What users are saying about
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
40 Ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.5 out of 100

Salesmate

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
40 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.3 out of 100

Likelihood to Recommend

Salesboom

Make sure you give them a good idea about your sales process and discuss with them how your data will be imported.
Steve Berkman | TrustRadius Reviewer

Salesmate

Any small sales organization, it's ideal. Best on market, without a doubt (I've tried them all so I should know). It's pretty seamless when it comes to managing and chasing your database. Can't express how hard this is to get right, and Salesmate has!
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Salesboom
8.4
Salesmate
9.3
Customer data management / contact management
Salesboom
9.1
Salesmate
9.4
Workflow management
Salesboom
8.2
Salesmate
9.4
Territory management
Salesboom
7.9
Salesmate
9.0
Opportunity management
Salesboom
9.1
Salesmate
9.5
Integration with email client (e.g., Outlook or Gmail)
Salesboom
7.9
Salesmate
9.3
Contract management
Salesboom
7.3
Salesmate
9.5
Quote & order management
Salesboom
9.1
Salesmate
9.3
Interaction tracking
Salesboom
9.1
Salesmate
9.4
Channel / partner relationship management
Salesboom
7.6
Salesmate
9.2

Customer Service & Support

Salesboom
7.5
Salesmate
9.4
Case management
Salesboom
7.9
Salesmate
9.4
Call center management
Salesboom
7.3
Salesmate
9.4
Help desk management
Salesboom
7.3
Salesmate

Marketing Automation

Salesboom
9.1
Salesmate
9.3
Lead management
Salesboom
9.1
Salesmate
9.4
Email marketing
Salesboom
9.1
Salesmate
9.3

CRM Project Management

Salesboom
9.0
Salesmate
9.3
Task management
Salesboom
9.1
Salesmate
9.4
Billing and invoicing management
Salesboom
8.8
Salesmate
Reporting
Salesboom
9.1
Salesmate
9.2

CRM Reporting & Analytics

Salesboom
8.9
Salesmate
9.2
Forecasting
Salesboom
9.1
Salesmate
9.1
Pipeline visualization
Salesboom
8.8
Salesmate
9.1
Customizable reports
Salesboom
8.8
Salesmate
9.3

Customization

Salesboom
8.6
Salesmate
9.5
Custom fields
Salesboom
9.1
Salesmate
9.4
Custom objects
Salesboom
8.8
Salesmate
9.5
Scripting environment
Salesboom
7.3
Salesmate
9.5
API for custom integration
Salesboom
9.1
Salesmate
9.5

Security

Salesboom
8.2
Salesmate
9.5
Single sign-on capability
Salesboom
7.3
Salesmate
9.5
Role-based user permissions
Salesboom
9.1
Salesmate
9.6

Social CRM

Salesboom
8.0
Salesmate
Social data
Salesboom
8.2
Salesmate
Social engagement
Salesboom
7.9
Salesmate

Integrations with 3rd-party Software

Salesboom
8.6
Salesmate
9.1
Marketing automation
Salesboom
9.1
Salesmate
9.1
Compensation management
Salesboom
8.2
Salesmate

Platform

Salesboom
7.3
Salesmate
9.4
Mobile access
Salesboom
7.3
Salesmate
9.4

Pros

Salesboom

  • As a customer of Salesboom we get a dedicated CRM consultant that helps out with customizations, data importing, etc.
  • Customer support is great.
  • The CRM gets updated quarterly without user intervention.
Tom Greenberg | TrustRadius Reviewer

Salesmate

  • For each client, it tracks emails, text messages, activities, files, calendar events, phone calls, to-do items.
  • Customization is quite good -- you add fields you need. Like was discovery received, full payment, partial payment, etc. You can later run reports.
  • Integration with other apps is good; I use QuickBooks and DocuSign.
  • Customer service is very good.
Mark Kershek | TrustRadius Reviewer

Cons

Salesboom

  • The billing and invoicing needs a bit of improvement.
  • We would like to see more ERP-like features.
  • The customer self service portal needs improvement.
Steve Berkman | TrustRadius Reviewer

Salesmate

  • The search feature can be buggy and does not allow for highlighted text to be typed on. You must clear the box or hit backspace before typing. The only app in my life that does this.
  • The dashboard button is pointless if it still makes you choose between legacy or classic.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Salesboom

No score
No answers yet
No answers on this topic

Salesmate

Salesmate 10.0
Based on 1 answer
Very happy with the customer service and the overall functionality of the program. With new features always being launched and discussed I'm looking fwd to growing with them
Matthew Gehrman | TrustRadius Reviewer

Usability

Salesboom

No score
No answers yet
No answers on this topic

Salesmate

Salesmate 9.6
Based on 33 answers
Really solid UX both for sales representatives, and management. Very intuitive and easy to get used to. Our sales reps have had a bit of a learning curve with this, but that's also due to the level of customization we implemented specific to our business. Once trained, the system will allow you to track pretty much anything natively...from calls, to times on calls, appointments, agreements...you name it, it can be tracked if setup correctly. As the implementor of the software, the support team have been invaluable in their assistance and are never too far away
Michael Eastwood | TrustRadius Reviewer

Support Rating

Salesboom

Salesboom 8.2
Based on 1 answer
We have a dedicated account manager and support. Whenever we need help we get it.
Steve Berkman | TrustRadius Reviewer

Salesmate

Salesmate 9.7
Based on 33 answers
This is where Salesmate, in my opinion, is most lacking. With other CRMs, I have been able to chat directly to the tech team, but with Salesmate it appears you have to go through customer service first, which honestly doesn't cut it. In fairness, Salesmate's online guides are very helpful and are usually sufficient to help you get the simple things done. However, as soon as you have a question of any complexity, getting customer service to understand the issue and help out has been like pulling teeth. I have experienced this half a dozen times. One example of this was when trying to migrate from our previous CRM. I had an issue migrating custom fields and notes from our old CRM. Only by the third support agent was I advised that what I was trying to do was not possible. Even then, the solution provided was initially incorrect, and even when I found the solution, it effectively meant me having to import our database 10 times (as each import could only take 1 note at a time). In the end, I had to manually import our database around 30 times before getting it right, costing our company many hours of lost time. We have now saved far more time than this using Salesmate, but that was one frustrating day!Overall I would advise using Salesmate only if you have a fairly simple CRM use case, or you are technologically capable to ride through the issues when trying to do something complex.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Salesboom

Salesboom worked with us from day one before purchasing our requirements. Once we rolled out the CRM implementation, their customer support is very helpful. The system is very user friendly, feature rich and the prices are very competitive.

Another Important advantage for Salesboom.com CRM is that they have a service level agreement, with an up time guarantee.
Tom Greenberg | TrustRadius Reviewer

Salesmate

Every call, chat and email creates a support ticket which is usually 24-48 hours for a response. I accomplished more with Salesmate support than I did with a month of the entire Fresh Works Suite. Also - all components are separate with Freshworks i.e. contacts to not sync between fresh caller, fresh desk, fresh sales and fresh everything. I could go on and on, but I have also tried Salesforce, Pipedrive, Zoho and many others.
Sales.mate is the BEST, I love them! Seriously.
Alexander Ceranek | TrustRadius Reviewer

Return on Investment

Salesboom

  • Less sales opportunities slip through the cracks.
  • Reduces sales redundant tasks and saves time.
  • Makes customers.
Tom Greenberg | TrustRadius Reviewer

Salesmate

  • It saved me so much time following up with leads. I move them to the next stage, and Salesmate does the rest.
  • It does a whole load of outreach for me. It's seamless.
  • I get a lot more responses from people in my pipeline - especially using SMS to follow up.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Salesboom

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Salesboom Editions & Modules

Additional Pricing Details

Salesmate

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Salesmate Editions & Modules

Edition
Starter$151
Growth$301
Boost$501
  1. per user monthly (20% off for annual subscriptions)
Additional Pricing Details
We offer built-in calling: Starting at $1.10 per month for your phone line & pay as you go credits

Rating Summary

Likelihood to Recommend

Salesboom
8.5
Salesmate
9.3

Likelihood to Renew

Salesboom
Salesmate
10.0

Usability

Salesboom
Salesmate
9.6

Support Rating

Salesboom
8.2
Salesmate
9.7

Add comparison