OutSystems vs. ServiceNow App Engine

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
OutSystems
Score 6.6 out of 10
N/A
The OutSystems Platform is a Platform-as-a-Service solution for rapid delivery of responsive web and mobile applications. It includes functionalities required to develop, deploy, manage and change web and mobile applications. It is targeted at the delivery of enterprise applications that require integration with backend systems, complex business rules and logic, usable interfaces and flexibility to change. It can be deployed in the cloud, on-premises or in hybrid environments.
$4,000
per month
ServiceNow App Engine
Score 7.9 out of 10
N/A
ServiceNow App Engine aims to bring creator workflow apps to production quickly for mission-critical tasks. Design with best-practice guidance and templates within a holistic low-code dev experience.N/A
Pricing
OutSystemsServiceNow App Engine
Editions & Modules
Basic
$4,000.00
per month
Pro
$10,000.00
per month
No answers on this topic
Offerings
Pricing Offerings
OutSystemsServiceNow App Engine
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
OutSystemsServiceNow App Engine
Features
OutSystemsServiceNow App Engine
Low-Code Development
Comparison of Low-Code Development features of Product A and Product B
OutSystems
7.9
54 Ratings
6% below category average
ServiceNow App Engine
8.1
12 Ratings
4% below category average
Visual Modeling5.351 Ratings7.212 Ratings
Drag-and-drop Interfaces8.052 Ratings8.411 Ratings
Platform Security6.351 Ratings8.312 Ratings
Platform User Management8.149 Ratings7.912 Ratings
Reusability9.954 Ratings8.411 Ratings
Platform Scalability10.051 Ratings8.212 Ratings
Best Alternatives
OutSystemsServiceNow App Engine
Small Businesses
Creatio
Creatio
Score 9.0 out of 10
Creatio
Creatio
Score 9.0 out of 10
Medium-sized Companies
Quixy
Quixy
Score 9.9 out of 10
Quixy
Quixy
Score 9.9 out of 10
Enterprises
Creatio
Creatio
Score 9.0 out of 10
Creatio
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Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
OutSystemsServiceNow App Engine
Likelihood to Recommend
7.1
(130 ratings)
6.8
(7 ratings)
Likelihood to Renew
8.2
(4 ratings)
-
(0 ratings)
Usability
8.0
(4 ratings)
7.6
(3 ratings)
Availability
-
(0 ratings)
10.0
(1 ratings)
Performance
-
(0 ratings)
10.0
(1 ratings)
Support Rating
7.5
(44 ratings)
-
(0 ratings)
In-Person Training
9.1
(1 ratings)
-
(0 ratings)
Online Training
8.2
(1 ratings)
10.0
(1 ratings)
Implementation Rating
7.3
(2 ratings)
-
(0 ratings)
Configurability
-
(0 ratings)
8.0
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
9.0
(1 ratings)
Ease of integration
-
(0 ratings)
10.0
(1 ratings)
Product Scalability
-
(0 ratings)
8.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
10.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
OutSystemsServiceNow App Engine
Likelihood to Recommend
OutSystems
Well suited for internal exposure of business processes (invoicing, API layer to other systems, customer maintenance etc), whether a UI is required or not. Not so well suited for full fledged web design. An OutSystems application must serve one particular business need, if gets too much functionalities and responsibilities it tends to get chaotic and complex.
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ServiceNow
I suggest that people in ServiceNow start by building apps in App Engine through learning plans on the ServiceNow Developer site. It is a very guided process, and it is fun to do. Newcomers in ServiceNow can learn a lot about configuring tables, fields, behavior of fields, roles, Flows, UX, and many more. App Engine tends to make development work simpler and faster to ship. However, it can be a difficult concept for people new to ServiceNow to understand scoped applications. So there should be a brief on the App Engine homepage that mentions what can be built and includes a link to learn more about scoped apps.
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Pros
OutSystems
  • Developing end user interfaces with ease and speed with a modern look and feel.
  • First class low code development to reduce time to market with visual programming
  • Their technical support team is fast and responsive. We've yet to have any issues they could not resolve.
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ServiceNow
  • App Engine can be used by non-developers to create Applications on the go, without coding.
  • App Engine has all the important aspects of the application available for adding or editing within a single record. Hence, it is easier to modify.
  • App Engine has a delegated development option which can be granted to specific developers or groups to manage a specific area for Scoped App Development without giving admin rights.
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Cons
OutSystems
  • Price – The licensing model of OutSystems is very expensive and not suitable for small scale developments. This is offset by the time to develop and stability for larger scale developments
  • Flexibility on PaaS version – The PaaS hosted version of OutSystems limits your flexibility to access the front end and backend database systems which can significantly restrict your options on high data volume developments or where anything requiring slightly out of the ordinary access is required
  • Same price for PaaS and self-hosted system. Licensing model dictates that you pay the same price even when you host the system on your own hardware which effectively means you pay more to manage the infrastructure yourself
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ServiceNow
  • The scoped app prefix should be shorter to allow appropriate application naming if it exceeds the character limit. Either the scoped app name limit shall be increased, or the limit on scoped app prefixes shall be increased to allow better naming for scoped apps.
  • It's challenging to make citizen development work at scale. Businesses want experienced pro code developers rather than citizen developers to work on this feature.
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Likelihood to Renew
OutSystems
We are very happy with OutSystems and our developers deliver good work. OutSystems lets us build new software on a regulare (2 weekly) basis, which is highly flexible and adjustable. Even without very much experience, our developers manage to build usefull software, which is working a lot better than our previous (legacy) software.
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ServiceNow
There are limited use cases where we are just using the service now app engine as of now
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Usability
OutSystems
OutSystems has a feature in which we can develop a functionality in a application and can use that functionality in another application without developing it again. That is main plus point for the development team so they can work with different functionalities rather focusing on the same thing again and again. if we want to make any change on the user side then we can make it live with just the deployment using the service center.
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ServiceNow
Overall, very much usable for anything that happens in organisation. Able to track and discover each asset in the underlying infrastructure of the organisation and manage them. It is easy to understand the impact if any asset fails and hence risk mitigation becomes easier. It is a simple tool but with everything an organisation requires to go live with maximum customer impact and satisfaction
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Reliability and Availability
OutSystems
No answers on this topic
ServiceNow
Almost 100% available on time
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Support Rating
OutSystems
The tech support is very reachable. Usually by [email] from but also by phone if needed. We had some difficulties at the start with understanding "what our machine was doing" under high performance load. After some good sessions understanding our needs they delivered good solutions for our problems we had in the beginning.
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ServiceNow
They tried their best to resolve our queries every time we contacted them about any technical support
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In-Person Training
OutSystems
Excellent material full of hands on that improve the understanding of the platform.
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ServiceNow
No answers on this topic
Online Training
OutSystems
The online training material is well designed and explanations are step by step, helping trainees to understand and follow each exercise and new concept.
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ServiceNow
No answers on this topic
Implementation Rating
OutSystems
In a large company, patiently and consistently work the behind the scenes politics with business and IT partners across the firm.
This is transformational - you will need a solid set of key business partners to lock arms together to move forward.
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ServiceNow
App engine can be used just to process the minimal amount of the data which is being received from the user. We are service now catalogue items or any other data technology.
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Alternatives Considered
OutSystems
I tried to use WordPress with some success. Also looked at Joomla. But when I saw OutSystems I knew I had been wasting my time there. It takes you longer to get going with OutSystems - but even I as a novice realized immediately that Outsystems is simply in another league. Outsystems is powerful. (Can you compare WordPress and Joomla to Outsystems - I don't think so).
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ServiceNow
There were no options from the other products because ServiceNow App Engine is a large product with many different modules, growing each year, which allows you to recreate your business processes in a very short time, making the migration to ServiceNow very easy.
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Scalability
OutSystems
No answers on this topic
ServiceNow
It is scalable but not reliable
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Return on Investment
OutSystems
  • The ease of use of the OutSystems development process has been the biggest ROI for us. We have developed our Framework product and maintained/enhanced it with only 4 workers.
  • OutSystems has enhanced their product very significantly over the last 4 years. They have gone from a simple to use tool to a very simple to use sophisticated tool that covers the standard mainframe-based computing apps and the apps used on handheld mobile devices all using the same basic set of development tools.
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ServiceNow
  • We have managed to close the un applied cash item from 56% to 89% in a given five working days period by using ServiceNow App Engine
  • By automating and entire money laundering process, we have managed to provide the background check data as quickly as within a day, which was actually taking weeks Same reports when we were doing the things manually.
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ScreenShots