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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Salesforce CRM Analytics

    Score8.4 out of 10
    N/ASalesforce CRM Analytics (formerly Tableau CRM) is a cloud-based business intelligence solutions and analytics software. It provides users with automated data discovery, CRM-connected analytics, top-down views of data, augmented analytics, predictive insights, and customizable data visualization tools.

    $125

    per month

    SpyFu

    Score7 out of 10
    N/ASpyFu is the eponymous SEO and PPC research platform from the company in Scottsdale, Arizona focused on "spying" on competitors, or basically using their behaviors to refine your own through keyword and content analysis, and backlink poaching. This positional search engine optimization and paid listings management platform touts the ability to lower costs and raise rankings via a Kombat-oriented approach... basically a cute way of saying "it makes comparisons" of how well your site does in niche…

    $39

    per month

    Pricing
    Salesforce CRM AnalyticsSpyFu
    Editions & Modules
    No answers on this topic
    Basic
    $39
    per month
    Professional
    $79
    per month
    Team
    $299
    per month
    Offerings
    Pricing Offerings
    Salesforce CRM AnalyticsSpyFu
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Salesforce CRM AnalyticsSpyFu
    Considered Both Products
    Salesforce
    No answer on this topic
    SpyFu
    No answer on this topic
    Key User Insights
    Would buy again
    73%
    Would buy again
    8 Answers
    97%
    Would buy again
    28 Answers
    Delivers good value for the price
    89%
    Delivers good value for the price
    8 Answers
    100%
    Delivers good value for the price
    27 Answers
    Happy with the feature set
    91%
    Happy with the feature set
    10 Answers
    100%
    Happy with the feature set
    29 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    11 Answers
    100%
    Lived up to sales and marketing promises
    21 Answers
    Implementation went as expected
    90%
    Implementation went as expected
    9 Answers
    96%
    Implementation went as expected
    22 Answers
    Features
    Salesforce CRM AnalyticsSpyFu
    BI Standard Reporting
    Comparison of BI Standard Reporting features of Salesforce CRM Analytics and SpyFu
    Feature
    Salesforce CRM Analytics
    7.8
    48 Ratings
    5% below category average
    SpyFu
    -
    Ratings
    Pixel Perfect reports7.541 Ratings00 Ratings
    Customizable dashboards8.548 Ratings00 Ratings
    Report Formatting Templates7.546 Ratings00 Ratings
    Ad-hoc Reporting
    Comparison of Ad-hoc Reporting features of Salesforce CRM Analytics and SpyFu
    Feature
    Salesforce CRM Analytics
    7.8
    49 Ratings
    3% below category average
    SpyFu
    -
    Ratings
    Drill-down analysis8.548 Ratings00 Ratings
    Formatting capabilities7.548 Ratings00 Ratings
    Integration with R or other statistical packages7.537 Ratings00 Ratings
    Report sharing and collaboration7.546 Ratings00 Ratings
    Report Output and Scheduling
    Comparison of Report Output and Scheduling features of Salesforce CRM Analytics and SpyFu
    Feature
    Salesforce CRM Analytics
    8.1
    47 Ratings
    2% below category average
    SpyFu
    -
    Ratings
    Publish to Web9.037 Ratings00 Ratings
    Publish to PDF7.044 Ratings00 Ratings
    Report Versioning8.543 Ratings00 Ratings
    Report Delivery Scheduling8.540 Ratings00 Ratings
    Delivery to Remote Servers7.534 Ratings00 Ratings
    Data Discovery and Visualization
    Comparison of Data Discovery and Visualization features of Salesforce CRM Analytics and SpyFu
    Feature
    Salesforce CRM Analytics
    7.4
    45 Ratings
    8% below category average
    SpyFu
    -
    Ratings
    Pre-built visualization formats (heatmaps, scatter plots etc.)8.042 Ratings00 Ratings
    Location Analytics / Geographic Visualization6.540 Ratings00 Ratings
    Predictive Analytics7.042 Ratings00 Ratings
    Pattern Recognition and Data Mining8.02 Ratings00 Ratings
    Access Control and Security
    Comparison of Access Control and Security features of Salesforce CRM Analytics and SpyFu
    Feature
    Salesforce CRM Analytics
    9.0
    48 Ratings
    6% above category average
    SpyFu
    -
    Ratings
    Multi-User Support (named login)9.046 Ratings00 Ratings
    Role-Based Security Model8.546 Ratings00 Ratings
    Multiple Access Permission Levels (Create, Read, Delete)9.042 Ratings00 Ratings
    Report-Level Access Control9.02 Ratings00 Ratings
    Single Sign-On (SSO)9.541 Ratings00 Ratings
    Mobile Capabilities
    Comparison of Mobile Capabilities features of Salesforce CRM Analytics and SpyFu
    Feature
    Salesforce CRM Analytics
    6.7
    45 Ratings
    14% below category average
    SpyFu
    -
    Ratings
    Responsive Design for Web Access7.543 Ratings00 Ratings
    Mobile Application7.034 Ratings00 Ratings
    Dashboard / Report / Visualization Interactivity on Mobile6.439 Ratings00 Ratings
    Application Program Interfaces (APIs) / Embedding
    Comparison of Application Program Interfaces (APIs) / Embedding features of Salesforce CRM Analytics and SpyFu
    Feature
    Salesforce CRM Analytics
    8.2
    33 Ratings
    6% above category average
    SpyFu
    -
    Ratings
    REST API8.031 Ratings00 Ratings
    Javascript API8.529 Ratings00 Ratings
    iFrames8.525 Ratings00 Ratings
    Java API8.528 Ratings00 Ratings
    Themeable User Interface (UI)7.528 Ratings00 Ratings
    Customizable Platform (Open Source)8.527 Ratings00 Ratings
    SEO
    Comparison of SEO features of Salesforce CRM Analytics and SpyFu
    Feature
    Salesforce CRM Analytics
    -
    Ratings
    SpyFu
    6.6
    52 Ratings
    15% below category average
    Keyword analysis00 Ratings7.052 Ratings
    Backlink management00 Ratings6.040 Ratings
    SERP ranking tracking00 Ratings6.044 Ratings
    Page grader00 Ratings7.829 Ratings
    Competitive analysis00 Ratings7.051 Ratings
    Site audit / diagnostics00 Ratings7.232 Ratings
    Site recommendations00 Ratings6.031 Ratings
    Task management00 Ratings6.120 Ratings
    SEO Channels
    Comparison of SEO Channels features of Salesforce CRM Analytics and SpyFu
    Feature
    Salesforce CRM Analytics
    -
    Ratings
    SpyFu
    5.8
    39 Ratings
    27% below category average
    Local SEO00 Ratings5.033 Ratings
    Social SEO00 Ratings5.028 Ratings
    Mobile SEO00 Ratings8.029 Ratings
    Global SEO00 Ratings5.035 Ratings
    SEO Platform & Account Management
    Comparison of SEO Platform & Account Management features of Salesforce CRM Analytics and SpyFu
    Feature
    Salesforce CRM Analytics
    -
    Ratings
    SpyFu
    7.2
    28 Ratings
    15% below category average
    Multi-domain support00 Ratings6.028 Ratings
    Integration with web analytics tools00 Ratings8.518 Ratings
    Best Alternatives
    Salesforce CRM AnalyticsSpyFu
    Small Businesses
    Cyfe
    Score4 out of 10
    Serpstat
    Score10 out of 10
    Medium-sized Companies
    Zendesk Explore
    Score8.1 out of 10
    Yoast
    Score8.2 out of 10
    Enterprises
    Jaspersoft Community Edition
    Score7 out of 10
    Google Trends
    Score8.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Salesforce CRM AnalyticsSpyFu
    Likelihood to Recommend
    9.1
    (51 ratings)
    7.0
    (62 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (10 ratings)
    Usability
    8.5
    (10 ratings)
    7.0
    (1 ratings)
    Support Rating
    7.7
    (6 ratings)
    7.6
    (13 ratings)
    Implementation Rating
    6.0
    (1 ratings)
    -
    (0 ratings)
    Data Sharing and Collaboration
    8.1
    (41 ratings)
    -
    (0 ratings)
    Data Sources
    7.7
    (41 ratings)
    -
    (0 ratings)
    User Testimonials
    Salesforce CRM AnalyticsSpyFu
    Likelihood to Recommend
    Salesforce
    For us it really comes down to that book management and next best contact for our advisors. When we're thinking about a book of business that may range, depending on the advisor, from 400 clients to a thousand clients, how do they really optimize their time? Who do they call next? Who do they work with to make sure not only they're keeping those clients engaged, they're not leaving the firm going to other advisors who they haven't talked to in a while who might need their attention. That's really where that CRM analytics is really proven pretty powerful for us.
    Incentivized
    Read full review
    SpyFu
    If you have a Google ads PPC campaign and then I would say this is more or less essential if you want to know what your competitors are doing. You can get very useful data out of it even if you subscribe for one month. And the pricing is very reasonable. Even if you don't use Google ads, I would say this is still useful for your SEO/SMO team since it gives you a great idea of what keywords and traffic your competitors are working on.
    Incentivized
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    Pros
    Salesforce
    • Interactive Dashboards, it [consists] of wide variety of charts
    • Data from different sources can be easily integrated with it
    • Security, it provides easy way to secure and share the information with the users
    • Support actions like opening hyperlink etc
    • Almost everything can be done from configuration
    • Data can easily be managed from dataflow.
    Incentivized
    Read full review
    SpyFu
    • Keeping a tab on competitors organic and inorganic activities
    • Helps identify where the competitor is getting the backlinks from.
    • Identify competitors top content and the keywords that's bringing them traffic
    • Get proper information of their current and past ADS run on Google.
    Incentivized
    Read full review
    Cons
    Salesforce
    • Implementation takes time and resources. It is a heavy lift to implement and at first, it can take a little bit of time to understand what you are looking at. But once it's implemented it's easy to get started.
    • Without any BI expertise or resources available to your organization, the implementation of this is difficult. If you aren't used to BI tools and don't have an expert in house, the terminology can be difficult to understand at first.
    • Their support is not on hand to help you if you encounter any issues, at least not on all the plans or the basic plans. Real-time support service is an add-on, so you'll need to be patient if you require help or pay extra money.
    • More functionality for the tool is needed to compete with other heavyweights in the arena like Tableau, Qlik, and Microstrategy. Still lacks the robustness, functionality, and flexibility other competing products possess.
    Incentivized
    Read full review
    SpyFu
    • As with any database, their keyword database has limits, so the data returned is relative to their database, not necessarily the full picture.
    • When SpyFu database or scoring chances, the data provided can spike, thus causing confusion among stakeholders, we're reporting to.
    Incentivized
    Read full review
    Likelihood to Renew
    Salesforce
    No answers on this topic
    SpyFu
    Love this tool but would like insights from all 3 major search engines not just Google. I would also like deeper understanding of the placement for local businesses on Google Places/Maps. Insight into mobile search rankings and best landing pages per industry would also help :) Overall, SpyFu is a necessity for serious search marketers.
    Read full review
    Usability
    Salesforce
    For someone who don't have coding background, this could be a useful tool and fairly easy to learn and use given the good support. However, if you know other open source tools, it would be much easier to use the other tools and the knowledge is more transferable in the future.
    Incentivized
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    SpyFu
    SpyFu is an easy to use tool, and has a self -explanatroy dashborad to generate the data needed to provide insights into any B2B SEO and PPC campaign. It is not comprehensive, but it certainly provides good enough insight to make it a valuable part of any agency tool stack
    Incentivized
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    Support Rating
    Salesforce
    I was not able to be in interaction much with Salesforce support team since every feature works the way it should be working. So far I have not experienced any bug or major glitches that would delay the result of my work and performance. There is also a hotline in our company for Salesforce issue but so far I have not used it.
    Incentivized
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    SpyFu
    SpyFu comes with a link to tutorial videos. I recommend you watch them. The software is capable of so much you really need to watch the videos and learn how to get the most out of it. When I have a question 90% of the time it's there. When it isn't, and I reach out to them, support is always quick and concise.
    Incentivized
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    Implementation Rating
    Salesforce
    An implementation partner would certainly result in greater output in a more efficient amount of time. However, I have found implementation partners to be extremely expensive for the output received (at least working for a non-profit company they are frequently unaffordable). Internal implementation does help with usable output though since internal knowledge would better know the data architecture and business processes
    Incentivized
    Read full review
    SpyFu
    No answers on this topic
    Alternatives Considered
    Salesforce
    Tableau is the absolute top of the class when it comes to business intelligence, but it doesn't make sense for every business case. In our case, we needed a simple data visualization platform for our CRM platform and sales pipeline. Salesforce Analytics, while nowhere near as robust, did the job we needed it to do perfectly in a significantly more cost-effective manner.
    Incentivized
    Read full review
    SpyFu
    I was surprised to find I preferred Semrush when it comes to keyword research. SpyFu is great (and less expensive than Semrush), but I felt the data Semrush provided was vaster than SpyFu. I was able to get more competitors spending insights in Semrush than SpyFu. Overall, I liked the ability to use both in our keyword research for both paid and organic marketing.
    Incentivized
    Read full review
    Return on Investment
    Salesforce
    • I would say it's been positive just because as a company, anyone that has access to it can go in there and pull any company information and we're very up to date then on all of our client base. So I would say it's been a very positive impact.
    Incentivized
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    SpyFu
    • Helping us track our ranking.
    • It helps solve the problem of ambiguity when it comes to Google Ads. It makes the strategy more clear.
    • You can sift through lots of different online analytics to find the information, but it takes way too long. SpyFu has it all in one place!
    Incentivized
    Read full review
    ScreenShots