Likelihood to Recommend The free Reachmail account (which I have used for several small organizations) is a good tool where there are limited or zero email marketing dollars, a contact audience of up to 5,000 subscribers, and a max of 15,000 monthly emails. The pricing levels are really reasonable for volume requirements, including custom plans for infrequent mailings. If there are constraints (time and/or design experience) that require a large choice of ready-made contemporary templates without graphic or font modifications, then this probably isn't a good email marketing tool.
Read full review SendPulse is great if you want to connect with your list on a more personal basis, and making sure that your email reaches your subscriber when it is best for him/her. You can also use the SMS function (though I haven't used it yet). Let's say you have clients and want to send a message to them automatically on their birthday, SendPulse allows you to do that. It allows you to add in specific fields that are relevant to you, in order to customise your messaging as much as you want and need.
Read full review Pros The interface is very easy to use. The report offers a wide variety of metrics, including mobile opens and percentages. The organization and easy implementation of Suppression Lists is very helpful. Fast, robust asset library. Read full review One of the best features of this software is its user interface. I found it very intuitive. It has sms feature also which is a great add-on to this software. It has live chat support feature. And I find it very helpful when i find any technical problem. Read full review Cons I like the tutorials they have helped figure most of my issues out The formatting text gave me lots of issues before I saw the tutorial it was a little complicated Not to many bad things to say really, even customer service is fast, maybe it could be faster? Read full review I like its Drag and Drop function to design e-mailers but it lacks in some functionalities. Foe example when I write two different contents in a same box I need a line to show separation between my contents in the same box but this feature is unavailable in SendPulse. They should include more fonts. Every product or service needs different kind of fonts to make a right impact on customers. With limited option of fonts it restricts user's creativity. It is good to have templates to give users some idea for designing campaigns but here SendPluse has nothing much to offer. They have very limited number of templates. Read full review Likelihood to Renew Because I love how easy and intuitive SendPulse is.
Read full review Usability Graphic and doc storage capabilities, formatting capabilities
Read full review I find that overall SendPulse is very intuitive to use and the support is there to help you out in case you don't find how to do what you wish to do. The drag and drop functionalities make it easy to create the newsletters you want. Every field is explained and small tutorials are included to show you how to create a new template, newsletter, etc. which makes it very easy to use.
Read full review Support Rating Every time I contacted the support team with a question or a problem, they were very fast in replying and helping me out solve it. Usually latest within 10 minutes I would receive a first answer, and the problem would get solved on the same day.
Read full review Implementation Rating When implementing SendPulse, it is a good idea to have a transition phase where you still use both systems, in case anything goes wrong.
Read full review Alternatives Considered In the past I've used both
Salesforce and QuotaFactory (now defunct) to send mass emails and both are far superior in presentation, if not functionality. Reachmail is probably fine when you have graphical content but for text emails it just doesn't stack up. I'll look into other options now that I've tried Reachmail and see that is a terrible option for sales teams.
Read full review For SendPulse's price point, I consider their competition to be the likes of
Mailchimp ,
ConstantContact , etc. While SendPulse rates roughly average across the board in all areas, for businesses looking for the cheapest option (which comes with a lack of features/quality),
ConstantContact beats them. For quality/features/value, I'd say
Mailchimp is the best option for small businesses.
Read full review Return on Investment Using ReachMail saves me a lot of time, and time is money. When I have a question, I can usually reach their customer service immediately, instead of having to postpone a mailing campaign. Read full review Tapping NRI clients with this software helps me in generating good revenue in last financial year. I grow my NRI database by 60 in last year. And this software played a major role in doing so. It made brand building very easy among my clients. Read full review ScreenShots