TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Plesk

    Score9.1 out of 10
    N/APlesk is a server control panel, providing a solution that enables usres to build and manage multiple sites from a single dashboard. Users can also run updates, monitor performance and onboard new prospects all from the same place. Plesk also boasts a robust toolkit for Wordpress management, and supports other CMS. It is available on the public cloud of the user's choice.

    $12

    per month

    Zoho Assist

    Score8.4 out of 10
    N/AZoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.

    $12

    per technician/per month

    Pricing
    PleskZoho Assist
    Editions & Modules
    Web Admin Edition - Dedicated
    $12
    per month
    Web Admin Edition - VPS
    $12
    per month
    Web Pro Edition - VPS
    $18.50
    per month
    Web Pro Edition - Dedicated
    $18.50
    per month
    Web Host Edition - VPS
    $30.50
    per month
    Web Host Edition - Dedicated
    $54.50
    per month
    Remote Support - Standard
    $12
    per technician/per month
    Unattended Access - Standard
    $12
    25 unattended computers/per month
    Remote Support - Professional
    $18
    per technician/per month
    Unattended Access - Professional
    $18
    25 unattended computers/per month
    Remote Support - Enterprise
    $28
    per technician/per month
    Offerings
    Pricing Offerings
    PleskZoho Assist
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsDiscounts available for an annual subscription.—
    More Pricing Information
    Community Pulse
    PleskZoho Assist
    Considered Both Products
    Plesk International GmbH
    No answer on this topic
    Zoho
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    9 Answers
    90%
    Would buy again
    19 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    9 Answers
    95%
    Delivers good value for the price
    20 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    9 Answers
    95%
    Happy with the feature set
    20 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    7 Answers
    88%
    Lived up to sales and marketing promises
    15 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    8 Answers
    95%
    Implementation went as expected
    19 Answers
    Features
    PleskZoho Assist
    Remote Administration
    Comparison of Remote Administration features of Plesk and Zoho Assist
    Feature
    Plesk
    -
    Ratings
    Zoho Assist
    8.0
    24 Ratings
    1% above category average
    Screen sharing00 Ratings8.822 Ratings
    File transfer00 Ratings8.123 Ratings
    Instant message00 Ratings8.322 Ratings
    Secure remote access with Smart Card authentication00 Ratings10.02 Ratings
    Access to sleeping/powered-off computers00 Ratings7.620 Ratings
    Over-the-Internet remote session00 Ratings8.823 Ratings
    Initiate remote control from mobile00 Ratings7.414 Ratings
    Remote management of servers & workstations00 Ratings9.019 Ratings
    Remote Active Directory® management00 Ratings4.43 Ratings
    Centralized management dashboard00 Ratings8.418 Ratings
    Session record00 Ratings8.515 Ratings
    Annotations00 Ratings7.613 Ratings
    Monitoring and Alerts00 Ratings7.14 Ratings
    Multi-platform remote control00 Ratings8.616 Ratings
    Best Alternatives
    PleskZoho Assist
    Small Businesses
    cPanel
    Score8.6 out of 10
    N-able Take Control
    Score7.2 out of 10
    Medium-sized Companies
    VMware vCenter
    Score8.4 out of 10
    Remote Desktop Manager
    Score9.6 out of 10
    Enterprises
    VMware vCenter
    Score8.4 out of 10
    BeyondTrust Privileged Remote Access
    Score9.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    PleskZoho Assist
    Likelihood to Recommend
    9.0
    (9 ratings)
    8.7
    (24 ratings)
    Usability
    -
    (0 ratings)
    8.7
    (14 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (6 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    PleskZoho Assist
    Likelihood to Recommend
    Plesk International GmbH
    Plesk is well-suited for website creators who have been developing websites on a regular basis. If one is new to website development, Plesk could be a bit confusing and difficult to navigate. However, if one has experience on another type of platform, like CP (Control Panel) which is used by other web hosts out there, then it will be much easier to navigate the Plesk panel. Keep in mind there is definitely a learning curve, as Plesk really is quite different. Overall, new users will learn to love the ability to have more control over their websites.
    Incentivized
    Read full review
    Zoho
    If you have many remote users in challenging-to-access locations and they use multiple platforms (Windows, Mac, Linux), Zoho Assist is the solution. If you have a limited budget, you'll like Zoho Assist pricing. If you have a large team of IT technicians, you'll appreciate Zoho Assist's concurrent usage licensing.
    Incentivized
    Read full review
    Pros
    Plesk International GmbH
    • Automatically update the CMS, plugins, and templates of all your websites, depending on your CMS, all at the same time, with just a few strokes of your keyboard.
    • Enables one to set up a schedule to back up your websites, automatically, and easily download/save the backup files off-site, for safety.
    • Makes it easy for users to use a backup file to reinstall a website, with just a few strokes of the keyboard. Excellent service!
    Incentivized
    Read full review
    Zoho
    • One user's computer screen is black, no task bar and start button, after system crush, Unattended Access help me remote control it and use tools under quick Launch to change system settings and created new account for the user, so she can work few hours later.
    • One user computer need help vpn setup but it is not on Unattended Access list, so I create a temporarily Remote Support session, send the link to him by WhatsApp, after he download and install agent, I can connect and remote control it.
    • Sometimes user computer has randomly happening issue, I will connect it by Zoho Assist, record the remote screen, then will catch the issue and know it's triggered
    • sometimes I use video chat as a meeting tool with users
    • The file transfer by web client is useful for me, most of time is to upload files into user computer when it is not able to access our network drive
    Incentivized
    Read full review
    Cons
    Plesk International GmbH
    • Interface Improvement: It is a bit hard to find specific functions
    • Additional integration with third party services would be great
    • categorization of services to make management easier
    Incentivized
    Read full review
    Zoho
    • Instructions to the tech and the person receiving support could be more clear.
    • Providing mobile support is still a bit clunky. Interacting with the user's device on the other end is not totally functional.
    • It would be nice to have a PC app to use instead of accessing via the browser.
    Incentivized
    Read full review
    Usability
    Plesk International GmbH
    No answers on this topic
    Zoho
    Zoho Assist has proven to be a highly effective and reliable tool that I use on a daily basis. While the "wake up" feature occasionally fails to respond, this seems more likely due to network connectivity issues rather than a flaw in Zoho Assist itself. On rare occasions, the unattended access installation doesn't appear on the administrator's dashboard, which could potentially be caused by firewall restrictions rather than a problem with the software. Aside from these minor and infrequent issues, the platform has consistently performed well and has become an essential part of my workflow.
    Incentivized
    Read full review
    Support Rating
    Plesk International GmbH
    No answers on this topic
    Zoho
    Support is terrible. Quick to initially respond with the boilerplate "The information provided by you should be sufficient for my development team to analyse this further. I shall also write back to you as soon as I get an update from them on this
    regard." And then you will hear nothing more from them. Chase further and you'll get stock responses such as "Our development team are still looking into this," etc.
    Read full review
    Implementation Rating
    Plesk International GmbH
    No answers on this topic
    Zoho
    Make it easier to deploy mulitple agents for different departments.
    Incentivized
    Read full review
    Alternatives Considered
    Plesk International GmbH
    Plesk has a much more intuitive platform that allows for customization and scalability within an organization. It has the advantage when it comes to the ability to adapt to the current state of the company and grow with it organically. There are a few limitations that would make me choose a competitor, and there is good value for the price.
    Incentivized
    Read full review
    Zoho
    The value for Zoho Assist and the functionality is superior to what is now known as LogMeIn Resolve. I knew it before as Goto Assist. My decision to try out and ultimately purchase Zoho Assist has been a great one for my business. I am glad I heard about Zoho Assist and will continue using them for years to come.
    Incentivized
    Read full review
    Return on Investment
    Plesk International GmbH
    • We're spending less on server costs by having Plesk manage multiple clients on one server.
    • We're spending less on support costs as Plesk is doing all the heavy lifting for us.
    Incentivized
    Read full review
    Zoho
    • Zoho Assist helped in managing our files and records even if ours is not an Enterprise version.
    • Connectivity is maintained despite having faced some latency issues, thus allowing us to save more time and money.
    • Low maintenance costs, since Zoho Assist is cloud-based
    Incentivized
    Read full review
    ScreenShots

    Zoho Assist Screenshots

    Screenshot of On-demand Remote SupportScreenshot of Browser-based Remote SupportScreenshot of Unattended Access to remote computersScreenshot of Detailed Analytics