TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Rev.io PSA

    Score8.1 out of 10
    N/AFounded in 1984, Tigerpaw developed and offers an end-to-end software professional services automation (PSA) software solution that ties all aspects of the business into a single application. Tigerpaw aims to help users around the world to sell more, service clients better and grow their businesses faster.N/A

    Trello

    Score8.2 out of 10
    N/ATrello from Atlassian is a project management tool based on a Kanban framework. Trello is ideal for task-management in a to-do list format. It supports sharing boards and cards across users or teams. The product offers a free version, and paid versions add greater automation, collaboration, and administrative control.

    $6

    per month per user

    Zenhub

    Score7.3 out of 10
    N/AZenHub is a project management solution that runs native within GitHub with collaboration boards, file sharing, and pipeline selection.

    $8.33

    per month per user

    Pricing
    Rev.io PSATrelloZenhub
    Editions & Modules
    No answers on this topic
    Standard
    $6
    per month per user
    Premium
    $12.50
    per month per user
    Enterprise
    $17.50
    per month per user
    Free
    Forever Free
    Free
    $0
    Growth
    $8.33
    per month per user
    Growth
    $8.33
    per month per user
    Enterprise
    Contact us
    Enterprise
    Contact us
    Offerings
    Pricing Offerings
    Rev.io PSATrelloZenhub
    Free Trial
    NoNoYes
    Free/Freemium Version
    NoYesYes
    Premium Consulting/Integration Services
    NoNoNo
    Entry-level Setup FeeOptionalNo setup feeNo setup fee
    Additional Details—A discount is offered for annual billing and for larger numbers of users.The listed prices are per user, per month when billed annually.
    More Pricing Information
    Community Pulse
    Rev.io PSATrelloZenhub
    Considered Multiple Products
    Rev.io PSA
    No answer on this topic
    Atlassian
    No answer on this topic
    Zenhub
    Chose Zenhub
    Zenhub is purpose built for Github users and provides just the tools you need to run Agile sprints without any extra complexity or fluff. Azure is a much more "enterprise" solution in which you drown in all of the available options, very similar story with Jira (pricing is also …
    Incentivized
    Chose Zenhub
    As our Engineers use GitHub, this tool made the most sense; however, we also use ClickUp across the company.
    Incentivized
    Chose Zenhub
    It is more cost-effective and easier user interface.
    Incentivized
    Chose Zenhub
    Way better than competition if you use github because it seamlessly integrates without doing anything. You don't need to duplicate your issues, etc. As long as your devs already use github and github issues this will be a no brainer and simple to implement. With JIRA or Trello …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    97%
    Would buy again
    105 Answers
    100%
    Would buy again
    6 Answers
    Delivers good value for the price
    No answers on this topic
    99%
    Delivers good value for the price
    95 Answers
    100%
    Delivers good value for the price
    6 Answers
    Happy with the feature set
    No answers on this topic
    99%
    Happy with the feature set
    107 Answers
    100%
    Happy with the feature set
    6 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    98%
    Lived up to sales and marketing promises
    64 Answers
    100%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    84 Answers
    100%
    Implementation went as expected
    6 Answers
    Features
    Rev.io PSATrelloZenhub
    Project Management
    Comparison of Project Management features of Rev.io PSA and Trello and Zenhub
    Feature
    Rev.io PSA
    -
    Ratings
    Trello
    8.5
    224 Ratings
    10% above category average
    Zenhub
    7.3
    10 Ratings
    5% below category average
    Task Management00 Ratings9.5224 Ratings8.010 Ratings
    Resource Management00 Ratings9.3187 Ratings7.34 Ratings
    Gantt Charts00 Ratings7.975 Ratings6.34 Ratings
    Scheduling00 Ratings9.0170 Ratings9.13 Ratings
    Workflow Automation00 Ratings8.0143 Ratings6.37 Ratings
    Team Collaboration00 Ratings8.9220 Ratings7.010 Ratings
    Support for Agile Methodology00 Ratings8.9148 Ratings8.010 Ratings
    Support for Waterfall Methodology00 Ratings7.8116 Ratings1.01 Ratings
    Document Management00 Ratings8.2160 Ratings5.43 Ratings
    Email integration00 Ratings7.4147 Ratings8.33 Ratings
    Mobile Access00 Ratings9.2193 Ratings7.93 Ratings
    Timesheet Tracking00 Ratings8.889 Ratings10.01 Ratings
    Change request and Case Management00 Ratings8.6103 Ratings9.72 Ratings
    Budget and Expense Management00 Ratings7.374 Ratings00 Ratings
    Professional Services Automation
    Comparison of Professional Services Automation features of Rev.io PSA and Trello and Zenhub
    Feature
    Rev.io PSA
    -
    Ratings
    Trello
    6.6
    73 Ratings
    15% below category average
    Zenhub
    9.0
    1 Ratings
    16% above category average
    Quotes/estimates00 Ratings7.250 Ratings10.01 Ratings
    Invoicing00 Ratings6.643 Ratings00 Ratings
    Project & financial reporting00 Ratings6.859 Ratings8.01 Ratings
    Integration with accounting software00 Ratings5.845 Ratings00 Ratings
    Best Alternatives
    Rev.io PSATrelloZenhub
    Small Businesses
    Autotask PSA
    Score7.7 out of 10
    Any.do
    Score8 out of 10
    Any.do
    Score8 out of 10
    Medium-sized Companies
    Workday Professional Services Automation
    Score8.2 out of 10
    KanbanFlow
    Score7.3 out of 10
    KanbanFlow
    Score7.3 out of 10
    Enterprises
    Planview AdaptiveWork
    Score8.8 out of 10
    Microsoft To Do
    Score7.9 out of 10
    Microsoft To Do
    Score7.9 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    Rev.io PSATrelloZenhub
    Likelihood to Recommend
    1.0
    (1 ratings)
    9.4
    (224 ratings)
    7.3
    (10 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.9
    (6 ratings)
    -
    (0 ratings)
    Usability
    -
    (0 ratings)
    9.4
    (62 ratings)
    7.0
    (4 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    -
    (0 ratings)
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    -
    (0 ratings)
    9.9
    (81 ratings)
    8.3
    (2 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.0
    (2 ratings)
    -
    (0 ratings)
    Configurability
    -
    (0 ratings)
    5.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Rev.io PSATrelloZenhub
    Likelihood to Recommend
    Rev.io PSA
    Tigerpaw Unleashed, according to Trust Radius is no longer being marketed. If it worked correctly, it has the potential to be great software for Enterprise level businesses. We chose the Unleashed version so that the technicians could use it in the field. It does take a lot of information to get the software up and running
    Incentivized
    Read full review
    Atlassian
    For teams or individuals with lots of individual tasks/details to track, Trello is perfect! It basically removes the need for a paper checklist. For those that need an overall project management tool that requires less tasks and more overarching goals, collaboration amongst various teams, and gantt charts I would suggest monday.com
    Incentivized
    Read full review
    Zenhub
    If you have more than 2 developers this thing is basically a requirement within github to manage sprints if you use agile methodology. Why use a different website entirely when you can run your entire board right from github itself? I've tried other solutions but basing everything on github issues makes it so no duplicate work has to take place. If the UX quirks and mobile were fixed this would be 10/10 for me! If you're only one or two devs on a team it may be overkill to use, but if you're going to scale it's better to put the process in early.
    Incentivized
    Read full review
    Pros
    Rev.io PSA
    • ability to dispatch tech's to service calls
    Incentivized
    Read full review
    Atlassian
    • Helps track employees "to do before hire", "to do after hired," and "to do when employee leaves"
    • Provides important information on each employee like personal information along with data collected during the time of hire and during employment time
    • Allows more than one person to be assigned to a task per employee and will remain open until everyone involved has completed their task
    Read full review
    Zenhub
    • ZenHub has a lot of basic functionality, so that limits the complexity of the application
    • The ability to provide user defined labels and customize pipelines provides flexibility
    • The integration with GitHub provides a seamless process
    Incentivized
    Read full review
    Cons
    Rev.io PSA
    • When training, during the overview of a chapter the examples tend to be from a prior version and do not reflect current software.
    • In my experience when things don't work the way you think they should being told to go back and read the chapter that you read 5 times before is not helpful.
    • I my experience when they know that there is an issue and the software is not working they keep billing you.
    • They like to tell you that they are escalating the problem. You never see a resolution and they do not get back to you . You have to keep calling them.
    • They acknowledge that you are having issues and state that there will be a credit. I have not seen one.
    • In my opinion, training is filled with jargon and no glossary.
    Incentivized
    Read full review
    Atlassian
    • I use colour coding a lot so I would like a wider range of colour options.
    • Also as a visual thinker I would like to be able to easily add images to cards.
    • I would like to be able to attach a wider range of file formats to cards.
    Incentivized
    Read full review
    Zenhub
    • Additional communication/collaboration inside the platform would be helpful
    • Integration with additional systems like Slack would be a plus
    • sometimes web pages load slowly, but for the most part things are alright
    Incentivized
    Read full review
    Likelihood to Renew
    Rev.io PSA
    No answers on this topic
    Atlassian
    I am very likely to renew Trello, because it doesn't cost anything to do so. I am also very likely to use Trello's upgraded features in the future because a lot of my team's data is stored on there and they have already gotten used to the platform. Trello is very easy for new team members to pick up, making the onboarding and usability very streamlined.
    Incentivized
    Read full review
    Zenhub
    No answers on this topic
    Usability
    Rev.io PSA
    No answers on this topic
    Atlassian
    Trello is incredibly intuitive, both on desktop and mobile right away. It is also full of helpful features that make it even easier to use, and is flexible enough to suit almost any organizational need. Onboarding for the software is thorough, but concise, and the service is frequently updated with even more QOL improvements.
    Incentivized
    Read full review
    Zenhub
    Once it's up and running it's easy to use. It needs a little consideration to get set up perfectly for your own needs, but that is the same for any feature-rich software.
    Incentivized
    Read full review
    Reliability and Availability
    Rev.io PSA
    No answers on this topic
    Atlassian
    yes always support available when I need it!
    Read full review
    Zenhub
    No answers on this topic
    Performance
    Rev.io PSA
    No answers on this topic
    Atlassian
    Never experienced issues with the above!
    Read full review
    Zenhub
    No answers on this topic
    Support Rating
    Rev.io PSA
    No answers on this topic
    Atlassian
    I haven't reached out to their support very often and their support is very limited anyway for the free users. They do have tons of great articles and videos in their Help Center and constantly send emails with updates and add-ons to the product. The fact that I've barely ever had to contact their support team means that they've developed a great product.
    Incentivized
    Read full review
    Zenhub
    Support is good, but quite honestly, I haven't needed any support since 2015. As I remember, I was required to open a ticket and had to wait a few days for resolution. I give it a rating of 8 because of the lag in getting a solid resolution, but it was resolved adequately.
    Incentivized
    Read full review
    In-Person Training
    Rev.io PSA
    No answers on this topic
    Atlassian
    It was helpful and informative! It was back before the pandemic in 2019 so I'm not sure if they still do it but I really enjoyed the experience
    Read full review
    Zenhub
    No answers on this topic
    Implementation Rating
    Rev.io PSA
    No answers on this topic
    Atlassian
    For our small business, getting a few of us started well on Trello was the key, I think. As long as a couple of us were really comfortable with the interface, we could lead others and help them with any questions. From now on, anyone who works with us just naturally uses Trello for information sharing - it's just part of what we do.
    Incentivized
    Read full review
    Zenhub
    No answers on this topic
    Alternatives Considered
    Rev.io PSA
    No answers on this topic
    Atlassian
    Trello is more simple and not as "robust" as the other tools, but it's easier to use and manage and understand and ACTUALLY get stuff done with. It's simplicity is part of the beauty of using it. You don't need a million options that nobody uses, you just need to get stuff done.
    Incentivized
    Read full review
    Zenhub
    I have used Workfront in the past, which in my experience, is best with a traditional waterfall methodology, similar to Microsoft Project and the other more traditional project management software projects. ZenHub is truly designed around the agile methodology. Other products that claim they are agile oriented seem to just be adjusting and tweaking their traditional product to include a few agile features.
    Incentivized
    Read full review
    Scalability
    Rev.io PSA
    No answers on this topic
    Atlassian
    Feels like anyone across the org (no matter their location) can use the tool easily!
    Read full review
    Zenhub
    No answers on this topic
    Professional Services
    Rev.io PSA
    No answers on this topic
    Atlassian
    Not sure if we use those
    Read full review
    Zenhub
    No answers on this topic
    Return on Investment
    Rev.io PSA
    • Gigantic waste of time and resources
    Incentivized
    Read full review
    Atlassian
    • Trello keeps me organized, focused, and on track. I could filter the Trello board to only see my issues and understand what I needed to work on and when.
    • Trello helped our team implement an agile structure. It's a very simple kanban method of viewing all of your team's tasks and statuses. You can completely customize the columns to your team's specific workflow and create tags relevant to your work.
    • Trello helps reduce unnecessary communications between teams. When I want to request translations, I simply create a card on the localization Trello board -- no need to directly message anyone on the team, and I can watch the status of the card change from "in progress" to "in review" to "translated," all without having to directly ask for updates.
    Incentivized
    Read full review
    Zenhub
    • No official review done.
    • Saves developer time knowing what needs to be done next.
    • Saves leadership time to easily plan sprints and review work done.
    Incentivized
    Read full review
    ScreenShots

    Zenhub Screenshots

    Screenshot of Zenhub boards are similar to Kanban boards but more powerful as it's powered by data and objects from GitHub. You can also add multiple repos and automate issues across multiple boards.Screenshot of Get real-time updates on a teams performance with Zenhub reportsScreenshot of See and share work in flight with Zenhub roadmapsScreenshot of Automate hand offs between teams with workflow automationScreenshot of Get a snapshot of a team's productivity from Zenhub boardScreenshot of Request, provide and review story point estimates right on the issue. Reduce time spent in meetings by allowing team members to estimate on their own time right in Zenhub