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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Salesforce CRM Analytics

    Score8.4 out of 10
    N/ASalesforce CRM Analytics (formerly Tableau CRM) is a cloud-based business intelligence solutions and analytics software. It provides users with automated data discovery, CRM-connected analytics, top-down views of data, augmented analytics, predictive insights, and customizable data visualization tools.

    $125

    per month

    Shopify Plus

    Score8.9 out of 10
    N/AShopify Plus is an eCommerce solution built for enterprise-level companies that enables them to sell online and offline across social channels like Facebook , Pinterest, and marketplaces like Amazon and eBay.

    $2,300

    per month with a 3-year commitment

    Pricing
    Salesforce CRM AnalyticsShopify Plus
    Editions & Modules
    No answers on this topic
    3-year term
    $2300
    per month
    1-year term
    $2500
    per month
    Offerings
    Pricing Offerings
    Salesforce CRM AnalyticsShopify Plus
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Salesforce CRM AnalyticsShopify Plus
    Considered Both Products
    Salesforce
    Chose Salesforce CRM Analytics
    Have used Tableau before which is my all-time favorite. I would recommend Tableau over any other BI tool. It is widely known, widely used, and easily imported into your business no matter what other software or tools you use.
    Incentivized
    Shopify
    No answer on this topic
    Key User Insights
    Would buy again
    73%
    Would buy again
    8 Answers
    96%
    Would buy again
    25 Answers
    Delivers good value for the price
    89%
    Delivers good value for the price
    8 Answers
    96%
    Delivers good value for the price
    25 Answers
    Happy with the feature set
    91%
    Happy with the feature set
    10 Answers
    96%
    Happy with the feature set
    25 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    11 Answers
    96%
    Lived up to sales and marketing promises
    22 Answers
    Implementation went as expected
    90%
    Implementation went as expected
    9 Answers
    96%
    Implementation went as expected
    22 Answers
    Features
    Salesforce CRM AnalyticsShopify Plus
    BI Standard Reporting
    Comparison of BI Standard Reporting features of Salesforce CRM Analytics and Shopify Plus
    Feature
    Salesforce CRM Analytics
    7.8
    48 Ratings
    5% below category average
    Shopify Plus
    -
    Ratings
    Pixel Perfect reports7.541 Ratings00 Ratings
    Customizable dashboards8.548 Ratings00 Ratings
    Report Formatting Templates7.546 Ratings00 Ratings
    Ad-hoc Reporting
    Comparison of Ad-hoc Reporting features of Salesforce CRM Analytics and Shopify Plus
    Feature
    Salesforce CRM Analytics
    7.8
    49 Ratings
    3% below category average
    Shopify Plus
    -
    Ratings
    Drill-down analysis8.548 Ratings00 Ratings
    Formatting capabilities7.548 Ratings00 Ratings
    Integration with R or other statistical packages7.537 Ratings00 Ratings
    Report sharing and collaboration7.546 Ratings00 Ratings
    Report Output and Scheduling
    Comparison of Report Output and Scheduling features of Salesforce CRM Analytics and Shopify Plus
    Feature
    Salesforce CRM Analytics
    8.1
    47 Ratings
    2% below category average
    Shopify Plus
    -
    Ratings
    Publish to Web9.037 Ratings00 Ratings
    Publish to PDF7.044 Ratings00 Ratings
    Report Versioning8.543 Ratings00 Ratings
    Report Delivery Scheduling8.540 Ratings00 Ratings
    Delivery to Remote Servers7.534 Ratings00 Ratings
    Data Discovery and Visualization
    Comparison of Data Discovery and Visualization features of Salesforce CRM Analytics and Shopify Plus
    Feature
    Salesforce CRM Analytics
    7.4
    45 Ratings
    8% below category average
    Shopify Plus
    -
    Ratings
    Pre-built visualization formats (heatmaps, scatter plots etc.)8.042 Ratings00 Ratings
    Location Analytics / Geographic Visualization6.540 Ratings00 Ratings
    Predictive Analytics7.042 Ratings00 Ratings
    Pattern Recognition and Data Mining8.02 Ratings00 Ratings
    Access Control and Security
    Comparison of Access Control and Security features of Salesforce CRM Analytics and Shopify Plus
    Feature
    Salesforce CRM Analytics
    9.0
    48 Ratings
    6% above category average
    Shopify Plus
    -
    Ratings
    Multi-User Support (named login)9.046 Ratings00 Ratings
    Role-Based Security Model8.546 Ratings00 Ratings
    Multiple Access Permission Levels (Create, Read, Delete)9.042 Ratings00 Ratings
    Report-Level Access Control9.02 Ratings00 Ratings
    Single Sign-On (SSO)9.541 Ratings00 Ratings
    Mobile Capabilities
    Comparison of Mobile Capabilities features of Salesforce CRM Analytics and Shopify Plus
    Feature
    Salesforce CRM Analytics
    6.7
    45 Ratings
    14% below category average
    Shopify Plus
    -
    Ratings
    Responsive Design for Web Access7.543 Ratings00 Ratings
    Mobile Application7.034 Ratings00 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile6.539 Ratings00 Ratings
    Application Program Interfaces (APIs) / Embedding
    Comparison of Application Program Interfaces (APIs) / Embedding features of Salesforce CRM Analytics and Shopify Plus
    Feature
    Salesforce CRM Analytics
    8.2
    33 Ratings
    6% above category average
    Shopify Plus
    -
    Ratings
    REST API8.031 Ratings00 Ratings
    Javascript API8.529 Ratings00 Ratings
    iFrames8.525 Ratings00 Ratings
    Java API8.528 Ratings00 Ratings
    Themeable User Interface (UI)7.528 Ratings00 Ratings
    Customizable Platform (Open Source)8.527 Ratings00 Ratings
    Online Storefront
    Comparison of Online Storefront features of Salesforce CRM Analytics and Shopify Plus
    Feature
    Salesforce CRM Analytics
    -
    Ratings
    Shopify Plus
    8.4
    45 Ratings
    7% above category average
    Product catalog & listings00 Ratings8.743 Ratings
    Product management00 Ratings8.644 Ratings
    Bulk product upload00 Ratings8.640 Ratings
    Branding00 Ratings8.442 Ratings
    Mobile storefront00 Ratings8.643 Ratings
    Product variations00 Ratings7.443 Ratings
    Website integration00 Ratings8.339 Ratings
    Visual customization00 Ratings8.443 Ratings
    CMS00 Ratings8.940 Ratings
    Online Shopping Cart
    Comparison of Online Shopping Cart features of Salesforce CRM Analytics and Shopify Plus
    Feature
    Salesforce CRM Analytics
    -
    Ratings
    Shopify Plus
    8.8
    44 Ratings
    14% above category average
    Abandoned cart recovery00 Ratings8.942 Ratings
    Checkout user experience00 Ratings8.743 Ratings
    Online Payment System
    Comparison of Online Payment System features of Salesforce CRM Analytics and Shopify Plus
    Feature
    Salesforce CRM Analytics
    -
    Ratings
    Shopify Plus
    8.6
    42 Ratings
    3% above category average
    eCommerce security00 Ratings8.642 Ratings
    eCommerce Marketing
    Comparison of eCommerce Marketing features of Salesforce CRM Analytics and Shopify Plus
    Feature
    Salesforce CRM Analytics
    -
    Ratings
    Shopify Plus
    8.7
    44 Ratings
    12% above category average
    Promotions & discounts00 Ratings8.743 Ratings
    Personalized recommendations00 Ratings8.638 Ratings
    SEO00 Ratings8.743 Ratings
    eCommerce Business Management
    Comparison of eCommerce Business Management features of Salesforce CRM Analytics and Shopify Plus
    Feature
    Salesforce CRM Analytics
    -
    Ratings
    Shopify Plus
    8.3
    43 Ratings
    3% above category average
    Order processing00 Ratings8.743 Ratings
    Inventory management00 Ratings8.242 Ratings
    Shipping00 Ratings7.942 Ratings
    Custom functionality00 Ratings8.242 Ratings
    Best Alternatives
    Salesforce CRM AnalyticsShopify Plus
    Small Businesses
    Cyfe
    Score4 out of 10
    Ecwid by Lightspeed
    Score10 out of 10
    Medium-sized Companies
    Zendesk Explore
    Score8.1 out of 10
    Shopify
    Score8.7 out of 10
    Enterprises
    Sisense
    Score6.7 out of 10
    IBM Digital Commerce
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Salesforce CRM AnalyticsShopify Plus
    Likelihood to Recommend
    9.1
    (51 ratings)
    8.8
    (45 ratings)
    Usability
    8.5
    (10 ratings)
    8.8
    (12 ratings)
    Support Rating
    7.7
    (6 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    6.0
    (1 ratings)
    -
    (0 ratings)
    Data Sharing and Collaboration
    8.1
    (41 ratings)
    -
    (0 ratings)
    Data Sources
    7.7
    (41 ratings)
    -
    (0 ratings)
    User Testimonials
    Salesforce CRM AnalyticsShopify Plus
    Likelihood to Recommend
    Salesforce
    For us it really comes down to that book management and next best contact for our advisors. When we're thinking about a book of business that may range, depending on the advisor, from 400 clients to a thousand clients, how do they really optimize their time? Who do they call next? Who do they work with to make sure not only they're keeping those clients engaged, they're not leaving the firm going to other advisors who they haven't talked to in a while who might need their attention. That's really where that CRM analytics is really proven pretty powerful for us.
    Incentivized
    Read full review
    Shopify
    Shopify Plus makes order management simple and less error prone. Connecting our ERP allows us to seamlessly manage our product listings, fulfill orders, and sync customer data. Limitations to the number of product variants requires attention from our staff to make sure our products sync without issue. Other than being arbitrary, there's really no need to limit the number of product variants.
    Incentivized
    Read full review
    Pros
    Salesforce
    • Interactive Dashboards, it [consists] of wide variety of charts
    • Data from different sources can be easily integrated with it
    • Security, it provides easy way to secure and share the information with the users
    • Support actions like opening hyperlink etc
    • Almost everything can be done from configuration
    • Data can easily be managed from dataflow.
    Incentivized
    Read full review
    Shopify
    • Syncs directly with ShipBob WMS.
    • Shopify Scripts and the Script Editors allows us to tailor our checkout screen.
    • Gives us advanced sales reporting, showing trends, performance, year to year, and even projections.
    • Scalable for high volume, handles spikes in traffic without downtime.
    Incentivized
    Read full review
    Cons
    Salesforce
    • Implementation takes time and resources. It is a heavy lift to implement and at first, it can take a little bit of time to understand what you are looking at. But once it's implemented it's easy to get started.
    • Without any BI expertise or resources available to your organization, the implementation of this is difficult. If you aren't used to BI tools and don't have an expert in house, the terminology can be difficult to understand at first.
    • Their support is not on hand to help you if you encounter any issues, at least not on all the plans or the basic plans. Real-time support service is an add-on, so you'll need to be patient if you require help or pay extra money.
    • More functionality for the tool is needed to compete with other heavyweights in the arena like Tableau, Qlik, and Microstrategy. Still lacks the robustness, functionality, and flexibility other competing products possess.
    Incentivized
    Read full review
    Shopify
    • When linking to our communication service some customers have several emails with orders and only one email generates orders. It would be nice if we could combine all of this information into one account.
    • If a customer has multiple accounts you are also unable to edit the email address as it is already used, another reason merging accounts would be helpful.
    • Some of the processes in Shopify are too easy to complete. I’m certain scenarios a peony of “are you sure you would like to complete(this action)” would be extremely helpful and avoid mistakes that are not reversible.
    Incentivized
    Read full review
    Usability
    Salesforce
    For someone who don't have coding background, this could be a useful tool and fairly easy to learn and use given the good support. However, if you know other open source tools, it would be much easier to use the other tools and the knowledge is more transferable in the future.
    Incentivized
    Read full review
    Shopify
    It is extremely easy for merchants to get to know how Shopify Plus works. Comparitive to other platforms such as Magento and WooCommerce it is extremely lean and easy to operate, meaning clients who migrate over to it find it very intuitive to use. There is also a lot of guides and up to date information online
    Incentivized
    Read full review
    Support Rating
    Salesforce
    I was not able to be in interaction much with Salesforce support team since every feature works the way it should be working. So far I have not experienced any bug or major glitches that would delay the result of my work and performance. There is also a hotline in our company for Salesforce issue but so far I have not used it.
    Incentivized
    Read full review
    Shopify
    Always are quick to answer our questions and help us find a solution
    Incentivized
    Read full review
    Implementation Rating
    Salesforce
    An implementation partner would certainly result in greater output in a more efficient amount of time. However, I have found implementation partners to be extremely expensive for the output received (at least working for a non-profit company they are frequently unaffordable). Internal implementation does help with usable output though since internal knowledge would better know the data architecture and business processes
    Incentivized
    Read full review
    Shopify
    No answers on this topic
    Alternatives Considered
    Salesforce
    Tableau is the absolute top of the class when it comes to business intelligence, but it doesn't make sense for every business case. In our case, we needed a simple data visualization platform for our CRM platform and sales pipeline. Salesforce Analytics, while nowhere near as robust, did the job we needed it to do perfectly in a significantly more cost-effective manner.
    Incentivized
    Read full review
    Shopify
    Shopify had the quickest go-to-market and most robust API among the products we compared. CommerceCloud required a VERY LONG integration phase that we just didn't have time for. BigCommerce fell short on the number of features and API coverage that we needed. Overall Shopify gave us the most bang for the buck.
    Incentivized
    Read full review
    Return on Investment
    Salesforce
    • I would say it's been positive just because as a company, anyone that has access to it can go in there and pull any company information and we're very up to date then on all of our client base. So I would say it's been a very positive impact.
    Incentivized
    Read full review
    Shopify
    • The pricing of Shopify Plus over the regular Shopify Account solution is about 10x if not 20x the cost. But with this cost comes the increased reliability and trust you have in your eCommerce Software solution/website. We still have a great ROI with the Shopify Plus Pricing.
    • With Shopify Plus, we have been able to drill deeper into a more robust eCommerce experience for our customers
    • With Shopify Plus, we have been able to customize our Website further with recommended apps, features, and customizations based on our Dedicated Account Reps expertise.
    Incentivized
    Read full review
    ScreenShots

    Shopify Plus Screenshots

    Screenshot of The home screen of your Shopify admin, including proactive home cards and reporting and live view insights.Screenshot of Your Shopify Plus store is ready for mobile commerce. Customers can browse and buy from your store with an optimized experience on device.Screenshot of Editing products across sales channels.Screenshot of Easily edit colours, typography, settings, and drag and drop sections for each of your store's templates with the theme editor.