Pega Customer Service vs. Zendesk Suite
Pega Customer Service vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Pega Customer Service | N/A | Pega Customer Service is a solution for solving interactions with customers, including collections, claims management, and other case management. It is available in 3 editions: the Digital Customer Engagement Edition, the Enterprise Edition, and the Case Management Edition. | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Pega Customer Service | Zendesk Suite | |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Pega Customer Service | Zendesk Suite | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Pega Customer Service | Zendesk Suite | |
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Likelihood to Recommend | 7.7 (2 ratings) | 8.3 (151 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (24 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Pega Customer Service | Zendesk Suite | |
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Likelihood to Recommend | Pegasystems | Zendesk |
Pros | Pegasystems | Zendesk |
Cons | Pegasystems | Zendesk |
Likelihood to Renew | Pegasystems No answers on this topic | Zendesk |
Usability | Pegasystems No answers on this topic | Zendesk |
Reliability and Availability | Pegasystems No answers on this topic | Zendesk |
Performance | Pegasystems No answers on this topic | Zendesk |
Support Rating | Pegasystems No answers on this topic | Zendesk |
Online Training | Pegasystems No answers on this topic | Zendesk |
Implementation Rating | Pegasystems No answers on this topic | Zendesk |
Alternatives Considered | Pegasystems | Zendesk |
Return on Investment | Pegasystems | Zendesk |
ScreenShots | Pega Customer Service Screenshots | Zendesk Suite Screenshots |