Great for startups and small businesses
Matthew Veil | TrustRadius Reviewer
Updated November 06, 2017

Great for startups and small businesses

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with WePay

We use WePay by office administrators and representatives to create one time and recurring billing subscriptions for our clients. It's a great alternative to PayPal to save on the percentage of transaction charges. We first used WePay in InfusionSoft and now use it within Zoho Subscriptions and Zoho Invoice for our billing. Their support is quick to respond in case we have questions, and its fairly easy to set up and get running with.
  • Lower cost than their competitors, as a start up every dollar we can save makes a difference.
  • Processing of payments is quick, we are notified and the funds are deposited usually within 2-3 business days.
  • They can be integrated with a lot of different systems online.
  • Simple to set up and start taking credit card payments.
  • None that I can think of.
  • Time, it took about 15 minutes to get my billing system set up and integrated with WePay
  • I haven't had many refunds but they were able to help accommodate for the 2 or 3 I have had to do and walked me through the process with support information and via email.
  • No monthly/yearly fees are kind of nice to not have to worry about or pay when you are starting out
PayPal has it's own niche, and have more stand alone options, but they are confusing to navigate unless you are in their system a lot. Integration can take a lot more time to do and test out. Plus WePay charges less than PayPal does which in this case is an advantage.
Start up and small businesses could use WePay in conjunction with easy to use online billing systems. I was initially introduced to it with InfusionSoft CRM and from there I switched to a different system and found that they have many billing systems that they integrate with. They have different features than PayPal and Stripe, for non tech people it is very helpful. You don't need a huge understanding of API's and web hooks to get WePay integrated and start billing customers.

Evaluating WePay and Competitors

Yes - Sage Payment Processing. We left the standard processing at the time because we had some offline payments as well as online and paying the month to month and annual fees included didn't make a lot of sense at the time. We also ended up using marketing automation and billing automation software that did not integrate with Sage. That's how we became introduced with WePay because those softwares had WePay as an option.
  • Price
  • Product Features
  • Product Usability
  • Positive Sales Experience with the Vendor
  • Third-party Reviews
The most important feature for us in deciding to go with WePay was the ability to integrate with the other tools we were using to eliminate and simplify the sale and billing process we have. We have up to 30 different pieces of software to use on a daily process and the more logging in along with manually setting up billing, the less we were profitable. WePay was able to seamlessly integrate and that way we didn't have to take extra time consuming steps to bill our clients.
If we were to do it again we would probably evaluate more with 3rd party reviews, and look for other businesses in our industry and ask how they do it and why. It wasn't a high risk to try WePay out for what we needed to do so it was only a loss of time we spent trying to use it and not much of anything else, so it was a quick decision we were able to take advantage of.