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Salesforce Agentforce Revenue Management vs. SAP Commerce Cloud

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Agentforce Revenue Management

    Score8.6 out of 10
    Mid-Size Companies (51-1,000 employees)
    Salesforce Revenue Cloud (formerly Salesforce CPQ or SteelBrick) is built and delivered on the Salesforce Platform and Salesforce1 Mobile App which enables users to create accurate sales quotes quickly and submit error-free orders on the fly from any device.

    $30

    Per User per Month

    SAP Commerce Cloud

    Score8.2 out of 10
    N/ASAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.N/A
    Pricing
    Agentforce Revenue ManagementSAP Commerce Cloud
    Editions & Modules
    Basic
    $30
    Per User per Month
    Professional
    $50
    Per User per Month
    Enterprise
    $75
    Per User per Month
    No answers on this topic
    Offerings
    Pricing Offerings
    Agentforce Revenue ManagementSAP Commerce Cloud
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Agentforce Revenue ManagementSAP Commerce Cloud
    Considered Both Products
    Salesforce
    No answer on this topic
    SAP
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    29 Answers
    97%
    Would buy again
    89 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    25 Answers
    93%
    Delivers good value for the price
    77 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    29 Answers
    96%
    Happy with the feature set
    88 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    21 Answers
    91%
    Lived up to sales and marketing promises
    60 Answers
    Implementation went as expected
    90%
    Implementation went as expected
    19 Answers
    91%
    Implementation went as expected
    73 Answers
    Features
    Agentforce Revenue ManagementSAP Commerce Cloud
    CPQ
    Comparison of CPQ features of Salesforce Agentforce Revenue Management and SAP Commerce Cloud
    Feature
    Salesforce Agentforce Revenue Management
    8.8
    38 Ratings
    1% above category average
    SAP Commerce Cloud
    -
    Ratings
    Quote sharing/sending9.037 Ratings00 Ratings
    Product configuration8.638 Ratings00 Ratings
    Configuration options8.536 Ratings00 Ratings
    Pricing rules8.835 Ratings00 Ratings
    Price adjustment8.037 Ratings00 Ratings
    Purchase history and open contracts8.830 Ratings00 Ratings
    Guided selling/Sales portal8.626 Ratings00 Ratings
    CPQ reporting & analytics9.030 Ratings00 Ratings
    CPQ-CRM integration9.035 Ratings00 Ratings
    Attachments to quotes9.337 Ratings00 Ratings
    Order capturing9.220 Ratings00 Ratings
    Online Storefront
    Comparison of Online Storefront features of Salesforce Agentforce Revenue Management and SAP Commerce Cloud
    Feature
    Salesforce Agentforce Revenue Management
    -
    Ratings
    SAP Commerce Cloud
    7.8
    104 Ratings
    0% below category average
    Product catalog & listings00 Ratings8.699 Ratings
    Product management00 Ratings8.1100 Ratings
    Bulk product upload00 Ratings8.096 Ratings
    Branding00 Ratings7.490 Ratings
    Mobile storefront00 Ratings7.291 Ratings
    Product variations00 Ratings8.092 Ratings
    Website integration00 Ratings8.097 Ratings
    Visual customization00 Ratings7.694 Ratings
    CMS00 Ratings7.195 Ratings
    Online Shopping Cart
    Comparison of Online Shopping Cart features of Salesforce Agentforce Revenue Management and SAP Commerce Cloud
    Feature
    Salesforce Agentforce Revenue Management
    -
    Ratings
    SAP Commerce Cloud
    8.1
    95 Ratings
    6% above category average
    Abandoned cart recovery00 Ratings8.014 Ratings
    Checkout user experience00 Ratings8.394 Ratings
    Online Payment System
    Comparison of Online Payment System features of Salesforce Agentforce Revenue Management and SAP Commerce Cloud
    Feature
    Salesforce Agentforce Revenue Management
    -
    Ratings
    SAP Commerce Cloud
    7.7
    82 Ratings
    8% below category average
    eCommerce security00 Ratings7.782 Ratings
    eCommerce Marketing
    Comparison of eCommerce Marketing features of Salesforce Agentforce Revenue Management and SAP Commerce Cloud
    Feature
    Salesforce Agentforce Revenue Management
    -
    Ratings
    SAP Commerce Cloud
    7.9
    93 Ratings
    3% above category average
    Promotions & discounts00 Ratings7.787 Ratings
    Personalized recommendations00 Ratings8.184 Ratings
    SEO00 Ratings7.982 Ratings
    eCommerce Business Management
    Comparison of eCommerce Business Management features of Salesforce Agentforce Revenue Management and SAP Commerce Cloud
    Feature
    Salesforce Agentforce Revenue Management
    -
    Ratings
    SAP Commerce Cloud
    8.1
    94 Ratings
    1% above category average
    Multi-site management00 Ratings7.987 Ratings
    Order processing00 Ratings8.490 Ratings
    Inventory management00 Ratings8.282 Ratings
    Shipping00 Ratings7.981 Ratings
    Custom functionality00 Ratings7.987 Ratings
    Best Alternatives
    Agentforce Revenue ManagementSAP Commerce Cloud
    Small Businesses
    QuoteWerks
    Score9.7 out of 10
    Ecwid by Lightspeed
    Score10 out of 10
    Medium-sized Companies
    QuoteWerks
    Score9.7 out of 10
    Shopify
    Score8.7 out of 10
    Enterprises
    Conga Advantage CPQ
    Score8.9 out of 10
    IBM Digital Commerce
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Agentforce Revenue ManagementSAP Commerce Cloud
    Likelihood to Recommend
    8.5
    (56 ratings)
    8.0
    (104 ratings)
    Likelihood to Renew
    9.1
    (1 ratings)
    8.4
    (5 ratings)
    Usability
    8.3
    (11 ratings)
    8.0
    (38 ratings)
    Availability
    9.1
    (1 ratings)
    -
    (0 ratings)
    Performance
    8.2
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    7.9
    (12 ratings)
    7.0
    (4 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.1
    (2 ratings)
    Ease of integration
    -
    (0 ratings)
    9.6
    (48 ratings)
    Product Scalability
    8.2
    (1 ratings)
    9.6
    (48 ratings)
    User Testimonials
    Agentforce Revenue ManagementSAP Commerce Cloud
    Likelihood to Recommend
    Salesforce
    What I like best is the ease of use to be able to track all opportunities and quotes in my daily sales tracker I also like the fact that you can reorganize the view for your opportunities. For instance, it is very similar to a spreadsheet where you can filter them by date, dollar amount, name, and several other ways. I found this to be less appropriate when we have to do multiple roles while assigning one task to multiple users. Column resizing within the Quote Line Editor is not supported in the Salesforce mobile app.
    Read full review
    SAP
    SAP Commerce Cloud is well-suited for large enterprises requiring robust personalization, seamless multi-channel integration, and the ability to handle high-volume transactions, especially during peak periods like Black Friday. Its scalability and advanced features make it ideal for businesses needing to manage complex product catalogs and global operations.Enough development capacities are needed to have a best in class shop
    Incentivized
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    Pros
    Salesforce
    • It does a lot of pricing models really well. So like tiered pricing when you're selling a product has tiered pricing.
    • The out of the box approval functionalities is really good. It can trigger approvals based on a ton of different custom criteria.
    • The data it creates and tracks is really accurate and robust.
    Incentivized
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    SAP
    • Centralized Data Management: SAP Commerce Cloud excels in centralizing data from various operational sectors, which is pivotal in the chemicals industry. This feature allows for better oversight and management of complex supply chains, regulatory compliance, and customer interactions. Having a single source of truth for crucial business data minimizes discrepancies and promotes informed decision-making.
    • Real-Time Data Processing: The real-time data processing capability of SAP Commerce Cloud is invaluable. It aids in timely adherence to regulatory changes and helps in meeting customer demands promptly. In a sector where regulations and market conditions are ever-evolving, real-time data processing is fundamental for maintaining compliance and ensuring customer satisfaction.
    Incentivized
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    Cons
    Salesforce
    • Our Salesforce is very messy, which tells me it's not super easy to clean up.
    • I always have a really hard time removing a contacts from an account - it seems like you can't simply remove the relationship so we have lots of people named DO NOT CONTACT or things of that nature.
    • Sometimes when saving it doesn't seem like things actually save.
    Incentivized
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    SAP
    • It's a little pricey; further cost reductions will expand product selection; also, trained operators are required.
    • HAC occasionally functions extremely slowly and does not provide any problem messages; it simply gets stuck. Logging into the Backoffice for testing purposes causes a lot of trouble; it does not enable us to log in in one attempt, and the page refreshes every time we enter in the credentials.
    Incentivized
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    Likelihood to Renew
    Salesforce
    The company is very easy to work with and is growing by leaps and bounds. We do not anticipate switching vendors anytime in the near future
    Read full review
    SAP
    SAP Commerce and Spartacus together becomes one of the omnichannel powerhouse of commerce application. It also comes with edge advantage with out of the box integrations with many SAP applications and also non-SAP applciations which gives it edge advantage over other tools. The main reason being the integration becomes easier as SAP shares the common data schema and model across all its product line and new feature releases are compatible with all the SAP product line.
    Incentivized
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    Usability
    Salesforce
    Because it looked almost impossible to integrate it with Zoho CRM while our Sales Operations team was working on it. But thankfully it worked at last but at the expense of a month's time. However, it has made every possible Revenue operations task simpler now. And that has ultimately made our team more efficient in terms of work hours spent on manual work.
    Incentivized
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    SAP
    More true headless and a more rationale pricing. Since moving from the Hzbris Monolyth towards SAP Commerce Cloud a lot of progress has been made, but dissecting the monolyth into composable components where you just pay for what you use is still a longer journey and here pricing should be more realistic. Things become so expensive once they have the SAP stamp on them (example the SAP CIAM)
    Incentivized
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    Support Rating
    Salesforce
    There have been some issues with multi-year pricing of certain products and services which we have been assured will be resolved but I guess are still underway, the support team apart from this has not been needed much and in the rare scenarios, it has been needed the resolutions of conflicts has been prompt and quick, so the overall support would have my high regards for being so helpful and customer-oriented so as to assure good performance of their toolset and customer satisfaction.
    Incentivized
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    SAP
    We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.
    Incentivized
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    Implementation Rating
    Salesforce
    No answers on this topic
    SAP
    Scalability of the product was good Seamless integrations were helped in reducing the implementation for the development team to integrate with the SAP ERP Product framework helped customer to customize and adapt the new features which were developed basis business processes and ease of customer experience. Deployment and creation of the build becomes very easy with the CCv2 setup.
    Incentivized
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    Alternatives Considered
    Salesforce
    There is no comparison to a fully functional instance of CPQ. Nothing comes close due to the amount of customization and ease of use that CPQ offers once it's fully built out. Other solutions may be easier to build or administer, but for the users and business needs, CPQ is the best solution possible.
    Incentivized
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    SAP
    SAP Cloud is much better than GoDaddy. it was a smooth transition and every aspect of the program is easier. My scalability increased greatly from GoDaddy to SAp Commerce Cloud and sales are now tracked easier and inventory is at the touch of a button, making sales much easier than previous software.
    Incentivized
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    Scalability
    Salesforce
    No answers on this topic
    SAP
    The business users/admins were able to quickly segment products by brand, allowing for unique branding and header-less page design. As new products are added to the SAP backend, all characteristics and pricing automatically migrate to Commerce Cloud. We also segment our user sign-on (domains) by brand and allow targeting displays.
    Incentivized
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    Return on Investment
    Salesforce
    • Easy access to reporting on closed-won, closed-lost, and open quotes.
    • Accuracy in data referenced in a quote - it's typically accurate as it is pulled directly from opportunity, looking up to associated subscription start/end dates, etc..
    • We lose valuable time in creating quotes ourselves. Quotes were requested and created through sales ops previously, sales did not have access to the excel templates used to generate quotes.
    Incentivized
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    SAP
    • It has a positive impact on my client's business and ROI is higher than expected. As orders count is increasing due to smooth and better experience.
    • My current client's customers have given very positive experience about new website built on SAP Commerce Cloud.
    • Due to SAP Commerce Cloud website rollout is very easy and due to it, my current client has introduced around 25 websites. As SAP Commerce Cloud logic needs to develop once and can be reused for multiple websites easily with minimal effort.
    • Branding is also very easy as promotions, events can be implemented on the website easily and with minimum time.
    • SAP Commerce has helped our client to integrate the Recommendation tool ISS which is easy to configure after this tool product sale is increased. The best thing was that integration was very easy and quick.
    • One option of Blue/Green deployment helping us to check the production release in advance on production environment. Prev we don't have this option and many times face P1 issue in prod which had ruined client reputation. But now this feature is helping lot
    Incentivized
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    ScreenShots

    Agentforce Revenue Management Screenshots

    Screenshot of Configure. Price. Quote. Anytime, anywhere, on any device.

    SAP Commerce Cloud Screenshots

    Screenshot of the Product Cockpit for managing catalogs, categories and product contentScreenshot of Order Management Capabilities including sourcing and allocation rulesScreenshot of commerce sites on two different mobile devicesScreenshot of a landing page from an e-commerce siteScreenshot of a web page with product categories and search results from an e-commerce siteScreenshot of headless commerce storefronts