Item: Salesforce Revenue Cloud
Rating: 10
Author: Prashant Choudhary

Overall Satisfaction with Salesforce CPQ (formerly SteelBrick)

Use Cases and Deployment Scope

It is being used in order to improve the productivity of the entire organization and also helps in maintaining the leads database accurately, it has the linking of all sales aspects whether it is the lead management, or quote management even discounts or editing the terms and conditions of a quote or other things, this also provides a linking of lead to cash conversion.

Pros and Cons

Pros

Lead management.
Leads to financial conversion that is we can directly see the conversion of leads in to cash flows.

Cons

Integration with software from other brands should be made easier.
Data migration from other CRM is really hectic and can be time consuming or glitchy.

Return on Investment

It helped increase lead generation.
Sales productivity i.e the conversion or closure of deals increased.

Alternatives Considered

Zoho CRM, Bitochon Sales CRM Portal, Engage Live Sales Dashboard, Agile CRM and HubSpot CRM

Salesforce stacks well in terms of features like lead, quote and pricing management than other software like Zoho, bichon, agile or HubSpot, personally I believe if the entire set of tools and solutions provided by Salesforce are employed they would work like a well-oiled machine as compared the amalgamation of various resources from various companies, and again you have to shell out a little bit more money for Salesforce CPQ than others like Zoho, etc. But the features may justify that, so a buyer must contend to one only post a proper analysis of all options becomes available.

Support Rating

There have been some issues with multi-year pricing of certain products and services which we have been assured will be resolved but I guess are still underway, the support team apart from this has not been needed much and in the rare scenarios, it has been needed the resolutions of conflicts has been prompt and quick, so the overall support would have my high regards for being so helpful and customer-oriented so as to assure good performance of their toolset and customer satisfaction.

Key Insights

Do you think Salesforce Revenue Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Revenue Cloud's feature set?

Yes

Did Salesforce Revenue Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Revenue Cloud go as expected?

Would you buy Salesforce Revenue Cloud again?

Yes

Other Software Used

Zoho CRM Plus, Bitochon Sales CRM Portal, Agile CRM, HubSpot CRM, Microsoft 365 Business, Capsule CRM

Likelihood to Recommend

It is actually well suited in most sales scenarios, perfect for the one I am operating under, which is a budding and upcoming eCommerce platform like industry buying where new SKU's across various categories and subcategories and various pricing and discounts keep on being added to the system and quoting and finding details becomes a difficult task, there in Salesforce CPQ becomes a game-changer.

Salesforce Revenue Cloud Feature Ratings

Comments

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Salesforce CPQ is the fifth force that needs to be strong in your Sales Team.