What users are saying about
2 Ratings
110 Ratings
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Score 8.5 out of 100
2 Ratings
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Score 1 out of 100

Likelihood to Recommend

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

Springbot

If you have a small marketing team with a small budget and you use Mailchimp & Adroll, Springbot might work for you. Otherwise, there are other more robust tools out there to accomplish the same goals. They need to work on more integrations with other ESPs and retargeting providers. And they need to work on making sure the data being sent to their customers is accurate.
Melissa Best | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CRM On Demand
8.7
Springbot
Customer data management / contact management
Oracle CRM On Demand
9.3
Springbot
Workflow management
Oracle CRM On Demand
8.9
Springbot
Territory management
Oracle CRM On Demand
9.3
Springbot
Opportunity management
Oracle CRM On Demand
9.2
Springbot
Integration with email client (e.g., Outlook or Gmail)
Oracle CRM On Demand
9.0
Springbot
Contract management
Oracle CRM On Demand
7.8
Springbot
Quote & order management
Oracle CRM On Demand
8.5
Springbot
Interaction tracking
Oracle CRM On Demand
8.3
Springbot
Channel / partner relationship management
Oracle CRM On Demand
8.2
Springbot

Customer Service & Support

Oracle CRM On Demand
8.4
Springbot
Case management
Oracle CRM On Demand
8.5
Springbot
Call center management
Oracle CRM On Demand
8.7
Springbot
Help desk management
Oracle CRM On Demand
8.1
Springbot

Marketing Automation

Oracle CRM On Demand
8.9
Springbot
Lead management
Oracle CRM On Demand
8.9
Springbot
Email marketing
Oracle CRM On Demand
8.8
Springbot

CRM Project Management

Oracle CRM On Demand
8.7
Springbot
Task management
Oracle CRM On Demand
8.3
Springbot
Billing and invoicing management
Oracle CRM On Demand
9.6
Springbot
Reporting
Oracle CRM On Demand
8.2
Springbot

CRM Reporting & Analytics

Oracle CRM On Demand
8.4
Springbot
Forecasting
Oracle CRM On Demand
8.7
Springbot
Pipeline visualization
Oracle CRM On Demand
8.6
Springbot
Customizable reports
Oracle CRM On Demand
7.9
Springbot

Customization

Oracle CRM On Demand
8.4
Springbot
Custom fields
Oracle CRM On Demand
8.9
Springbot
Custom objects
Oracle CRM On Demand
8.1
Springbot
Scripting environment
Oracle CRM On Demand
7.9
Springbot
API for custom integration
Oracle CRM On Demand
8.7
Springbot

Security

Oracle CRM On Demand
9.4
Springbot
Single sign-on capability
Oracle CRM On Demand
9.0
Springbot
Role-based user permissions
Oracle CRM On Demand
9.8
Springbot

Social CRM

Oracle CRM On Demand
9.8
Springbot
Social data
Oracle CRM On Demand
9.8
Springbot
Social engagement
Oracle CRM On Demand
9.9
Springbot

Integrations with 3rd-party Software

Oracle CRM On Demand
8.6
Springbot
Marketing automation
Oracle CRM On Demand
8.5
Springbot
Compensation management
Oracle CRM On Demand
8.7
Springbot

Platform

Oracle CRM On Demand
9.3
Springbot
Mobile access
Oracle CRM On Demand
9.3
Springbot

Pros

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

Springbot

  • They make promises
  • They could design nice things
Anonymous | TrustRadius Reviewer

Cons

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

Springbot

  • Daily reports sometimes didn't arrive in my inbox. I'd have to contact my rep and wait several days before the issue was fixed. Sometimes the data on the daily report was incorrect. I would check revenue against the sales report in Magento and Google Analytics and the numbers didn't match up. It made it impossible for me to trust the data I was being given.
  • The Springbot shortened URLs were not adopted by our social engagement specialist because she felt they looked like spam links and our fans weren't clicking on them.
  • My social engagement specialist also didn't like the social posting tool. She felt it was more difficult to schedule her posts and decided to use Hootsuite instead. This took out an entire channel that we should have been able to track in Springbot.
  • All of the daily marketing suggestions pertained to SEO. Most of the time suggesting we increase the word count on our product descriptions. I would have loved to be able to turn off the SEO suggestions and find more actionable items than rewriting 900+ product descriptions which we had paid an SEO company thousands of dollars to write.
  • Our abandoned cart reporting was working at first and then stopped. When I asked why they said it was interference from another platform we were using on our site. But that platform was being used when the abandoned cart report was working, so that didn't make sense to me.
  • Springbot only integrated with MailChimp. At the time we were using Bronto for our ESP. My rep kept suggesting sending Welcome emails and Abandoned cart emails through Springbot. However, that would have screwed up my data in Bronto. Also, I didn't feel like I could customize the triggered emails enough to look like the emails going out in Bronto without having to bring a coder in.
  • We weren't able to use the trackable links in Google Adwords, which is where most of our revenue comes from. The trackable link caused a problem with Google Adwords' own tracking URLs.
Melissa Best | TrustRadius Reviewer

Usability

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

Springbot

Springbot 9.0
Based on 1 answer
It's very easy to use, just not always accurate.
Melissa Best | TrustRadius Reviewer

Implementation Rating

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

Springbot

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

Springbot

Springbit is more expensive, more complicated and delivered less.
Anonymous | TrustRadius Reviewer

Return on Investment

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

Springbot

  • We were not able to send a single email through them in 3 months.
  • Wasted numerous hours of dealing with onboarding.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle CRM On Demand Editions & Modules

Additional Pricing Details

Springbot

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Springbot Editions & Modules

Edition
Platform Base Package$199/month1
  1. for up to 5,000 subscribers (includes email marketing, social hub, reporting and dashboards, signup forms, automations, account management, support and onboarding. See website for additional package options.
Additional Pricing Details
See website for pricing calculator for additional pricing options.

Rating Summary

Likelihood to Recommend

Oracle CRM On Demand
8.1
Springbot
1.0

Usability

Oracle CRM On Demand
9.0
Springbot
9.0

Implementation Rating

Oracle CRM On Demand
10.0
Springbot

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