oracle CRM On Demand
-
Ratings
SAP Business One
8.9
15 Ratings
26% above category average
Project Planning and Scheduling00 Ratings7.014 Ratings
Task Insight for Project Managers00 Ratings10.011 Ratings
Project Mobile Functionality00 Ratings10.010 Ratings
Definable Resource Pools00 Ratings10.08 Ratings
Grants Management
Comparison of Grants Management features of Product A and Product B
Oracle CRM On Demand
-
Ratings
SAP Business One
7.7
15 Ratings
2% above category average
Award Lifecycle Management00 Ratings7.09 Ratings
Procurement
Comparison of Procurement features of Product A and Product B
Oracle CRM On Demand
-
Ratings
SAP Business One
8.1
16 Ratings
15% above category average
Bids Analyzed and Compared00 Ratings9.310 Ratings
Contract Authoring00 Ratings7.511 Ratings
Contract Repository00 Ratings8.69 Ratings
Requisitions-to-Purchase Orders Integrated00 Ratings8.213 Ratings
Supplier Management00 Ratings7.012 Ratings
Risk Management
Comparison of Risk Management features of Product A and Product B
Oracle CRM On Demand
-
Ratings
SAP Business One
8.0
8 Ratings
20% above category average
Risk Repository00 Ratings8.36 Ratings
Control Management00 Ratings8.97 Ratings
Control Efficiency Assessments00 Ratings7.76 Ratings
Issue Detection00 Ratings8.37 Ratings
Remediation and Certification00 Ratings7.76 Ratings
Logistics
Comparison of Logistics features of Product A and Product B
Oracle CRM On Demand
-
Ratings
SAP Business One
6.9
20 Ratings
1% above category average
Transportation Planning and Optimization00 Ratings6.213 Ratings
Transportation Execution Management00 Ratings6.211 Ratings
Trade and Customs Management00 Ratings7.011 Ratings
Fulfillment Management00 Ratings6.816 Ratings
Warehouse Workforce Management00 Ratings6.213 Ratings
Manufacturing
Comparison of Manufacturing features of Product A and Product B
Oracle CRM On Demand
-
Ratings
SAP Business One
8.3
19 Ratings
10% above category average
Production Process Design00 Ratings8.217 Ratings
Production Management00 Ratings8.218 Ratings
Configuration Management00 Ratings7.613 Ratings
Work Execution00 Ratings8.215 Ratings
Manufacturing Costs00 Ratings8.215 Ratings
Supply Chain
Comparison of Supply Chain features of Product A and Product B
Oracle CRM On Demand
-
Ratings
SAP Business One
6.4
23 Ratings
12% below category average
Forecasting00 Ratings6.322 Ratings
Inventory Planning00 Ratings6.323 Ratings
Performance Monitoring00 Ratings6.017 Ratings
Product Lifecycle Management
Comparison of Product Lifecycle Management features of Product A and Product B
Oracle CRM On Demand
-
Ratings
SAP Business One
9.0
15 Ratings
21% above category average
Proposal Management00 Ratings6.012 Ratings
Product Master Data Management00 Ratings7.013 Ratings
Best Alternatives
Oracle CRM On DemandSAP Business One
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Acumatica
Acumatica
Score 8.7 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Infor VISUAL
Infor VISUAL
Score 7.4 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
SAP Business ByDesign
SAP Business ByDesign
Score 7.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Oracle CRM On DemandSAP Business One
Likelihood to Recommend
8.9
(26 ratings)
7.7
(46 ratings)
Likelihood to Renew
-
(0 ratings)
4.6
(9 ratings)
Usability
9.0
(1 ratings)
7.1
(11 ratings)
Availability
-
(0 ratings)
9.0
(3 ratings)
Performance
-
(0 ratings)
8.0
(1 ratings)
Support Rating
-
(0 ratings)
9.0
(11 ratings)
In-Person Training
-
(0 ratings)
7.7
(2 ratings)
Online Training
-
(0 ratings)
4.5
(2 ratings)
Implementation Rating
10.0
(1 ratings)
2.9
(24 ratings)
Ease of integration
-
(0 ratings)
9.0
(1 ratings)
Product Scalability
-
(0 ratings)
9.0
(2 ratings)
Vendor post-sale
-
(0 ratings)
8.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
Oracle CRM On DemandSAP Business One
Likelihood to Recommend
Oracle
Oracle CRM is reliable and it fits well in a scenario where a company aims to grow their customer base and improve their relationship with their clients and ensure that all customer services are offered in an efficient manner. Oracle CRM is accessible from any device and this ensures easy usage of the platform and assure all staff to execute their various business processes.
Read full review
SAP
SAP Business One would be more useful if it contained tools to acommodate the growing need of online sales. A more complete shipping module which handles tracking numbers with the common couriers would be great. A built in warehouse management system would be great designed to be used with barcode scanners
Read full review
Pros
Oracle
  • Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards.
  • It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt.
  • Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise.
Read full review
SAP
  • SAP Business One is more suitable for small and medium scale enterprises
  • SAP Business One is : analytics, mobile technologies, cloud technologies
  • SAP Business One has exceptional performance in handling business functions such as purchasing and operations and customer relationship management
  • An important key features of SAP Business One is Reporting and Analytics.
Read full review
Cons
Oracle
  • The ability to schedule and push out reports is missing from this system. If we want to mass deliver a report on a schedule, we must run it, export it and email it out to the group, or purchase a 3rd party system.
  • The ability to trigger workflow events on a schedule is missing this system. Currently, there has to be a trigger initiated by a user and we have situations where we'd like to be able to schedule a work flow routine to go out and check from specific situations and then trigger an action. We'd also like to be able to trigger workflow actions on one object based on something in another object and this capability is very limited.
Read full review
SAP
  • Following a bench mark process - this seems contradicting to flexibility however we have wished we could follow more of an industry benchmark. Our challenge as a small company has been knowing how to properly use the system. We have discovered that we have set up the system wrong based and are using it improperly which has cause a lot work to correct.
  • Better live reporting options - current we are on prem SQL. Yes SAP is moving to HANA however smaller companies like ourselves are not ready for that. We need to be able to maintain our existing SQL DB. We also have a demand for live BI Reporting. It has been difficult to do this with our current set up.
  • Error handling - have found it very difficult to troubleshoot. Errors are not always clear and answers are hard to find.
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Likelihood to Renew
Oracle
No answers on this topic
SAP
As I said before, it is a first level tool, well developed, and with very strong development support, although the learning curve, its implementation, the cost-benefit ratio, the price and the user experience is not the most suitable for small and medium-sized companies. It is a company with extensive experience, market positioning, technical support and expanded use
Read full review
Usability
Oracle
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Read full review
SAP
I would like to give 8 out of 10 rating for SAP Business One because SAP Business One is a good choice for the mostly used business management solutions for the small and medium-sized companies. SAP Business One can help in optimizing the existing business process and enables streamline business processes for the daily activities for all users across the entire organization. The importance realization of SAP Business One implementation is based on the selection of the good reputation partner and its approach for the entire implementation. SAP Business One is a user-friendly and easy to use Enterprise system that the organization can benefit its features and functionalities by utilizing it.
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Reliability and Availability
Oracle
No answers on this topic
SAP
The SAP Business One software is up and running every time
you need it as it was planned. In more than 6 years that we have been
using the product, it has never been unavailable and if it ever was, it was because of a planned maintenance window scheduled in the company.
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Performance
Oracle
No answers on this topic
SAP
SAP Business One performance depends mostly on the speed of your internal servers, should you have the solution on premise as we do. Sometimes the system tends to be a little slower for some users when others are executing really big reports of performing some batch loads, but generally, the performance is acceptable to all the users.
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Support Rating
Oracle
No answers on this topic
SAP
I rate my experience with SAP Business One's support team as excellent (10). They are easy to contact and effortless to work with on any issue or concern. I like the support SAP provides for any of their products. SAP has a great backing and I would recommend them to any of my colleagues.
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In-Person Training
Oracle
No answers on this topic
SAP
The training I get was a consultant level training, so it's basically a 6 weeks training covering every aspect and every module of the system. It covered most common use cases and exercise training so you can get along with the software, as well as examples so there culd be a better understanding.
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Online Training
Oracle
No answers on this topic
SAP
Over the past two years SAP has added a great deal of new SAP Business One on-line training for version 9.0 and 9.1. Most of the training is very strong, but some is difficult to understand and follow. Additionally, SAP still has a few holes in their on-line training around Production, Bill-of-Materials, MRP and Service.
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Implementation Rating
Oracle
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Read full review
SAP
These implementations are not easy. Even a standard implementation can be difficult. With a never-been-done-before implementation, the implementation team and the user team need to be thorough with planning, make a decision on key points, and stick to them before any design happens. Our biggest challenge was not from StellarOne, rather it was from the mid-implementation decisions from our internal team. StellarOne did a great job warning us, implementing our decision, and then helping us adjust our SAP to handle the new direction we took.
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Alternatives Considered
Oracle
MS Dynamics was easy to integrate to MS Power BI. This BI and reporting aspect is a clear strong point for Microsoft. MS solutions seem easier to integrate and learn, but this depends on the IT landscape and the complexity of integrations in a respective company.
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SAP
SAP provides the most robust solution, with modules available for all department managers and even options for customization according to the company's special needs. We especially used the Crystal reports options to provide reports for each module. Overall, even if it's not the least expensive option, it has the best value for money.
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Scalability
Oracle
No answers on this topic
SAP
For most small businesses, the only way you outgrow SAP Business One is if the nature of your business changes radically. Going from 1 to 50 users is quite easy with SAP B1. Going beyond 50 may require moving to the Hana SAP B1 platform to maintain or improve performance, but the path is there.
Add-ons to SAP B1 can also be added as specific needs are encountered that are not closely met by the standard product. These may be required early in the product life because of the nature of your business, or as you expand the use of SAP B1.
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Return on Investment
Oracle
  • This software can display in real-time when an order is submitted, received, fulfilled, and shipped out. We are able to know within the week of what new orders came in and how effective we are being from targeting specific regions of the nation.
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SAP
  • Employee efficiency has definitely increased with SAP Business One. This is attributed in a lot of ways to information visibility. Our employees are able to gather the data they need, quickly, and effectively.
  • Identifying inconsistencies in pricing has also been accomplished through use of reporting off individual tables. Previously, we weren't able to access our data in such a way as to enable us to write custom reports in-house.
  • We have also benefited greatly from having a single source of all business information. We utilize SAP Business One exclusively in-house. All documentation is attached to specific orders and Business Partners, as well as serialized equipment that has been sold.
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