What users are saying about
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Top Rated
2897 Ratings
11 Ratings

Salesforce

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Top Rated
2897 Ratings
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Score 8.4 out of 100
11 Ratings
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Score 9 out of 100

Likelihood to Recommend

Salesforce

Here are some scenarios where Salesforce.com is well suited in Finastra. As a Financial Services company we are dealing with large to medium IT, bank, and/or financial institutions or companies and a lot of sales and marketing efforts are in place and we do need Salesforce.com to actually maintain our leads, contacts, or prospects whether new or old, the customer. It is widely used in our marketing activities through Marketo synced in Salesforce.com. It also serves as a continuity tool between the marketing and sales teams to nurture our leads until we generate an ROI or have a close won/deal status. While for scenarios where it is less appropriate I think if it's for non-demand gen campaign or non-transactional activities it's ok not to be in Salesforce.com.
Angel Arciaga | TrustRadius Reviewer

Spokal

For current Wordpress users Spokal is outstanding and highly recommended. For clients who don't already have a Wordpress blog it's a bit tricky as I need to first sell the benefits of using Wordpress in order to get them on board, but in all honestly I would recommend Wordpress anyway, it just slows the process down having to design and install Wordpress before we can get started.
Matt Wilson | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Salesforce
7.8
Spokal
Customer data management / contact management
Salesforce
8.4
Spokal
Workflow management
Salesforce
7.7
Spokal
Territory management
Salesforce
7.7
Spokal
Opportunity management
Salesforce
8.4
Spokal
Integration with email client (e.g., Outlook or Gmail)
Salesforce
7.3
Spokal
Contract management
Salesforce
7.7
Spokal
Quote & order management
Salesforce
7.5
Spokal
Interaction tracking
Salesforce
8.1
Spokal
Channel / partner relationship management
Salesforce
7.7
Spokal

Customer Service & Support

Salesforce
8.5
Spokal
Case management
Salesforce
9.0
Spokal
Call center management
Salesforce
8.4
Spokal
Help desk management
Salesforce
8.3
Spokal

Marketing Automation

Salesforce
7.9
Spokal
Lead management
Salesforce
8.2
Spokal
Email marketing
Salesforce
7.6
Spokal

CRM Project Management

Salesforce
7.4
Spokal
Task management
Salesforce
7.6
Spokal
Billing and invoicing management
Salesforce
6.7
Spokal
Reporting
Salesforce
8.0
Spokal

CRM Reporting & Analytics

Salesforce
8.2
Spokal
Forecasting
Salesforce
7.9
Spokal
Pipeline visualization
Salesforce
8.3
Spokal
Customizable reports
Salesforce
8.5
Spokal

Customization

Salesforce
8.1
Spokal
Custom fields
Salesforce
8.3
Spokal
Custom objects
Salesforce
8.3
Spokal
Scripting environment
Salesforce
7.7
Spokal
API for custom integration
Salesforce
8.0
Spokal

Security

Salesforce
8.4
Spokal
Single sign-on capability
Salesforce
8.3
Spokal
Role-based user permissions
Salesforce
8.6
Spokal

Social CRM

Salesforce
7.4
Spokal
Social data
Salesforce
7.4
Spokal
Social engagement
Salesforce
7.4
Spokal

Integrations with 3rd-party Software

Salesforce
7.5
Spokal
Marketing automation
Salesforce
7.6
Spokal
Compensation management
Salesforce
7.3
Spokal

Platform

Salesforce
7.7
Spokal
Mobile access
Salesforce
7.7
Spokal

Email & Online Marketing

Salesforce
Spokal
9.2
WYSIWYG email editor
Salesforce
Spokal
9.0
Dynamic content
Salesforce
Spokal
10.0
Ability to test dynamic content
Salesforce
Spokal
8.0
Landing pages
Salesforce
Spokal
10.0
A/B testing
Salesforce
Spokal
9.0
Mobile optimization
Salesforce
Spokal
10.0
Email deliverability reporting
Salesforce
Spokal
8.0
List management
Salesforce
Spokal
9.0
Triggered drip sequences
Salesforce
Spokal
10.0

Lead Management

Salesforce
Spokal
9.5
Lead nurturing
Salesforce
Spokal
10.0
Lead scoring and grading
Salesforce
Spokal
10.0
Data quality management
Salesforce
Spokal
10.0
Automated sales alerts and tasks
Salesforce
Spokal
8.0

Campaign Management

Salesforce
Spokal
9.0
Calendaring
Salesforce
Spokal
10.0
Event/webinar marketing
Salesforce
Spokal
8.0

Social Media Marketing

Salesforce
Spokal
9.0
Social sharing and campaigns
Salesforce
Spokal
9.0
Social profile integration
Salesforce
Spokal
9.0

Reporting & Analytics

Salesforce
Spokal
9.3
Dashboards
Salesforce
Spokal
10.0
Standard reports
Salesforce
Spokal
10.0
Custom reports
Salesforce
Spokal
8.0

Platform & Infrastructure

Salesforce
Spokal
9.3
API
Salesforce
Spokal
9.0
Role-based workflow & approvals
Salesforce
Spokal
10.0
Customizability
Salesforce
Spokal
10.0
Integration with Salesforce.com
Salesforce
Spokal
9.0
Integration with Microsoft Dynamics CRM
Salesforce
Spokal
10.0
Integration with SugarCRM
Salesforce
Spokal
8.0

Pros

Salesforce

  • Salesforce.com is extremely customizable. I would not consider it an out-of-the-box solution, although its standard fields allow for fundamental CRM activities and reporting.
  • Salesforce.com is able to integrate with 100s of third-party softwares—often times creating efficiencies in processes.
  • Reports within Salesforce.com have the ability to be simple as a standard Account report, or you can get very granular with your report filtering to segment a very specific result, eg. Accounts in California who are active clients and fall within the pharmaceutical industry and have a specified market capitalization.
Erik Viager | TrustRadius Reviewer

Spokal

  • Content calendar - the ability to visually see blog posts in draft and scheduled to publish over the coming weeks and months was a key benefit. Tracking this in spreadsheets is too hard. we can even post blogs as topic idea, pre draft, draft and final and schedule in advance so we can visualise the messages we want to communicate. Creation of tweets and Linkedin posts is done for you automatically. Simply drag the blog post to the time slot, day, week or month. This is a lot quicker than Hootsuite
  • Additional tweets can be composed and also dragged to the calendar, plus the feedly link allows curation of tweet content. This just scales up our creation and curation process.
  • Easy simple overview dashboard - showing key website stats, new visitors, new twitter followers. New blog posts. Social enagement per blog post, linkedin shares etc. simple lead scoring based on pages visited etc. Simple realtime SEO analysis on the blog post builder
  • twitter builder. very simple autopilot of increasing your twitter following using key words (it easy has a simple key word tool) to find relevant people to 'like' and hence follow
  • Dynamic, responsive team. I have asked a few questions about futures and always received a prompt helpful reply. Chris and his team are clearly commited to developing a great product.
  • Once linked to your wordpress site I really like the fact I can log into a dashboard on the web and on my ipad and manage my content delivery and monitor visititors and interaction. I use and know hubspot and the biggest issue for me is the learning curve. Anyone can learn and use Spokal. It provides and integrates a number of tools I currently use today at a far lower cost. It does need to integrate into a third party email provider but frankly the integration is simple. A lot of effort has gone into the design for non techies
Rik Williams | TrustRadius Reviewer

Cons

Salesforce

  • Costs vs. ROI: The initial cost to BUILD whatever instance your SF sales rep presents to you and sells; the COST associate to get to that build is NEVER explained or discussed.
  • The Salesforce sales rep's job is to sell you on an idea and hope, rather than practical application, implementation, and realistic expectations of the egregiously cantankerous and universally overpriced CRM.
  • They do not vet, manage or hold accountable their 'implementation partners'. Again, the sales rep for Salesforce; their job is to sell you the platform, not what you they showed you the platform can do. There is extreme neglect in discussing the actual cost to get their CRM platform to do WHAT they have showcased to you. Not to mention the time it takes to get there. Not to mention the partners they refer to you are random. These 3rd party companies do ALL the work and make ALL the money on behalf of Salesforce, for themselves. You get stuck in contracts with mediocre service or lackluster results and there is NO recourse for you as the consumer against these 'partners'.
  • If I want to sell GM cars, GM has standards and minimums they require in order for me to represent their brand. If I do shady dealings, rip customers off or am just a terrible business to be in business with, GM would strip me of my dealership title for their brand. SalesForce does no such thing. I could start a company to implement salesforce, have you sign a contract and deliver a garbage product. If you go to SF to complain about that; "Our hands our tied" as I have been told.
  • Salesforce does not care about your user experience, they just want you to buy more. It is a Sales organization, not a software company. Again, they do not care about your business, the negative impact of their CRM rollout, or how terrible their 3rd party support partners are. They. Dont. Care. They just want your money.
  • SF is aware they are the biggest player on the block. They have all the cards. You, the consumer, as an individual business, have no power or say.
Kurt Johansen | TrustRadius Reviewer

Spokal

  • I personally would love to see more direct integrations into CRM and more powerful Marketing Automation tools, but the current Zapier integration is a general approach and works in most cases very well.
Dennis Zimmer | TrustRadius Reviewer

Likelihood to Renew

Salesforce

Salesforce 10.0
Based on 49 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli | TrustRadius Reviewer

Spokal

Spokal 9.3
Based on 6 answers
Spokal delivers everything I need to serve my clients in one place. It's so easy to use and their customer service is always available and responsive, there's no need for me to look elsewhere.
Matt Wilson | TrustRadius Reviewer

Usability

Salesforce

Salesforce 8.1
Based on 83 answers
They need some work on Salesforce’s user interface (UI) to make it more user-friendly and intuitive. It could provide better training and tools to help users take advantage of more advanced features. With a lot of data points, Salesforce’s interface is not seamless. Following a fresh set of edits being saved, no new pages appear in the browser.
Aononna Tazin | TrustRadius Reviewer

Spokal

Spokal 8.2
Based on 1 answer
Spokal takes away some of the complexity and noise that Wordpress has. Offering a separate login and dashboard to allow a user to create blog posts, check on backlinks, see ranking keywords, social engagement and tracks visitors/ contacts. Spokal provides a lot of functionality that would typically require the purchase of several products e.g. Hootsuite, SEO Moz, SEO pressor, Hubspot. What I really like is the content calendar. I simply drag and drop of my blog posts into my calendar to post to twitter, linkedin and facebook. This is an easy way to repost evergreen content and build my following on twitter. The twitter builder is constantly looking for relevant profiles and conversations based on my defined criteria. The tool automatically likes the twitter user which drives traffic to my sight and actually helps me find followers and potential influencers. This product is ideal for people new to internet marketing or small business owners who don't want to be overwhelmed by the effort to learn, manage and run several tools or wordpress plugins. I have been with Spokal since the start and I continue to be impressed by the support and raft of new functionality being added.
Rik Williams | TrustRadius Reviewer

Reliability and Availability

Salesforce

Salesforce 9.8
Based on 54 answers
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
Kyle Dugger | TrustRadius Reviewer

Spokal

No score
No answers yet
No answers on this topic

Performance

Salesforce

Salesforce 9.0
Based on 36 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk | TrustRadius Reviewer

Spokal

Spokal 9.1
Based on 1 answer
No answer on this topic is available.

Support Rating

Salesforce

Salesforce 7.7
Based on 110 answers
We do have an in-house team to help us with our Salesforce.com (SFDC) needs and though sometimes it [is] due to technical glitches, which may take a long time to address, we do workarounds to ensure that we are still able to send our deliverables (e.g. for our team, reporting wise).
Anonymous | TrustRadius Reviewer

Spokal

Spokal 9.3
Based on 3 answers
They worked with Bluehost to make sure our blog connected properly. This was done without anyone from Strategic Revolution asking for this help.
Michael Dutcher | TrustRadius Reviewer

In-Person Training

Salesforce

Salesforce 7.9
Based on 11 answers
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
Anonymous | TrustRadius Reviewer

Spokal

No score
No answers yet
No answers on this topic

Online Training

Salesforce

Salesforce 9.1
Based on 15 answers
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
Anonymous | TrustRadius Reviewer

Spokal

No score
No answers yet
No answers on this topic

Implementation Rating

Salesforce

Salesforce 9.4
Based on 32 answers
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
Anonymous | TrustRadius Reviewer

Spokal

No score
No answers yet
No answers on this topic

Alternatives Considered

Salesforce

When evaluating a CRM solution for our company we had a fairly simple decision process. We had to decide to buy vs build an internal solution - which we found for the cost Salesforce would save from development / IT perspective and provide a more robust solution. The closest out of the box competitor we looked at was the Microsoft Dynamics CRM product -and again, we found Salesforce to be a more robust / cost effective solution.
Anonymous | TrustRadius Reviewer

Spokal

I haven't really tried other products at this point. I would say I tried to cobble together a bunch of options to make the right inbound marketing "tool suite". Nothing quite worked well enough. Again, Spokal serves as a very cost-effective option. Particularly relative to Hubspot.
Alan Horsager | TrustRadius Reviewer

Contract Terms and Pricing Model

Salesforce

Salesforce 9.0
Based on 2 answers
Salesforce has never been able to answer a question I've had, but I've heard from colleagues that they respond quickly. Market leaders tend to be more professional when things go awry. For CRM systems, Salesforce is by far the most popular. I've used CRM systems before Salesforce, and they weren't even close. Salesforce has such a monopoly on the market that they consider us as users. Inextricably linked, the two are one.
Aononna Tazin | TrustRadius Reviewer

Spokal

No score
No answers yet
No answers on this topic

Scalability

Salesforce

Salesforce 10.0
Based on 2 answers
I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
Anonymous | TrustRadius Reviewer

Spokal

No score
No answers yet
No answers on this topic

Professional Services

Salesforce

Salesforce 9.0
Based on 2 answers
Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
Aononna Tazin | TrustRadius Reviewer

Spokal

No score
No answers yet
No answers on this topic

Return on Investment

Salesforce

  • Companies that either hire consulting expertise or have in-house experts will benefit the most. It can be a powerful tool. Manage it correctly and there will be great benefits.
  • Conversely, if companies don't implement Salesforce.com with a plan, there will be frustration and small if any ROI realized.
Quentin Goin | TrustRadius Reviewer

Spokal

  • It's still early for us, but we can definitively say that we've cut our content creation / curation time down by about 40% while INCREASING the volume of quality relevant content that our audience expects.
Chris Purser | TrustRadius Reviewer

Screenshots

Pricing Details

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Editions & Modules

Edition
Essentials$25.001
Professional$75.001
Enterprise$150.001
Unlimited$300.002
  1. Per User/Per Month
  2. Per user/Per month
Additional Pricing Details

Spokal

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Spokal Editions & Modules

Edition
Starter$491
Essentials$992
Team$1693
  1. per month (1 user)
  2. per month (3 users)
  3. per month (5 users)
Additional Pricing Details

Rating Summary

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