What users are saying about
2 Ratings
Top Rated
40 Ratings
2 Ratings
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Score 8.5 out of 100
Top Rated
40 Ratings
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Score 9.3 out of 100

Feature Set Ratings

  • Salesmate ranks higher in 9 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Integrations with 3rd-party Software, Platform

Sales Force Automation

8.4

Salesboom

84%
9.2

Salesmate

92%
Salesmate ranks higher in 8/9 features

Customer data management / contact management

9.1
91%
2 Ratings
9.4
94%
35 Ratings

Workflow management

8.2
82%
2 Ratings
9.1
91%
35 Ratings

Territory management

7.9
79%
2 Ratings
8.9
89%
9 Ratings

Opportunity management

9.1
91%
2 Ratings
9.5
95%
31 Ratings

Integration with email client (e.g., Outlook or Gmail)

7.9
79%
2 Ratings
9.3
93%
36 Ratings

Contract management

7.3
73%
1 Rating
9.6
96%
21 Ratings

Quote & order management

9.1
91%
2 Ratings
8.6
86%
19 Ratings

Interaction tracking

9.1
91%
2 Ratings
9.3
93%
31 Ratings

Channel / partner relationship management

7.6
76%
2 Ratings
9.1
91%
22 Ratings

Customer Service & Support

7.5

Salesboom

75%
9.5

Salesmate

95%
Salesmate ranks higher in 2/3 features

Case management

7.9
79%
2 Ratings
9.5
95%
11 Ratings

Call center management

7.3
73%
1 Rating
9.5
95%
10 Ratings

Help desk management

7.3
73%
2 Ratings
N/A
0 Ratings

Marketing Automation

9.1

Salesboom

91%
9.2

Salesmate

92%
Salesboom ranks higher in 1/2 features

Lead management

9.1
91%
2 Ratings
9.0
90%
34 Ratings

Email marketing

9.1
91%
2 Ratings
9.4
94%
33 Ratings

CRM Project Management

9.0

Salesboom

90%
9.3

Salesmate

93%
Salesmate ranks higher in 2/3 features

Task management

9.1
91%
2 Ratings
9.4
94%
33 Ratings

Billing and invoicing management

8.8
88%
2 Ratings
N/A
0 Ratings

Reporting

9.1
91%
2 Ratings
9.2
92%
29 Ratings

CRM Reporting & Analytics

8.9

Salesboom

89%
9.2

Salesmate

92%
Salesmate ranks higher in 3/3 features

Forecasting

9.1
91%
2 Ratings
9.1
91%
24 Ratings

Pipeline visualization

8.8
88%
2 Ratings
9.1
91%
34 Ratings

Customizable reports

8.8
88%
2 Ratings
9.4
94%
29 Ratings

Customization

8.6

Salesboom

86%
9.5

Salesmate

95%
Salesmate ranks higher in 4/4 features

Custom fields

9.1
91%
2 Ratings
9.5
95%
35 Ratings

Custom objects

8.8
88%
2 Ratings
9.6
96%
24 Ratings

Scripting environment

7.3
73%
1 Rating
9.4
94%
15 Ratings

API for custom integration

9.1
91%
1 Rating
9.4
94%
21 Ratings

Security

8.2

Salesboom

82%
9.5

Salesmate

95%
Salesmate ranks higher in 2/2 features

Single sign-on capability

7.3
73%
1 Rating
9.5
95%
27 Ratings

Role-based user permissions

9.1
91%
1 Rating
9.6
96%
31 Ratings

Social CRM

8.0

Salesboom

80%

Salesmate

Feature Set Not Supported
N/A
Salesboom ranks higher in 2/2 features

Social data

8.2
82%
2 Ratings
N/A
0 Ratings

Social engagement

7.9
79%
2 Ratings
N/A
0 Ratings

Integrations with 3rd-party Software

8.6

Salesboom

86%
8.7

Salesmate

87%
Salesboom ranks higher in 2/2 features

Marketing automation

9.1
91%
1 Rating
8.7
87%
28 Ratings

Compensation management

8.2
82%
1 Rating
N/A
0 Ratings

Platform

7.3

Salesboom

73%
9.4

Salesmate

94%
Salesmate ranks higher in 1/1 features

Mobile access

7.3
73%
2 Ratings
9.4
94%
33 Ratings

Attribute Ratings

  • Salesmate is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

8.5

Salesboom

85%
2 Ratings
9.3

Salesmate

93%
36 Ratings

Likelihood to Renew

Salesboom

N/A
0 Ratings
9.1

Salesmate

91%
2 Ratings

Usability

Salesboom

N/A
0 Ratings
9.6

Salesmate

96%
35 Ratings

Support Rating

8.2

Salesboom

82%
2 Ratings
9.7

Salesmate

97%
35 Ratings

Implementation Rating

Salesboom

N/A
0 Ratings
9.1

Salesmate

91%
1 Rating

Likelihood to Recommend

Salesboom.com

Make sure you give them a good idea about your sales process and discuss with them how your data will be imported.
Read full review

RapidOps, Inc.

Salesmate is an excellent choice for small and medium businesses looking for an incredibly powerful CRM platform. The only use case where it may not be best suited is for larger companies or enterprise applications. For those unique cases that need robust custom-built solutions, Salesforce may be a better fit. However, for most companies, this platform features incredible capabilities.
Read full review

Pros

Salesboom.com

  • As a customer of Salesboom we get a dedicated CRM consultant that helps out with customizations, data importing, etc.
  • Customer support is great.
  • The CRM gets updated quarterly without user intervention.
Read full review

RapidOps, Inc.

  • For each client, it tracks emails, text messages, activities, files, calendar events, phone calls, to-do items.
  • Customization is quite good -- you add fields you need. Like was discovery received, full payment, partial payment, etc. You can later run reports.
  • Integration with other apps is good; I use QuickBooks and DocuSign.
  • Customer service is very good.
Read full review

Cons

Salesboom.com

  • The billing and invoicing needs a bit of improvement.
  • We would like to see more ERP-like features.
  • The customer self service portal needs improvement.
Read full review

RapidOps, Inc.

  • The search feature can be buggy and does not allow for highlighted text to be typed on. You must clear the box or hit backspace before typing. The only app in my life that does this.
  • The dashboard button is pointless if it still makes you choose between legacy or classic.
Read full review

Pricing Details

Salesboom

Starting Price

$0

Editions & Modules

Salesboom editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Salesmate

    Starting Price

    $0

    Editions & Modules

    Salesmate editions and modules pricing
    EditionModules
    Starter151
    Growth302
    Boost503
    EnterpriseCustom4

    Footnotes

    1. per user monthly (20% off for annual subscriptions)
    2. per user monthly (20% off for annual subscriptions)
    3. per user monthly (20% off for annual subscriptions)
    4. none

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    We offer built-in calling: Starting at $1.10 per month for your phone line & pay as you go credits

    Likelihood to Renew

    Salesboom.com

    No answers on this topic

    RapidOps, Inc.

    Very happy with the customer service and the overall functionality of the program. With new features always being launched and discussed I'm looking fwd to growing with them
    Read full review

    Usability

    Salesboom.com

    No answers on this topic

    RapidOps, Inc.

    Really solid UX both for sales representatives, and management. Very intuitive and easy to get used to. Our sales reps have had a bit of a learning curve with this, but that's also due to the level of customization we implemented specific to our business. Once trained, the system will allow you to track pretty much anything natively...from calls, to times on calls, appointments, agreements...you name it, it can be tracked if setup correctly. As the implementor of the software, the support team have been invaluable in their assistance and are never too far away
    Read full review

    Support Rating

    Salesboom.com

    We have a dedicated account manager and support. Whenever we need help we get it.
    Read full review

    RapidOps, Inc.

    This is where Salesmate, in my opinion, is most lacking. With other CRMs, I have been able to chat directly to the tech team, but with Salesmate it appears you have to go through customer service first, which honestly doesn't cut it. In fairness, Salesmate's online guides are very helpful and are usually sufficient to help you get the simple things done. However, as soon as you have a question of any complexity, getting customer service to understand the issue and help out has been like pulling teeth. I have experienced this half a dozen times. One example of this was when trying to migrate from our previous CRM. I had an issue migrating custom fields and notes from our old CRM. Only by the third support agent was I advised that what I was trying to do was not possible. Even then, the solution provided was initially incorrect, and even when I found the solution, it effectively meant me having to import our database 10 times (as each import could only take 1 note at a time). In the end, I had to manually import our database around 30 times before getting it right, costing our company many hours of lost time. We have now saved far more time than this using Salesmate, but that was one frustrating day! Overall I would advise using Salesmate only if you have a fairly simple CRM use case, or you are technologically capable to ride through the issues when trying to do something complex.
    Read full review

    Implementation Rating

    Salesboom.com

    No answers on this topic

    RapidOps, Inc.

    No - All very straightforward and simple.
    Read full review

    Alternatives Considered

    Salesboom.com

    Salesboom worked with us from day one before purchasing our requirements. Once we rolled out the CRM implementation, their customer support is very helpful. The system is very user friendly, feature rich and the prices are very competitive.

    Another Important advantage for Salesboom.com CRM is that they have a service level agreement, with an up time guarantee.
    Read full review

    RapidOps, Inc.

    Every call, chat and email creates a support ticket which is usually 24-48 hours for a response. I accomplished more with Salesmate support than I did with a month of the entire Fresh Works Suite. Also - all components are separate with Freshworks i.e. contacts to not sync between fresh caller, fresh desk, fresh sales and fresh everything. I could go on and on, but I have also tried Salesforce, Pipedrive, Zoho and many others.
    Sales.mate is the BEST, I love them! Seriously.
    Read full review

    Return on Investment

    Salesboom.com

    • Less sales opportunities slip through the cracks.
    • Reduces sales redundant tasks and saves time.
    • Makes customers.
    Read full review

    RapidOps, Inc.

    • It saved me so much time following up with leads. I move them to the next stage, and Salesmate does the rest.
    • It does a whole load of outreach for me. It's seamless.
    • I get a lot more responses from people in my pipeline - especially using SMS to follow up.
    Read full review

    Screenshots

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