Overall Satisfaction with Salesforce CPQ (formerly SteelBrick)
It is being used in order to improve the productivity of the entire organization and also helps in maintaining the leads database accurately, it has the linking of all sales aspects whether it is the lead management, or quote management even discounts or editing the terms and conditions of a quote or other things, this also provides a linking of lead to cash conversion.
- Lead management.
- Leads to financial conversion that is we can directly see the conversion of leads in to cash flows.
- Integration with software from other brands should be made easier.
- Data migration from other CRM is really hectic and can be time consuming or glitchy.
- It helped increase lead generation.
- Sales productivity i.e the conversion or closure of deals increased.
Salesforce stacks well in terms of features like lead, quote and pricing management than other software like Zoho, bichon, agile or HubSpot, personally I believe if the entire set of tools and solutions provided by Salesforce are employed they would work like a well-oiled machine as compared the amalgamation of various resources from various companies, and again you have to shell out a little bit more money for Salesforce CPQ than others like Zoho, etc. But the features may justify that, so a buyer must contend to one only post a proper analysis of all options becomes available.
There have been some issues with multi-year pricing of certain products and services which we have been assured will be resolved but I guess are still underway, the support team apart from this has not been needed much and in the rare scenarios, it has been needed the resolutions of conflicts has been prompt and quick, so the overall support would have my high regards for being so helpful and customer-oriented so as to assure good performance of their toolset and customer satisfaction.
Do you think Salesforce CPQ delivers good value for the price?
Are you happy with Salesforce CPQ's feature set?
Did Salesforce CPQ live up to sales and marketing promises?
Did implementation of Salesforce CPQ go as expected?
Would you buy Salesforce CPQ again?
It is actually well suited in most sales scenarios, perfect for the one I am operating under, which is a budding and upcoming eCommerce platform like industry buying where new SKU's across various categories and subcategories and various pricing and discounts keep on being added to the system and quoting and finding details becomes a difficult task, there in Salesforce CPQ becomes a game-changer.