Sage CRM vs. TIBCO Integration (including BusinessWorks and Flogo)

as it is a very flexible software that can be adapted to any business model, other functions human resource management, manufacturing and supply chain planning, all these functions are housed in a highly technological interface. I liked this system because it made automating accounts payable so much easier.the control of the basic accounting of any type of company

In BusinessWorks it is quite easy to develop applications and monitor where as it is not similar with Scribe. The data which successfully processed in Scribe is quite difficult to view. I think the Scribe console tool should have better view for the data it has processed.At times we founds some of our sales orders are missing which are unable to update/insert in the DB, after investigation found the issue is in Scribe tool. A case has been raised 02129657 for the same and as per the guidelines from the Scribe support engineer we did changes in the shutdown interval to zero. ''update SCRIBEINTERNAL.SCRIBE.KSYNC
set keyvalue= 0 where KEYNAME = 'SETTINGS.SHUTDOWNINTERVAL''. Later this change we started getting alert emails like ''Fatal error 325 occurred: Message processor shutting down
- defined maximum memory usage (900MB) exceeded. Please contact Scribe support
at support@scribesoft.com if this
problem persists''. We found this issue is a critical one as the occurrences of it is decreased but still it is persist.

Incentivized

• When in client profile, it is very intuitive, allowing you to easily transcribe notes in the clients profile.
• Sage allows 3rd party plugins, so if you utilize a particular phone services or would like to import something as simple as google drive, its compatible.

Incentivized

• The UI is easy to navigate and map flows are intuitive and easy to build upon after some basic training. However, a user should have some basic knowledge of writing nested statements.
• Very responsive customer support.
• The debug feature is a great tool for troubleshooting. You can easily identify where the issue is in your flow. At each debug step, it returns the expected value, and when there isn't the expected value, you know when to modify your flow.

Incentivized

• Reliance on Apache Tomcat causes a lot of headaches. There are common issues trying to start up the server, resulting from Apache Tomcat misconfigurations, or Java. Some forum posts on Sage City address common issues, but digging into server logs seems to be an often occurrence.
• Support is somewhat lacking, less user install base means error messages are sometimes hard to find quick answers for. Most of the knowledge found on the internet is in the Sage City forum.
• Integration with Microsoft 365 causes you to have to turn off some security features. This will result in your 365 tenants running lower security standards than recommended, it may put you at risk for targeted attacks.

Incentivized

• Missing functionality: We like to run all the files available in the FTP when clicking the run button. Right now, we have to click the run button several times (or have multiple solutions) in order to run files from our FTP site one at a time.
• Generating column fields every time a file changes from the source in the FTP is very tedious. Working in integrations makes me have to go back and forth a lot of the time, and doing this is incredibly annoying.
• The security is horrendous. We installed an on-premise agent on the customer side, but we don't want them even touching the ETL tool at all. The only knowledge we are fine with knowing and being able to see is that they installed the agent, not the solutions themselves.
• Our company's connector would have to point to the dataset name rather than dataset ID. It was very frustrating because we change the dataset name a lot, and then we'd have to repoint it.
• It's very difficult to monitor the different integrations that go on because there isn't a consolidated dashboard.

Incentivized

There are really no other words to say, it is a very easy to use application that is more straightforward and has provided better results with the bulk of features that appeal to a very broad amount of users. There may be other CRM platforms out there that are more prevalent, but I have found them to be much more clunky and less intuitive than Sage CRM.

Incentivized

We are deeply entrenched in using Tibco Scribe capabilities, and we are only expanding our usage. It would be one thing if we used it only for a one-time data load, but we have several Scribe maps running constantly, keeping business-critical data up to date. And the ease of use for the occasional, mass data update or upload is simply icing on the cake. I'm a big Microsoft fan, so there is potential down the road to convert our Scribe data integrations to Microsoft Flow (or Power Automate as it is now called). But for now, the functionality just isn't there with Flow (Power Automate), plus the work involved to change all our current integrations would be a large undertaking. So for now and the foreseeable future, Scribe will remain our data integration tool of choice.

Incentivized

Excellent integration with the most important social networks (LinkedIn, Facebook and Twitter) to get leads. The mobile app is quite useful for speeding up the tasks at hand and not relying on the computer or being in the office to get them done.

Incentivized

As mentioned in the previous sections, setup and maintenance is extremely easy. We don't have many issues for which we need support and there is no need for deep technical skills to use Tibco Cloud Integration platform. The solution provides everything we need for our specific use case, being the replication of our Microsoft Dynamics 365 CRM data to our on premise database for reporting.

Incentivized

We have not had any issues with TIBCO not being available when needed. I have only had to contact support less than 5 times in about 5 year time frame due to syncing issues or a problem with the agent. Support is very quick to respond as well as very helpful.

Incentivized

Sage works very quickly based on the network you are using it on. It is internet based so if your network is slow, it will perform slowly. Reports seem to run reasonably fast, if there is too much information it is trying to populate that could slow it down a little. When Sage CRM is integrated with a Sage ERP product it doesn't tend to slow down either system at all

TIBCO Cloud Integration (including BusinessWorks and Scribe)'s performance of the user interface are not to be complained about. The user interface is swift and is a pleasant user experience. The replication jobs take some time to finish but that is because the number of records to be updated/created on a daily basis is quite big. I did split up the jobs between highrunners (entities with a lot of changes) I update on a daily basis and quite stable entities that I update weekly. That solved my issue of a way to long replication.

Incentivized

Support team is really slow and they need to work on this really. Sometimes it takes days to resolve a simple query and there is no way to get it expedited. Rest the product is is amazing but the team should look into the costumer support and get it working

Incentivized

For creating new process, you have lots of palettes to do every develop you need. For created process it is easy to understand even if you have ever seen before it. You can analyze your process in all their detail. User Experience is positive for beginner and expertise people. Just debug mode is still raw, but better in TIBCO BusinessWorks 6.x than TIBCO BusinessWorks 5.x .

Incentivized

Most training would come after a upgrade. Otherwise we would self teach new employees. Training was with a Sage Software partner SWK technologies.

Incentivized

Before using TIBCO Businessworks, I participated an official training with a specialized instructor. In this training, I learned what I needed to know to build some applications or web services and how to manage its. It was been very important to me. I understood many technical stuff to familiarize with this powerful platform. I can advice TIBCO Educational Services.

Incentivized

really good resources

Incentivized

The implementation and upgrades were rather quick and straight forward. Attempting to link Sage CRM with Sage 100 ERP however was a nightmare and will be avoided by us in the future due to numerous issues.

Incentivized

If we don't design the process correctly, it can do lot of damage (like deleting files or data etc.,) and might assume product issue rather than a design flaw. So it is always recommended to do thorough unit testing , QA and a design review even for a small process to avoid major problems.

Incentivized

Whilst SAGE CRM was selected around 10 years ago and we became a partner, the main contenders would have been at the time Sales Logix and MS CRM 4.0. However, we had extensive experience of the mid-market CRM's and decided on SAGE CRM since it had a clean, easy to understand interface and importantly offered both workflow automation and Self Service capability, all of which across both the Case and Sales and Marketing functionality was seamless and saved time. As it was pure browser based, access was from anywhere we wanted. In my view, SAGE CRM still stacks up well against all the other mid-market CRM systems and offers good value for money, but more importantly, it is an easy to operate and customisable solution which user like. Again, we can teach administration users very quickly to support and customise themselves since the admin. function are clear as well.

Used TIBCO for migration of our data for our learning management system.TIBCO, succesful Content ,data migration(courses, classes, registrations, transcripts etc.) ,User migration(Internal users and Partner migration)and Report migrationIntegrations with different applications Workday,Single Sign-On,CertTracker,Okta,Partner contact sync and Questionmark is succesful.LOD: Learn on demand is a third party vendor application where all Virtual classes are delivered by the vendor application. Learning management system sends the class and registration events to learn on demand via real time web service call through TIBCO

Incentivized

We could easily add multiple agents and new systems. This had no impact on the performance. We had some issues because flows cannot be splitted and called by each other. So you have lots of flows which are the same. It would be great if this was improved. Also transferring values via variables between flows seems to be impossible. You can only use global lists with dictionaries.

Incentivized

• It is very affordable in pricing, compared to competitors
• Lead management and convertion into prospects is also a very easy process
• Lead capture from web pages should be available, and better ways to capture leads from tradeshows by uploading directly from scanned business cards

Incentivized

• Startup time - the quick time in which we can provision integrations means we can deliver requirements quickly, which is what our departments need
• The online training means we can easily get users up and running without the need for the internal cost of training
• Development time - The development that was needed to create connectors for our custom application was large

Incentivized