Salesforce Agentforce Revenue Management vs. SAP Commerce Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Agentforce Revenue Management
Score 8.7 out of 10
Mid-Size Companies (51-1,000 employees)
Salesforce Revenue Cloud (formerly Salesforce CPQ or SteelBrick) is built and delivered on the Salesforce Platform and Salesforce1 Mobile App which enables users to create accurate sales quotes quickly and submit error-free orders on the fly from any device.
$30
Per User per Month
SAP Commerce Cloud
Score 8.2 out of 10
N/A
SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.N/A
Pricing
Salesforce Agentforce Revenue ManagementSAP Commerce Cloud
Editions & Modules
Basic
$30
Per User per Month
Professional
$50
Per User per Month
Enterprise
$75
Per User per Month
No answers on this topic
Offerings
Pricing Offerings
Agentforce Revenue ManagementSAP Commerce Cloud
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
Salesforce Agentforce Revenue ManagementSAP Commerce Cloud
Features
Salesforce Agentforce Revenue ManagementSAP Commerce Cloud
CPQ
Comparison of CPQ features of Product A and Product B
Salesforce Agentforce Revenue Management
9.0
37 Ratings
3% above category average
SAP Commerce Cloud
-
Ratings
Quote sharing/sending9.236 Ratings00 Ratings
Product configuration8.837 Ratings00 Ratings
Configuration options8.835 Ratings00 Ratings
Pricing rules8.834 Ratings00 Ratings
Price adjustment8.236 Ratings00 Ratings
Purchase history and open contracts9.029 Ratings00 Ratings
Guided selling/Sales portal8.825 Ratings00 Ratings
CPQ reporting & analytics9.229 Ratings00 Ratings
CPQ-CRM integration9.634 Ratings00 Ratings
Attachments to quotes9.436 Ratings00 Ratings
Order capturing9.419 Ratings00 Ratings
Online Storefront
Comparison of Online Storefront features of Product A and Product B
Salesforce Agentforce Revenue Management
-
Ratings
SAP Commerce Cloud
7.9
105 Ratings
2% above category average
Product catalog & listings00 Ratings8.7100 Ratings
Product management00 Ratings8.3101 Ratings
Bulk product upload00 Ratings8.197 Ratings
Branding00 Ratings7.592 Ratings
Mobile storefront00 Ratings7.293 Ratings
Product variations00 Ratings8.193 Ratings
Website integration00 Ratings8.398 Ratings
Visual customization00 Ratings7.895 Ratings
CMS00 Ratings7.296 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
Salesforce Agentforce Revenue Management
-
Ratings
SAP Commerce Cloud
8.2
96 Ratings
7% above category average
Abandoned cart recovery00 Ratings8.014 Ratings
Checkout user experience00 Ratings8.495 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
Salesforce Agentforce Revenue Management
-
Ratings
SAP Commerce Cloud
7.8
83 Ratings
7% below category average
eCommerce security00 Ratings7.883 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
Salesforce Agentforce Revenue Management
-
Ratings
SAP Commerce Cloud
8.0
94 Ratings
4% above category average
Promotions & discounts00 Ratings8.089 Ratings
Personalized recommendations00 Ratings8.286 Ratings
SEO00 Ratings7.783 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
Salesforce Agentforce Revenue Management
-
Ratings
SAP Commerce Cloud
8.2
95 Ratings
2% above category average
Multi-site management00 Ratings8.189 Ratings
Order processing00 Ratings8.591 Ratings
Inventory management00 Ratings8.483 Ratings
Shipping00 Ratings8.183 Ratings
Custom functionality00 Ratings8.088 Ratings
User Ratings
Salesforce Agentforce Revenue ManagementSAP Commerce Cloud
Likelihood to Recommend
8.7
(55 ratings)
8.2
(105 ratings)
Likelihood to Renew
9.1
(1 ratings)
8.4
(5 ratings)
Usability
8.4
(10 ratings)
8.1
(39 ratings)
Availability
9.1
(1 ratings)
-
(0 ratings)
Performance
8.2
(1 ratings)
-
(0 ratings)
Support Rating
7.9
(12 ratings)
7.0
(4 ratings)
Implementation Rating
-
(0 ratings)
9.1
(2 ratings)
Ease of integration
-
(0 ratings)
9.6
(48 ratings)
Product Scalability
8.2
(1 ratings)
9.6
(48 ratings)
User Testimonials
Salesforce Agentforce Revenue ManagementSAP Commerce Cloud
Likelihood to Recommend
Salesforce
What I like best is the ease of use to be able to track all opportunities and quotes in my daily sales tracker I also like the fact that you can reorganize the view for your opportunities. For instance, it is very similar to a spreadsheet where you can filter them by date, dollar amount, name, and several other ways. I found this to be less appropriate when we have to do multiple roles while assigning one task to multiple users. Column resizing within the Quote Line Editor is not supported in the Salesforce mobile app.
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SAP
SAP Commerce Cloud is well-suited for large enterprises requiring robust personalization, seamless multi-channel integration, and the ability to handle high-volume transactions, especially during peak periods like Black Friday. Its scalability and advanced features make it ideal for businesses needing to manage complex product catalogs and global operations.Enough development capacities are needed to have a best in class shop
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Pros
Salesforce
  • It does a lot of pricing models really well. So like tiered pricing when you're selling a product has tiered pricing.
  • The out of the box approval functionalities is really good. It can trigger approvals based on a ton of different custom criteria.
  • The data it creates and tracks is really accurate and robust.
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SAP
  • Centralized Data Management: SAP Commerce Cloud excels in centralizing data from various operational sectors, which is pivotal in the chemicals industry. This feature allows for better oversight and management of complex supply chains, regulatory compliance, and customer interactions. Having a single source of truth for crucial business data minimizes discrepancies and promotes informed decision-making.
  • Real-Time Data Processing: The real-time data processing capability of SAP Commerce Cloud is invaluable. It aids in timely adherence to regulatory changes and helps in meeting customer demands promptly. In a sector where regulations and market conditions are ever-evolving, real-time data processing is fundamental for maintaining compliance and ensuring customer satisfaction.
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Cons
Salesforce
  • Our Salesforce is very messy, which tells me it's not super easy to clean up.
  • I always have a really hard time removing a contacts from an account - it seems like you can't simply remove the relationship so we have lots of people named DO NOT CONTACT or things of that nature.
  • Sometimes when saving it doesn't seem like things actually save.
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SAP
  • It's a little pricey; further cost reductions will expand product selection; also, trained operators are required.
  • HAC occasionally functions extremely slowly and does not provide any problem messages; it simply gets stuck. Logging into the Backoffice for testing purposes causes a lot of trouble; it does not enable us to log in in one attempt, and the page refreshes every time we enter in the credentials.
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Likelihood to Renew
Salesforce
The company is very easy to work with and is growing by leaps and bounds. We do not anticipate switching vendors anytime in the near future
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SAP
SAP Commerce and Spartacus together becomes one of the omnichannel powerhouse of commerce application. It also comes with edge advantage with out of the box integrations with many SAP applications and also non-SAP applciations which gives it edge advantage over other tools. The main reason being the integration becomes easier as SAP shares the common data schema and model across all its product line and new feature releases are compatible with all the SAP product line.
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Usability
Salesforce
Because of the amount of time it saves of our team every year and how easy it has made our lives. Now we don't go to multiple places to add or upload a document but in one place where its easy to find for anyone and everyone starting from the ground level workforce all the way till top management.
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SAP
More true headless and a more rationale pricing. Since moving from the Hzbris Monolyth towards SAP Commerce Cloud a lot of progress has been made, but dissecting the monolyth into composable components where you just pay for what you use is still a longer journey and here pricing should be more realistic. Things become so expensive once they have the SAP stamp on them (example the SAP CIAM)
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Support Rating
Salesforce
There have been some issues with multi-year pricing of certain products and services which we have been assured will be resolved but I guess are still underway, the support team apart from this has not been needed much and in the rare scenarios, it has been needed the resolutions of conflicts has been prompt and quick, so the overall support would have my high regards for being so helpful and customer-oriented so as to assure good performance of their toolset and customer satisfaction.
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SAP
We have the right to open a ticket or submit request to SAP support teams for all the problems we have experienced. They also provide solutions for critical issues within 48 hours. In addition, the product has support documents such as a user guide and admin guide. In addition, there is a strong community of users. In this way, we can access solution of some specific problems that we have fallen on from there.
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Implementation Rating
Salesforce
No answers on this topic
SAP
Scalability of the product was good Seamless integrations were helped in reducing the implementation for the development team to integrate with the SAP ERP Product framework helped customer to customize and adapt the new features which were developed basis business processes and ease of customer experience. Deployment and creation of the build becomes very easy with the CCv2 setup.
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Alternatives Considered
Salesforce
There is no comparison to a fully functional instance of CPQ. Nothing comes close due to the amount of customization and ease of use that CPQ offers once it's fully built out. Other solutions may be easier to build or administer, but for the users and business needs, CPQ is the best solution possible.
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SAP
SAP Cloud is much better than GoDaddy. it was a smooth transition and every aspect of the program is easier. My scalability increased greatly from GoDaddy to SAp Commerce Cloud and sales are now tracked easier and inventory is at the touch of a button, making sales much easier than previous software.
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Scalability
Salesforce
No answers on this topic
SAP
The business users/admins were able to quickly segment products by brand, allowing for unique branding and header-less page design. As new products are added to the SAP backend, all characteristics and pricing automatically migrate to Commerce Cloud. We also segment our user sign-on (domains) by brand and allow targeting displays.
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Return on Investment
Salesforce
  • Easy access to reporting on closed-won, closed-lost, and open quotes.
  • Accuracy in data referenced in a quote - it's typically accurate as it is pulled directly from opportunity, looking up to associated subscription start/end dates, etc..
  • We lose valuable time in creating quotes ourselves. Quotes were requested and created through sales ops previously, sales did not have access to the excel templates used to generate quotes.
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SAP
  • It has a positive impact on my client's business and ROI is higher than expected. As orders count is increasing due to smooth and better experience.
  • My current client's customers have given very positive experience about new website built on SAP Commerce Cloud.
  • Due to SAP Commerce Cloud website rollout is very easy and due to it, my current client has introduced around 25 websites. As SAP Commerce Cloud logic needs to develop once and can be reused for multiple websites easily with minimal effort.
  • Branding is also very easy as promotions, events can be implemented on the website easily and with minimum time.
  • SAP Commerce has helped our client to integrate the Recommendation tool ISS which is easy to configure after this tool product sale is increased. The best thing was that integration was very easy and quick.
  • One option of Blue/Green deployment helping us to check the production release in advance on production environment. Prev we don't have this option and many times face P1 issue in prod which had ruined client reputation. But now this feature is helping lot
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ScreenShots

Agentforce Revenue Management Screenshots

Screenshot of Configure. Price. Quote. Anytime, anywhere, on any device.

SAP Commerce Cloud Screenshots

Screenshot of the Product Cockpit for managing catalogs, categories and product contentScreenshot of Order Management Capabilities including sourcing and allocation rulesScreenshot of commerce sites on two different mobile devicesScreenshot of a landing page from an e-commerce siteScreenshot of a web page with product categories and search results from an e-commerce siteScreenshot of headless commerce storefronts