TrustRadius

PhoneBurner vs. Readymode

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
PhoneBurner
Score 8.3 out of 10
Small Businesses (1-50 employees)
PhoneBurner is an automatic phone dialing system. It provides the ability to load a list of contacts and includes a built-in contact manager. It allows users to record a voicemail message and to choose which contacts to call.
$149
per user, per month
Readymode
Score 5.5 out of 10
N/A
Readymode (formerly XenCALL) is a cloud-based predictive dialer used to connect sales and call center agents with more leads in less time. The solution helps to keep agents at maximum efficiency levels and increase talk time with intelligent call center technology, like automated dialing, making faster connections and silencing busy signals. Readymode will also automate manual customer data entry with its included call center CRM software, so reps can focus on the…
$150
per month per license
Pricing
PhoneBurnerReadymode
Editions & Modules
Unlimited - 1 user
$149.00
per user, per month
Team (10-49 licenses)
$120
per month per license
Starter (1-9 licenses)
$150
per month per license
Enterprise (50+ licenses)
Contact Sales
Offerings
Pricing Offerings
PhoneBurnerReadymode
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsNo contracts. No setup fees. No per minutes fees. No credit card free trial. Save 15% with an annual plan. Admin account is free unless engaged in dialing.17% discount for annual pricing.
More Pricing Information
Community Pulse
PhoneBurnerReadymode
Top Pros
Top Cons
Features
PhoneBurnerReadymode
Preview Dialer
Comparison of Preview Dialer features of Product A and Product B
PhoneBurner
7.4
8 Ratings
5% above category average
Readymode
7.3
4 Ratings
4% above category average
Contact preview8.68 Ratings7.03 Ratings
Dialer-CRM integration6.77 Ratings00 Ratings
Call notes & tags5.87 Ratings7.54 Ratings
Automatic call logging8.78 Ratings7.53 Ratings
Core Dialer
Comparison of Core Dialer features of Product A and Product B
PhoneBurner
9.2
8 Ratings
21% above category average
Readymode
7.9
4 Ratings
6% above category average
Outbound dialing9.08 Ratings8.04 Ratings
Inbound routing8.94 Ratings8.04 Ratings
Custom caller ID9.07 Ratings8.02 Ratings
Click-to-call9.36 Ratings7.54 Ratings
Recorded voicemail drop9.87 Ratings00 Ratings
Dialer contact import9.47 Ratings8.02 Ratings
Campaign & list management9.47 Ratings8.12 Ratings
Call Follow-up and Quality Assurance
Comparison of Call Follow-up and Quality Assurance features of Product A and Product B
PhoneBurner
9.2
8 Ratings
21% above category average
Readymode
6.8
4 Ratings
9% below category average
Follow-up calls9.47 Ratings8.04 Ratings
Dialer reporting & analytics8.78 Ratings6.04 Ratings
Dialer compliance9.47 Ratings6.53 Ratings
Best Alternatives
PhoneBurnerReadymode
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Dialpad Ai Sales Center
Dialpad Ai Sales Center
Score 8.9 out of 10
Dialpad Ai Sales Center
Dialpad Ai Sales Center
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
PhoneBurnerReadymode
Likelihood to Recommend
6.5
(8 ratings)
5.5
(4 ratings)
Usability
9.3
(3 ratings)
-
(0 ratings)
Support Rating
8.6
(5 ratings)
-
(0 ratings)
User Testimonials
PhoneBurnerReadymode
Likelihood to Recommend
PhoneBurner
I like that you can dial out so many leads and double the efficiency of the agent. The only thing that bothers me is sometimes, system down issue.
JR
JUNE REY RAMIREZ
Senior Account Manager
Read full review
Readymode
We had a very good run with XenCall in the beginning voice quality was excellent prices were competitive ran smoothly we never needed support or had any problem but when we did we faced long holds no chat service on the website customer support agent don't know much what they're doing they're just there to take notes and pass it on to their supervisors.
Verified User
Anonymous
Read full review
Pros
PhoneBurner
  • PhoneBurner connects to Hubspot so that my team doesn't have to go back and forth.
  • The amount of time it takes to get through a list of calls has almost been cut in half.
  • The opportunity to do leave a voicemail without having to leave it on each call is a huge time saver.
Nathan Newman | TrustRadius Reviewer
Nathan Newman
VP of Sales
Read full review
Readymode
  • Multi-line dialing.
  • Unlimited users.
  • Calendar integration.
  • Advanced capabilities.
Verified User
Anonymous
Read full review
Cons
PhoneBurner
  • Could be a little better on the pricing.
  • Could offer a better central administrative function.
  • Could provide more updates to the app.
Verified User
Anonymous
Read full review
Readymode
  • Less dropped calls.
  • System tends to slow down with multiple agents working.
  • Not much else at the moment.
HB
Helen Bowie
SCS Agent
Read full review
Usability
PhoneBurner
PhoneBurner as I said before, has an excellent graphical interface, super friendly, with menus that the user can easily find and program the calls. The layout is good, fast, and has little delay and errors. I really like the tool and from the beginning, I had no difficulty with the usability.
JC
Julia Carmargo
Analista de banco de dados
Read full review
Readymode
No answers on this topic
Support Rating
PhoneBurner
Every interaction I have had with any member of their support team has been pleasant. Issues are quickly addressed and their response time is excellent through the chat service.
Erin Miller | TrustRadius Reviewer
Erin Miller
Shipping Consultant
Read full review
Readymode
No answers on this topic
Alternatives Considered
PhoneBurner
We selected PhoneBurner because it is very easy to integrate with Zoho CRM and if you have a silver plan, you can do a lot such as Sending SMS and unlimited calling, you can also record and drop voicemail, timezone calling is automatic. It is a good dialer to use if you are part of sales.
JR
JUNE REY RAMIREZ
Senior Account Manager
Read full review
Readymode
Vici dial - This was only a calling software and it stored notes, it did not have the exclusive reporting XenCALL has.
Tish Cator | TrustRadius Reviewer
Tish Cator
Office Manager
Read full review
Return on Investment
PhoneBurner
  • [I believe] it has cost me a fortune in wasted time trying to make the Hubspot integration [work] (to no avail).
  • [I believe] if the Hubspot integration actually worked, we would probably get decent ROI from the speedier calling.
Verified User
Anonymous
Read full review
Readymode
  • Customers complaints no one return their calls.
Verified User
Anonymous
Read full review
ScreenShots

PhoneBurner Screenshots

Screenshot of PhoneBurner's automatic distribution of leads to a team.Screenshot of the dialing interface, where users can dial up to 80 contacts per hour.Screenshot of the contact records, that include history, activity, build a bigger, more engaged sales pipeline.Screenshot of the customizable rules used to automatically distribute leads.Screenshot of the reports used to track agent and team performance, with real-time and historical analytics.Screenshot of dialer buttons, which can be customized to perform any desired actions based on any call result. These can be used to leave voicemails, send emails and SMS, apply tags, move contacts into folders or add to a do-not-call list.

Readymode Screenshots

Screenshot of Custom profile fields for info on leads and customers.Screenshot of Productivity data on call center agents.Screenshot of Custom calendars for appointments and phone meetings with leads and clients.Screenshot of Info and performance data on call center agents.