What users are saying about
23 Ratings
25 Ratings
23 Ratings
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Score 8.4 out of 100
25 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Feature Set Ratings

    Sales Force Automation

    8.0

    Salesflare

    80%

    ServiceTitan

    Feature Set Not Supported
    N/A
    Salesflare ranks higher in 9/9 features

    Customer data management / contact management

    8.5
    85%
    11 Ratings
    N/A
    0 Ratings

    Workflow management

    8.2
    82%
    11 Ratings
    N/A
    0 Ratings

    Territory management

    5.1
    51%
    2 Ratings
    N/A
    0 Ratings

    Opportunity management

    8.1
    81%
    11 Ratings
    N/A
    0 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    9.1
    91%
    11 Ratings
    N/A
    0 Ratings

    Contract management

    10.0
    100%
    1 Rating
    N/A
    0 Ratings

    Quote & order management

    6.1
    61%
    2 Ratings
    N/A
    0 Ratings

    Interaction tracking

    8.5
    85%
    11 Ratings
    N/A
    0 Ratings

    Channel / partner relationship management

    8.2
    82%
    7 Ratings
    N/A
    0 Ratings

    Customer Service & Support

    8.3

    Salesflare

    83%

    ServiceTitan

    Feature Set Not Supported
    N/A
    Salesflare ranks higher in 3/3 features

    Case management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Call center management

    7.0
    70%
    1 Rating
    N/A
    0 Ratings

    Help desk management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Marketing Automation

    8.2

    Salesflare

    82%

    ServiceTitan

    Feature Set Not Supported
    N/A
    Salesflare ranks higher in 2/2 features

    Lead management

    8.2
    82%
    10 Ratings
    N/A
    0 Ratings

    Email marketing

    8.2
    82%
    9 Ratings
    N/A
    0 Ratings

    CRM Project Management

    8.0

    Salesflare

    80%

    ServiceTitan

    Feature Set Not Supported
    N/A
    Salesflare ranks higher in 3/3 features

    Task management

    8.0
    80%
    11 Ratings
    N/A
    0 Ratings

    Billing and invoicing management

    8.0
    80%
    1 Rating
    N/A
    0 Ratings

    Reporting

    8.0
    80%
    11 Ratings
    N/A
    0 Ratings

    CRM Reporting & Analytics

    8.0

    Salesflare

    80%

    ServiceTitan

    Feature Set Not Supported
    N/A
    Salesflare ranks higher in 3/3 features

    Forecasting

    7.6
    76%
    9 Ratings
    N/A
    0 Ratings

    Pipeline visualization

    8.9
    89%
    11 Ratings
    N/A
    0 Ratings

    Customizable reports

    7.5
    75%
    10 Ratings
    N/A
    0 Ratings

    Customization

    8.8

    Salesflare

    88%

    ServiceTitan

    Feature Set Not Supported
    N/A
    Salesflare ranks higher in 3/3 features

    Custom fields

    8.3
    83%
    10 Ratings
    N/A
    0 Ratings

    Custom objects

    10.0
    100%
    2 Ratings
    N/A
    0 Ratings

    API for custom integration

    8.2
    82%
    10 Ratings
    N/A
    0 Ratings

    Security

    8.2

    Salesflare

    82%

    ServiceTitan

    Feature Set Not Supported
    N/A
    Salesflare ranks higher in 2/2 features

    Single sign-on capability

    8.4
    84%
    7 Ratings
    N/A
    0 Ratings

    Role-based user permissions

    8.0
    80%
    10 Ratings
    N/A
    0 Ratings

    Social CRM

    8.4

    Salesflare

    84%

    ServiceTitan

    Feature Set Not Supported
    N/A
    Salesflare ranks higher in 2/2 features

    Social data

    8.5
    85%
    8 Ratings
    N/A
    0 Ratings

    Social engagement

    8.3
    83%
    8 Ratings
    N/A
    0 Ratings

    Integrations with 3rd-party Software

    8.7

    Salesflare

    87%

    ServiceTitan

    Feature Set Not Supported
    N/A
    Salesflare ranks higher in 2/2 features

    Marketing automation

    8.4
    84%
    8 Ratings
    N/A
    0 Ratings

    Compensation management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Platform

    8.7

    Salesflare

    87%

    ServiceTitan

    Feature Set Not Supported
    N/A
    Salesflare ranks higher in 1/1 features

    Mobile access

    8.7
    87%
    11 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Salesflare is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Salesflare

    90%
    11 Ratings
    6.6

    ServiceTitan

    66%
    11 Ratings

    Usability

    8.9

    Salesflare

    89%
    9 Ratings

    ServiceTitan

    N/A
    0 Ratings

    Support Rating

    9.1

    Salesflare

    91%
    9 Ratings

    ServiceTitan

    N/A
    0 Ratings

    Likelihood to Recommend

    Salesflare

    In my opinion, Salesflare is an excellent CRM for small businesses. It includes everything a small business needs to manage leads, deals, and contacts in one convenient location. When a client needs more information or something done, I can quickly record it in their account—perfect for B2B SaaS and small businesses selling B2B in general.
    Read full review

    ServiceTitan

    LIES! LIES! LIES!!!!!!!!!!!!!!!!!!!!!!!!Service Titian caused us so much grief and our company thousand's of dollars. They promised us they work well with our Quickbooks program. LIES! The amount of hours we spent on the phone with them, they should be paying me! All the issues that came about, they didn't even know how to fix themselves. We had to wait days for them to come up with solutions and call us back. So many batch's we transferred over to Quickbooks the amounts were completely wrong, doubled our transactions, or put into the wrong place. As you can see with other reviews the managed tech's price is outrageous. As well as the time cards, we always had errors we had to fix with that as well. DO NOT USE SERVICE TITIAN, IT WILL MAKE YOUR JOB 1000X HARDER!!!!!!!!!!!!! WAY TOO COMPLICATED THEN IT NEEDS TO BE AND HALF THE EMPLOYEES DON'T KNOW HOW TO HELP YOU.
    Read full review

    Pros

    Salesflare

    • Zero learning curve, one-minute setup and dead easy to integrate with complementary tools.
    • Powerful data automation features so everything you do has maximum bottom-line impact.
    • Stellar customer support: response is quick and the team really goes out of their way to solve your specific problems. Up to setting up custom solutions for you.
    Read full review

    ServiceTitan

    • Real-time tracking. The biggest problem in logistics in, my opinion, is knowing if your products are arriving on time or not especially as it pertains to food, that was huge here.
    • Most of our managers travel constantly from corporate to distribution because of how centralized the company is they needed something flexible that allowed them to run reports whenever and however.
    • Ease of use - I'll be honest in that our employees are not the cream of the crop as it pertains to their education, this software made the learning process simple.
    Read full review

    Cons

    Salesflare

    • It works wonderfully as a CRM for freelancers, consultants and small teams but feels like it would become more difficult to integrate with larger teams
    • Sometimes have issues with email syncing with missing emails or having to reconnect my email to Salesflare
    • Emails are sent from the app using their own servers, I would prefer to send via my own email system (Gsuite) for better delivery
    Read full review

    ServiceTitan

    • We'd like to be able to text estimates (currently, email is the only function)
    • We'd like to have audit trails on Customer and Location records (currently only at the job level)
    • We'd like to be able to email/text the customer multiple options within estimates, like the techs can do on their tablet, it's just not a function that can be presented by the office.
    Read full review

    Pricing Details

    Salesflare

    Starting Price

    $29 per user per month

    Editions & Modules

    Salesflare editions and modules pricing
    EditionModules
    Growth291
    Pro492
    Enterprise993

    Footnotes

    1. per user per month
    2. per user per month
    3. per user per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    ServiceTitan

    Starting Price

    $125 per technician/per month

    Editions & Modules

    ServiceTitan editions and modules pricing
    EditionModules
    ServiceTitan3981
    ServiceTitan1252

    Footnotes

    1. per month
    2. per technician/per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required

    Additional Details

    Usability

    Salesflare

    The pipeline, which is the core of the platform, is very clear and full of features. On top of that Salesflare added automations, integrations, plugins and emails. You can easily get your leads there from any platform and nurture your leads until you get the deal done. I think any business can benefit from using this sales CRM.
    Read full review

    ServiceTitan

    No answers on this topic

    Support Rating

    Salesflare

    Hit them on Chat support, and you are gonna get a response within a few minutes (if not in a few hours, during weekends) But they are gonna keep following with you till they make sure that your query has been resolved. Keep it up!
    Read full review

    ServiceTitan

    No answers on this topic

    Alternatives Considered

    Salesflare

    Salesflare does its own thing compared to the others I've tried. It's unique even though it shares many of the main features a CRM should have. Salesforce Lightning is amazing and feature-packed but can often get overwhelming depending on your use case. I never experience any slight lag or load times with Salesflare. Lightning can sometimes hang depending on your browser etc.
    Read full review

    ServiceTitan

    No comparisons. Everyone tries to emulate Service Titan. Service Titan has had the best support. Service Titan also seems like they have a better development team to build out their product and listen to client feedback. Where that's helpful is that they're constantly pushing the envelope of what's possible with enhancing client experience and streamlining operations for a business owner.
    Read full review

    Return on Investment

    Salesflare

    • So far, as optimistic as I am about using the CRM, I've seen a short and speedy return on my investment.
    • Our sales process will quickly become more focused and effective. It's part of our operations and saves us time, but we've never tracked the financial impact.
    Read full review

    ServiceTitan

    • We can more effectively retain customers and send them offers if it's been a while since their last visit.
    • Our cash flow has dramatically improved because now the technicians invoice everything.
    • We can get estimates out the door within the hour, not days later.
    Read full review

    Screenshots

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