What users are saying about
63 Ratings
7 Ratings
63 Ratings
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Score 8.2 out of 100
7 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Pivotal Tracker

Pivotal Tracker is a great value for the money. If you're strapped for cash and have to work with smaller budgets, this is the right app for you. The support team is great and responsive and the product is easy to pick up and use for your team. It's great to have visibility on your product backlog.
Anonymous | TrustRadius Reviewer

ZenHub

If you have more than 2 developers this thing is basically a requirement within github to manage sprints if you use agile methodology. Why use a different website entirely when you can run your entire board right from github itself? I've tried other solutions but basing everything on github issues makes it so no duplicate work has to take place. If the UX quirks and mobile were fixed this would be 10/10 for me!If you're only one or two devs on a team it may be overkill to use, but if you're going to scale it's better to put the process in early.
Matthew Gardner | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Pivotal Tracker
ZenHub
7.4
Task Management
Pivotal Tracker
ZenHub
9.5
Resource Management
Pivotal Tracker
ZenHub
5.9
Scheduling
Pivotal Tracker
ZenHub
6.9
Workflow Automation
Pivotal Tracker
ZenHub
7.5
Team Collaboration
Pivotal Tracker
ZenHub
9.5
Support for Agile Methodology
Pivotal Tracker
ZenHub
10.0
Support for Waterfall Methodology
Pivotal Tracker
ZenHub
1.0
Document Management
Pivotal Tracker
ZenHub
4.1
Email integration
Pivotal Tracker
ZenHub
8.3
Mobile Access
Pivotal Tracker
ZenHub
7.4
Timesheet Tracking
Pivotal Tracker
ZenHub
10.0
Change request and Case Management
Pivotal Tracker
ZenHub
9.1

Professional Services Automation

Pivotal Tracker
ZenHub
9.0
Quotes/estimates
Pivotal Tracker
ZenHub
10.0
Project & financial reporting
Pivotal Tracker
ZenHub
8.0

Pros

Pivotal Tracker

  • Pivotal Tracker helps our team visualize our projects in the form of stories (virtual cards) moving through our workflow. This encourages us to break down projects into manageable chunks and have important conversations about deliverables and scope.
  • The forced-prioritization allows our team to have a shared understanding about what is most important and make collective decisions about what our team will work on next.
  • By dividing future iterations by our team's velocity, Pivotal Tracker accurately predicts when we will complete future work.
Craig Comperatore | TrustRadius Reviewer

ZenHub

  • Integration with GitHub.
  • Great Kanban board functionality.
Kurt Martin | TrustRadius Reviewer

Cons

Pivotal Tracker

  • Categorization of Stories. It would be nice to have the ability to create our own custom categories on top of the backlog, ice box and my work sections.
  • Time lines; although we can put in stars for level of difficulty; it would be more beneficial if we can add in due dates, benchmarks and time lines into the system. This would allow us to easily calculate projects and the resource allocation.
  • Reports; although we can export and review our history, it would be nice to have the ability to pull reports on progress, % of story completion, and success rate.
Brian Dunk | TrustRadius Reviewer

ZenHub

  • The software seems to at times have hiccups, and is not accessible
  • The software sometimes throws errors that it can't do something, or save, and you can't determine why, and typically need to start over
  • The admin type functions/entering values, codes, projects, releases, those sorts of things, do not seem to be logically located
Amy Sternin | TrustRadius Reviewer

Likelihood to Renew

Pivotal Tracker

Pivotal Tracker 10.0
Based on 1 answer
I love the simplicity, non-configurability, and price/performance of this tool. Hands down my favorite project management tool for agile.
Anonymous | TrustRadius Reviewer

ZenHub

No score
No answers yet
No answers on this topic

Usability

Pivotal Tracker

Pivotal Tracker 6.0
Based on 1 answer
It works good enough. I didn't have many problems with that. The user interface is a bit confusing though. The team took some time to understand where some configurations were.
Willian Molinari | TrustRadius Reviewer

ZenHub

ZenHub 8.8
Based on 2 answers
ZenHub is one of the best GitHub repo-management software integrating the usage of work-boards and task management, with the ability to integrate several team members to the work table. This method makes the team more organized since everyone can keep track of their time and tasks of themselves and also others, so you can see how fast your teammates are working or if they need any help with something they're working on.
Anonymous | TrustRadius Reviewer

Support

Pivotal Tracker

Pivotal Tracker 8.3
Based on 8 answers
We've never had to request support in the 5 years I have been using it. A solid solution! Everything I have had questions about is on the website. New features are in their newsletter with more details on their website. Often I am using the new features within a few minutes of reading the article.
Angela Goldsmith, PMP | TrustRadius Reviewer

ZenHub

ZenHub 9.0
Based on 2 answers
Support is good, but quite honestly, I haven't needed any support since 2015. As I remember, I was required to open a ticket and had to wait a few days for resolution. I give it a rating of 8 because of the lag in getting a solid resolution, but it was resolved adequately.
Kurt Martin | TrustRadius Reviewer

Alternatives Considered

Pivotal Tracker

Compared to other task management tools, Pivotal Tracker has the best blend of functionality and cost. When you need something simpler than JIRA, and not solely focused on code or UI related tasks like BugHerd, and have a more direct approach to completing tasks than Trello - I would recommend Pivotal Tracker.
Kyle Taylor | TrustRadius Reviewer

ZenHub

I have used Workfront in the past, which in my experience, is best with a traditional waterfall methodology, similar to Microsoft Project and the other more traditional project management software projects. ZenHub is truly designed around the agile methodology. Other products that claim they are agile oriented seem to just be adjusting and tweaking their traditional product to include a few agile features.
Amy Sternin | TrustRadius Reviewer

Return on Investment

Pivotal Tracker

  • Time is money with development and a lot of things can fall through the cracks. Having a good system for making sure you're building the most relevant product for customers is really important so it was well worth it for us.
  • The process we used worked for us and it helped us streamline our development which reduced a lot of things falling through the cracks and headaches. I'm sure there are other products that can do the same job just as effectively but Pivotal Tracker worked well for us.
Brad Henderson | TrustRadius Reviewer

ZenHub

  • Saving dev time, making it easier to create a process they enjoy and use without issue (intangible)
  • Making conversations between developers and product teams/easy to facilitate (intangible)
  • Sped up the entire process (intangible)
Matthew Gardner | TrustRadius Reviewer

Screenshots

Pricing Details

Pivotal Tracker

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ZenHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
$10*

* per user

Rating Summary

Likelihood to Recommend

Pivotal Tracker
8.3
ZenHub
7.8

Likelihood to Renew

Pivotal Tracker
10.0
ZenHub

Usability

Pivotal Tracker
6.0
ZenHub
8.8

Support

Pivotal Tracker
8.3
ZenHub
9.0

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