Rippling vs. SmartRecruiters

For the most part, my day-to-day activities in Rippling are very easy to execute. It was a breeze getting set up when we first started, and regular work like sending out employment agreements or running payroll is extremely straightforward. For a smaller company like ours, after extensive research, we found it to be the best option. Compared to other similarly priced and rated payroll platforms in the market, they were also the only ones that gave us a demo and walked us through the platform so we could make an informed decision. The biggest downside is how long it took us to get set up with state tax agencies and get all our numbers processed. We're a fully remote company, and it would've been a lot smoother if Rippling had people who could help manage this process, so that we could take care of all our responsibilities without having to worry about that side of things. Having a tax consultant who can handle all the paperwork (even for a fee) would be a great add-on. It's been close to 5 months, and we're still waiting on numbers from North Carolina and it's just because we've never done it before, and aside from some help docs, Rippling doesn't offer much assistance here.

I highly recommend SmartRecruiters for all organizations to make job searches and applications smoother and easier. This application is currently well suited for this. I find it easy to search and review the job posting, job description, and criteria. It even shows the direct hiring manager and hiring recruiter. This allows me to send a separate email to either one if I had questions that were not answered directly on the posting.

• Displays PTO, Time Cards, and Benefit information where you need it.
• Has clear indications of where to find what you need, including a search bar.
• Easy to look at past records on your payroll, and easy to look for co-workers if needed from an HR perspective.

• Organization - SmartRecruiters is not so busy that I cannot easily tell what I am looking at. Everything is easy to navigate and follow intuitively.
• Workflow - SmartRecruiters allows me to set up logical connections to automate subsequent fields in job creation. This aids in accuracy of job creation to match our payroll system, plus makes the process of creating a new requisition/ad faster.
• Approvals - Approvals of job requisitions and offers could not be simpler.
• Customization - There is very little that cannot be customized and/or branded to fit my organization's needs, including connecting to my other business platforms.

• having to do a MFA everytime I log in from the same source is frustrating
• The reminders should come at random times of the day
• it seems like it is hard to talk to someone at Rippling as just an employee

• Not having feature of referral data, who has referred
• Another problem is that in [the] emails section it shows 'company name' field will show as Smartrecruiters vs. the name of our agency that will make confuse to [candidates]
• Major problem of this is that it does not support api in the free version

Because it is through my current job I would recommend it to other friends with businesses both large and small. It is an easy to use app and it is super helpful and beneficial for time tracking and ensuring accuracy of the time clock. It notifies you when you are close to your allotted PTO limit which is also a neat feature.

Our team is currently on a free tier as we only hire a handful of people per year. With that said, I would not switch if the low usage tier was paid. We have several years of data and candidates in the system and they have continued to make the product better. I discovered SR years ago from their community management and customer services efforts, which were outstanding. They care about their users, and they're passionate about making them successful. They've definitely evolved to become more enterprise focused, but the free SmartStart versions still blows away competitors. Plus, they've got some kickass t-shirts

Easy to use. I can always find what I am looking for. Enrolling in benefits is a breeze. The learning section is really easy to manage and easy to keep up with what you have done. I also really like how tasks that need to be completed are highlighted as soon as you login

I would give this rating as overall it a great combo of all your problems. With just one click you can get away with all your problems such as recruitment, candidate update, Interview scheduling, updating candidates, reports of a job perspective, and recruiters perspective. Usability is worth of SmartRecruiters. The dashboard is also very attractive and once you open you will love working on this platform again and again. I would say it is the best platform to use once for smooth work in your organization.

I like that the availability in using Rippling at any given time is useful to me. Getting on the site freely when I need gives me security of knowing that I can be in control of viewing health insurance and hours information. I have yet to get any errors in using the Rippling app.

Rarely is there an issue and if the product is down, it typically is restored quickly.

Rippling's performance has been great, no errors or glitches yet so far. I am confident that Going from one page to the next and all its complexity usage does not lag or times out, it works effectively and efficiently. While using Rippling and other apps it does not tend to slow it down, works great. No complaints.

I have no complaints about performance. The system works virtually flawless.

Not a ton to say here, I have only had to contact support once in the past year, and the issue was resolved immediately. This is exactly how support should work - pain-free, very responsive, and there when I needed it. If the company is great, then support is one of those things you shouldn't need to think about.

Response is normally very fast. There are times, however, when the response is not useful. It is difficult to work with the reporting and the offer letter templates, and the front line support agents usually are not very knowledgeable. Second, if there are any issues with integrations, the regular support agents will not be able to help you. You'll have to create that ticket and ask them to escalate it to an integration specialist.

Quick and easy to learn.

It really was a painless and easy process to switch to SmartRecruiters.

The previous systems I have used have been internally built. In these scenarios, the data and logging of tasks/updates have tended to be clunky and it was hard to easily find the information you need. When it came to looking at par stub details, I had to do my own math and percentage breakdown to make sure my with-holdings actually made sense. In addition logging time off and tracking timesheets was a mess of a process because sometimes you had to manage two systems and old/new versions for certain features.

I've really enjoyed using SmartRecruiters, but these other ATSs that we've checked out offer better reporting features and price points. Over time, we may be transitioning off of SmartRecruiters to one of these ATSs because the price is a set price where SmartRecruiters has employee-based pricing model. Also, these other software products offer better reporting features that would eliminate some of our manual tracking process that we're currently doing.

I can go on here and see all my hours and pto plus health benefits. I like to have the work handbook handy to refer to legal things. How to work my role within it's limits. Being able to put in my hours and view when they are approved is a huge benefit for me.

No explanation really, just a great product.

• Rippling has made it incredibly simple for me to get the information I need when I need it
• Rippling allows me to see the people I work with well, an especially important task for this remote environment
• I've been able to save time in my day since I no longer have to goggle HR specific criteria thanks to Rippling
• I also have been able to save time not having to go to all of the different sites to see things like my vested shares, 401k Balance, etc.

• In terms of ROI, SR helped our business greatly in returning precious time to my productivity in business management, as well as my team's, so that we could get back to the main work we were hired for. The SR process did most of the heavy lifting.