ResellerRatings vs. Trustpilot

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ResellerRatings
Score 9.0 out of 10
N/A
ResellerRatings is an online ratings site where consumers submit ratings and reviews of online retailers, and online retailers participate to respond to reviewers and to gather reviews from their customers post-purchase. As of July 11, 2017, ResellerRatings.com had over 6.2 million user-submitted reviews for 202,000 stores. Consumers use ResellerRatings to check the reputation of online stores before buying. ForeSee acquired ResellerRatings, and now both ForeSee and ReselleRatings are…N/A
Trustpilot
Score 6.4 out of 10
N/A
Trustpilot, headquartered in Copenhagen, offers their customer review platform to help businesses gather more online reviews and merge their online profile with feedback from their top customers and bring customer reviews to other high visibility platforms (e.g. Google).N/A
Pricing
ResellerRatingsTrustpilot
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ResellerRatingsTrustpilot
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ResellerRatingsTrustpilot
Considered Both Products
ResellerRatings
Chose ResellerRatings
Compared to Yotpo, ResellerRatings has more favorable costs as they don't charge as much, especially Yotpo which is very expensive. However, you do get what you paid for as Yotpo and Trustpilot have more features and more options.
Chose ResellerRatings
Trustpilot is a bit of a cluttered environment and offers a limited way to contact your customers. It's sort of one of those outlying review sites that you need to check every couple of days for potential customer issues. Reseller's platform blows them out of the water and is …
Trustpilot

No answer on this topic

Top Pros
Top Cons
Best Alternatives
ResellerRatingsTrustpilot
Small Businesses
Growave
Growave
Score 9.9 out of 10
Growave
Growave
Score 9.9 out of 10
Medium-sized Companies
PowerReviews
PowerReviews
Score 8.2 out of 10
PowerReviews
PowerReviews
Score 8.2 out of 10
Enterprises
PowerReviews
PowerReviews
Score 8.2 out of 10
PowerReviews
PowerReviews
Score 8.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ResellerRatingsTrustpilot
Likelihood to Recommend
9.0
(5 ratings)
1.3
(7 ratings)
Likelihood to Renew
-
(0 ratings)
8.0
(1 ratings)
Support Rating
9.5
(4 ratings)
8.7
(5 ratings)
User Testimonials
ResellerRatingsTrustpilot
Likelihood to Recommend
ResellerRatings.com
ResellerRatings is a good tool for collecting ratings and quantifying how satisfied a user is with your website. It is relatively easy to implement and get setup and does have some pre-built widgets for adding reviews to your site. ResellerRatings does require a bit of training to get the hang of the administrative interface and it does require support staff to monitor, flag, and respond to reviews that are submitted (which can be a challenge depending on # of reviews and staffing levels).
Read full review
Trustpilot
I believe that if you can, avoid *ever* creating a profile on any of these third-party review websites. Online reputation management can be expensive, tedious, and frustrating. Keep all your reviews on your own website, and skip the noise of third-party review platforms. You can use your social profiles (ie. Google, Facebook, LinkedIn) for verified testimonials if needed. From firsthand experience, Trustpilot will deliberately allow fake and malicious reviews, then ask you for hundreds of dollars a month just to reply or remove the spam content.
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Pros
ResellerRatings.com
  • Manually sending out review requests.
  • Easy implementation.
  • Responsive support team.
Read full review
Trustpilot
  • Completing the review for the customer is a simple process which enables us to receive more feedback.
  • The Trustpilot account management team is a true partner working with each department to help with adoption across the company.
  • The Trustpilot development team is a trusted partner with our own internal development team, assisting them with implementation as well as integration with their API.
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Cons
ResellerRatings.com
  • Seller Ratings are available, but Product Reviews for your company shouldn't be part of a paid package.
  • Private/Public Replies should allow URLS to be clickable for ease-of-access.
  • The "Reports" feature could be explained in more depth.
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Trustpilot
  • Removing inaccurate/faulty reviews. It's hard to talk to people about removing some inaccurate reviews.
  • Product reviews should be visible on search engines too.
  • Review requests email templates are not the best.
Read full review
Likelihood to Renew
ResellerRatings.com
No answers on this topic
Trustpilot
It's expensive and customer service is not the best.
Read full review
Support Rating
ResellerRatings.com
ResellerRatings support is pretty easy to get ahold of, and we usually got response within 24 hours.
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Trustpilot
I've rarely had issues and needed support. During the implementation phase we relied on their support heavily and they were very knowledgeable, responsive and helpful. Any questions I've had have been answered promptly by my account manager. They also have a great knowledgebase for self-service support.
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Alternatives Considered
ResellerRatings.com
We use both Trustpilot and ResellerRatings, as they handle slightly different aspects of services (product versus service).
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Trustpilot
Selected Trustpilot because of superior integration with the website and Google SERPS. Again, my only complaint would be Trustpilot was relatively more expensive than the other technologies.
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Return on Investment
ResellerRatings.com
  • ResellerRatings has had a positive impact on ROI by allowing us to quickly gather user ratings/reviews and integrate the aggregate review with Google's paid search ads (via star ratings showing in ads)
  • ResellerRatings has also had a positive impact on our business by allowing us to collect reviews and display on our website without the need for internal development resources and IT work (which would have been very costly for us).
  • One thing we had wanted to accomplish through the use of ResellerRatings was to display reviews on our website and provide that detail to Google in a consumable format which would result in star ratings showing in our organic search results. However, we were not able to accomplish this and Google never picked up our rating from the ResellerRating's widgets, so that was a bit of a letdown.
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Trustpilot
  • [I believe that it has] tons of fake reviews from spammers & scammers
  • [In my experience] Hundreds of hours and $ wasted
  • [In my experience] Monthly unsolicited sales calls from Trustpilot
  • [I believe that it] Tries to actively ruin your reputation online
Read full review
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