Oracle Siebel CRM vs. Power Apps

As an end user, I would not recommend this solution for enterprise deployment. Lack of support for modern browsers, slow performance, and poor searchability - these things set Siebel CRM in the rear of the pack. There was no great mobile solution either, so that can be bothersome especially for road warriors like myself.

Incentivized

PowerApps is well suited for "quick-wins" and fast prototypes of business solutions. It also is beneficial for situations where business partners and developers work together - it allows the business folks to provide a "quick-and-dirty" prototype which is then fleshed-out by developers that are trained experts on the platform. The interactive and easy to understand representation of the solution allows business partners to "see" the solution and add, remove, or correct aspects of it themselves. It provides a common view and understanding of the actual solution across business units and tech teams. PowerApps, being a low-code\no-code platform is not well suited for business processes that require many complex computations or large amounts of custom code - such as solutions that are better architected as Web Site or "full-blown" desktop solutions. There are solutions that are just not easy or quick to accomplish in a low-code\no-code platform. Enterprise Architects should know the difference, however business partners often try to create a solution and only when stuck because it becomes too complex do they engage a tech team for assistance - at which point there are sunk-costs involved and hinderences to re-platforming the solution

• Great data model: the out of the box version comes with standard objects that support most of the industries business models
• Ease of implementation: implementation is done by configuring standard objects or creating new objects; additional level of customization via script is also possible.
• Lots of resources available on the product
• Supported by Oracle one of the world leader in IT

Incentivized

• Power Apps has formats that are pre-built that don't require any coding which makes it easier to achieve your vision. This does become a challenge if your App needs don't fit into that format.
• We deal with a ton of data so the fact that you can connect to any data source in addition to their pre-stablished data connections makes the process a breeze.
• The online learning resources and tutorials are helpful as well for those who are tech savvy.

Incentivized

• Migrations between environments is one area that could be improved, with tools to compare and move data elements (source vs target).
• Easier ways to identify, through email or a web page, the health of the overall system (components, marketing campaigns, tasks, servers, etc).
• The UI seems to be improved with the newer versions of Siebel, but I believe it requires a lot of new features. It seems that other CRM solutions that are cloud-based are putting a lot of emphasis on the Usability and presentation, things where Siebel may need to catch up...

Incentivized

• More complicated to understand in comparison with Nintex Forms.
• Complicated to find errors.
• Using PowerApps for SharePoint Forms is a bit complicated by setting up the start and load scenario with a lot of JavaScript.
• Load values, change them by code, and save them back could be easier. Actually quite complicated to handle a lot of variables.

Incentivized

Oracle Siebel CRM is an older Sales CRM, so many of it's features aren't as current as ones used today. However, it has a smoother and easy-to-use UI. We're glad that we can still access Oracle Siebel CRM because it's easier to find older information that we can't easily find in our Salesforce Lightning CRM tool.

Incentivized

PowerApps is a great solution and I have spent the last year familiarizing myself with the platform and building custom applications to complete a whole range of tasks such as asset management, custom invoice generation, and item restriction tracking. We as a company have barely begun to scratch the surface of what can be achieved with PowerApps.

Incentivized

We no longer have support for our Oracle Siebel CRM. When we did, the support was slow to get some things fixed, therefore, there was a lot of downtime. Of course, this slowed down our overall productivity and increased our overall frustration with the tool. However, it would be nice if we still had some support with it since we still do access it from time to time.

Incentivized

The community forums are extremely responsive to questions asked, there is a good body of online documentation and many community posts to draw from. Although the platform has changed, which means some of the posts are out of date and the solutions provided aren't relevant. Of relevance, I read over 400 articles plus documentation to get this first app built in SharePoint, move it to SQL and make it work exactly the way it should.

We also connect to Oracle Business Intelligence, which is not even an option of the list of products above (that's always encouraging when products are missing from lists!) This connects to campaigns in Siebel along with users writing reports based on data from Siebel. I don't think OBIEE stacks up that great with other systems because it seems to be lacking in reports, and those who can make them have to be quite technical. Oracle Database I think stacks up because of how robust and speedy (at times) it can be

Incentivized

Much cheaper, much more customizable, and easier to use. There is not much of a learning curve and the licensing cost is much cheaper. PowerApps does one thing very well, whereas other platforms are mediocre. There is much more customization possible for your in-house workflows that you can build yourself vs using NetSuite engineers to build it for you.

Incentivized

• This has all my company needs for sales analytic. It has helped our call center and the sales portal become more lean and require less resources for their day-to-day.
• We use its research and direct email capabilities and use it to target specific groups of potential clients. We have seen an improvement of nearly 20%.
• We have clients who have used a few modules like bill summary, campaign management and customer information. Oracle Siebel CRM has helped them reap ROI within a year from going live.

• It has given us a focal point for development. We now have the possibility of connecting to mobile and the default SharePoint online interface isn't always easy to manipulate. PowerApps has given us an opportunity to improve our user experience.
• An improved user experience has given us a better shot at compliance. When users don't fight the environment, they don't gravitate towards workarounds or non-compliance.
• As lists and libraries change, the platform scales pretty well.
• Having users with the capability to create their own forms and tools has dialed back the app dev need (there is a balance though) and distributed power to the process architects and people who actually need the solutions in the first place—much more efficient model of service delivery: self-service.

Incentivized