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Ruby Virtual Receptionist Services vs. Tumblr vs. Wix

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Ruby

    Score10 out of 10
    N/ARuby, or Ruby Receptionists headquartered in Portland, boasts supporting more than 10,000 businesses with live virtual receptionists and 24/7 available chat services. Users set their preferences to have Ruby answer the phone part-time, full-time, or after hours, and Ruby deploys personalized company greetings to custom call handling instructions.

    $129

    per month

    Tumblr

    Score8 out of 10
    N/ATumblr is a very easy to use microblogging platform and social networking website, owned and operated by Tumblr, Inc. The service allows users to post multimedia and other content to a short-form blog. Users can follow other users' blogs, as well as make their blogs private.N/A

    Wix

    Score8.1 out of 10
    N/AWix is a website builder used to grown an online presence. The platform allows users to build their website from scratch, choose from designer-made templates, or use an AI website builder to add sections, images, and text.

    $17

    per month

    Pricing
    RubyTumblrWix
    Editions & Modules
    Chat Ruby 10
    $129
    monthly
    Chat Ruby 30
    $299
    monthly
    Call Ruby 100
    $319
    monthly
    Chat Ruby 50
    $469
    monthly
    Call Ruby 200
    $599
    monthly
    Call Ruby 350
    $999
    monthly
    Call Ruby 500
    $1,399
    monthly
    No answers on this topic
    Free
    $0
    Light
    $17
    per month
    Core
    $29
    per month
    Business
    $39
    per month
    Business Elite
    $159
    per month
    Offerings
    Pricing Offerings
    RubyTumblrWix
    Free Trial
    NoNoNo
    Free/Freemium Version
    NoNoYes
    Premium Consulting/Integration Services
    NoNoNo
    Entry-level Setup FeeOptionalNo setup feeNo setup fee
    Additional DetailsBundled Chat Ruby 10 Your Call Ruby Plan + Up to 10 Chats for $99 Bundled Chat Ruby 30 Your Call Ruby Plan + Up to 30 Chats for $249 Bundled Chat Ruby 50 Your Call Ruby Plan + Up to 50 Chats for $399
    More Pricing Information
    Community Pulse
    RubyTumblrWix
    Considered Multiple Products
    Ruby Receptionists, Inc
    No answer on this topic
    Tumblr
    No answer on this topic
    Wix
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    No answers on this topic
    87%
    Would buy again
    27 Answers
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    93%
    Delivers good value for the price
    28 Answers
    Happy with the feature set
    No answers on this topic
    No answers on this topic
    84%
    Happy with the feature set
    26 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    89%
    Lived up to sales and marketing promises
    24 Answers
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    93%
    Implementation went as expected
    28 Answers
    Best Alternatives
    RubyTumblrWix
    Small Businesses
    Smith.ai
    Score9 out of 10
    Quora Blogs / Spaces (discontinued)
    Score8.7 out of 10
    WebWave
    Score9.5 out of 10
    Medium-sized Companies
    No answers on this topic
    Blogger
    Score9.9 out of 10
    10Web
    Score7.6 out of 10
    Enterprises
    No answers on this topic
    Quora Blogs / Spaces (discontinued)
    Score8.7 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    RubyTumblrWix
    Likelihood to Recommend
    5.0
    (1 ratings)
    8.4
    (14 ratings)
    7.5
    (101 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.1
    (4 ratings)
    7.0
    (4 ratings)
    Usability
    -
    (0 ratings)
    8.0
    (2 ratings)
    7.7
    (10 ratings)
    Availability
    -
    (0 ratings)
    -
    (0 ratings)
    10.0
    (2 ratings)
    Performance
    -
    (0 ratings)
    -
    (0 ratings)
    10.0
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    -
    (0 ratings)
    6.0
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    -
    (0 ratings)
    8.0
    (1 ratings)
    Configurability
    -
    (0 ratings)
    -
    (0 ratings)
    10.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    -
    (0 ratings)
    9.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    -
    (0 ratings)
    8.0
    (2 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    RubyTumblrWix
    Likelihood to Recommend
    Ruby Receptionists, Inc
    Ruby Virtual Receptionist Services is well suited for a business that needs call screening and message-taking services. The service is expensive but if the user is willing to put a lot of time and effort into planning and scriptwriting, as well as call handling instructions, it may work well. Also, if there is not much information that must be captured by the receptionist, I feel this may be a better fit.
    Incentivized
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    Tumblr
    Tumblr can be complicated when it comes to using it in a work setting. With the privacy options being somewhat limited, you will want to make sure that your staff are only sharing information that they are comfortable with in the public realm. You'll need to put some effort into designing an appropriate policy that covers the use of Tumblr and what content can be shared. If you're simply finding a way to engage staff and perhaps show outsiders what it is like to work at your organization, it can be used quite effectively, but you have to be mindful of how involved it gets.
    Incentivized
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    Wix
    I would recommend Wix if you're more website-savvy; it is more customizable than Squarespace. However, Squarespace's modules look more polished than Wix's, which you drag and drop onto the site. With Wix, you need to do a lot more work, and it allows for more customizations, but I am a lot quicker on Squarespace.
    Incentivized
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    Pros
    Ruby Receptionists, Inc
    • Call-out request "personal assistant services."
    • Ruby Receptionist app.
    Incentivized
    Read full review
    Tumblr
    • Intuitive ease of use. It was easy to set up and get the account running immediately.
    • Simplicity. Adding text, pictures and video was easy.
    • Look & Feel. For the low maintenance approach we were aiming for, we were surprised that the site actually looked pretty slick.
    Read full review
    Wix
    • Easy to create and duplicate website, and web pages for similar products, services and campaigns, so you do not have to start from scratch
    • Find features such as video, image and button, and templates to customise your website's feel and look. For example, recently, I was able to add a countdown timer for the sale of tickets to our online conference.
    • Creating website Anchors - making it easy for you to take a visitor to a particular part of a page so that they do not need to scroll through the entire webpage making it more user-friendly.
    • The SEO part of Wix makes it easy for you to set up meta data, create fully functional social media shares that are on brand and looks professional in the Google search engine..
    Incentivized
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    Cons
    Ruby Receptionists, Inc
    • Clarity in billing.
    • Shortened hold times.
    • Less transfer time from call to receptionist (between English and Spanish).
    • Better training of receptionists to prevent certain things from being said to clients - decreases client confidence.
    Incentivized
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    Tumblr
    • It can be hard to get followers, similar to Twitter.
    • Also similar to Twitter, its possible to get followers that are in no way interested in your business and seeking to promote themselves.
    • If you want to use Tumblr to promote your products online, it can be a trial and error process that can be frustrating for businesses that have little experience with photography.
    Read full review
    Wix
    • In my opinion, with the removal of the ADI web-building tool in favor of editor, user-friendliness has suffered tremendously.
    • In my opinion, the removal of the ADI web-building tool in favor of editor makes that a big portion of a website has to be redesigned, as items are now linked to each other in a different way than before.
    • In my opinion, the removal of the ADI web-building tool in favor of editor makes Wix only usable for professional website builders and no longer for the general public.
    Read full review
    Likelihood to Renew
    Ruby Receptionists, Inc
    No answers on this topic
    Tumblr
    Because of its ease of use - both on desktop and mobile - and the perks of being able to schedule a post for future release, Tumblr is a tool that we plan to continue using in the long term. Despite feeling like a primairly one-sided tool, it can also start conversations online, which is something for which we are always striving.
    Read full review
    Wix
    We will definitely renew Wix. The ability to completely control our website has been invaluable to us. We will maintain this service as long as we are an incorporated organization, we've tried several other software options and this has been the best solution by far for all of our needs.
    Incentivized
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    Usability
    Ruby Receptionists, Inc
    No answers on this topic
    Tumblr
    Tumblr is an easy to use tool. If you're looking for a simple platform that isn't complicated Tumblr works well. There are even ways to embed it to a company website.
    Read full review
    Wix
    Great customization, but a pain to backtrack. They recently added the ability to set fonts etc as headings, title, body etc, but if you did not begin your build with these presets you are screwed if you ever try to change font/ colors/layout etc.
    Incentivized
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    Reliability and Availability
    Ruby Receptionists, Inc
    No answers on this topic
    Tumblr
    No answers on this topic
    Wix
    I never had an outage issue per say. I would say it was very reliable of a website building platform and as a marketing source there was never any issues connecting it to the server. I don’t recall there being any editing tools or hosting issues. Nothing went down when using it.
    Incentivized
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    Performance
    Ruby Receptionists, Inc
    No answers on this topic
    Tumblr
    No answers on this topic
    Wix
    Not complex at all. It teaches you how to use their platform in a dynamic way. Each tutorial offers an explanation that can be reviewed later on. The connection speed of a web page has been smooth so far, with no major problems regarding this subject. Overall, Wix can manage 10+ pages with great connection speed.
    Incentivized
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    Support Rating
    Ruby Receptionists, Inc
    No answers on this topic
    Tumblr
    No answers on this topic
    Wix
    As stated before I didn’t use the support as I did not have the feature and did not often enough need the help. I was able to figure it out mostly on my own by exploring the site. I’ve found exploring and playing on it told me how to do most things.
    Incentivized
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    Implementation Rating
    Ruby Receptionists, Inc
    No answers on this topic
    Tumblr
    No answers on this topic
    Wix
    Like I said I was a beginner so it was fun to navigate and teach myself how to implement the features when building and maintaining my site. It was a fairly easy place to host my domain, and creat something simple.
    Incentivized
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    Alternatives Considered
    Ruby Receptionists, Inc
    We switched over from Answer First to Ruby Receptionist because we wanted a more full-service answering service. We wanted to be able to call out using our business number as well as text in and out. We also really liked the "call-out request" feature as it freed up our time and allowed Ruby to handle minor client communications, etc.
    Incentivized
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    Tumblr
    Tumblr turns out to be better than Facebook Pages as it allows the pages to be in the form of customizable templates. It doesn't conform to specific rules for publications beyond the provided templates. Compared to WordPress, Tumblr is much simpler to use. It doesn't require any page management skills.
    Incentivized
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    Wix
    Wix is a great starting platform for anyone looking to create a website. It definitely holds its own against any other all in one website creation platform. The one thing I would say is if your main focus is solely on eCommerce you may be better off using something like Squarespace which is specifically designed for that market.
    Incentivized
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    Scalability
    Ruby Receptionists, Inc
    No answers on this topic
    Tumblr
    No answers on this topic
    Wix
    I give this rating to Wix because it's a great content creator. It has a great platform and also offers great customer service. If you encounter any technical issues, with Wix you will find a solution. For premium members or domain holders, this is the same as for Trial members or non-domain holders.
    Incentivized
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    Return on Investment
    Ruby Receptionists, Inc
    • Increased efficiency.
    • NEGATIVE ROI.
    Incentivized
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    Tumblr
    • Tumblr has helped me meet new people with similar interests.
    • I used it for development blog postings for a game we worked on in college.
    • N/A- Not really business oriented beyond linking to pages, but I don't have one of those businesses. I've just seen people use it for that.
    Incentivized
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    Wix
    • Wix has helped the companies I've worked with to promote their products and events. Without Wix, it would be extremely difficult to create landing pages for email campaigns or advertisements so, Wix has enabled us to save a lot of marketing and design labor.
    • As a marketer for a non-profit (and previously for a startup), Wix has helped the companies I've served to build marketing campaigns despite having little to no marketing budget. Because many of its features are free or affordable, small businesses and non-profits receive a huge ROI since there isn't much investment required.
    Incentivized
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    ScreenShots