Raklet Community & Membership Management Software vs. Verint Community

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Raklet Community & Membership Management Software
Score 9.0 out of 10
Small Businesses (1-50 employees)
Raklet enables communities to meet, network and grow. Community management platform that helps users build brand engagement and opportunities, fully branded to match company colors. Users can: - Organize and enrich member database with Raklet CRM - Build custom forms and pages - Communicate via the app, text or email - Collect payments online (product & ticket sales, membership, donations, ...) - Simplify event management - Advance reporting - Create a…
$49
installation
Verint Community
Score 9.8 out of 10
N/A
Verint Community (Telligent) is a community and collaboration software platform developed by Telligent Systems and was first released in 2004. Telligent's focus was on offering a platform that can be integrated and extended, but this requires technical expertise. Verint acquired Telligent in 2015.N/A
Pricing
Raklet Community & Membership Management SoftwareVerint Community
Editions & Modules
Essentials
$49.00
installation
Professional
$99.00
installation
Premium
$224.00
installation
No answers on this topic
Offerings
Pricing Offerings
Raklet Community & Membership Management SoftwareVerint Community
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeOptionalOptional
Additional Details
More Pricing Information
Community Pulse
Raklet Community & Membership Management SoftwareVerint Community
Best Alternatives
Raklet Community & Membership Management SoftwareVerint Community
Small Businesses
Kajabi
Kajabi
Score 8.3 out of 10
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PowerDMS by NEOGOV
Score 7.1 out of 10
Medium-sized Companies

No answers on this topic

PowerDMS by NEOGOV
PowerDMS by NEOGOV
Score 7.1 out of 10
Enterprises

No answers on this topic

Khoros Communities
Khoros Communities
Score 8.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Raklet Community & Membership Management SoftwareVerint Community
Likelihood to Recommend
9.0
(2 ratings)
9.8
(31 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(2 ratings)
Usability
-
(0 ratings)
7.0
(8 ratings)
Availability
-
(0 ratings)
10.0
(1 ratings)
Performance
-
(0 ratings)
10.0
(1 ratings)
Support Rating
-
(0 ratings)
10.0
(6 ratings)
Implementation Rating
-
(0 ratings)
9.0
(1 ratings)
Configurability
-
(0 ratings)
10.0
(1 ratings)
Ease of integration
-
(0 ratings)
7.0
(1 ratings)
Product Scalability
-
(0 ratings)
10.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
10.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Raklet Community & Membership Management SoftwareVerint Community
Likelihood to Recommend
Raklet
Raklet Membership Management Software is most suitable for membership-based organizations like ourselves. If you want to create different membership plans and restrict some of the content for your paid members, Raklet can definitely be helpful. Also, our members were never this engaged before we decided on the solution. The membership management is off the hook; we can see all the activities of our members, and we don't need to manually correct their information, as they are able to update themselves. But if you want to sell physical goods to your members, you would need to use another marketing base besides Raklet Membership Management Software. We were able to go through, as we restricted some pages only to our paid members.
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Verint
If you need a community platform that's very versatile and has a relatively low entry-cost to get started, Verint is a good pick. If you need a solution that is guaranteed to work seamlessly and have no hiccups or issues overall, it is not well suited. Although it is a SAAS solution, some of the aspects of the platform do not make it seem so.
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Pros
Raklet
  • Membership management
  • Great customer service
  • Value for money is off the chain
  • All the necessary features are included
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Verint
  • Forums - organizing forum questions and identifying answered
  • Various layouts of blogs, divided by groups to enable different or similar layouts throughout the site. Ability to enable all to view the same or have particular groups of blogs to stand out and have it's own look and feel
  • ability to customize widgets to the needs of your use case
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Cons
Raklet
  • An online store would be nice
  • Separate section for newsletter subscriptions
  • More payment getaway options
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Verint
  • I would like to see engagement in the Elevate platform increase in discussions. We get so busy in our day, it is hard at times to get enough activity in a topic I know many struggle with in the contact center. The more sharing the better.
  • It would be nice if it were easier to connect as friends. That piece in Elevate seems difficult to build a network group and communicate with them all at one time on a topic or encourage them to join a discussion board when you know they have contributions that would benefit.
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Likelihood to Renew
Raklet
No answers on this topic
Verint
I am not part of this decision making process, but I did provide positive feedback to the decision making board.
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Usability
Raklet
No answers on this topic
Verint
If you are an experienced online community professional, Verint offers the flexibility you need. You do need to have a lot of expertise if you want to build a solid user experience because there isn't a template out-of-the-box that is just ready to go for various use cases. It will take awhile to fully understand the capabilities of Verint Community.
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Support Rating
Raklet
No answers on this topic
Verint
While the support portal (cases) is helpful, I've been even more impressed by their own support community. I always get quick, thoughtful, and interesting answers to my questions from support personnel, in-house developers, other users, and even the VP/GM himself! They have a really wonderful thing going there.
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Implementation Rating
Raklet
No answers on this topic
Verint
all customizations should be under warranty so that you get the right level of support from the 3rd party
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Alternatives Considered
Raklet
We also evaluated those products before moving on with Raklet Membership Management Software. I would say the main problem is that these products are well-pronounced among membership management softwares. For this reason, first, their interfaces looked outdated and boring, and we would like to have a better landing page to promote our readers to visit our website. Secondly, they are not as flexible as we like them to be. Most of the other solutions offered one-for-all; we didn't feel like using them because we wanted something special and customized.
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Verint
I believe Verint Community stacks up very against previous solutions I have worked with. For an externally facing community, I think Jive-X was the best in class for many years, and Verint matches up very well from a features and configuration perspective. The other key point for me, is that Verint Community is also similar to Jive in that it has an extremely strong customer community of experienced community professionals. Verint does a great job of engaging with us about future plans, roadmaps, events, etc. I think this is a very under-rated benefit of a community platform, and Verint's is exceptional.
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Scalability
Raklet
No answers on this topic
Verint
Highly scalable system with the ability to expand to an increasing number of users and communities
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Return on Investment
Raklet
  • Increased efficiency
  • Affordable CRM solution
  • Promote people to subscribe at our pages
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Verint
  • Verint Community has helped to gain more than one lakh users which shows that the platform is extremely stable and engaging. This helped for more brand awareness and e-commerce conversion rates
  • We have had huge problems with non English countries where this platform's limitations has caused huge number of loss and less user count. Hopefully this is fixed soon.
  • Our major plan was to expand our segments and verticals such as gaming, education and business which was done very well by using this platform and our team was able to customize it based on our brand's identity. We looking to expand to much more countries and hopefully target all our worldwide businesses.
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ScreenShots

Raklet Community & Membership Management Software Screenshots

Screenshot of Screenshot of Screenshot of

Verint Community Screenshots

Screenshot of the Sophos Community, built on Verint Community, that offers forums, blogs, events, and membership perks for its usersScreenshot of VisionAires, a community powered by Verint, that features working groups, event, and a content hubScreenshot of an Avnet community with courses, competitions, and networking opportunitiesScreenshot of the ADI Engineer Zone, which is a community hub with built-in learning modules, webcasts, blogs, and supportScreenshot of MicroFocus' community to ask questions, join conversations, or share ideasScreenshot of the England Football Community, a place to connect with people and join the conversation about all things football.