PayPal Payments Pro vs. RateHawk vs. WePay

Paypal is great for personal payments as well as business payments for ecommerce of for paying monthly memberships. It is a user friendly software that needs little expertise to get used to. For larger payments, the fees become high therefore it is more suitable for payments of upto few hundred dollars.

I recently used it to book a complex 2-week European trip for a group of executives. With different people flying in and out at different times, hotels in 4 different cities, car rentals, and local flights to coordinate, it would have been a nightmare to organize manually. But Ratehawk handled the end-to-end reservations and paperwork flawlessly.

It is good when you need a temporary (or permanent) solution to get funds to your bank account for something as small as a one time event, recurring or larger. It has reputable companies that use it and seems to integrate easily with most systems and accounts. You will have to go through a whole setup, with your bank accounts, etc.

Incentivized

• PayPal offers me the option of converting my currency deposited in my account to another currency, so I can complete all kinds of payments and send money to employees who are in another country for business reasons.
• The mobile phone application is too fast, I can make payments to my employees in a matter of seconds without having to wait for the web version to load.
• Scheduled payments are great. PayPal allows me to add a list of contacts to my PayPal Business account, and after adding the contacts, I can schedule payments for a specific day and time. It's easier to make automated payroll payments with PayPal.

Incentivized

• High quality back-office support for managing bookings and accessing important data
• Wide geography for transfers: RateHawk offers transfers in over 149 countries and 1,100 cities and towns. This extensive coverage ensures that the travel agents can provide reliable transfer services to their clients almost anywhere in the world.
• High Quality Service: RateHawk ensures that transfers drivers undergo a careful selection process and maintain high ratings. This commitment to quality helps ensure a positive experience for travelers.
• Having all travel services managed under a single platform and billed in a single invoice.

• Easy for new users to set up a WePay account.
• Easy and quick for users with WePay accounts to make donations.
• Fairly quick payouts to organizations who receive donations through our platform.

Incentivized

• Sometimes the UX flow would not deliver the customer back to our site, leaving orders in limbo "Pre-approved" status. The customer would call days later asking why we hadn't shipped it.
• The PayPal logo on the checkout page can be kind of large and obtrusive.
• They mention new features and programs on their login page, but it's hard to find any details on them deeper in the software.

Incentivized

• Paying for the service as well as fees for services of third party entities such as lodging, transportation, and activities depending on the type of client using the service.
• May have a learning curve for new users due to its extensive features.

• Admin reporting could be improved
• Fees are pulled out of each transaction instead of aggregated at the end of the month (this could be a pro for some users)
• Difficult to give switch the admin role after it has already been assigned
• No credit card swipers
• Only way to process a transaction is directly through the website

Incentivized

It is easy to use and the support is always there to help.

Customer service representatives were unable to explain why customer in Australia were unable to make payments using our link. It turned out that customers in Australia must create an account. PayPal's user interface did not reveal this to our customers in Australia. There was plenty about this issue appearing in online forums and PayPal customer service couldn't explain this. This change in PayPal's usability happened between April and May of 2021 and was done without notice to vendors (like us).

Incentivized

I don't think there's really any competition here. There's Venmo (also owned by PayPal) who is now offering business accounts, but it still isn't quite the same. The closest thing in terms of ease of use would be Apple Pay or Google Pay (and there are a handful of others out there, but we offer Apple and Google Pay). As a business, I prefer Apple or Google Pay to PayPal Payments, but we offer either Google or Apple Pay, PayPal, and credit card options and PayPal is always right up there with credit cards. I don't foresee us ever getting rid of PayPal Payments as an option, but we do try to only offer it on request for higher ticket items or high dollar installment purchases.

Incentivized

RateHawk is much more user friendly. Because of Vinet America’s Customization options to tailor the platform to a specific agency’s needs, the process could require an agency to have their own IT staff to complete this process, which could leave smaller agencies at a loss with their services.

PayPal has it's own niche, and have more stand alone options, but they are confusing to navigate unless you are in their system a lot. Integration can take a lot more time to do and test out. Plus WePay charges less than PayPal does which in this case is an advantage.

Incentivized

• Our daily revenue has been increased when started PayPal Payments as the payment gateway.
• Refund rate and recurring revenue is stable and disputes are handled properly.
• Forex Fluctuations is controlled and solved the buying experience for few users.
• Solved problem for different currencies and retained our users.

Incentivized

• Time is saved in the process of keeping up with separate bills, bookings, and record keeping. This can mean the difference between closing a deal or losing it.
• All costs are consolidated under one invoice and professionally recorded without paying your own staff or secretary salary to have this done.

• Cuts down on sales time because Wepay does the approval instantly
• Less return on a per transaction basis because the Wepay fees are pretty high to start with so we can't mark them up too high

Incentivized