RXNT is an ambulatory healthcare tech solution for medical practices and healthcare organizations. Since 1999, RXNT has offered integrated, customizable, ONC-certified Clinical and Practice Management software for medical offices, healthcare organizations, and specialists across the United States. RXNT's suite of technology includes provides Clinical EHR, Practice Management, Medical Billing and RCM, E-Prescribing, Practice Scheduling, Patient Portal for medical professionals.…
$118
per month per user
WellSky Personal Care
Score 9.0 out of 10
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WellSky Personal Care (formerly ClearCare) is an online home healthcare business administration platform. It includes features for scheduling in-home care visits, messaging between patients and caregivers, and marketing caregiving services.
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Pricing
RXNT
WellSky Personal Care
Editions & Modules
EHR Bundle
$118
per month per provider
PM Bundle
$207
per month per provider
Full Suite
$319
per month per provider
No answers on this topic
Offerings
Pricing Offerings
RXNT
WellSky Personal Care
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
Optional
No setup fee
Additional Details
Pricing includes a free setup and training period, free data transfer and storage, and free in-house support. Plus, 24/7 cloud-based access, regular system upgrades, and mobile applications. All plans are per provider, and the pricing structure is an annual contract, billed monthly or yearly. A 10% discount is available for yearly billing.
For my psychiatric telehealth practice, RXNT is just about perfect! Once the patient paperwork packet was completed, the portal is opened and my encounter templates were up and ready to use - I could spend time actually listening to the patient because my paperwork pulls into the chart and subsequent visits can be duplicated/updated easily. It just takes time to get everything completed and ready for use. I didn't have much down time between switching my EMRs which was a little stressful trying to get patient charts moved and my paperwork built.
ClearCare/WellSky is not a software I would go out of my way to endorse. The coding bugs are numerous and fixing those bugs is not at all a priority. Unfortunately, it is still the most robust platform of it's kind - reporting, customization, integrations, automation capabilities, mobile app for caregivers - and with it becoming part of WellSky I am hopeful they will now have the resources to allocate for bug squishing
Managing the scheduling process form the employee and client standpoint. In one screen we can see exactly what is going on with a client. Who's there, when they arrived, when they will be leaving, etc. Plus we can manage up to the minute changes in the care plan, in real time.
Payment processing allows us to bill and initiate client payments with a few clicks. It automatically reconciles accounts receivable. It handles both credit card and ACH payments. Saves a bunch of time.
Background checks are fast and easy because they are integrated into the platform. When a potential employee applies it starts the system begins all the steps in the hiring process. Once they get to orientation and have completed all of the other hiring process steps, with one click we initiate a customized background check that meets our licensing requirements.
The ads are very annoying and distracting. I would like to see these removed.
Sometimes when using the prescribing feature, the list of meds is unscrollable. This is likely a glitch that could be fixed.
Same thing after choosing a pharmacy. The preview page of Rx is unscrollable, making it impossible to see all of them. Would like to see this fixed as well.
Would like to be able to add more templates under the macros but it is not clear how to do this.
ClearCare does experience times when the system glitches. You cannot add or edit shifts, see client or caregiver details, nothing. They don't have anything in place that reassures you that they are aware of the problem and are working to fix it. It doesn't usually happen more than a few times a year, but we rely so heavily on this software for the daily operation of our business that even 15 minutes down can prove to be catastrophic.
You can call tech support, but overall I have found them rather unhelpful. I don't usually stay on hold long enough to get a live person, preferring to send an email if it's not an urgent need. I have been disappointed with the time it takes to resolve issues; the longest I went without a fix was about 8 months. They are pretty slow to change when it's something that has been suggested by the network publically. Moreover, sometimes the changes they implement make things more difficult for us or require features or functionality that we would prefer not to use. For example, they are rolling out a new feature that will allow the caregivers to enter their own availability in the system. We require them to contact the office to change their availability or request time off and plan to do everything we can to keep it that way.
The mobile version of the administrative site is essentially the desktop version, but tiny. When we are out and about after hours, inevitably we use our cell phones to utilize the software. Any shift adjustments are tedious, as the pop-up box moves around whenever you edit a field. To be fair, I'm not sure that the time and energy it would take to redesign the mobile site would be worth it when we still get all the functionality of the full site, even if it is harder to maneuver.
Having used other systems, there are still items I would like to see added to this platform. Additional forms, understanding of how to load those forms into the system. Ability for clients to access those forms. And the ability to upload forms that are coming in externally. This would be helpful.
I have used ClearCare for about a year now and have only experienced positive outcomes with the system. It has everything you need from simple note reminders to detailed medial information regarding your client. If anyone in the health field takes the time to view this software, they would be hooked.
They are reasonably responsive with simple questions, but when it comes to the software not functioning as expected, resolution is very slow. I had a situation where I would click "cancel" in a scheduling window and it would go ahead and make the change (i.e. I didn't realize a caregiver wasn't actually available or that it would create over time, so I would cancel out of that window to go reevaluate, but when it closed that window, the change would be made regardless). That took 8 months for them to resolve, during which time they released a number of relatively useless updates. Currently, I am waiting for them to fix Safe Mode, which is supposed to give us basic access to personnel and scheduling. A select few clients/caregivers actually show up in this system, rendering it largely useless. I have been waiting since late August without an update or resolution, it is currently mid-February. For software that touts safe mode, I would think they would make sure it's actually functional for all users. They have to advertise it in the network because the software goes down with some frequency, at least every few months.
RXNT offers better quality and more customization for the cost. Valant was very expensive regardless if you wanted a few features or the entire EHR. eClinical Works is easy to duplicate records but then it can take a while to update with current information. And their updated version...you might need a magnifying glass especially if you are using on a laptop. I love the larger font and overall appeal of RXNT much better
This is a similar system that was created for organizational purposes for health businesses. Ortho2 is not as user friendly and takes much longer to learn the different ins and outs of the software system. I used it for over six years and still did not use all of the features in the system
POSITIVE IMPACT: We can access almost any metric related to the business and build reports that allow us to set goals, identify potential issues, maintain oversight, and automate workflows with the report scheduling
NEGATIVE IMPACT: We've been dealing with the same software bugs for over 5 years now, they slow productivity, create room for user error, require workarounds to be created, you name it, just a lot of work to make the platform's shortcomings better since they refuse to do it for us
