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Efficiently Integrates Data from Multiple Sources
Updated July 19, 2022

Efficiently Integrates Data from Multiple Sources

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TIBCO Cloud Integration (including BusinessWorks and Scribe)

We use Tibco Cloud Integration in syncing our data to Salesforce.
  • Easily maps data.
  • Provides the ability to use logic with data.
  • Quick response when syncing data.
  • Could provide simpler connector requirements.
  • We've had difficulty troubleshooting issues without involving support.
  • Provide templates to follow as a guide.
  • Provides the ability to gather data from multiple sources to map into a CRM solution using TIBCO.
  • Allows our organization to become more data-driven.
  • Provides the ability for the staff to see a snapshot of customer data from multiple systems in our CRM solution.
  • Mapping data from data store to Salesforce CRM
  • Ability to retrieve data from multiple sources to import into Salesforce CRM
  • Data is able to be imported on a schedule
1 - IT
We have not implemented any other integration solution other than TIBCO. TIBCO provides what we needed to map data from our multiple sources into our CRM solution for a reasonable price and usability.
  • Product Usability
We wanted to verify the usability of the product to ensure we could successfully upload our data to Salesforce with limited interaction on our part and without any need for continued attention by us once we set up the integration.
  • In-person training
My only training was from another colleague who learned from a TIBCO/Scribe technician using a remote training session.
Using TIBCO has made the integration of our data into Salesforce very streamlined. It has saved us time and allows the data to be uploaded into Salesforce efficiently.

Do you think TIBCO Cloud Integration (including BusinessWorks and Scribe) delivers good value for the price?

Yes

Are you happy with TIBCO Cloud Integration (including BusinessWorks and Scribe)'s feature set?

Yes

Did TIBCO Cloud Integration (including BusinessWorks and Scribe) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TIBCO Cloud Integration (including BusinessWorks and Scribe) go as expected?

Yes

Would you buy TIBCO Cloud Integration (including BusinessWorks and Scribe) again?

Yes

Can add some logic to the solutions in TIBCO so the data is accurate. Previewing the data to confirm the logic has been an important lesson.
Well suited with data housed in a data store, but would probably not be as well suited if you're wanting to use real-time data from multiple different sources, from what we know of.

TIBCO Cloud Integration Feature Ratings

Cloud Data Integration
5.3
Pre-built connectors
6
Support for real-time and batch integration
5
Monitoring console
5

TIBCO Cloud Capabilities

We noticed faster syncing which had a reduction in operating costs and improved operations and customer satisfaction.
We did not encounter any issues with the cloud based adoption. We migrated from the on-premise tool to the cloud-based product provided by TIBCO.
We used our existing applications built using TIBCO. This allowed us to seamlessly move to TIBCO's cloud without hassle or downtime.
Our organization's needs continue to be met by TIBCO. Even though our needs haven't significantly changed since we first adopted TIBCO, we feel that TIBCO's solution would successfully meet what we required.
The few times I have contacted TIBCO Scribe for support, the technicians have always been helpful and quick to respond. I have have never had issues so far where the support was not exceptional.
Yes, the feedback has been taken into consideration. The feedback given was receptive and seems to have been relayed to the appropriate areas.
  • Integration with Salesforce CRM
  • Add logic to field mappings

Requirement & Considerations

Import data from multiple sources into Salesforce. TIBCO was able to meet that need for us.
We did not look at others since TIBCO was a recommendation.
No, we will not expand our use of TIBCO in the future.

Evaluating TIBCO Cloud Integration (including BusinessWorks and Scribe) and Competitors

Purchasing

Did it meet our needs and was it within budget. Once we determined TIBCO was within our budget and could successfully meet our needs, we implemented TIBCO.
I would wonder if TIBCO could provide real time API calls from multiple data sources without much complex configuration?

Infrastructure Environment

We use TIBCO's on-premises agent installed on a server for use with syncing our data to Salesforce. Solutions configuration and syncing is performed using TIBCO online/Scribe.
We only use TIBCO/Scribe to sync data to Salesforce. We don't use any other tools integrated with TIBCO.

Learnings and Advice

We use TIBCO to sync data into Salesforce to see what services our customers use which allows us to promote other services to them. We use logic when syncing in the data so the data has relevance.
Work with the company for a tutorial and help out with the initial setup. We have both a Test and Prod environment. TIBCO assisted us with setting up the Test environment and we created the Prod environment configuration ourselves.
I haven't used the TIBCO Community as of yet.
Using the scheduler to sync the data is a nice feature so there isn't a need to manually sync the data.
Research if there is a utility that could pull our data real time without the need for us to upload the data into a data store on a periodic basis to then integrate into Salesforce.

Using TIBCO Cloud Integration core features

Automatic scheduling.
Entering logic and viewing results to verify data.
Fast response from support when needing assistance.

Automatic scheduling.
I didn't implement the auto scheduling right away and wish I would have.
I have not used any other cloud integrations so I cannot answer this question.

Using TIBCO Cloud Integration (including BusinessWorks and Scribe)

1 - The person that uses TIBCO Scribe has an IT background.
  • Potentially map from various data sources in various locations to Salesforce rather than just one data store
  • Use in creation of data lake which encompasses all our data from various systems into one location
TIBCO Scribe works well for us. It has a fast response time and meets our needs to map our data to Salesforce.

TIBCO Cloud Integration (including BusinessWorks and Scribe) Implementation

We should have requested documentation from the vendor when we implemented TIBCO Scribe so all of us understood the logic of the data mapping.
  • Implemented in-house
  • Understanding how to implement logic into the data mapping
  • Understanding how to map our data from multiple sources to what we wanted in Salesforce using Scribe

TIBCO Cloud Integration (including BusinessWorks and Scribe) Training

The training was done remotely rather than in person.
I would recommend someone at TIBCO to provide training unless you are familiar with data integration like this.

Configuring TIBCO Cloud Integration (including BusinessWorks and Scribe)

I would like more flexibility in the scheduling to include holidays and weekends. We sync data on the 10th of the month and there are issues when it falls on a holiday or over a weekend then the syncing process has to be manually done during the next business day to resolve any issues.
Not that comes to mind.
Some - we have done small customizations to the interface - It required some knowledge to customize the interface.
Some - we have added small pieces of custom code - We added some logic to the code in order to map the fields correctly.
No.

TIBCO Cloud Integration (including BusinessWorks and Scribe) Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
Need to explain problems multiple times
Yes
We do pay for premium support as we want to make sure our needs are met in a timely manner.
TIBCO Scribe support is fast to respond and courteous. They are knowledgeable, helpful, and pleasing to work with.

Using TIBCO Cloud Integration (including BusinessWorks and Scribe)

ProsCons
Like to use
Well integrated
Consistent
Feel confident using
Requires technical support
  • Figuring out which fields in the data store to map correctly
  • Including logic with the data mapping
  • Having to dig around for why syncing may have failed (was it an expired password, a new record that was added to the data but not yet mapped, etc)
It is the first and only cloud integration system we have used with Salesforce so we cannot compare to other solutions that are out there. However, TIBCO Scribe does meet our needs.

TIBCO Cloud Integration (including BusinessWorks and Scribe) Reliability

We use TIBCO only for syncing data into one Salesforce solution. We have not implemented TIBCO for any other solutions.
We have not had any issues with TIBCO not being available when needed. I have only had to contact support less than 5 times in about 5 year time frame due to syncing issues or a problem with the agent. Support is very quick to respond as well as very helpful.
Response time is very quick and we have not seen any issues with slowness re. other systems or software.

Integrating TIBCO Cloud Integration (including BusinessWorks and Scribe)

The interface is fairly easy to understand and use. We were provided guidance from TIBCO Scribe initially and were then able to continue the setup of the integration on our own without issue.
  • Salesforce CRM
We had never worked with an integration utility prior to using TIBCO Scribe so it did require assistance from the vendor but once we were given guidance on the process, we were able to successfully integrate our data using Scribe without very many issues.
  • No
NA
  • File import/export
Contact TIBCO with your questions and any assistance. They have been very helpful.

Relationship with TIBCO Software Inc.

I was not involved with the sales process.
TIBCO has been very responsive when I have needed to work with them.
I was not involved with any negotiations.
Ask questions and ask for assistance if needed to help guide you through the process.

Upgrading TIBCO Cloud Integration (including BusinessWorks and Scribe)

No - We have upgraded the agent only which is a streamlined process. No other upgrades have been implemented.
  • Unsure