Item: TIBCO Integration (including BusinessWorks and Flogo)
Rating: 9
Author: charan gahlot

Use Cases and Deployment Scope

In Asahi beverages we are using Scribe as an integration layer which connect to various systems like Dynamics AX, SAP PI/PO, Cognos, CRM etc.. In my experience this tool works well, but for monitoring purpose it should have much more visibility todays the data it is processing and at time takes much time to show the transactions in console. Coming to connections, it is not great tool to test or change the connection parameters. The Tibco support staff is great helpful. they helped us resolving few critical issues. We thank them for their support and help.

Pros and Cons

We found Scribe tool is consistent for successfully processing data without any issues.
Good ability to reconnecting the systems when ever their is any issue with source/target systems.

I found Connecting to various systems is complex in Scribe when compared to BusinessWorks.
Hard to view any successful data which Scribe processed, as it does not store and when the target system have any issues so at this time its hard to know what data Scribe has processed.

Return on Investment

I think to develop and deploy using BW apps are quite easy it lower the development costs.
We are happy with the Tibco support staff, as they always gives more than 100% to resolve our issues.

TIBCO Platform Integration

We use only Tibco Scribe.

Scalability

The Tibco BusinessWorks and Scribe gives flexibility and Scalability towards developing various apps and good tools to monitor them.

Alternatives Considered

Provide technical support: Respond to customer inquiries and issues related to TIBCO software products via phone, email, or support tickets. Troubleshoot and resolve technical problems to ensure customer satisfaction. Testing and validation: Assist customers in testing and validating TIBCO integrations, configurations, and deployments. Problem diagnosis and resolution: Analyze and diagnose complex technical issues reported by customers. Collaborate with customers and internal teams to identify root causes and provide effective solutions.Continuous improvement: Identify opportunities for process improvements, automation, and efficiency gains within the support function. Collaborate with cross-functional teams to implement enhancements and drive customer satisfaction.

Key Insights

Do you think TIBCO Integration (including BusinessWorks and Flogo) delivers good value for the price?

Yes

Are you happy with TIBCO Integration (including BusinessWorks and Flogo)'s feature set?

Yes

Did TIBCO Integration (including BusinessWorks and Flogo) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TIBCO Integration (including BusinessWorks and Flogo) go as expected?

Yes

Would you buy TIBCO Integration (including BusinessWorks and Flogo) again?

Yes

Likelihood to Recommend

In BusinessWorks it is quite easy to develop applications and monitor where as it is not similar with Scribe. The data which successfully processed in Scribe is quite difficult to view. I think the Scribe console tool should have better view for the data it has processed.At times we founds some of our sales orders are missing which are unable to update/insert in the DB, after investigation found the issue is in Scribe tool. A case has been raised 02129657 for the same and as per the guidelines from the Scribe support engineer we did changes in the shutdown interval to zero. ''update SCRIBEINTERNAL.SCRIBE.KSYNC
set keyvalue= 0 where KEYNAME = 'SETTINGS.SHUTDOWNINTERVAL''. Later this change we started getting alert emails like ''Fatal error 325 occurred: Message processor shutting down
- defined maximum memory usage (900MB) exceeded. Please contact Scribe support
at support@scribesoft.com if this
problem persists''. We found this issue is a critical one as the occurrences of it is decreased but still it is persist.

TIBCO Products Used

TIBCO Scribe

The Best integration tool in the world.

Overall Satisfaction with TIBCO Cloud Integration (including BusinessWorks and Scribe)