60 Ratings
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Score 7.6 out of 100
40 Ratings
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Score 2 out of 100

Likelihood to Recommend

Oracle Social Cloud (legacy)

If you are looking to manage multiple social channels and quickly schedule posts it's a great tool. Not the best tool if you're looking to provide real time or near real time support and feedback to customers who are in the moment.
Mike Bernard | TrustRadius Reviewer

Shoutlet (Discontinued)

I think Shoutlet is an excellent tool for any mid-sized to larger company looking to improve their social strategy. While it does have some minor improvements that can be made, it's overall an impressive way to mass post to multiple networks and interact and engage with your followers in the social space. I feel at this time that a smaller company could probably benefit from a lesser in-depth version of this tool at this time
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

Oracle Social Cloud (legacy)
Shoutlet (Discontinued)
8.0
Filtering out noise/spam
Oracle Social Cloud (legacy)
Shoutlet (Discontinued)
8.0

Publishing

Oracle Social Cloud (legacy)
Shoutlet (Discontinued)
8.3
Content planning and scheduling
Oracle Social Cloud (legacy)
Shoutlet (Discontinued)
8.0
Audience targeting
Oracle Social Cloud (legacy)
Shoutlet (Discontinued)
8.0
Workflow management
Oracle Social Cloud (legacy)
Shoutlet (Discontinued)
9.0

Engagement

Oracle Social Cloud (legacy)
Shoutlet (Discontinued)
9.0
Automated routing and prioritization
Oracle Social Cloud (legacy)
Shoutlet (Discontinued)
9.0
Customer interaction histories
Oracle Social Cloud (legacy)
Shoutlet (Discontinued)
9.0

Marketing

Oracle Social Cloud (legacy)
Shoutlet (Discontinued)
8.7
Lead generation
Oracle Social Cloud (legacy)
Shoutlet (Discontinued)
8.0
Content marketing
Oracle Social Cloud (legacy)
Shoutlet (Discontinued)
9.0
Campaigns and promotions
Oracle Social Cloud (legacy)
Shoutlet (Discontinued)
9.0

Channel coverage/integration

Oracle Social Cloud (legacy)
Shoutlet (Discontinued)
9.0
Twitter
Oracle Social Cloud (legacy)
Shoutlet (Discontinued)
9.0
Facebook
Oracle Social Cloud (legacy)
Shoutlet (Discontinued)
9.0
LinkedIn
Oracle Social Cloud (legacy)
Shoutlet (Discontinued)
9.0
Google+
Oracle Social Cloud (legacy)
Shoutlet (Discontinued)
9.0

Reporting/analytics

Oracle Social Cloud (legacy)
Shoutlet (Discontinued)
7.7
Campaign success analytics
Oracle Social Cloud (legacy)
Shoutlet (Discontinued)
8.0
Real-time tracking
Oracle Social Cloud (legacy)
Shoutlet (Discontinued)
8.0
Competitor analysis
Oracle Social Cloud (legacy)
Shoutlet (Discontinued)
7.0

Pros

Oracle Social Cloud (legacy)

  • The ability to schedule months of content at a time and view it across a calendar.
  • The approval process - you can set up teams to create, edit, publish, approve etc.
  • The content and apps module allows you to create modules which can be displayed on your Facebook page under the tabs section. You can create interactive modules for your customers to view.
Brian Cowan-Moore | TrustRadius Reviewer

Shoutlet (Discontinued)

  • The ability to manage and publish to various social accounts from one platform. This feature helped us to have a cohesive social strategy and saved us a lot of time having to go back and forth between accounts.
  • The module that allowed us to build contests and custom landing pages was perhaps my favorite part. For the contests, it proved to be ultra convenient to be able to build, host and run social promotions through the same platform that housed our social accounts and lists. From a landing-page-design standpoint, it was also wonderful and time-effective for each individual department to be able to build professional and dynamic pages themselves rather than tasking it to our web designers who really didn't have the time.
  • I was also very pleased with the customer service we received from the Shoulet team. From the original demo, to the training sessions, all the way through to back-end service maintenance, everyone we dealt with was available, accommodating and friendly. Not entirely common in this day in age.
Anonymous | TrustRadius Reviewer

Cons

Oracle Social Cloud (legacy)

  • Videos posted to Facebook via SRM have to be clicked to run instead of running automatically.
  • No ability to boost posts or ads from SRM.
  • Due to privacy restrictions of various social streams, unable to listen to 'people'; can only listen to business pages.
  • Not able to publish the same post at the same hour across time zones. So, if you want to publish a post at 8 am EST and 8 am PST, you have to do 2 separate posts. Otherwise your 8 am EST will post at 5 am PST.
Anonymous | TrustRadius Reviewer

Shoutlet (Discontinued)

  • I would like to see Shoutlet improve the usability of their "Shoutlet Profiles" module. It has improved over time, but I would like to see more individual user metrics such as affinity, time spent engaged per user, and monthly interactions by user.
  • I would also like to see Shoutlet redesign their "manage urls" module and URL shortener. The shortener works well, but I would like the interface to be more user friendly, and be able to access it throughout the rest of the tool. Perhaps in a slide out drawer.
  • Unfortunately, Shoutlet does not offer a Pin scheduling tool at this time. This would be a HUGE asset for them to have.
Cailey Pickett | TrustRadius Reviewer

Likelihood to Renew

Oracle Social Cloud (legacy)

Oracle Social Cloud (legacy) 9.0
Based on 10 answers
Our personal support finally came back at the end of our contract, but their product just could not offer what the competition offered. Social media is moving fast, and you need to work with companies that understand that and are at the forefront of trends, you can't get stuck with a company that is standing still.
Anonymous | TrustRadius Reviewer

Shoutlet (Discontinued)

Shoutlet (Discontinued) 1.3
Based on 24 answers
While I do not have direct control over the renewal of our contract, I am definitely lobbying to not only renew the contract, but expand our contract with Shoutlet to include more of our company's accounts in our Shoutlet account for the many reasons already stated. By pulling all of our accounts, pages and platforms into one media management tool, we'll be able to better serve our fans, members, patients and employees. It will cut down time it takes for us to post across our entire company's breadth of social media options while sharing more easily between locations and entities. For medium and large scale enterprises, Shoutlet is hard to beat.
Lisa Adams | TrustRadius Reviewer

Usability

Oracle Social Cloud (legacy)

Oracle Social Cloud (legacy) 9.0
Based on 1 answer
Within a few hours you should be able to get up to speed to do the basics. I find it very intuitive
Mike Bernard | TrustRadius Reviewer

Shoutlet (Discontinued)

Shoutlet (Discontinued) 7.7
Based on 4 answers
While some things do require a little training, a quick phone training session or reading an online guide usually suffices. I've never needed multiple training sessions for any part of Shoutlet. As someone with very little coding/programming background (read: absolutely none), I am always able to accomplish what is needed without feeling over my head or needing help.
Lisa Adams | TrustRadius Reviewer

Performance

Oracle Social Cloud (legacy)

No score
No answers yet
No answers on this topic

Shoutlet (Discontinued)

Shoutlet (Discontinued) 7.3
Based on 1 answer
In general, the software works really well. I get weird errors for time to time. Tech Therapy does a great job helping when things go awry
Lisa Adams | TrustRadius Reviewer

Support Rating

Oracle Social Cloud (legacy)

Oracle Social Cloud (legacy) 8.3
Based on 8 answers
The personalized support of a single individual who gets to know your business and your needs is priceless. They will assist with anything from a technical glitch to a campaign strategy that has worked for other companies
Anonymous | TrustRadius Reviewer

Shoutlet (Discontinued)

Shoutlet (Discontinued) 7.3
Based on 1 answer
I feel that the level of support I get from Shoutlet is far beyond the level of support I've received from other companies in a variety of services. It would be nice to have a regular update from Tech Therapy that lists out any potential bugs they're working to fix for the various browsers they support. Sometimes I wonder if I'm experiencing an issue simply because I use Firefox vs. Chrome.
Lisa Adams | TrustRadius Reviewer

Online Training

Oracle Social Cloud (legacy)

Oracle Social Cloud (legacy) 5.0
Based on 1 answer
Vitrue's training was limited online and not very in-depth, but the the platform is overall very easy to use and doesn't necessarily need a large amount of training.
Anonymous | TrustRadius Reviewer

Shoutlet (Discontinued)

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle Social Cloud (legacy)

I have used one other enterprise level application; it was comparable to SRM. We moved away from the first application because our parent company uses many other Oracle applications, not because we were 'unhappy' with the application we had at the time. Having said that, SRM does everything we need from it; in fact, there are features we aren't fully leveraging at this point. I especially find Engage, Content and Apps and Publish particularly useful. This is the kind of platform that is very robust; you get out of it what you have the time and resources for
Anonymous | TrustRadius Reviewer

Shoutlet (Discontinued)

Shoutlet is infinitely more advanced than SocialMadeSimple. It is a much more complex and in-depth platform. We actually changed to SocialMadeSimple after Shoutlet and I miss how easy to use and advanced it was in comparison. It was a money decision but if they were the same price, I would absolutely insist we go back
Meg Ruggieri | TrustRadius Reviewer

Return on Investment

Oracle Social Cloud (legacy)

  • Audience. Before SRM, we had 1,000 Likes on Facebook. In 1 1/2 years using SRM, our Likes have grown to 20,000.
  • Frequency. Before SRM, we posted once a week on Facebook & Twitter. In 1 1/2 years using SRM, we now post 54 times a month, or about twice a day on weekdays.
  • Internal acceptance. Before SRM, social was considered "a hobby" by senior management. Now, social marketing is a key part of the strategy of every product launch. That is due to the hard work of our social marketing manager, of course, but her efforts were amplified by SRM.
Ben Herrington | TrustRadius Reviewer

Shoutlet (Discontinued)

  • Allows our small staff to provide our clients with world-class service and data.
  • Exponentially improved fan base expansion for our clients.
  • Rapid response for customer service issues for clients - allowing us to help our clients prevent their social media presence from becoming the Complaint Department, rather a true community of fans and supporters of a brand.
Dan Geary | TrustRadius Reviewer

Pricing Details

Oracle Social Cloud (legacy)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
varies pending package.*

* varies pending package.

Shoutlet (Discontinued)

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Oracle Social Cloud (legacy)
7.6
Shoutlet (Discontinued)
8.0

Likelihood to Renew

Oracle Social Cloud (legacy)
9.0
Shoutlet (Discontinued)
1.3

Usability

Oracle Social Cloud (legacy)
9.0
Shoutlet (Discontinued)
7.7

Reliability and Availability

Oracle Social Cloud (legacy)
Shoutlet (Discontinued)
7.3

Performance

Oracle Social Cloud (legacy)
Shoutlet (Discontinued)
7.3

Support Rating

Oracle Social Cloud (legacy)
8.3
Shoutlet (Discontinued)
7.3

Online Training

Oracle Social Cloud (legacy)
5.0
Shoutlet (Discontinued)

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