Salesforce Experience Cloud vs. Squarespace

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Salesforce Experience Cloud
Score 8.4 out of 10
N/A
Salesforce Marketing Cloud Engagement (formerly Salesforce Experience Cloud or Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate communication and information sharing, customers can ask questions and request help, administrators can integrate data from third-party apps, and employees can collaborate across projects and…N/A
Squarespace
Score 8.5 out of 10
N/A
Squarespace is a CMS platform that allows users to create a DIY blog, eCommerce store, and/or portfolio (visual art or music). Some Squarespace website and shop templates are industry or use case-specific, such as menu builders for restaurant sites.
$12
per month
Pricing
Salesforce Experience CloudSquarespace
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Salesforce Experience CloudSquarespace
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsPersonal: $12/month (paid annually) $16/month (paid monthly) Business: $18/month (paid annually) $26/month (paid monthly) Basic Commerce: $26/month (paid annually) $35/month (paid monthly) Advanced Commerce: $40/month (paid annually) $54/month (paid monthly)
More Pricing Information
Community Pulse
Salesforce Experience CloudSquarespace
Top Pros
Top Cons
Features
Salesforce Experience CloudSquarespace
Security
Comparison of Security features of Product A and Product B
Salesforce Experience Cloud
10.0
1 Ratings
19% above category average
Squarespace
8.5
59 Ratings
5% above category average
Role-based user permissions10.01 Ratings8.559 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
Salesforce Experience Cloud
10.0
1 Ratings
18% above category average
Squarespace
6.5
52 Ratings
16% below category average
API10.01 Ratings6.545 Ratings
Internationalization / multi-language10.01 Ratings6.534 Ratings
Web Content Creation
Comparison of Web Content Creation features of Product A and Product B
Salesforce Experience Cloud
9.3
1 Ratings
20% above category average
Squarespace
7.4
90 Ratings
4% below category average
WYSIWYG editor8.01 Ratings8.578 Ratings
Code quality / cleanliness10.01 Ratings8.071 Ratings
Admin section10.01 Ratings7.189 Ratings
Page templates10.01 Ratings7.090 Ratings
Library of website themes8.01 Ratings7.087 Ratings
Mobile optimization / responsive design10.01 Ratings7.086 Ratings
Publishing workflow10.01 Ratings7.578 Ratings
Form generator8.01 Ratings7.271 Ratings
Web Content Management
Comparison of Web Content Management features of Product A and Product B
Salesforce Experience Cloud
8.6
1 Ratings
17% above category average
Squarespace
7.3
80 Ratings
1% below category average
Content taxonomy9.01 Ratings7.368 Ratings
SEO support8.01 Ratings7.773 Ratings
Bulk management8.01 Ratings8.045 Ratings
Availability / breadth of extensions8.01 Ratings6.360 Ratings
Community / comment management10.01 Ratings7.360 Ratings
Results and Analysis
Comparison of Results and Analysis features of Product A and Product B
Salesforce Experience Cloud
8.0
1 Ratings
6% below category average
Squarespace
-
Ratings
Conversion tracking8.01 Ratings00 Ratings
Test reporting8.01 Ratings00 Ratings
Funnel Analysis8.01 Ratings00 Ratings
User Segmentation8.01 Ratings00 Ratings
Digital Experience Platform
Comparison of Digital Experience Platform features of Product A and Product B
Salesforce Experience Cloud
10.0
1 Ratings
8% above category average
Squarespace
-
Ratings
Campaign management10.01 Ratings00 Ratings
Cloud enablement10.01 Ratings00 Ratings
Content aggregation10.01 Ratings00 Ratings
Content classification10.01 Ratings00 Ratings
Multi-channel content personalization10.01 Ratings00 Ratings
Customer data analytics10.01 Ratings00 Ratings
DXP Third-Party Integrations10.01 Ratings00 Ratings
Multi-website management10.01 Ratings00 Ratings
Digital asset management10.01 Ratings00 Ratings
Editorial workflows and task management10.01 Ratings00 Ratings
Best Alternatives
Salesforce Experience CloudSquarespace
Small Businesses
Yext
Yext
Score 8.9 out of 10
Divi
Divi
Score 10.0 out of 10
Medium-sized Companies
RWS Tridion Sites
RWS Tridion Sites
Score 9.0 out of 10
Image Relay
Image Relay
Score 9.5 out of 10
Enterprises
RWS Tridion Sites
RWS Tridion Sites
Score 9.0 out of 10
RWS Tridion Sites
RWS Tridion Sites
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Salesforce Experience CloudSquarespace
Likelihood to Recommend
10.0
(52 ratings)
7.8
(90 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(4 ratings)
Usability
9.4
(4 ratings)
10.0
(4 ratings)
Performance
9.1
(5 ratings)
-
(0 ratings)
Support Rating
7.7
(17 ratings)
10.0
(2 ratings)
Ease of integration
9.4
(4 ratings)
-
(0 ratings)
User Testimonials
Salesforce Experience CloudSquarespace
Likelihood to Recommend
Salesforce
Salesforce Experience Cloud is well-suited for organizations that have clients who periodically or routinely need to access historical data or documents. The product also offers an exceptionally effective tool to engage with customers around support/service issues and the entire Case management functionality built into the Salesforce platform. The product might be less well-suited in environments where there is exceptionally high staff turnover within customer accounts, or where there is a substantial lack of very basic computer skills.
Read full review
Squarespace
We've found Squarespace perfect for quick, well-designed websites that you can literally design and launch in a day. However, if you want to get more complex with your website, including custom backend integrations or code, Squarespace presents a bit more of a challenge when it comes to what they will allow you to modify on their platform (especially using third-party integration apps).
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Pros
Salesforce
  • Complete integration with the Salesforce ecosystem. Data displayed in your Community portal reflects records from a Sales Cloud organization
  • Highly customizable. A Community Cloud portal can be totally customized both visually and with different funcionalities with little to no coding skills required
Read full review
Squarespace
  • Stupid simple to use. I know very creative people who cannot code and this is probably the easiest ever platform for them!
  • Pretty website templates and great functionality with showing off portfolios.
  • They've already figured out what are the problems that non-coding people have when creating websites and they've figured out a simple solution for all of it.
Read full review
Cons
Salesforce
  • The documentation for implementing Experience Cloud can be a bit confusing as their rebranding hasn't made it's way into all articles, resulting in different terminology being used to refer to the same thing
  • Some things are not as intuitive regarding their customizability, so there's a bit of a learning curve (i.e. Lightning apps can't be used to customize layouts in Experience Cloud)
Read full review
Squarespace
  • Customizing the sites can be highly UN intuitive
  • Navigation for editing the sites can be difficult and frustrating
  • Squarespace has different versions and it's hard to know which version you're on. You can't switch after you start making a site with one version.
Read full review
Likelihood to Renew
Salesforce
No answers on this topic
Squarespace
Unless our website requires significantly more functionality in the future, I can't see us terminating our contract
Read full review
Usability
Salesforce
Usability is pretty streamlined, especially if you're familiar with other Salesforce products, but even if not, take it from me, as I just entered the technological space about two years ago, that this product is pretty simple to learn. You don't have to jump in with your head underwater. Small wins and learnings along the way are what foster long-term understandings and enable your evolution alongside the product. I definitely recommend Salesforce Trailhead along with it
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Squarespace
It's simple to use for someone who is really good with computers as well as those who are not. I've been using my personal squarespace for years and have also helped clients build a starting page which they are later able to manage theirselves.
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Performance
Salesforce
It's delivered on our original requirements and we've found ways to grow its usage. We continue to build on our original success and we can report our data out to leadership to show a true return on investment which is great for growing support and expanding uses for the system.
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Squarespace
No answers on this topic
Support Rating
Salesforce
We have weekly calls with our Salesforce reps. They bring new ideas to the table and help with taxonomy builds. They have also answered many questions and connected us to the right people for us to grow our knowledge and utilization of the platform. They are a good partner overall in comparison.
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Squarespace
Help is available directly from the back end and uses full sentence searching to find answers to questions others may have asked before. With a ton of articles and support questions documents, it is very likely that your question has been answered. If not each page has the ability to open a direct email to support. Each case has a number and can be followed. Responses are often quick and have links and directions clearly stated
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Alternatives Considered
Salesforce
I have used Datatel/Colleague/Recruiter before. There were issues because only one person at the institution was able to have the student's record open at a time. This was problematic when collaboration between departments was necessary especially in the case of admissions, financial aid, and registration. We also had to do our work and then log out before asking a questions of another department. Sometimes simultaneous use was necessary. However, this was years ago and they may have since updated the program.
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Squarespace
Overall, as a designer, it makes perfect sense for small to large businesses to use a site such as SquareSpace. Costs are relatively reasonable with the ability to go in and do custom code.
The issue is certain aspects of it, depending on the plan, you can't do. So, if you want to do API to the site, you need to use the top-tier program to do so. Even at custom code, you won't have access to the API section.
As well, like all templates and themes, everybody is using the same style too.
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Return on Investment
Salesforce
  • Improved online admission application completion rates from mid-60%s to mid-80%s.
  • Positive user experience from start-to-finish to leverage one data system for all prospective student data
  • Fewer data integrations transforming and loading sensitive student data by leveraging Salesforce Community Cloud to access already existing data
Read full review
Squarespace
  • The key positive impact on my overall business objectives is how simple Squarespace sites are to implement new information. Whenever our services change, we can quickly update pages or even change how the website flows, in a very short window of time. This allows me to get back to more urgent work sooner.
  • Our Squarespace site for Club Swim Show helped present our web series to potential partners; Club Swim Show went on to partner with a popular swimming magazine and reach a larger audience through that magazine's hosting thanks to the professional design of our original website.
  • Squarespace does not bring in customers to my storefront, which is fine for me, since I sell things infrequently and it is not my main business, but might work against someone who is expecting a Shopify or Etsy level connection with buyer markets.
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