What users are saying about
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208 Ratings
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Score 6.3 out of 100
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Likelihood to Recommend

Ion, by Rock Content

If you want to choose a quick start template and fill in the fields with your content, Ion will be fantastic for you. We've done this with whitepapers and quizzes and it's been great and extremely easy to use.If you have an exact idea of what you want, and a background in web development, you may get frustrated. Ion has some quirks that make it tricky to fully customize - everyone once in a while I really just want to go into the HTML and make some changes, but can't.If you are looking to reuse a piece of content for specific targeting (industry or account-specific), Ion is great. The dynamic substitutions are great and very helpful.
Anonymous | TrustRadius Reviewer

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Feature Rating Comparison

Content Creation

Ion, by Rock Content
7.3
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Ideation
Ion, by Rock Content
7.6
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Content collaboration
Ion, by Rock Content
6.9
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Content Publishing

Ion, by Rock Content
7.5
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Content hub
Ion, by Rock Content
7.5
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Forms / Gated content
Ion, by Rock Content
7.7
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Embedded CTAs
Ion, by Rock Content
8.6
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Content distribution
Ion, by Rock Content
7.0
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Content promotion
Ion, by Rock Content
8.2
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Content automation
Ion, by Rock Content
6.0
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Content Reporting & Analytics

Ion, by Rock Content
6.8
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Audience profiling and targeting
Ion, by Rock Content
6.9
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Closed-loop tracking and reporting
Ion, by Rock Content
7.1
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Content performance analytics
Ion, by Rock Content
6.8
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Campaign optimization dashboard
Ion, by Rock Content
6.3
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Pros

Ion, by Rock Content

  • Quick Starts make it so easy to get started.
  • Real-time updates are awesome and save a ton of wasteful process.
  • The combination of user friendliness for simple things and the flexibility to do more complex things is great.
  • Chat support is excellent and deeper-dive support has been super helpful.
  • The ability to use these tools in the cloud or embedded has given us tactic flexibility.
Steve Gandola | TrustRadius Reviewer

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Cons

Ion, by Rock Content

  • Ion University, while stacked with a wealth of information, is difficult to navigate from a troubleshooting perspective. The tutorial videos are all very helpful, but they are also very long. Sometimes I would want to search for how to address a particular issue I was struggling with and it would be a two-minute segment buried in a 45-minute video.
  • Again, getting back the self-guidance side of things. I think a lot of the tutorials are set up in a way that makes sense to Ion, but not as much to the end user.
  • I think the controls admins use when creating new users could be a bit more straightforward.
Taylor Bornstein | TrustRadius Reviewer

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Likelihood to Renew

Ion, by Rock Content

Ion, by Rock Content 7.0
Based on 21 answers
We use it for every landing page and we plan on only doing more dynamic content creation. We dont see that option coming in-house any time ever in the future. ION has a very robust platform for us to work with that really allows us to do more for our customers in regards to having the one-to-one conversation.
Laura Medley | TrustRadius Reviewer

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No score
No answers yet
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Usability

Ion, by Rock Content

Ion, by Rock Content 7.4
Based on 16 answers
Usability is straightforward, with extensive documentation and tutorials provided to ensure landing pages are built to specifications and can be optimized for performance. Built-in platform funnels give insight into customer dropoff, success/failures, and conversions (at a glance). Setting up a landing page can be done quickly and easily, with numerous integrations (CRMs like SalesForce, for instance) supported
Leah Jakaitis | TrustRadius Reviewer

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No score
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Support Rating

Ion, by Rock Content

Ion, by Rock Content 10.0
Based on 34 answers
The ION support team is amazing. There has not been a single issue they they could not solve for me. If there is a feature or request that they do not have, they have even, on occasion, created custom scripts for our team.*Update 6/5/17 - ION has continued to delight on multiple occasions. I appreciate their attention to detail and ability to solve whatever issue I have. After 3+ years of use and support, ION still has my full endorsement.
Chris Schultz | TrustRadius Reviewer

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No score
No answers yet
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Online Training

Ion, by Rock Content

Ion, by Rock Content 8.0
Based on 1 answer
They offer a great amount of online training, videos, articles, etc. There is usually an answer available if you run into an issue. I would recommend taking advantage of the online training they offer. I wish I would have done it sooner.
Anonymous | TrustRadius Reviewer

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No score
No answers yet
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Implementation Rating

Ion, by Rock Content

Ion, by Rock Content 10.0
Based on 10 answers
There were a lot of things we learned about the tool once we really got in and got our hands dirty. Being hands-on was essential for our team to be able to utilize ION in the most effective manner.
Jessica Hill | TrustRadius Reviewer

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No score
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Alternatives Considered

Ion, by Rock Content

I was not the decision maker to choose this over Uberflip, but the UI is much more appealing to me. It's incredibly easy to use, clean, and from a backend standpoint, it requires little to no tech savvy'ness. Our team has really enjoyed using it and has required no training what-so-ever.
Aubyn Scolnick | TrustRadius Reviewer

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No answers on this topic

Scalability

Ion, by Rock Content

Ion, by Rock Content 8.0
Based on 1 answer
Separate client portfolios enable scalability, however, some elements are still grouped for all accounts so it's difficult to scale for an ad agency with multiple clients. Would prefer totally separate sections of the platform for all clients with each element housed separately.
Georgia Dardick | TrustRadius Reviewer

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No score
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Return on Investment

Ion, by Rock Content

  • Though we have not had the service long enough to see any measurable outcomes, we've been able to create interactive web content faster than ever before
  • The speed with which we can build interactive pages and re-use assets has been critical as projects we've done with Ion have made their way around and more and more internal clients have said "me too" for their own projects
  • It is very pricey at $28K for the base annual subscription (dropping to $24k after the first year), so depending on your budgetary situation, that may make no sense for your team--but we had contract money set aside for a company to build us a microsite for around the amount, so we just used it for Ion instead and will now be building the microsite ourselves using it
Jesse Bond | TrustRadius Reviewer

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Screenshots

Pricing Details

Ion, by Rock Content

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$5,500

Ion, by Rock Content Editions & Modules

Edition
Managed Services + SaaSCustom1
  1. per year
Additional Pricing Details
ion’s Build Anything SaaS platform provides organizations with an entirely new and agile interactive content marketing capability. It enables non-technical marketers and designers to create, test and measure an unlimited number of all types of interactive content marketing experiences. It includes unlimited seats, experiences, tests, customization, phone and email support, analytics and more.

Shorthand

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Shorthand Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Ion, by Rock Content
7.5
Shorthand

Likelihood to Renew

Ion, by Rock Content
7.0
Shorthand

Usability

Ion, by Rock Content
7.4
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Support Rating

Ion, by Rock Content
10.0
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Online Training

Ion, by Rock Content
8.0
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Implementation Rating

Ion, by Rock Content
10.0
Shorthand

Scalability

Ion, by Rock Content
8.0
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