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Overall Satisfaction with TIBCO Cloud Integration (including BusinessWorks and Scribe)
In Asahi beverages we are using Scribe as an integration layer which connect to various systems like Dynamics AX, SAP PI/PO, Cognos, CRM etc.. In my experience this tool works well, but for monitoring purpose it should have much more visibility todays the data it is processing and at time takes much time to show the transactions in console. Coming to connections, it is not great tool to test or change the connection parameters. The Tibco support staff is great helpful. they helped us resolving few critical issues. We thank them for their support and help.
Pros
- We found Scribe tool is consistent for successfully processing data without any issues.
- Good ability to reconnecting the systems when ever their is any issue with source/target systems.
Cons
- I found Connecting to various systems is complex in Scribe when compared to BusinessWorks.
- Hard to view any successful data which Scribe processed, as it does not store and when the target system have any issues so at this time its hard to know what data Scribe has processed.
- I think to develop and deploy using BW apps are quite easy it lower the development costs.
- We are happy with the Tibco support staff, as they always gives more than 100% to resolve our issues.
Provide technical support: Respond to customer inquiries and issues related to TIBCO software products via phone, email, or support tickets. Troubleshoot and resolve technical problems to ensure customer satisfaction. Testing and validation: Assist customers in testing and validating TIBCO integrations, configurations, and deployments. Problem diagnosis and resolution: Analyze and diagnose complex technical issues reported by customers. Collaborate with customers and internal teams to identify root causes and provide effective solutions.Continuous improvement: Identify opportunities for process improvements, automation, and efficiency gains within the support function. Collaborate with cross-functional teams to implement enhancements and drive customer satisfaction.
Do you think TIBCO Integration (including BusinessWorks and Flogo) delivers good value for the price?
Yes
Are you happy with TIBCO Integration (including BusinessWorks and Flogo)'s feature set?
Yes
Did TIBCO Integration (including BusinessWorks and Flogo) live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of TIBCO Integration (including BusinessWorks and Flogo) go as expected?
Yes
Would you buy TIBCO Integration (including BusinessWorks and Flogo) again?
Yes
Comments
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