RepuGen vs. SurveyMonkey

RepuGen

SurveyMonkey

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
RepuGen	Score 10.0 out of 10	N/A	RepuGen is a HIPAA-compliant healthcare reputation management and patient experience platform that helps healthcare organizations automate patient satisfaction monitoring, collect feedback, and grow their practice. It serves small, medium, and large healthcare organizations, including medical groups, urgent care centers, individual practices, dental groups and more, all across the United States. RepuGen automates patient outreach through SMS and email, inviting…	N/A
SurveyMonkey	Score 8.2 out of 10	N/A	SurveyMonkey provides free, customizable surveys, and a suite of paid, back-end programs that include data analysis, sample selection, bias elimination, and data representation tools. SurveyMonkey also offers large-scale, enterprise options for companies interested in data analysis, brand management, and consumer focused marketing.	$25 per month (billed annually) per user (starting at 3 users)

Pricing

RepuGen

SurveyMonkey

Editions & Modules

RepuGenie: Contact RepuGen for quote
per provider/per month
10+ Providers: Contact for quote
per provider/per month

Team Advantage: $25
per month (billed annually) per user (starting at 3 users)
Team Premier: $75
per month (billed annually) per user (starting at 3 users)
Standard Monthly: $99
per month
Individual Plan - Advantage Annual: $468
per year
Individual Plan - Premier Annual: $1,428
per year

Offerings

Pricing Offerings
RepuGen	SurveyMonkey
Free Trial
Yes	No
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

Optional

No setup fee

Additional Details

—

More Pricing Information

Community Pulse
	RepuGen	SurveyMonkey
Considered Both Products	RepuGen Beth Worthy President Chose RepuGen RepuGen was, by far, easier to use and I got more responses with it compared to the other company. Incentivized Helpful?	SurveyMonkey Maria Sergeeva UX and Content Designer Chose SurveyMonkey SurveyMonkey has a visualisation, and for Google Survey, you have to download your data the some other program, like Looker. But Google Survey is fully connectable to Google Sheets, and Survey Monkey doesn't allow you to download your database, especially if it is free text … Incentivized Helpful? Verified User Anonymous Chose SurveyMonkey Slido and Google Forms Incentivized Helpful? Verified User Anonymous Chose SurveyMonkey Building forms on SurveyMonkey is much easier and prettier than it is with HubSpot CRM, although I love that form responses map to our contact properties in HubSpot. Google Forms is less professional and clean looking and feeling than SurveyMonkey. I wouldn't want to put a … Incentivized Helpful? MA Mohammed Alkayal Project Officer Chose SurveyMonkey I think we were looking for a survey products, so when I think about survey products; SurveyMonkey is the only solution Incentivized Helpful? Verified User Anonymous Chose SurveyMonkey Outside of creating our own surveys, no other tools have been used outside of SurveyMonkey. I have heard of a few others but would not be able to provide an honest opinion due to my lack of experience working with them. Incentivized Helpful? BL Brandon Lai IT Manager Chose SurveyMonkey SurveyMonkey is way better than jotform for surveys, simply because it is a dedicated survey software, whereas Jotform is more general form builder. If a business's sole purpose is to send a survey out and view responses, SurveyMonkey is better than Jotform in every category. Incentivized Helpful? Stefan Achard President and Founder Chose SurveyMonkey As [I] mentioned in the previous comments, [I believe] there is no comparison. [In my opinion,] SurveyMonkey is a market lagger. Incentivized Helpful? CP Curtis Pierre Regional HR Manager Chose SurveyMonkey The tool is free, but we selected SurveyMonkey because we were able to easily pull the data and do the analysis. Incentivized Helpful? Verified User Anonymous Chose SurveyMonkey I have only used this software and have not used others. Incentivized Helpful? Verified User Anonymous Chose SurveyMonkey In terms of creating surveys and analyzing their results, the main competitor we use is Qualtrics. I think Qualtrics has better features, a more professional environment, and more robust tools. This can also be negative as it can be overwhelming for untrained users. I have … Incentivized Helpful? Andrea Hester Director Of Operations Chose SurveyMonkey SurveyMonkey has the most options in terms of available question formats, analysis and participant tracking, and customizability. Google Forms is a more basic interface with fewer options for tracking and analysis, and Typeform is better in terms of design and branding options … Incentivized Helpful? Shawn Bennett Sr. Account Executive - Inbound Team Lead Chose SurveyMonkey SurveyMonkey offers a better end user and survey building experience. The tools to easily create a fun and engaging survey are easily accessible, easy to understand, and easy to use. You could go as far as to say that a monkey could figure out how to use SurveyMonkey. Incentivized Helpful? Verified User Anonymous Chose SurveyMonkey I've only built my own in Access, SharePoint, and HTML. I don't like any of them. Plus, anything internal like SharePoint is going to have a network user/time stamp, and that wont increase participation at all. Incentivized Helpful? Verified User Anonymous Chose SurveyMonkey SurveyMonkey is the least used between Wufoo, Titan Forms, and Google Forms. It is a solid program, however, for our uses the other programs provide additional features such as syncing to our CRM database, accepting Stripe payments, or automatically syncing with my already … Incentivized Helpful? Caroline Dobson Human Resources Generalist Chose SurveyMonkey SurveyMonkey is easier to customize and provides much more in depth analytics. SurveyMonkey also provides better templates providing us with a better presentation to our employees. SurveyMonkey also comes with a more trustworthy platform that ensures confidentiality, which is … Incentivized Helpful? TC Tiffany Consalvo Practice Administrator Chose SurveyMonkey SurveyMonkey has more analytic data options than what I found using Google Forms. Otherwise, if you use the Google Suite of products you may find it easier to just use Google Forms. When it comes to our website forms we have switched to JotForm as it has a better display on our … Incentivized Helpful? Verified User Anonymous Chose SurveyMonkey It's probably above Google Surveys and below the other two. I didn't select SurveyMonkey, the company already had it and I made the decision to get an additional license for my work. Incentivized Helpful? VC Vasilii Chistyakov Owner Chose SurveyMonkey Compared to Google forms, it is easier to create a beautiful design for a survey form in SurveyMonkey. Incentivized Helpful? Verified User Anonymous Chose SurveyMonkey In my opinion, SurveyMonkey is the gold standard. Google Forms and Google Surveys, while being able to connect easily to other Google tools, are not as adept or intuitive as SurveyMonkey is. Google is trying to be all things for all people, and while it does a lot of those … Incentivized Helpful? Duane Thompson Product Development Lead Chose SurveyMonkey SurveyMonkey has more than 150 survey templates to choose from that are expert-written ranging from market research product survey, customer satisfaction survey templates, 360-degree employee evaluation, product testing, website feedback and so much more. It has more … Incentivized Helpful? Vinicius Andrade UI/UX Designer Chose SurveyMonkey The level of options compared to Google Forms, and the regionalized prices compared to Typeform. Incentivized Helpful? Jason Emery AIS Director Chose SurveyMonkey I have used Qualtrics as well. I would say Qualtrics is a more of a higher end survey solution but if your needs are basic survey monkey is probably the better value and easier to get started. Incentivized Helpful? Verified User Anonymous Chose SurveyMonkey While Google Forms is free, the ability to design and customize forms/surveys would prove to be beneficial to the end user. Google Forms is very limited to multiple editors while SurveyMonkey provides viewing, editing, and commenting to editors. Additionally, the access to 200 … Incentivized Helpful? Verified User Anonymous Chose SurveyMonkey SurveyMonkey has more professional features, templates and theme options than Google Surveys Incentivized Helpful? Verified User Anonymous Chose SurveyMonkey From my experience, I honestly think most of these tools are interchangeable, they have very similar functionality and can meet the same needs. I think there are more custom features that help all these tools differentiate themselves, however, my experience with them has been … Incentivized Helpful?

Features

RepuGen

SurveyMonkey

Survey Format & Appearance

Comparison of Survey Format & Appearance features of Product A and Product B
	RepuGen - Ratings	SurveyMonkey 7.2 Ratings 10% below category average
Survey templates	00 Ratings	8.00 Ratings
Themes	00 Ratings	7.30 Ratings
Custom logo/branding	00 Ratings	6.30 Ratings

Survey Content

Comparison of Survey Content features of Product A and Product B
	RepuGen - Ratings	SurveyMonkey 7.6 Ratings 11% below category average
Changes to live survey	00 Ratings	7.00 Ratings
Question design help	00 Ratings	6.80 Ratings
Multiple question types	00 Ratings	9.00 Ratings

Survey Logic

Comparison of Survey Logic features of Product A and Product B
	RepuGen - Ratings	SurveyMonkey 7.3 Ratings 13% below category average
Survey logic flexibility	00 Ratings	7.30 Ratings

Survey Reporting & Analytics

Comparison of Survey Reporting & Analytics features of Product A and Product B
	RepuGen - Ratings	SurveyMonkey 7.1 Ratings 13% below category average
Response tracking	00 Ratings	7.50 Ratings
Data export	00 Ratings	6.30 Ratings
Standard reports	00 Ratings	8.00 Ratings
Custom reports	00 Ratings	6.80 Ratings
Analytics	00 Ratings	7.00 Ratings

Survey Administration & Security

Comparison of Survey Administration & Security features of Product A and Product B
	RepuGen - Ratings	SurveyMonkey 8.3 Ratings 4% below category average
Access controls	00 Ratings	8.00 Ratings
Compliance	00 Ratings	8.50 Ratings

Survey Distribution

Comparison of Survey Distribution features of Product A and Product B
	RepuGen - Ratings	SurveyMonkey 7.5 Ratings 7% below category average
Vendor-offered crowdsourcing	00 Ratings	7.30 Ratings
Respondent restrictions	00 Ratings	7.80 Ratings

Best Alternatives
	RepuGen	SurveyMonkey
Small Businesses	Yext Score 7.5 out of 10	Square 9 Softworks Score 9.3 out of 10
Medium-sized Companies	Yext Score 7.5 out of 10	Qualaroo Score 7.0 out of 10
Enterprises	Yext Score 7.5 out of 10	Verint Voice of the Customer Score 9.2 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	RepuGen	SurveyMonkey
Likelihood to Recommend	10.0 (0 ratings)	8.8 (0 ratings)
Likelihood to Renew	- (0 ratings)	9.0 (0 ratings)
Usability	- (0 ratings)	9.0 (0 ratings)
Availability	- (0 ratings)	10.0 (0 ratings)
Performance	- (0 ratings)	6.0 (0 ratings)
Support Rating	10.0 (0 ratings)	9.4 (0 ratings)
Implementation Rating	- (0 ratings)	10.0 (0 ratings)

User Testimonials
	RepuGen	SurveyMonkey
Likelihood to Recommend	RepuGen is well suited for any business looking to up their online reputation presence. It helps get great reviews while filtering out clients who may possibly leave negative reviews Incentivized Beth Worthy President Read full review	SurveyMonkey is best suited for you if you find that you are creating multiple survey regularly. It offers a variety of questions and options and is a well-rounded surveying tool. It is not best if you do not create surveys often, typically use the same survey, or looking for software to create quizzes or assessments. Also, if you are easily overwhelmed by too many options, this may not be the tool for you. Verified User Anonymous Read full review
Pros	Identifies unhappy customers so that we have the opportunity to make things right and convert them to a happy customer. Invites only happy customers to review online. Incentivized Beth Worthy President Read full review	SurveyMonkey templates have made it very user-friendly. It is very efficient to create a survey. I love that they have multiple ways to answer questions. For example, short answer, paragraph, and radio buttons to name a few. The surveys are very easy to share. You can import a large list of email addresses or free type just a few. I like that you can test the survey before sending it out live. I send it to myself to verify how it will look and feel to the end-user. Incentivized TC Tiffany Consalvo Practice Administrator Read full review
Cons	I cannot think of any cons. Incentivized Beth Worthy President Read full review	Recognizing that there are more limitations when it comes to a mobile interface vs. a desktop interface, I would love to see more profound levels of programming functionality on the mobile side. It would be helpful to have better access to greater levels of third-party results analysis, particularly as it relates to open-ended questions and answers. As an admin, it would be very cool if SurveyMonkey were able to use AI to match the survey we're building (questions, topics, target respondents, etc.) to existing results that might negate the need to ask certain questions in our surveys. Incentivized Verified User Anonymous Read full review
Likelihood to Renew	No answers on this topic	Compared to other competitors in the market (including a few I've used internally), if you're looking for a survey application, this one does the job and it's quite inexpensive too. Considering the fact that it comes with a handy mobile application too (on iOS and Android), you also get flexibility thrown in the deal too. Ben Donkor Social Media & Online Analyst Read full review
Usability	No answers on this topic	SurveyMonkey should suffice for most simple use cases to collect responses or feedback from clients. The templates that they offer are helpful as well as the guidance on question formulation. If you just need a stand alone software to distribute and collect surveys, then SurveyMonkey will meet your needs. Incentivized Verified User Anonymous Read full review
Performance	No answers on this topic	still to many limitations for more complex surveys --skips, filtered questions, etc. Jeannette Saquet President Read full review
Support Rating	Great customer service. I talked to a few reps getting set up and they were friendly and easy to connect with. After signup I had a few questions and was able to get help quickly. Incentivized Beth Worthy President Read full review	I haven’t used the support function yet, but I have had colleagues that have and the issues they’ve faced have been resolved super quickly. They also have said the support people they have come in contact with have been extremely friendly. Those two things are what made me choose my rating Incentivized Betsy Scruggs Research Read full review
Implementation Rating	No answers on this topic	Implementation not required. Rachel Biederman Senior Director, Marketing and Communications Read full review
Alternatives Considered	RepuGen was, by far, easier to use and I got more responses with it compared to the other company. Incentivized Beth Worthy President Read full review	Building forms on SurveyMonkey is much easier and prettier than it is with HubSpot CRM, although I love that form responses map to our contact properties in HubSpot. Google Forms is less professional and clean looking and feeling than SurveyMonkey. I wouldn't want to put a Google form in front of a client or important stakeholder. But Google Forms is very quick and easy to pull together with a single, universal, short, sharable respondent link which is great for answers you need know. Plus the data integration/export to sheets is seamless and easy. Incentivized Verified User Anonymous Read full review
Return on Investment	Customers see our positive online reviews and end up choosing us, ROI is high. Incentivized Beth Worthy President Read full review	It helped to determine if our business was going to switch to a new payroll software based on the employee feedback of whether one of its main features would actually be wanted or not. It helps to improve individual instructor's classes based on survey feedback from our clients. It helped us to gauge the interest in whether or not a pool of people wanted to become instructors. Incentivized BL Brandon Lai IT Manager Read full review
ScreenShots	RepuGen Screenshots