TrustRadius: an HG Insights company

Pipedrive vs. Salesforce Lightning Components & Developer Experience

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Pipedrive

    Score8.6 out of 10
    N/APipedrive is a customer relationship management (CRM) software built to help small teams to drive sales.

    $24

    per month per seat

    Salesforce Lightning Components & Developer Experience

    Score8.5 out of 10
    N/AThe Salesforce Platform is designed for building and deploying scalable cloud applications with managed hardware provisioning and app stacks. Lightning Web Components are used by developers to build reusable UI components.

    $25

    Per User Per Month

    Pricing
    PipedriveSalesforce Lightning Components & Developer Experience
    Editions & Modules
    Essential
    $24
    per month per seat
    Advanced
    $49
    per month per seat
    Professional
    $69
    per month per seat
    Power
    $79
    per month per seat
    Enterprise
    $129
    per month per seat
    Starter
    $25.00
    Per User Per Month
    Plus
    $100.00
    Per User Per Month
    Offerings
    Pricing Offerings
    PipedriveSalesforce Lightning Components & Developer Experience
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsMonthly plans are available. The Essentials monthly plan at $24 per month.—
    More Pricing Information
    Community Pulse
    PipedriveSalesforce Lightning Components & Developer Experience
    Considered Both Products
    Pipedrive Inc.
    Chose Pipedrive
    Pipedrive is much more intuitive, fast, easy to understand and to keep tracking, BUT, it's not as customizable, as good for marketing automation, it doesn't use AI. Salesforce was the most customizable CRM I ever used, that was amazing, we could adapt to every business, but the …
    Incentivized
    Chose Pipedrive
    Pipedrive was the best option for our company because the price is right for a small company! Before Pipedrive, we were just tracking sales in excel spreadsheets, and Pipedrive I believe is the next best step if you want to graduate from spreadsheets, but not take your company …
    Incentivized
    Salesforce
    No answer on this topic
    Key User Insights
    Would buy again
    96%
    Would buy again
    22 Answers
    89%
    Would buy again
    25 Answers
    Delivers good value for the price
    95%
    Delivers good value for the price
    21 Answers
    91%
    Delivers good value for the price
    21 Answers
    Happy with the feature set
    96%
    Happy with the feature set
    22 Answers
    89%
    Happy with the feature set
    25 Answers
    Lived up to sales and marketing promises
    89%
    Lived up to sales and marketing promises
    17 Answers
    100%
    Lived up to sales and marketing promises
    12 Answers
    Implementation went as expected
    89%
    Implementation went as expected
    16 Answers
    82%
    Implementation went as expected
    14 Answers
    Features
    PipedriveSalesforce Lightning Components & Developer Experience
    Sales Force Automation
    Comparison of Sales Force Automation features of Pipedrive and Salesforce Lightning Components & Developer Experience
    Feature
    Pipedrive
    7.9
    68 Ratings
    1% above category average
    Salesforce Lightning Components & Developer Experience
    -
    Ratings
    Customer data management / contact management8.724 Ratings00 Ratings
    Workflow management7.821 Ratings00 Ratings
    Territory management6.514 Ratings00 Ratings
    Opportunity management8.365 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)8.864 Ratings00 Ratings
    Contract management8.317 Ratings00 Ratings
    Quote & order management7.314 Ratings00 Ratings
    Interaction tracking8.521 Ratings00 Ratings
    Channel / partner relationship management7.116 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Pipedrive and Salesforce Lightning Components & Developer Experience
    Feature
    Pipedrive
    2.9
    7 Ratings
    91% below category average
    Salesforce Lightning Components & Developer Experience
    -
    Ratings
    Case management4.76 Ratings00 Ratings
    Call center management1.15 Ratings00 Ratings
    Help desk management3.16 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Pipedrive and Salesforce Lightning Components & Developer Experience
    Feature
    Pipedrive
    7.5
    49 Ratings
    3% below category average
    Salesforce Lightning Components & Developer Experience
    -
    Ratings
    Lead management7.549 Ratings00 Ratings
    Email marketing7.613 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Pipedrive and Salesforce Lightning Components & Developer Experience
    Feature
    Pipedrive
    6.7
    67 Ratings
    14% below category average
    Salesforce Lightning Components & Developer Experience
    -
    Ratings
    Task management7.964 Ratings00 Ratings
    Billing and invoicing management4.15 Ratings00 Ratings
    Reporting8.263 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Pipedrive and Salesforce Lightning Components & Developer Experience
    Feature
    Pipedrive
    7.8
    68 Ratings
    2% above category average
    Salesforce Lightning Components & Developer Experience
    -
    Ratings
    Forecasting7.719 Ratings00 Ratings
    Pipeline visualization8.268 Ratings00 Ratings
    Customizable reports7.516 Ratings00 Ratings
    Customization
    Comparison of Customization features of Pipedrive and Salesforce Lightning Components & Developer Experience
    Feature
    Pipedrive
    6.4
    64 Ratings
    18% below category average
    Salesforce Lightning Components & Developer Experience
    -
    Ratings
    Custom fields8.664 Ratings00 Ratings
    Custom objects8.554 Ratings00 Ratings
    Scripting environment1.04 Ratings00 Ratings
    API for custom integration7.646 Ratings00 Ratings
    Security
    Comparison of Security features of Pipedrive and Salesforce Lightning Components & Developer Experience
    Feature
    Pipedrive
    6.7
    62 Ratings
    23% below category average
    Salesforce Lightning Components & Developer Experience
    -
    Ratings
    Single sign-on capability6.112 Ratings00 Ratings
    Role-based user permissions7.360 Ratings00 Ratings
    Social CRM
    Comparison of Social CRM features of Pipedrive and Salesforce Lightning Components & Developer Experience
    Feature
    Pipedrive
    1.1
    5 Ratings
    149% below category average
    Salesforce Lightning Components & Developer Experience
    -
    Ratings
    Social data1.15 Ratings00 Ratings
    Social engagement1.15 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Pipedrive and Salesforce Lightning Components & Developer Experience
    Feature
    Pipedrive
    3.6
    7 Ratings
    71% below category average
    Salesforce Lightning Components & Developer Experience
    -
    Ratings
    Marketing automation3.67 Ratings00 Ratings
    Compensation management3.54 Ratings00 Ratings
    Platform
    Comparison of Platform features of Pipedrive and Salesforce Lightning Components & Developer Experience
    Feature
    Pipedrive
    8.2
    61 Ratings
    7% above category average
    Salesforce Lightning Components & Developer Experience
    -
    Ratings
    Mobile access8.261 Ratings00 Ratings
    Platform-as-a-Service
    Comparison of Platform-as-a-Service features of Pipedrive and Salesforce Lightning Components & Developer Experience
    Feature
    Pipedrive
    -
    Ratings
    Salesforce Lightning Components & Developer Experience
    7.2
    30 Ratings
    7% below category average
    Ease of building user interfaces00 Ratings7.030 Ratings
    Scalability00 Ratings8.028 Ratings
    Platform management overhead00 Ratings8.024 Ratings
    Workflow engine capability00 Ratings8.027 Ratings
    Platform access control00 Ratings7.028 Ratings
    Services-enabled integration00 Ratings7.028 Ratings
    Development environment creation00 Ratings7.025 Ratings
    Development environment replication00 Ratings6.023 Ratings
    Issue monitoring and notification00 Ratings7.026 Ratings
    Issue recovery00 Ratings6.025 Ratings
    Upgrades and platform fixes00 Ratings8.028 Ratings
    Best Alternatives
    PipedriveSalesforce Lightning Components & Developer Experience
    Small Businesses
    Salesflare
    Score10 out of 10
    IBM Cloud Foundry
    Score8.5 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    IBM Cloud Private
    Score9.6 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    AWS Elastic Beanstalk
    Score8.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    PipedriveSalesforce Lightning Components & Developer Experience
    Likelihood to Recommend
    8.0
    (72 ratings)
    8.9
    (36 ratings)
    Likelihood to Renew
    8.0
    (3 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (25 ratings)
    8.2
    (9 ratings)
    Availability
    8.2
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    8.5
    (15 ratings)
    8.1
    (15 ratings)
    Implementation Rating
    8.2
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    PipedriveSalesforce Lightning Components & Developer Experience
    Likelihood to Recommend
    Pipedrive Inc.
    Pipedrive is a fantastic tool to help monitor and track lead generation and referral sources. It helps maintain accountability with the sales team and helps ensure that we are doing appropriate marketing to maintain a steady influx of cases. The weekly and quarterly sales reports that it can generate are incredibly helpful and insightful. They help inform us of what we need to focus on each quarter/year.
    Incentivized
    Read full review
    Salesforce
    If you have a large customer base and a large amount of data on each of your customers, it is really strong in creating personalized content that your salespeople can use in their pitch meetings—and then setting up workflows for automated for lifecycle journey creations to automatically go out to customers.
    Incentivized
    Read full review
    Pros
    Pipedrive Inc.
    • Great visual visibility of the funnel plus easy to drag the deals across the stages
    • The email integration that collects all relevant communication (also through the possibility of adding a deal-specific Pipedrive address on BCC)
    • The integration with Pandadoc, which we use a lot, so that Pipedrive keeps a really handy overview of the documents we have sent out / which have been signed
    Read full review
    Salesforce
    • It has a very smooth integration with Salesforce and third-party tools, ensuring easy tracking of policies and assets.
    • It also has impressive security features like used-based permissions and encrypted data.
    • Everything can be managed from a centralized place which saves a lot of time.
    Incentivized
    Read full review
    Cons
    Pipedrive Inc.
    • Showing the customers name on the pipeline page. Right now I can only get it to show the brand name twice. I wish it would replace the second brand name with the main point of contact.
    • Better reporting tools. Their reporting tools are not easy to pick up. I've spent time trying to figure it out and it isn't something I can pick up on quickly.
    • Better training options. I wish I had a personal trainer to walk me through the best way to use Pipedrive so I can get the most out of it.
    Incentivized
    Read full review
    Salesforce
    • It takes a while before it recognizes bounced emails.
    • We get so many notifications from a single action. Not sure if this can be modified in the settings though.
    • Error messages are sometimes unclear which makes it hard for us to identify the problem.
    Read full review
    Likelihood to Renew
    Pipedrive Inc.
    -2 for Its cost and +8 for the need of tracking of leads and monitoring of team.
    Incentivized
    Read full review
    Salesforce
    No answers on this topic
    Usability
    Pipedrive Inc.
    Pipedrive is easy to use and has a clean interface so we can follow up accurately. Its custom features help manage leads and evaluate team performance. It saves time and improves efficiency. Pipedrive is stable and supports integrations and automation.
    Incentivized
    Read full review
    Salesforce
    It's very good, but it's still living in a little bit in an older design aspect, but I think a lot of it is about to come out, just hasn't quite gotten there yet. Still a little clunky from a you have to know it to know it or you know it to use it. It takes a little bit of training to get into it. It's not quite the, anybody can come in and start using it immediately, type feel.
    Incentivized
    Read full review
    Support Rating
    Pipedrive Inc.
    Between quick video tutorials and having very quick feedback from their support teams, it is one of the main reasons I would recommend Pipedrive. It is critical, especially when setting up the platform to meet your companies needs, that a solid support team like Pipedrive has is there to make the transition easier.
    Incentivized
    Read full review
    Salesforce
    I am not an administrator so there may very well be outstanding Support and I am just not privy to it. On a user level it's hard to gauge the effectiveness and responsiveness of Support because nearly everything has to go through an administrator
    Incentivized
    Read full review
    Implementation Rating
    Pipedrive Inc.
    Experiment is the only way to start
    Read full review
    Salesforce
    No answers on this topic
    Alternatives Considered
    Pipedrive Inc.
    I much prefer the interface of Pipedive when compared to Zoho. Much more user friendly and the team is always readily available when we need them. Pipedrive allowed for many custom integrations to be added, as Zoho was a tad more complicated to manipulate. We would not go back to Zoho in any case.
    Incentivized
    Read full review
    Salesforce
    We were previously using an older version prior to it becoming Salesforce Lightning Platform so we were well adverse on the advantages of using a CRM, to begin with. It made sense to convert to Salesforce Lightning Platform after we were given a free trial of the platform. Certain reps were chosen to experiment with it and from there a decision was made to move forward. We've been customers ever since.
    Incentivized
    Read full review
    Return on Investment
    Pipedrive Inc.
    • Great on setup which made our work easier and less technically equipped people can manage a lot of things(compared to SalesForce where you need to hire a developer to set it up)
    • We were able to integrate our calling system easily and get things going on the lead calling aspect.
    • Great multipipeline option where we were able to manage both organisations under one roof.
    Incentivized
    Read full review
    Salesforce
    • Better visibility of Accounts and Contacts interactions makes it easier to maintain during employee transitions.
    • Tracking of current jobs and relating them to past jobs is very useful.
    • More efficient use of Sales Reps time.
    • Sales Managers have good visibility into how their people are working.
    Incentivized
    Read full review
    ScreenShots

    Pipedrive Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot