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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    PagerDuty

    Score8.6 out of 10
    N/APagerDuty, Inc. (NYSE:PD) provides digital operations management. Serving organizations of all sizes, PagerDuty aims to help them deliver a perfect digital experience to their customers, every time.

    $25

    per month per user

    Splunk Observability Cloud

    Score8.5 out of 10
    N/ASplunk Observability Cloud aims to enable operational agility and better customer experience through real-time AI-driven streaming analytics allowing accurate alerts in seconds. It is designed to shorten MTTD and MTTR by providing real-time visibility into cloud infrastructure and services.

    $180

    per year per host

    Pricing
    PagerDutySplunk Observability Cloud
    Editions & Modules
    Professional
    $25
    per month per user
    Business
    $49
    per month per user
    Enterprise
    Contact Sales
    Infrastructure
    $15
    per month (billed annually) per host
    App & Infra
    $60
    per month (billed annually) per host
    End-to-End
    $75
    per month (billed annually) per host
    Offerings
    Pricing Offerings
    PagerDutySplunk Observability Cloud
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscount available for annual pricing.—
    More Pricing Information
    Community Pulse
    PagerDutySplunk Observability Cloud
    Considered Both Products
    PagerDuty
    No answer on this topic
    Cisco
    No answer on this topic
    Key User Insights
    Would buy again
    99%
    Would buy again
    158 Answers
    95%
    Would buy again
    55 Answers
    Delivers good value for the price
    99%
    Delivers good value for the price
    134 Answers
    94%
    Delivers good value for the price
    48 Answers
    Happy with the feature set
    96%
    Happy with the feature set
    153 Answers
    98%
    Happy with the feature set
    57 Answers
    Lived up to sales and marketing promises
    99%
    Lived up to sales and marketing promises
    95 Answers
    97%
    Lived up to sales and marketing promises
    31 Answers
    Implementation went as expected
    97%
    Implementation went as expected
    110 Answers
    98%
    Implementation went as expected
    45 Answers
    Best Alternatives
    PagerDutySplunk Observability Cloud
    Small Businesses
    No answers on this topic
    Amazon CloudWatch
    Score7.8 out of 10
    Medium-sized Companies
    No answers on this topic
    LogicMonitor
    Score8.9 out of 10
    Enterprises
    No answers on this topic
    ManageEngine Site24x7
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    PagerDutySplunk Observability Cloud
    Likelihood to Recommend
    8.6
    (173 ratings)
    7.9
    (59 ratings)
    Likelihood to Renew
    8.8
    (6 ratings)
    9.0
    (3 ratings)
    Usability
    7.3
    (5 ratings)
    7.6
    (18 ratings)
    Support Rating
    9.0
    (86 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    8.2
    (2 ratings)
    10.0
    (1 ratings)
    User Testimonials
    PagerDutySplunk Observability Cloud
    Likelihood to Recommend
    PagerDuty
    To be sincere, PagerDuty is a powerful, intelligent, and dependable on-call and incident management tool that provides amazing solutions to our company. Therefore, if someone is looking for reliability and accuracy in incident management, I will not hesitate to recommend PagerDuty. It is easy to use, and it will give you value for money.
    Read full review
    Cisco
    Its great if you need real-time visibility across complex or regulated environments. Also strong for hybrid or multi-cloud setups where uptime, observability and fast IR are required. It’s probably overkill for smaller teams or environments that don’t have constant changes or compliance reporting needs. It's expensive and has a steep learning curve. Also, in my opinion, do not get yourself into a consumption based model. Costs can certainly get out of control quickly.
    Incentivized
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    Pros
    PagerDuty
    • PagerDuty sends the alerts set on high severity incidents on time and never misses any single instance.
    • PagerDuty help to send alert to mobile calls and Team channel for outage.
    • PagerDuty also resolves some of the high severity incidents as part of self healing mechanism.
    Incentivized
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    Cisco
    • The first one is its Kubernetes container monitoring.
    • I really like this features because as we know how much K8s is vast and to manually monitor each part of the Kubernetes it takes so much time but Splunk Observability Cloud makes it easier. And even once we integrate K8s with Splunk Observability Cloud it gives us some prebuilt dashboards which gives holistic view of our Cluster and its nodes, pods, etc.
    • The dashbaord feature of Splunk Observability Cloud, it gives us full flexibility to customize our dashboard with a wide range of predefined chart types.
    • Now it also supports OTEL, which is a plus point for observability. As now everyone is moving towards Otel and in current market there are only few tools who supports OTEL based integrations, Splunk Observability Cloud is one out of them.
    Incentivized
    Read full review
    Cons
    PagerDuty
    • When I open PagerDuty the page does look a little cluttered or busy.
    • It would be nice to go to the page with clear and straightforward instructions on what I must address.
    • Ability to change the color background.
    • Add a timer and alarms for tasks that need completed.
    Incentivized
    Read full review
    Cisco
    • You can use table-like functionality to generate dashboards, but these queries are heavy on the system.
    • It could be easier to give insight into what type of line parsing is used for specific documents in a company-managed environment and/or show ways to gain the insights needed.
    • I would like to see ways to anonymize specific data for shared reports without pre-formatting this in a dashboard on which reports could be based.
    Incentivized
    Read full review
    Likelihood to Renew
    PagerDuty
    They have been rock solid for us thus far and are not very expensive and to be honest no time to evaluate other software at this point.
    Incentivized
    Read full review
    Cisco
    Good: Stable system with low error rate Easy to use for simple use cases Bad: UI is not very clear for complex usage Mobile view (when logged in from phone) is bad No library for .net
    Incentivized
    Read full review
    Usability
    PagerDuty
    The UI is more complex than I would like. Part of the challenge is that most users use PagerDuty infrequently; I don't remember how I changed a policy last time. Another part of the challenge is that some users expect alerting to be a trivial feature, and are reluctant to invest any time in reading the documentation.
    Incentivized
    Read full review
    Cisco
    When there is an issue, it’s a win if one can easily identify the root cause. To do the same, it should allow the user to dig deep with multiple data points and compare the data and identify the anomaly. In this use case, it’s good to drive from Splunk 011y.
    Incentivized
    Read full review
    Support Rating
    PagerDuty
    PagerDuty is reliable and easy to set up. It gives an effective way to notify the team about critical incidents which results in a faster turnaround time on issues. users can customize their alerts rules based on their preferences. Overall it's effective and easy to use which adds great business value.
    Incentivized
    Read full review
    Cisco
    Splunk support is very quick and efficient. Pre-sale specialists are very skilled and available.
    Incentivized
    Read full review
    Implementation Rating
    PagerDuty
    When I setup notifications to PD thru the Python API I was impressed with the ease with which I could set up the software/service.
    Incentivized
    Read full review
    Cisco
    Follow a training before starting.
    Incentivized
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    Alternatives Considered
    PagerDuty
    OpsGenie was useful, mainly for teams already using Atlassian tools, and xMatters was good for handling team communication during incidents, but PagerDuty felt more complete for managing the full incident process in one place. We went with PagerDuty because it manages alerts, escalations, and on-call duties in a more organized and dependable way, which fits better with how our teams work daily.
    Read full review
    Cisco
    Splunk Infrastructure Monitoring provides far superior options for anybody using a complex hybrid multi-cloud environment and allows both your SOC and NOC to work together on the same data while driving their own insights. We found other products are still in the old world view of servers and agents residing together within a single data centre, but modern apps are no longer like this.
    Incentivized
    Read full review
    Return on Investment
    PagerDuty
    • Allow our service to be available 24/7 with minimal downtime, improving customer experience
    • Monitor incidents and allow us to customize/schedule alert notifications, making engineers' jobs easier and preventing turnover
    • Prevent SEVs that could deteriorate, bring down our service, and cost us millions of dollars from loss in bookings
    Incentivized
    Read full review
    Cisco
    • Significantly reduced the MTTR (Mean Time To Recovery), which in turn has improved the end-user experience tremendously.
    • Meets compliance requirements of security policies, audit, regulation, and forensics.
    • Helps us to track/manage the resource usage on our cloud instances which has a direct implication on the recurring cost.
    Incentivized
    Read full review
    ScreenShots

    PagerDuty Screenshots

    Screenshot of Similar Incidents [Apple iPad], Open Incidents [iPhone 8], On-Call Schedule Menu [Apple Watch])Screenshot of the Machine Learning with Technical Service Dependencies, used to better understand related incidents.Screenshot of a glimpse of service health and team performance via PagerDuty’s Intelligent Dashboards.

    Splunk Observability Cloud Screenshots

    Screenshot of Real-time monitoring for public, private and hybrid cloud