What users are saying about
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
21 Ratings
23 Ratings

Salesflare

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
21 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.4 out of 100
23 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.7 out of 100

Likelihood to Recommend

Salesflare

In my opinion, Salesflare is an excellent CRM for small businesses. It includes everything a small business needs to manage leads, deals, and contacts in one convenient location. When a client needs more information or something done, I can quickly record it in their account—perfect for B2B SaaS and small businesses selling B2B in general.
Aononna Tazin | TrustRadius Reviewer

ServiceTitan

LIES! LIES! LIES!!!!!!!!!!!!!!!!!!!!!!!!Service Titian caused us so much grief and our company thousand's of dollars. They promised us they work well with our Quickbooks program. LIES! The amount of hours we spent on the phone with them, they should be paying me! All the issues that came about, they didn't even know how to fix themselves. We had to wait days for them to come up with solutions and call us back. So many batch's we transferred over to Quickbooks the amounts were completely wrong, doubled our transactions, or put into the wrong place. As you can see with other reviews the managed tech's price is outrageous. As well as the time cards, we always had errors we had to fix with that as well. DO NOT USE SERVICE TITIAN, IT WILL MAKE YOUR JOB 1000X HARDER!!!!!!!!!!!!! WAY TOO COMPLICATED THEN IT NEEDS TO BE AND HALF THE EMPLOYEES DON'T KNOW HOW TO HELP YOU.
Joyce Engelsen | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Salesflare
8.0
ServiceTitan
Customer data management / contact management
Salesflare
8.5
ServiceTitan
Workflow management
Salesflare
8.0
ServiceTitan
Territory management
Salesflare
5.1
ServiceTitan
Opportunity management
Salesflare
8.2
ServiceTitan
Integration with email client (e.g., Outlook or Gmail)
Salesflare
9.1
ServiceTitan
Contract management
Salesflare
10.0
ServiceTitan
Quote & order management
Salesflare
6.1
ServiceTitan
Interaction tracking
Salesflare
8.5
ServiceTitan
Channel / partner relationship management
Salesflare
8.1
ServiceTitan

Customer Service & Support

Salesflare
8.3
ServiceTitan
Case management
Salesflare
9.0
ServiceTitan
Call center management
Salesflare
7.0
ServiceTitan
Help desk management
Salesflare
9.0
ServiceTitan

Marketing Automation

Salesflare
8.0
ServiceTitan
Lead management
Salesflare
8.0
ServiceTitan
Email marketing
Salesflare
8.0
ServiceTitan

CRM Project Management

Salesflare
8.1
ServiceTitan
Task management
Salesflare
8.1
ServiceTitan
Billing and invoicing management
Salesflare
8.0
ServiceTitan
Reporting
Salesflare
8.1
ServiceTitan

CRM Reporting & Analytics

Salesflare
7.9
ServiceTitan
Forecasting
Salesflare
7.6
ServiceTitan
Pipeline visualization
Salesflare
9.0
ServiceTitan
Customizable reports
Salesflare
7.2
ServiceTitan

Customization

Salesflare
8.9
ServiceTitan
Custom fields
Salesflare
8.5
ServiceTitan
Custom objects
Salesflare
10.0
ServiceTitan
API for custom integration
Salesflare
8.4
ServiceTitan

Security

Salesflare
8.3
ServiceTitan
Single sign-on capability
Salesflare
8.6
ServiceTitan
Role-based user permissions
Salesflare
8.1
ServiceTitan

Social CRM

Salesflare
8.5
ServiceTitan
Social data
Salesflare
8.4
ServiceTitan
Social engagement
Salesflare
8.6
ServiceTitan

Integrations with 3rd-party Software

Salesflare
8.5
ServiceTitan
Marketing automation
Salesflare
8.1
ServiceTitan
Compensation management
Salesflare
9.0
ServiceTitan

Platform

Salesflare
8.7
ServiceTitan
Mobile access
Salesflare
8.7
ServiceTitan

Pros

Salesflare

  • Zero learning curve, one-minute setup and dead easy to integrate with complementary tools.
  • Powerful data automation features so everything you do has maximum bottom-line impact.
  • Stellar customer support: response is quick and the team really goes out of their way to solve your specific problems. Up to setting up custom solutions for you.
Gilles De Clerck | TrustRadius Reviewer

ServiceTitan

  • Real-time tracking. The biggest problem in logistics in, my opinion, is knowing if your products are arriving on time or not especially as it pertains to food, that was huge here.
  • Most of our managers travel constantly from corporate to distribution because of how centralized the company is they needed something flexible that allowed them to run reports whenever and however.
  • Ease of use - I'll be honest in that our employees are not the cream of the crop as it pertains to their education, this software made the learning process simple.
John Chavez | TrustRadius Reviewer

Cons

Salesflare

  • It works wonderfully as a CRM for freelancers, consultants and small teams but feels like it would become more difficult to integrate with larger teams
  • Sometimes have issues with email syncing with missing emails or having to reconnect my email to Salesflare
  • Emails are sent from the app using their own servers, I would prefer to send via my own email system (Gsuite) for better delivery
Gary Shouldis | TrustRadius Reviewer

ServiceTitan

  • We'd like to be able to text estimates (currently, email is the only function)
  • We'd like to have audit trails on Customer and Location records (currently only at the job level)
  • We'd like to be able to email/text the customer multiple options within estimates, like the techs can do on their tablet, it's just not a function that can be presented by the office.
Courtney Van Delden | TrustRadius Reviewer

Usability

Salesflare

Salesflare 8.9
Based on 9 answers
The pipeline, which is the core of the platform, is very clear and full of features. On top of that Salesflare added automations, integrations, plugins and emails. You can easily get your leads there from any platform and nurture your leads until you get the deal done. I think any business can benefit from using this sales CRM.
Tomer Aharon | TrustRadius Reviewer

ServiceTitan

No score
No answers yet
No answers on this topic

Support Rating

Salesflare

Salesflare 9.1
Based on 9 answers
Hit them on Chat support, and you are gonna get a response within a few minutes (if not in a few hours, during weekends)But they are gonna keep following with you till they make sure that your query has been resolved. Keep it up!
Sampath S | TrustRadius Reviewer

ServiceTitan

No score
No answers yet
No answers on this topic

Alternatives Considered

Salesflare

Salesflare does its own thing compared to the others I've tried. It's unique even though it shares many of the main features a CRM should have. Salesforce Lightning is amazing and feature-packed but can often get overwhelming depending on your use case. I never experience any slight lag or load times with Salesflare. Lightning can sometimes hang depending on your browser etc.
Kevin Miller | TrustRadius Reviewer

ServiceTitan

No comparisons. Everyone tries to emulate Service Titan. Service Titan has had the best support. Service Titan also seems like they have a better development team to build out their product and listen to client feedback. Where that's helpful is that they're constantly pushing the envelope of what's possible with enhancing client experience and streamlining operations for a business owner.
Anonymous | TrustRadius Reviewer

Return on Investment

Salesflare

  • So far, as optimistic as I am about using the CRM, I've seen a short and speedy return on my investment.
  • Our sales process will quickly become more focused and effective. It's part of our operations and saves us time, but we've never tracked the financial impact.
Aononna Tazin | TrustRadius Reviewer

ServiceTitan

  • We can more effectively retain customers and send them offers if it's been a while since their last visit.
  • Our cash flow has dramatically improved because now the technicians invoice everything.
  • We can get estimates out the door within the hour, not days later.
Evan Rasmussen | TrustRadius Reviewer

Screenshots

Pricing Details

Salesflare

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Salesflare Editions & Modules

Edition
Growth$291
Pro$491
Enterprise$991
  1. per user per month
Additional Pricing Details

ServiceTitan

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required

ServiceTitan Editions & Modules

Edition
ServiceTitan$3981
ServiceTitan$1252
  1. per month
  2. per technician/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Salesflare
9.1
ServiceTitan
6.9

Usability

Salesflare
8.9
ServiceTitan

Support Rating

Salesflare
9.1
ServiceTitan

Add comparison